The Arbors at Natchez Trace
#18,286 #7 #60

What is epIQ?

The Arbors at Natchez Trace

715 Rice Road, Ridgeland, MS 39157
(282 Reviews)
$924 - $1,438/mo

Floor Plans & Pricing

1 Bedroom

Majestic & Majestic Grand

1 Bed, 1 Bath | 850 - 900 sq. ft.

$924 - $1,334

See Floor Plan Details

2 Bedrooms

Arbor & Arbor Grand

2 Beds, 2 Baths | 1,100 sq. ft.

$1,020 - $1,438

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

F
F

Renter Ratings

C-

Review Ratings

Noise

3.0

Grounds

2.0

Safety

2.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

4.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

The Arbors at Natchez Trace Reviews

(267)

4 rating

See Details

282 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident 2017 - 2018

6/16/2023

It was a nightmare living at the Arbors. Many times I would wake up to a kitchen full of ants. EEvery time it rained water pooled at my doorway.. The manager was very rude and slow to address the problems. I would not recommend The… See More>
    Review Author Icon

    Resident 1092325

    Verified Resident 2020 - 2022

    12/7/2022

    Current management does not answer the phone. Maintenance leaves a mess while working. Pest control is not consistent. Overall quiet community, but the apartments are not updated at all. I recently put in a maintenance request that was marked as completed but was not actually… See More>
      Manager

      12/7/2022

      The Arbors at Natchez Trace
      While we always appreciate feedback from our valued residents we are disappointed to know that we missed the mark in any way! We take great pride in being communicative and handling work orders in an efficient and tidy manner. As your review is anonymous, will you please reach out to us in writing at manager@arborsatnatcheztrace.com with more specifics on how we could have done better? We are eager to turn your perception around.

      Updated Review

      Review Author Icon

      Resident 641636

      Verified Resident 2018 - 2022

      7/25/2022

      I stayed four other communities before I move here. I think this is the one of the safest place to live-in but nothing in this world is perfect. I have asked multiple times to repair the tennis court but it was never done. Water… See More>
        Manager

        7/28/2022

        The Arbors at Natchez Trace
        We are so glad to hear that you're enjoying your home at Arbors ad appreciate the time you took to share your feedback with our team! We regret hearing of your injury at the tennis court and ask that you reach out to us right away with details, as your review is anonymous. Our maintenance team is diligent in working on a solution to make the tennis court more comfortable for our residents to enjoy; please keep an eye out for an update from our office. Hoping you'll reach out so we can chat further about your concerns!
        Review Author Icon

        Resident 1041931

        Verified Resident 2021 - 2022

        7/4/2022

        It's a quiet community with a nice scenery. However, roaches have become an issue lately. Also, it seems as though I receive an email every other week telling me my water will be off "temporarily". Those are my 2 main complaints. For the amount… See More>
          Manager

          7/6/2022

          The Arbors at Natchez Trace
          Thank you for sharing your honest and helpful feedback with the Arbors team! We love hearing that you're enjoying the peace and natural beauty of our community, and it's important to us that you enjoy all aspects of your home environment. We'd be glad to have our pest control team stop by and get rid of any critters you're seeing; just reach out so we can schedule this for you! Having the water turned off on occasion for repairs or city emergencies can be a nuisance and we regret these inconveniences. We do notify our residents right away when we need to turn it off so that they can plan accordingly. We know this can be disruptive and please be assured that we appreciate your patience so that we, or the city, can perform any necessary repairs. As these reviews are anonymous, we ask that you reach out to our professional management team so that we can chat further about your concerns or any other items of interest. We hope to hear from you!

          Updated Review

          Review Author Icon

          Resident 882499

          Verified Resident 2020 - 2022

          4/7/2022

          We have been very please here. The apartments are convenient for shopping,pharmacies, restaurants, interstate and Doctors. Everything we use! The office has been very helpful with its friendly staff .we appreciate it being a well lighted safe community.

