mstack13 • Resident • 2015 - 2017 Not Recommended
Most of my experience at Ashbrook was great, but almost everything has gone dramatically downhill over my last 6 months there. This is for a few different reasons: multiple changes in management, excessive rent increases, and poor experiences with the office staff upon move out. In the two years that I lived at Ashbrook, we went through I think 3 changes in management. This can be frustrating, because billing can change, lease agreements can change, etc. There's a lack of stability in your staff and there's an uncertainty about what terms may change when your lease is up. Which is exactly what happened. When we got our new rate this year, they raised us from $970/month to $1150. That's almost 20%! They didn't upgrade anything in our unit to warrant such a dramatic shift. This happened to almost everyone we talked to. When we tried to negotiate a lower rate, we were told that the apartments were actually valued closer to $1400/month, which is frankly ridiculous. You can find a nice place on Franklin Street for that price. The unit I was in (J building, which has older renovations than most the rest of the property now that they're trying to renovate all units), was most certainly not worth $1400 a month. We found something much better at the Villages for around the same price, and it's a town home with more square feet and better amenities. Finally there was our experience upon move out. Aside from a lack of communication (we were told we could check for any fees through our online account, but it was closed after we moved out and we didn't hear anything for almost a month), we were charged for multiple things that totaled around $85. The two I had an issue with were patching up the walls and cleaning the washer and dryer. The walls had scuffs and such that we noted when we moved in (and showed date stamped photographs), and the condition of the washer and dryer was the same upon move in (3 management companies ago). We asked for a walk through when we were moving out to avoid exactly this, particularly because we had a job. We were told that there weren't any significant issues and we didn't need to do anything, so we didn't put much effort into it. The leasing staff tried throw the guy who did the walk through under the bus because he doesn't work there anymore, which is irrelevant and frankly rude. He spoke for the company when he worked there - so that shouldn't change after he left, regardless of on what conditions. What I will say is great about Ashbrook is the maintenance worker Chris. He's fantastic, knowledgeable, reliable, and all around a great guy - and our dog absolutely loved him! (More than us - it kind of hurts...)
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