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Collins Crossing

501 Jones Ferry Road, Carrboro, NC 27510
(185 Reviews)
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Move-In Specials

ONE MONTH FREE! WAIVED APP FEE WHEN YOU LOOK & LEASE! Restrictions Apply. Limited Time Offer

Floor Plans & Pricing

2 Bedrooms

The UNC 2X2

2 Beds, 2 Baths | 840 sq. ft.

5 Available Units

See Floor Plan Details

The Ram 2X1

2 Beds, 1 Bath | 840 sq. ft.

2 Available Units

See Floor Plan Details

3 Bedrooms

The Tar Heel 3X2

3 Beds, 2 Baths | 1,150 sq. ft.

4 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

B-

Review Ratings

Noise

3.3

Grounds

3.1

Safety

2.9

Office Staff

3.1

Maintenance

3.0

Neighborhood

3.1

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B-

Number of reviews in the past 365 days

7

Manager’s Review Engagement

A

Percentage of reviews responded to

85.71%

Manager’s Review Reply Time

B+

Average time to respond to reviews

5.43 days

View Community Timeline
View Community Timeline

Collins Crossing Reviews

(185)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1243619

Verified Resident 2023 - 2024

4/12/2024

Collins Crossing is full of smokers and has a policy about about smoking near buildings; however, this policy is not enforced. Regular emails are sent to the community, but Collins Crossing employees don’t do anything extra. I’ve reported weed being smoked in the building/regular smoke… See More>
    Manager

    4/16/2024

    Collins Crossing
    Hi Verified Resident 1243619. Thanks so much for letting us know about your experience with Collins Crossing Apartments. I'm so sorry this happened - and I'd like to understand it better. Please get in touch at collinscrossingmgr@greystar.com at your earliest convenience, and we'll do our best to resolve the issue with you.
    Review Author Icon

    Resident 1241573

    Verified Resident 2023 - 2024

    4/6/2024

    Collins Crossings is a great community, we love it here. The office staff as well as the maintenance staff are wonderful. The amenities are great, and the community is great. I appreciate the dog friendly community, as well as having several bark parks in the… See More>
      Review Author Icon

      Resident 1208682

      Verified Resident 2023

      12/15/2023

      It was great from start to finish, they made everything so easy and seamless. The prices are so affordable too for such a great location. There’s everything you might need within walking distance and even the bus stop is very close to the entrance.… See More>
        Manager

        12/21/2023

        Collins Crossing
        Hi Verified Resident 1208682, we are very happy to have provided you with such a positive experience! Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
        Review Author Icon

        Resident 1196526

        Verified Resident 2023

        11/6/2023

        The worst experience that a family can have in their leasing place. Not safe, not clean, not nice, not secure, not a good place to live. I would never recommend my family or friends to live in collins crossing apartments or any of their parties.… See More>
          Manager

          11/10/2023

          Collins Crossing
          Hi Verified Resident 1196526, we regret to hear that you are displeased with your recent experience with us. Here at Collins Crossing Apartments, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (919) 929-2220 to discuss ways we can better serve you in the future.
          Review Author Icon

          Resident 1189259

          Verified Resident 2023

          10/17/2023

          Wonderful leasing staff took care of my family’s needs. Worked with me on move in dates. Life savers most definitely. Friendly staff onsite and clean neighborhood, plenty parking throughout. Wonderful updated kitchens .… See More>
            Manager

            10/24/2023

            Collins Crossing
            We're happy to hear you had such a positive experience with our team! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
            Review Author Icon

            dynastihouse@gmail.com

            prospectiveVisited 2023

            9/30/2023

            Buyer beware

            I am not a resident but I applied to this complex. I didn't get approved which is ok I understood I had some credit issues. But they was suppose to refund my admin fee. I applied for this apartment in July. I was told my… See More>
              Manager

              10/3/2023

              Collins Crossing
              Dynastihouse@gmail.com, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (919) 929-2220. We look forward to hearing from you.
              Review Author Icon

              Resident 1185451

              Verified Resident 2021 - 2023

              9/30/2023

              I enjoy absolutely nothing about living here. It’s been a nightmare from the very beginning and if I knew what I know now, I would have never signed a lease at all. This place takes advantage of people, never fixes anything in the units, does… See More>
                Manager