            Manager

            4/8/2022

            The Arbors at Natchez Trace
            We are delighted to know that you are so pleased with your experience at Arbors at Natchez Trace! Thanks so much for making your home in our beautiful and perfectly located community, and for your kind compliments to our team. We sincerely appreciate having you as one of our valued residents!
            Review Author Icon

            Resident 1008717

            Verified Resident 2018 - 2022

            3/21/2022

            I've lived at worse apartments than this, but this is ridiculous. The water is constantly shut off due to leaks. There is dog feces everywhere on the property and all they do is send out idle threats via e-mail. I routinely encounter feces ON THE… See More>
              Manager

              3/22/2022

              The Arbors at Natchez Trace
              We deeply regret your dissatisfaction and can assure you that your comments are not indicative of our commitment to keeping the community clean, attractive, and welcoming to all residents and their guests. We take concerns such as yours very seriously and are taking proper steps to address those residents who take away from a positive experience, and can assure you that we are documenting violations accordingly. As we're unable to determine which of our valued residents shared this helpful feedback, we ask that you reach out to us directly so we can hopefully alleviate some of your concerns. Our email address is manager@arborsatnatcheztrace.com, and we await your message.
              Review Author Icon

              gehpak

              prospectiveVisited 2022

              3/2/2022

              We toured The Arbors and worked with Mr. Corey Y., an absolute gem. He was professional in both written and verbal communication, displayed outstanding customer service and anticipated our needs very well. The management team at The Arbors needs to promote this agent ASAP! We… See More>
                Manager

                3/3/2022

                The Arbors at Natchez Trace
                We are delighted to hear that Corey made your experience at Arbors such a positive one, and that you've chosen to make your home with us! Our entire team is dedicated to ensuring your complete satisfaction during your residency, and we all appreciate your wonderful five-star review.
                Review Author Icon

                Jackdaniel1990

                Resident 2019 - 2022

                2/1/2022

                This apartment complex has the worst management. We have been robbed in our apartment by one of their maintenance people. On filing a number of complaints and after his arrest, he walked free from court by not confessing his crime. This is an alert to… See More>
                  Manager

                  2/2/2022

                  The Arbors at Natchez Trace
                  We deeply regret your experience and can assure you that while we are unable to discuss specifics, this isolated incident is being handled appropriately and is in no way indicative of our staff's commitment to the excellent and honest treatment of our valued residents. We are proud of our diverse community which includes our team and treat everyone with fairness and consistency and are disappointed to know that you may have felt otherwise. However, we do appreciate you taking the time to share your feedback and we respect your insights and will continue to improve our dedication to stellar service.
                  Review Author Icon

                  Resident 993497

                  Verified Resident 2018 - 2022

                  1/28/2022

                  Its a good community.. clean and calm.. management not soo good.. manager is not responding properly ..amenities are not maintained properly. Tennis court lights are not fixed.. gym not working condition

                    Manager

                    1/31/2022

                    The Arbors at Natchez Trace
                    We appreciate you taking the time to share your feedback, but are deeply disappointed to know of your dissatisfaction with our team. We take great pride in being professional and communicative and would like to know more about what may have led to these remarks so we can address any areas needing improvement. You might appreciate knowing that our tennis courts light do, in fact, work, and they come on at 6 pm. If you ever notice the lights out after the designated hours, please let us know. And, the gym is indeed open after a few days needed for proper sanitization for our residents' protection. We would sincerely appreciate the chance to turn your perception around, so please reach out to our team at manager@arborsatnatcheztrace.com and let's chat!
                    Review Author Icon

                    Resident 993344

                    Verified Resident 2021 - 2022

                    1/28/2022

                    Arbors apartment is very clean and friendly environment. Maintenance also very quick response and fix the problem quickly. Arbors view very nice especially lake. Arbors also conducting some functions and also swimming pool is very useful for kids. Thank you.

                      Manager

                      1/28/2022

                      The Arbors at Natchez Trace
                      Thank you for your wonderful review, and for making your home with us at Arbors! Our entire team is committed to making sure that your expectations are met, so we appreciate knowing that we're doing just that.
                      Review Author Icon

                      Resident 990647

                      Verified Resident 2020 - 2022

                      1/26/2022

                      Great community, my neighbors are great! The apartments themselves are not so great. Mediocre for the price. The apartments are outdated and have foundation issues. I've had a leak in my bathroom & now serval cracks in my walls. Maintenance likes to patch over issues… See More>
                        Manager

                        1/26/2022

                        The Arbors at Natchez Trace
                        Thank you for sharing your feedback with the Arbors team! It's important to us that our residents find value in living here, and we are committed to addressing all maintenance items as soon as they arise. As we are unable to determine which of our valued residents left these comments, would you please reach out to manager@arborsatnatcheztrace.com regarding your maintenance concerns? We'd also like to know what types of upgrades would make your experience more valuable. All feedback helps us create a better experience, so we invite you to share any additional information that might help us do that for you!
                        Review Author Icon

