Review History for anonymous

Montana Crestview


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anonymous

Resident 2018 - 2019

11/21/2019

I am very happy to no longer live at Crestview. Overall experience with this complex was very underwhelming. From first contact to the final slap in the face in regards to deposit. To start when I was first looking at the property, I was very interested in the fact that there is a pool, hot tub, playground, and a lot of open space for the kids to play. This place seemed that it would make a very nice place to stay while we went through the home buying process. Move in day was moved out by a total of 8 days from original agreed upon date so 7 nights in a hotel + storage rental fees were incurred in the first week. Staff was uncaring and showed zero sense of urgency in making sure that their tenant was taken care of (not even a simple apology). Throughout the 18 months that we lived at crestview the pool was closed for 15 of those (winter closure expected) Closure was due to a wide range of issues from feces in the water to the staff just didn't feel like opening it for the day. So if you move here don't expect to have use of the pool, they will chain it up any chance they can. Staff throughout the entirety of us living there were always rude and confrontational in any communication, regardless of the topic they always took a defensive approach to speaking with tenants making even a simple hello an awkward experience. As far as neighbors went, most were very nice and seemed aware of the presence of others. Only complaint would be that smoking was to be done at least 25 feet from the building but a couple of the smokers in our building didn't get that the rule applied to them. Smoke would waft in through our windows and it was unpleasant. When I did ask the staff to address this (after I attempted to address with the neighbor myself) I was told that I needed to provide photographic or video evidence of the violator and if I could not then there was nothing that could be done. I refused to photo or video my neighbors so we were stuck with the option of keeping our windows shut. Even though my wife and I not only spent hours ourselves cleaning, we also hired a professional service to come in after us and ensure that all was immaculate we expect to not see our deposit returned as this was the case with some of the other residents that we friended while living there that had moved out prior to us. This property is for lack of better term shady AF. If you have another option, take it. This place will chip away at your soul and gaslight you into thinking "maybe it's just me" It's not just you, they are horrible.

    Review 7 out of 59

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    Montana Crestview

    March 2024

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