                10/3/2023

                Collins Crossing
                Verified Resident 1185451, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (919) 929-2220. We look forward to hearing from you.
                Review Author Icon

                anonymous

                prospectiveVisited 2021

                12/9/2021

                I applied here in Nov 2021..Good credit record Good rental history income 4k a mmonth.No criminal history. I received a letter to say I was not approved called the office twice to see why not. A Male kept telling me oh don't worry about the… See More>
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                  anonymous

                  Resident 2020 - 2021

                  9/21/2021

                  DO NOT STAY HERE. The apartment buildings are falling apart (inside and out), there is a pest problem that never gets resolved, my floor dips in various parts of the apartment and maintenance only makes temporary fixes. This is the worst apartment complex I have… See More>
                    Review Author Icon

                    anonymous

                    Resident 2017 - 2020

                    11/11/2020

                    Only live here if you are looking for something temporary and you are out of state or country Pros: - Roommate matching, they do a background check. - I've had great roommates. Cons: - Cockroaches everywhere - New management staff. (I miss Morgan, Katie and… See More>
                      Review Author Icon

                      anonymous

                      Resident 2019 - 2020

                      8/19/2020

                      I lived here for a year and all I have to say is that the rent is totally not worth it given the quality of the apartment. The carpet was definitely uncleaned when I moved in because I saw tons of dead bugs on the… See More>
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                        anonymous

                        Resident 2019 - 2020

                        7/12/2020

                        I am currently living in one of the complexes with my roommates and we hatw it here. 1) There is a roach problem. My roommates and I clean frequently, but the roaches keep showing up. Prest contr does nothing. I even asked them to seal… See More>
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                          anonymous

                          Resident 2019 - 2020

                          4/15/2020

                          Staff is very rude and always makes you feel like you are bothering them. Sewage backed up into my bathtub and it took them two days to respond. Not a very safe complex at all. My car was hit in the parking lot and someone… See More>
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                            anonymous

                            Resident 2017 - 2020

                            1/7/2020

                            Be well aware, this complex is marketed heavily toward college students, to the point where they do not acknowledge they may have residents who aren't students. They also charge an exorbitant amount of money for one bedroom in a shared 2-bedroom, and raise the rent… See More>
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                              anonymous

                              Resident 2017 - 2019

                              9/23/2019

                              First of all, they have their management staff write reviews on all platforms to increase their ratings (Dylan for instance). Second of all, their staff have TERRIBLE attitudes. They do not treat their residents with respect and love to speak over you if you have… See More>
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                                jenell18

                                Resident 2019

                                8/18/2019

                                I chose this place because I worked at The university directly up the street. I was a first time renter and I'm so thankful this was my very first experience. Coming in blind not knowing anything, the very first day I was moving my things… See More>
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                                  Elizabeth_C775

                                  Resident 2018 - 2019

                                  7/27/2019

                                  I've loved living here for the past year. I have absolutely nothing bad to say about Collins! The staff are awesome, the maintenance team is punctual, the apartments are nice, and the location is perfect for students that want a little more of that "big… See More>
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                                    anonymous

                                    Resident 2018 - 2019

                                    6/22/2019

                                    This is a great place to live in you need something temporary and like having headaches on a regular basis because of your living situation. Bring your own roommate because their "matching" program is bogus. The 5 yes or no questions got me two of… See More>
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                                      anonymous

                                      Resident 2018 - 2019

                                      1/3/2019

                                      This apartment complex is one of the worst I have encountered around the area of Carrboro / Chapel Hill. I was matched with a confrontational, smoking roommate (I specified non-smoking), who used drugs in the apartment. Collins crossing was made aware of the many issues… See More>
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                                        anonymous

                                        Resident 2016 - 2018

                                        11/9/2018

                                        As other reviews noted, the main selling point of community is that it is on J bus line, has nice good kitchen appliances, well maintained lawns. But so is every other community. Office people are courteous, maintenance requests fixed promptly. The new gym is claustrophobic… See More>
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                                          anonymous