                        Resident 989847

                        Verified Resident 2021 - 2022

                        1/26/2022

                        My experience with this apartment has not been good. Noisy neighbors, leasing office never responds to any emails or when they do you have to call them for a response when they decided to answer the phone. Maintenance is okay but you have to stay… See More>
                          Manager

                          1/27/2022

                          The Arbors at Natchez Trace
                          We deeply regret that your experience has been anything less than exemplary, and are eager to turn your perception around. We know how important it is to come home to a comfortable environment, and will gladly reach out on your behalf to any neighbors who are extra noisy. Our office is a bustling one, and while we always make every effort to respond to messages in a timely manner, we regret missing any important communication from you. We would also like to know if there are any outstanding maintenance concerns so that we can address them right away. We are committed to your satisfaction, so please email our team at manager@arborsatnatcheztrace.com and we'll begin working on these areas of opportunity immediately. Please continue to let us know how we're doing as we work to earn back your confidence!
                          Review Author Icon

                          Resident 992323

                          Verified Resident 2018 - 2022

                          1/24/2022

                          The leasing company(owners) need to support management, renovate this old dump and review its maintenance staff?especially the inept, rude and racist maintenance supervisor. This place is not what it once was and definitely NOT worth what is paid in rent. I would NOT… See More>
                            Manager

                            1/25/2022

                            The Arbors at Natchez Trace
                            We certainly regret your dissatisfaction and would like to assure you that our team takes these matters quite seriously. We want to ensure you find the value in your experience at Arbors, so we ask that you please reach out to us at residents@maxusprop.com with any additional details that might help us address your very valid concerns.

                            Updated Review

                            Review Author Icon

                            Resident 885407

                            Verified Resident 2020 - 2022

                            1/10/2022

                            Do not be in any hurry to have any type of maintenance done. Also don't worry about hearing from management about problems because you won't. The only reason i signed another lease was because i missed the 90 day notice to move out.

                              Manager

                              1/11/2022

                              The Arbors at Natchez Trace
                              Thank you for taking the time to share your feedback with the team at Arbors at Natchez Trace. We are disappointed by your review as we take great pride in our maintenance team's efforts to keep the community clean and tidy. And, we place high importance on timely communication so we are uncertain how you would have missed the renewal reminder letters. Still, we will make sure to give extra attention to these two areas. We are indeed glad you renewed with us and will strive to earn a better rating on the next review. We forward to earning your confidence so that you may experience the five-star lifestyle you deserve!

                              Updated Review

                              Review Author Icon

                              Resident 640404

                              Verified Resident 2017 - 2021

                              11/15/2021

                              The past years has been bad and very unprofessional staff. I had move because, the apartment was unhealthy for living in. The neighbors was smoking day and night. The apartment had mold and the carpet was wet for a month and no one bothered to… See More>
                                Manager

                                11/17/2021

                                The Arbors at Natchez Trace
                                Thank you for taking the time to share your feedback with the team at The Arbors at Natchez Trace! We would like to hear more about what led to this rating, and are looking forward to earning your confidence so that you may experience the five star lifestyle you deserve!
                                Review Author Icon

                                Resident 929683

                                Verified Resident 2017 - 2021

                                7/20/2021

                                I really enjoy living in this community. The property is well maintained. Neighbors are friendly. The staff are friendly, however since covid have not seen much of them. Maintenance fixed our air conditioner in a timely manner.

                                  Manager

                                  7/22/2021

                                  The Arbors at Natchez Trace
                                  We sincerely appreciate your wonderful review of Arbors, and we look forward to seeing more of our residents once things get fully back to normal! Many thanks for your notice of our efforts to maintain a clean and appealing environment. Please let us know how we can enhance your experience to the five-star lifestyle you expect!

