Review History for anonymous

Montana Crestview


Review Author Icon

anonymous

Resident 2019

4/4/2019

The Montana Crestview Apartments are so poorly managed. Simple issues are turned into major problems due to a complete lack of professionalism and customer service through the office employees. Rent is often filed incorrectly causing payments to be deemed as "late" when they were actually received before the due date. This then causes late fees to accrue, which no one in the office informs you of. The office personnel also have some of the worst communication skills I have ever seen from someone in this type of position. After being told to contact me before entering the apartment a number of times, they have failed to do so. They have allowed maintenance workers to enter without my authorization several hours after an appointment time has been made. One time resulting in a maintenance worker coming in 4 hours after our scheduled appointment, while I was home alone and just getting out of the shower. Montana Crestview Apartment also has an office, however, they do not allow any verbal discussions. If you need to speak with someone you can only, text, email, or login to your portal account. The portal account does not always work and through no fault of your own, you will be held accountable for issues that arise even if you cannot login. On top of all of these concerns, the apartments themselves are poorly build as well. Cheap materials are used for appliances and closet doors. AC units, if you're lucky enough to have one, leak and allow cold air through in the winter. The office has informed me that I can purchase a cover for the unit on Amazon though. What a joke. This place is decently priced for new renters, but they will up the rent every chance they get. Lastly, if you receive an apartment located by the pond/stream please know that it often is stagnant/ empty and not at all aesthetically pleasing. In my opinion, if you have the opportunity to go elsewhere you should. We are.

    Review 10 out of 59

    Share This Review

    Check Availability

    Montana Crestview

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review