                                          Resident 2018

                                          9/5/2018

                                          I just arrived here for graduate school at UNC-Chapel Hill. I was traveling through Europe at the time that I was attempting to sign my lease (I was basically moving there as soon as I returned stateside) and Maggie was absolutely phenomenal at working with… See More>
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                                            anonymous

                                            Resident 2017 - 2018

                                            7/9/2018

                                            Collins crossing is overpriced. Yes, it is on a bus line, most apartments are. Yes, it is close to campus; a lot of apartments are. The amenities advertised are far from sufficient for the size of the community and even then are not "great". The… See More>
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                                              Jenifer_M827

                                              Resident 2016 - 2018

                                              6/30/2018

                                              I have loved living at Collins Crossing! They have lots of amenities, the buildings are kept up-to-date and clean, and the neighborhood is quiet and safe. People in this complex are friendly (both the residents and the staff), and it's right down the street from… See More>
                                                Review Author Icon

                                                anonymous

                                                Resident 2016 - 2018

                                                6/21/2018

                                                I have been a resident of Collins Crossing since past 2 years. Overall, my experience here has been great in terms of available amenities, accessibility to nearby grocery stores and bus lines, security, maintenance team as well as leasing office staff. My needs were always… See More>
                                                  Review Author Icon

                                                  Bestfam24

                                                  Resident 2016 - 2018

                                                  3/23/2018

                                                  This has been a great community for my family. We enjoyed all of the open space for our dog as well as the no leash dog park. When issues did come up in our apartment they were addressed promptly. The office staff was always very… See More>

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Parking
                                                    • Reserved Parking Available
                                                    Pets
                                                    • Cats Allowed
                                                      Rent: $20. Restrictions: Dogs that are purebreds or mixes of the following breeds are prohibited: Akita, Alaskan Malamute, Chow-Chow, Doberman, German Shepherd, Great Dane, Pit Bull (American Staffordshire Terrier, American Pit Bull Terrier, Staffordshire Bull Terrier), Rottweiler, Saint Bernard, Shar Pei, and Siberian Husky. All other animals including exotic pets are prohibited. ALL ANIMALS MUST BE AUTHORIZED BY MANAGEMENT. Please see leasing center for details.. Pet Limit: 2. Comments: The pet fee is $350 for the first pet and $500 for the second pet. Cats and dogs are welcome, but no exotic pets are allowed.
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Rent: $20. Restrictions: Dogs that are purebreds or mixes of the following breeds are prohibited: Akita, Alaskan Malamute, Chow-Chow, Doberman, German Shepherd, Great Dane, Pit Bull (American Staffordshire Terrier, American Pit Bull Terrier, Staffordshire Bull Terrier), Rottweiler, Saint Bernard, Shar Pei, and Siberian Husky. All other animals including exotic pets are prohibited. ALL ANIMALS MUST BE AUTHORIZED BY MANAGEMENT. Please see leasing center for details.. Pet Limit: 2. Comments: The pet fee is $350 for the first pet and $500 for the second pet. Cats and dogs are welcome, but no exotic pets are allowed.
                                                      Less Info
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                                                    Other
                                                    • 24-Hour Fitness Center
                                                    • 9' Ceilings
                                                    • BBQ and Picnic Area
                                                    • Balcony or Patio
                                                    • Basketball Court
                                                    • Breakfast Bar
                                                    • Built-in medicine cabinets
                                                    • Business Center
                                                    • Cabanas
                                                    • Ceiling Fan
                                                    • Central Heat and Air
                                                    • Complimentary Bikes Rentals
                                                    • Complimentary Coffee Bar
                                                    • Eat-in Kitchen
                                                    • Energy Efficient Doors and Windows
                                                    • Fetch Package Delivery
                                                    • Flexible Rent Payment Options
                                                    • Forte Fitness Discount
                                                    • Furnished Available
                                                    • Furniture Discounts Available
                                                    • Gourmet Kitchen
                                                    • Hardwood Style Flooring
                                                    • Lush Landscaping and Lawn Care
                                                    • Modern Brushed Nickel Light Fixtures
                                                    • Move-in Satisfaction Guarantee
                                                    • Night Patrol
                                                    • Off-leash Dog Park with Obstacles
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Online Payments Accepted
                                                    • Online Resident Services
                                                    • Outdoor Fitness System
                                                    • Package Receiving Service
                                                    • Pest Control
                                                    • Pet Friendly Events
                                                    • Resort Style Swimming Pool
                                                    • Room Mate Floorplan Options
                                                    • Roommate Matching Service
                                                    • Snow Removal
                                                    • Stainless Steel Appliances
                                                    • Stainless Steel Microwave
                                                    • Tennis Court
                                                    • Trash Removal
                                                    • Visa and Mastercard Accepted
                                                    • Walk In Closets
                                                    • Wi-Fi in Common Areas
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                                                    Leasing

