Review History for anonymous

The Aventine Asheville


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anonymous

Resident ā€¢ 2016 - 2017

7/10/2017

We have lived here almost a year. If you are thinking of renting, do yourself a favor and check all the neighboring apartment complexes. Aventine is vastly over priced and the prices are going up not down. Our renewal notice was supposed to be an incentive to stay - it's more than what we pay now ! We have one of the largest properties on site and definitely feel we are paying too much. Noise from the interstate is constant in the lower buildings 2000 through 5000. Pool / resident noise is an issue in building 1000. Management don't care for your feedback and don't maintain the outside grounds and property very well. No one has ever done our windows and exterior. We had to report filthy hallways and out patio being covered weekly in grass cuttings. Maintenance avoid all of this. The night we moved in both toilets were full of black gunge and the bleach we put in it didn't touch it. We had to call them out to use industrial cleaning solutions before we dared to use them. The clubhouse and gym is always immaculate but don't be fooled. For the money here they should be maintaining everything; hallways, BBQ's, exteriors and stairwells but they only bother under duress if you complain. Nothing about this complex makes it special from the others that are more affordable. Also the bills here are double / triple other places. We found out that one of the bedroom windows was half out and not sealed too, there was a constant draft. Our winter electric bill during the snow period was $220 and we keep it warm not tropical. We were still wrapped in blankets, even after the window was fixed. something is not right, the buildings aren't maintaining temp. Water bills have been an issue too - we complained since it seemed we were paying for the sprinklers on site - management denied it but the bills went down a little ! I don't trust the management here at all. There were once some good staff but they left. We caught one office member in a lie about the renewal / notice period - she was so desperate to sign us up for another extortionate year, she added 30 days making it 90 days !! No thanks. Oh and one last thing - there are no sidewalks down to the lovely Biltmore Park area, so living here means you must be a driver. My advice; find something cheaper and less out on a limb, you'll be happier.
    Manager

    7/11/2017

    The Aventine Asheville
    Thank you for your feedback. Although we do attempt to keep the community beautiful we appreciate you letting us know should we miss anything. Our maintenance team is in the process of cleaning all the buildings including the light fixtures and breezeways. We have been in contact with our landscape company and have asked that they blow all grass cuttings off the sidewalks and breezeways upon their weekly visit. Upon renewal The Aventine does have a standard renewal increase as does any other apartment community to make up for the offset of increases and expenses on the community. However, at time of renewal we do our best to work with the resident especially if the increase is above the standard renewal amount. At the end of the day we want our residents to stay at The Aventine! Please let us know if you have any further maintenance issues in your apartment as the maintenance team does respond within 24 hours to all work orders. Please feel free to contact our office should you ever want to speak to any member of our office team in person. We want you to be happy with your choice in choosing The Aventine as your home. Sincerely, Diane Areno / Community Manager

    Review 74 out of 80

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