Rental staff are always a delight to interact with. The only issue is walking up to the third floor. The apartment is great. Location is perfect - right in the middle of every food selection you can imagine. Name one and it is within walking distance -- or very, very short drive. Some big name store nearby; also within walking distance. Walmart, Dollar Tree, Lowes, Sears, AEO, Pier-1, BJs, Jos. A Banks, JCP, Barnes & Nobles.... just to mention a few.