cblawren • Resident • 2012 - 2015 Not Recommended
DO NOT LIVE HERE!!!! I moved to Ashbrook about 3 years ago when I came to UNC for medical school. At first, the place was fine other than a few bugs. The bus line was awesome and the complex is very close to campus. All was great. Fast forward a few years. Since then, management has changed multiples times and issues have come about every year. For starters, the rent increases up to $50 per month every year. Also, the insulation is terrible so expect expensive bills. Lets not forget the hidden trash and pet control fees monthly although I have never seen them spray and I take out my own trash (this isn't valet like some places). Regardless, I continued to live here and things were ok. My roommate and I simply dealt with it. Now lets fast forward to our current issue which has really left me dissatisfied and prompted me to write this review. Our central air conditioning went out about 3 months ago. At first, it would go out and the maintenance guys would simply replace the freon. Then as time went on, the problem has persisted to the point where the air conditioning does not work at all. Throughout this process, my roommate and I have spoken with management via phone, email and in person multiple times but have not achieved a resolution. The management finally put in window units over a month ago but still have not fixed the air conditioning. We have been told that they are ordering a new central air conditioning unit for over a month but we have yet to receive this. Now, we also have bugs coming in through the window units as they are not completely sealed. I have also contacted their corporate office as well as the Better Business Bureau and did not receive a response from management. Throughout this process, management has not been in contact with us and has been very careless when speaking with us. We have not been offered anything for our struggles. I have been cooperative throughout the process and have not been disrespectful to staff yet this problem continues. Oh yea, the management just recently changed again, smh. In summary, this place is not a bad place just very poorly managed. I hope that you will not be fooled by the renovated units and bells and whistles. Take it from me, until the management improves, look else where.
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