We moved here the summer of 2011 and have renewed our lease for a second year. Not sure if the policies differed in the past, but our utilities are included in our rent, which is awesome, as Missoula Utilities are ridiculous. The grounds are well kept and beautiful. The man made river/pond has ducks that you can feed, the grass is always kept mowed, bushes are trimmed. While I do see pet feces from time to time, the last apartment I lived in was horrible about dog feces (no one picked up after there dogs) Here its picked up for the most part. Maintenance is great, very quick, very polite and I have always gotten a 24 hr notice to enter. I live on the 3rd floor and never hear my neighbors. However the 1st apartment (same complex) we lived on the 2nd floor and the upstairs neighbors were pretty loud (kids jumping around and such). The only complaint I have is during the summer the pool is full of kids. I suppose that's to be expected, though it would be nice if they had an adult only swim time or something. It would also be great if they would start a recycling area. They are older apartments so don't expect fancy interiors. The rent/utilities are very reasonable. There are a lot of tenants that have been here for some time, that to me says this place has been pretty well managed over the years.