                                                    Are you searching for a distinctive lifestyle near the University of North Carolina at Chapel Hill, home of the Tar Heels? If so, then you've found your new home at Collins Crossing! Our community has been designed with your comfort and needs in mind. We offer spacious two and three-bedroom apartment homes with 9ft ceilings and gorgeously renovated kitchens. You can also take advantage of our free roommate matching! Collins Crossing offers beautifully renovated apartment homes with designer finishes you will love. We also offer our residents unbeatable community amenities like a resort-style swimming pool, 24-hour fitness center, fenced-in pet park and so much more!Collins Crossing is located near everywhere you want to be in Carrboro, NC. Move in with us today!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 08:00 AM - 05:30 PM
                                                    • Saturday: 10:00 AM - 04:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3231

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: What is the estimated utility bill for one person?

                                                    Frequently Asked

                                                    Based on 185 number of votes by renters, Collins Crossing is currently rated 3.4 out of 5 stars.
                                                    Collins Crossing is rated 3.1/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    Collins Crossing is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    Collins Crossing is rated 3.3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    Collins Crossing is rated 2.9/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Collins Crossing is rated 3.1/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                    Collins Crossing is rated 3.1/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    Managers have responded to 85.7143% of their community reviews in the past year.
                                                    Managers have replied within 5.43 days to their community reviews in the past year.
                                                    Greystar
                                                    Cats Allowed
                                                    Rent: $20
                                                    Restrictions: Dogs that are purebreds or mixes of the following breeds are prohibited: Akita, Alaskan Malamute, Chow-Chow, Doberman, German Shepherd, Great Dane, Pit Bull (American Staffordshire Terrier, American Pit Bull Terrier, Staffordshire Bull Terrier), Rottweiler, Saint Bernard, Shar Pei, and Siberian Husky. All other animals including exotic pets are prohibited. ALL ANIMALS MUST BE AUTHORIZED BY MANAGEMENT. Please see leasing center for details.
                                                    Pet Limit: 2
                                                    Comments: The pet fee is $350 for the first pet and $500 for the second pet. Cats and dogs are welcome, but no exotic pets are allowed.
                                                    Dogs Allowed
                                                    Rent: $20
                                                    Restrictions: Dogs that are purebreds or mixes of the following breeds are prohibited: Akita, Alaskan Malamute, Chow-Chow, Doberman, German Shepherd, Great Dane, Pit Bull (American Staffordshire Terrier, American Pit Bull Terrier, Staffordshire Bull Terrier), Rottweiler, Saint Bernard, Shar Pei, and Siberian Husky. All other animals including exotic pets are prohibited. ALL ANIMALS MUST BE AUTHORIZED BY MANAGEMENT. Please see leasing center for details.
                                                    Pet Limit: 2
                                                    Comments: The pet fee is $350 for the first pet and $500 for the second pet. Cats and dogs are welcome, but no exotic pets are allowed.
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    ONE MONTH FREE! WAIVED APP FEE WHEN YOU LOOK & LEASE! Restrictions Apply. Limited Time Offer

                                                    Contact Property

                                                    April 2024

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                                                    Baths

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                                                    Collins Crossing is a 840 - 1,150 sq. ft. apartment in Carrboro in zip code 27510. This community has a 2 - 3 Beds, 1 - 2 Baths Nearby cities include Chapel Hill, Morrisville, Durham, Midlothian, and Hillsborough.

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