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Resident 2009 - 2013 Not Recommended
Reviewed 07/04/2013
Ashbrook has been emailing residents asking them to fill out reviews on this website, so here goes: Pros: Parking is great, and it's easy to pick up the JFX straight to campus from the bus stop outside the complex. The grounds are very nicely kept. The maintenance people are absolutely wonderful, both skilled and friendly. Cons: My sense is that the complex is on a downward trend; the poorly-constructed buildings aren't really standing the test of time. A few vehicles with flat tires have just sat for weeks, giving the complex an air reminiscent of Mad Max. They were eventually towed, but not nearly fast enough. Drainage is awful it's as if whoever built the place didn't know how to direct water away from the foundation. The units also have laughably ineffective insulation. The air conditioning systems are so old that they need to be repaired every single summer. Previously, a pest control professional would come around with pesticides, and there was never trouble with bugs; as of now, I haven't seen any pest control people for months, and I and others have been having problems with roaches. Adding insult to injury, the apartment will soon be charging an extra monthly fee for pest control. The office staff are just not up to snuff. They rarely give straight answers to residents' questions, and they don't seem interested in serving their customers. For example, they built a ludicrously, hilariously, absurdly small dog park (not much bigger than a dinner table set for eight) very close to one of the buildings with no input from or warning to the residents. Another example: they tend to put up a lot of flyers on residents' doors, but they never seem to take them down after it's clear that the resident has gone on vacation or is away for summer or winter break. Nothing screams "break into me" like a two-week-old flyer. Finally, anyone using the bus stops near the complex will sometimes have to deal with beggars not the ideal way to start the school or work day.
Ashbrook Manager08/20/2013

Thank you for the review and please email me directly should you have open concerns to [email protected] Ginkgo Residential Team

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