                                  Updated Review

                                  Review Author Icon

                                  Resident 633732

                                  Verified Resident 2018 - 2021

                                  7/19/2021

                                  After Pandemic, the service quality is poor and lot of delay. Rent was increased even during pandemic but maintenance is not good, lot of water shutdowns in last month. Service requests take 15 days minimum to resolve and even after that the problem is not… See More>
                                    Manager

                                    7/22/2021

                                    The Arbors at Natchez Trace
                                    Thank you for your honest review of Arbors at Natchez Trace! We regret any dissatisfaction and appreciate the opportunity to address your concerns. During the pandemic, we were indeed limited to emergency maintenance only, but now that we are back mostly to normal, you can expect our processes to be timely and efficient as usual. We did put a pause on rent increases during the pandemic to help ease the financial burden for our residents, so if you noticed any unusual charges please notify us right away. Also please reach out with any additional maintenance items that need to be addressed, and we will head right over!
                                    Review Author Icon

                                    Resident 927923

                                    Verified Resident 2018 - 2021

                                    7/15/2021

                                    It was good till 2020.After that not satisfied with the way service request is being addressed.Either it is not properly addressed or it is being delayed. Not sure it become like this. But still I like the other aspects of the apartment.

                                      Manager

                                      7/19/2021

                                      The Arbors at Natchez Trace
                                      We appreciate your review of Arbors at Natchez Trace, and are so glad you are a valued part of the community. Still, we regret that you are dissatisfied with your maintenance experience and we want to make things right. Please reach out to our team at manager@arborsatnatcheztrace.com with any items that need addressing, and we'll tackle them right away!
                                      Review Author Icon

                                      Resident 926613

                                      Verified Resident 2019 - 2021

                                      7/12/2021

                                      Apartments is not up to standards you say gated community but half of the apartments is not gated so anyone can walk in anytime so no security and management does what they want close pool at there own wish so no one take care of… See More>
                                        Manager

                                        7/15/2021

                                        The Arbors at Natchez Trace
                                        Thank you so much for your honest feedback on your experience at The Arbors at Natchez Trace! We are disappointed to know that our efforts are not up to your expectations and would like to hear more on how we can improve. To clarify, gates are not guaranteed measures of safety at any property, they are moreso for traffic control and privacy. And, we pride ourselves on our beautiful pool area, which requires regular cleaning and maintenance to stay in tip top shape for our residents. We would like the opportunity to hear any other feedback you may have. Please reach out with any additional suggestions to manager@arborsatnatcheztrace.com.
                                        Review Author Icon

                                        anonymous

                                        Resident 2018 - 2021

                                        6/28/2021

                                        his property used to be a very good apartment complex in Ridgeland area but now the worst one. The management is pathetic. They won't consider any service requests unless you call them and followup multiple times. They say all because of pandemic. Not sure how… See More>
                                          Manager

                                          7/2/2021

                                          The Arbors at Natchez Trace
                                          Thank you for your detailed and honest feedback on Arbors at Natchez Trace. We regret that your experience was anything less than stellar and appreciate the opportunity to address your concerns. Our team does take great pride in providing prompt, efficient service and while we were indeed restricted to emergency calls during the pandemic, we're happy to say it's back to business as usual. Our pool receives high praise from our residents due in part to our five-day-a-week maintenance and with the natural surroundings nearby, sometimes an occasional frog goes for a dip, just as they do at private homes. And, we are very transparent with our pricing and fee structure but are happy to review your final statement more thoroughly to clear up any confusion. It's important that all residents, past present, and future, feel heard so please reach out so that we may discuss this further! You may email manager@arborsatnatcheztrace.com directly. Thanks again for your review, as all feedback help us enhance our processes.
                                          Review Author Icon

                                          anonymous

                                          Resident 2018 - 2021

                                          6/9/2021

                                          Staying here since 2018 and current management and maintenance is very worst. No timely attend the maintenance request and many last minute water shut off notice (many time after we enquired). No response if contact through call or email.

                                            Manager

                                            6/15/2021

                                            The Arbors at Natchez Trace
                                            While we certainly appreciate your residency these past three years, we are disappointed to know that we've not met your very important expectations. We strive for excellence in serving our residents and would like to know in which specific areas we can improve. Please reach out to our team at manager@arborsatnatcheztrace.com so we can address your maintenance items right away!
                                            Review Author Icon

                                            anonymous

                                            Resident 2019 - 2021

                                            4/29/2021

                                            You can buy a 3bdr house and pay a mortgage of like $700 in the same area for paying the rent of $1k+ for this garbage 1bdr apt. The extra money will not get you anything. Maintenance will not fix your problems. You will have… See More>
                                              Manager

