Review History for anonymous

Crossgate Apartments


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anonymous

Resident 2017 - 2019

7/5/2019

My fiancé and I lived at this complex for two years. We always felt safe and enjoyed the convenient location. Our experience was great UNTIL THE MANAGEMENT CHANGED. There were several harsh emails sent to all the tenants about cleaning up dog excrement when we walk our dogs (which we were very good about). However all the receptacles were most of the time over flowing and the bags that were included were infrequently replaced. Any time there is a maintenance issue such as a leak whether in the plumbing or air conditioning they only patch it and use quick fixes. The actual issue is repetitive and never solved. I also had several people who came to visit me comment on the fact that all the construction work is never cleaned up and the areas are covered in garbage from fast food over the past year that they have been renovating. In addition we frequently had to have our tires patched (3 times) over the past year because of the parking lot. Most of these grievances could have been overlooked if the conclusion of our lease could have been handled more fairly. Although we for two full years always paid on time and never caused any complaint, we still were given no credit for our word when we said there had been communication issues. If you email or call the staff, they are very unlikely to respond at all. When you do have a conversation with them face to face, they will only say what you would like to hear. No matter how clean you are, how well you maintain a unit, and how much you clean once you leave, you will never see your security deposit again and in fact will likely be charged and only offered ambiguous justifications. The staff is dishonest and places no value in communication. If you are ok being treated as just another account that is fully expendable, this is the place for you!

    Review 2 out of 61

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    Crossgate Apartments

    March 2024

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