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Office Staff
Resident 2015 - 2016 Not Recommended
Reviewed 04/19/2016
The location and setting is what drew me in to Ashbrook a year ago. When I met the initial staff I was sold. They office staff took the time to remember your name and little pieces of information about you to make living here a truly welcoming and personal experience. The new management company is not at all like this. They smile a fake smile every time you walk in to the office but have no idea who you are, even though they have had multiple conversations with you. Just doesn't make it feel like home when the staff doesn't take the time to get to know their residences. Renovations have been going on since I moved in, this was understood. What was not understood was that my entire parking lot closest to my building would be filled with shipping containers making it impossible for me to park close to my apartment most evenings. As a single female this is a huge safety no no. I should not have to walk half way through my complex just because I don't have the luxury of getting off work at 5pm thus missing out on a parking spot. When I inquired about when they containers would be moved the staff in the office rudely insisted I knew about this when I moved in...no apology...no empathy...nothing. Like it was my problem and they just didn't care. That's not what you want in your apartment staff. Overall I have enjoyed my stay here and will be here until my next lease runs out. The complex is beautiful and in a great location. As long as you stay to yourself and understand the office staff just sees you as a filled dwelling you won't have any issues. If you are looking for a complex that makes you feel like you're at home I suggest continuing your search.
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