                                              5/13/2021

                                              The Arbors at Natchez Trace
                                              We appreciate your honest, detailed feedback and are deeply disheartened to read of your experience, as this is not representative of our commitment to resident satisfaction. The team at Arbors is well lauded for our communication and maintenance efforts, and we're sorry you feel we fell short. We make every effort to address concerns in a timely manner to ensure a comfortable, quiet environment and communicate all processes in writing. To be clear, our company waived late fees and halted increases for several months during the pandemic; please let us know if these fees reflected on your account so we may address them immediately. Thank you for letting us know how we can continue to improve.
                                              Review Author Icon

                                              tashagrantham

                                              Resident 2021

                                              4/26/2021

                                              We moved in to Arbors at Natchez Trace site unseen. Joel worked to make sure that everything was ready for our last-minute (literally gave him about three days notice), cross-country move. We worked together remotely, filled out all the necessary paperwork online via email, and… See More>
                                                Manager

                                                5/13/2021

                                                The Arbors at Natchez Trace
                                                Thank you kindly, Tashara for sharing your kind words with us. We love Joel as well, for his kindness, professionalism and the wealth of knowledge he provides. We know that moving across the US is an overwhelming change, and we're thrilled to know that Joel made it so easy. We will certainly share your feedback with our maintenance team as well. We're so glad you made your home with us. Welcome!
                                                Review Author Icon

                                                Resident 887022

                                                Verified Resident 2018 - 2021

                                                3/23/2021

                                                It's a good apartment to stay but service requested are acted very late post Covid era. The staff is good and very professional and provide help when needed . Did not had any major problems during my stay .

                                                  Manager

                                                  4/5/2021

                                                  The Arbors at Natchez Trace
                                                  Thank you for leaving a review! We appreciate you staying in our community. If you ever need a home again, don't hesitate to contact our office.
                                                  Review Author Icon

                                                  Resident 886867

                                                  Verified Resident 2019 - 2021

                                                  3/22/2021

                                                  It's Gud spacious and airy. Tha outer and inner side both r nice to see. The living room is very spacious and bed rooms are also Gud to set everything. Parking lot is Gud Swimming pool and zym facilities r available

                                                    Manager

                                                    4/5/2021

                                                    The Arbors at Natchez Trace
                                                    Thank you for leaving a great review. Our goal is for everyone to think so highly of our community. Thank you for being a part of our community. If you ever need assistance please call the office.

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Free Parking
                                                    • Guest Parking
                                                    • Preferred Parking Spaces
                                                    • Reserved Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $400. Rent: $25. Restrictions: Breed restrictions apply.. Comments: Maximum up to 3 pets.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $400. Rent: $25. Comments: Maximum up to 3 pets.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Clubhouse
                                                    • Controlled Access
                                                    • Fitness Center
                                                    • Gated Access
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Pool
                                                    • Tennis Court
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    Welcome to The Arbors at Natchez Trace Apartments in Ridgeland, Mississippi! We offer a wonderful apartment community with everything you're looking for! Our community features luxury living at a fraction of the price. Unwind at the swimming pool or take advantage of the fantastic views of the pond and lush landscape. At Arbors at Natchez Trace, you're close to transportation, shopping, and entertainment. With a wide variety of apartment layouts to choose from, there's a perfect home for you at Arbors at Natchez Trace!
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 08:30 AM - 05:30 PM
                                                    • Saturday: 10:00 AM - 04:00 PM

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 282 number of votes by renters, The Arbors at Natchez Trace is currently rated 4 out of 5 stars.
                                                    The Arbors at Natchez Trace is rated 2/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Arbors at Natchez Trace is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Arbors at Natchez Trace is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    The Arbors at Natchez Trace is rated 2/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Arbors at Natchez Trace is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    The Arbors at Natchez Trace is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Dogs Allowed
                                                    Fee: $400
                                                    Rent: $25
                                                    Restrictions: Breed restrictions apply.
                                                    Comments: Maximum up to 3 pets.
                                                    Cats Allowed
                                                    Fee: $400
                                                    Rent: $25
                                                    Comments: Maximum up to 3 pets.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Check Availability

                                                    The Arbors at Natchez Trace

                                                    June 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Is this your community?

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    The Arbors at Natchez Trace is a 850 - 1,100 sq. ft. apartment in Ridgeland in zip code 39157. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $924 - $1,438. Nearby cities include Flowood, Jackson, Pearl, Brandon, and Richland.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.