Ratings & Prices for Crosstown at Chapel Hill, Chapel Hill, NC

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4
Safety	4
Office Staff	4.1
Maintenance	3.9
Neighborhood	4.3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	21

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	9.29 days

Ratings & Reviews (178 Reviews)

No reviews match your search.

Verified Resident • vrp • 2018 - 2020

01/25/2021

I still live here and I just don't like the way covid was and is being handled. I picked this place for the pools, office and dog parks. The one dog park was crushed by a tree and then just started to be rebuilt after a… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

01/28/2021

We thank you for your review. We know this past year has been extremely difficult as we had to navigate restricting access to some amenities and making repairs to our pool. Because of the nature of this world pandemic, inspection processes and supply chains have been interrupted, making normal repair times much longer which have been beyond our control. This is not an excuse, just an honest answer to some of the uphill battles we faced in 2020. We appreciate your patience. We do anticipate a much smoother 2021, with our pools set to open in May and with social distancing protocols in place. All other amenities are open except for the business center and club house and have been for several months, most since the summer of 2020. We are available to print off anything residents need us too; all you need to do is ask. Regarding water pressure, please put in service request so we can check your hot water heater. When we do backflow inspections, it is possible that that sediment has built up in your tank and needs to be cleaned out and may be affecting the pressure in your unit. Again, thanks for your feedback and I really do hope you find that this year is much improved as we hope to see this pandemic turn a corner and complete repairs needed.

Verified Resident • vrp • 2020

12/23/2020

Staff is friendly and professional. The apartment itself is spacious, modern and attractive. I wish the building entry area was more brightly lit. Its dark even in the daytime. Also, some of the residents think it is okay to dump unwanted items in the dumpster area… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

12/30/2020

Thanks for your review. Please know we are looking into ways to help facilitate how the trash is handled in the new year, starting with a new signage package on how to use the compactor and where to place bulk items so they are out of sight.

Verified Resident 850094 • vrp • 2020

12/05/2020

This is a pretty nice place. Pretty quiet. Neighbors can be loud. There are bugs, but not a lot. Maintenence is done quickly and well. Staff is friendly but forgetful. It is a nice area. Trash is awful though. See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

12/15/2020

Dear Resident, your satisfaction is our top priority. Please contact us about any concerns and we will try to help. We do hope we can be of assistance in the future. Take care!

Verified Resident 841860 • vrp • 2018 - 2020

11/10/2020

Great place to live. The staff and community are all very welcoming. The grounds are kept up to a good standard. The maintenance are quick and done right the first time most of the time. I have been very pleased with living here. See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

11/18/2020

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Verified Resident 837445 • vrp • 2019 - 2020

10/29/2020

It was a mistake that i did a 15 month lease, i should give it a try before i really don't recommend anyone to come here cause i don't feel safe , and there is so many other options that are cheaper, better, and more safe… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

11/18/2020

We hope you will come and meet our management staff and go over your concerns. Perhaps there are things we can do to help allievate your concerns. Please don't hesitate to reach out if there's anything additional we can do for you.

Verified Resident 823077 • vrp • 2019 - 2020

09/24/2020

I really enjoy living here! Ive been in my apartment for over a year and would recommend living at Crosstown. It feels very safe and the grounds are always kept up well. The staff is amazing and maintenance issues are resolved really quickly. There is a… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

09/27/2020

We really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Verified Resident 820892 • vrp • 2020

09/20/2020

The community overall is nice. I have had constant noise problems from neighbors and the highway, which I imagine is hit or miss for each building. The team here is great. The community is dog friendly and has a couple of pools (though neither has been… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

09/27/2020

Thank you so much for your review. We apoligize for the pools being under repair this year and are close to them being finished. Additionally there is a bus stop on the corner of Farrington and 54 with a crosswalk that was just established in the last couple of months. Not many people are aware of it and some that are, still opt to go up the Friday center for transportation. If you want to consider a more interior location at the community just let us know, we always have transfer options available.

Verified Resident 816983 • vrp • 2014 - 2020

09/13/2020

I have been here for 5 years and at the beginning was mostly professional and students but that has changed. A lot of residents with large dogs of the nature of violent nature. I have seen Akita, labs, American Bulldogs. I was chased to my cars… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

09/14/2020

Thank you for your review. We would love to speak with you about these issues. While we are a pet friendly community we do have policies that each pet owner should be abiding by. If you bring these issues to us we will do our best to help resolve them or remove pets whose owners are not following animal addendum requirements. Contact us at [email protected]

Verified Resident 804020 • vrp • 2019 - 2020

08/15/2020

Fantastic community and staff. We live living in this complex! It is quiet and peaceful, they host community events and food trucks, and whenever we need maintenance they are fast and very friendly. The office staff are also very friendly. Despite the issues caused with the… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

08/17/2020

Dear Resident, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Verified Resident 792458 • vrp • 2016 - 2020

07/17/2020

Crosstown makes me feel like home. The apartments are spacious, the Office keeps us well informed and maintenance always resolves my issues. During the pandemic they increased the number of Food trucks parking by the Office for our convenience. I also feel they made great decisions… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

08/17/2020

Dear Resident, we're glad you had such a wonderful experience with us! We can't wait to see you again, have a great day.

Verified Resident 792134 • vrp • 2020

07/16/2020

Would not recommend living here under current management, your problems will not be a priority to them. Quality of life and wellness will decline if you are waiting for them to take your concerns seriously. Will tell you your apartment is ready to move in when… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

07/17/2020

I sincerely hope I have the opportunity to meet and discuss with you any complaints you have and to also make them right for you This is not an impression Crosstown wishes to convey and I hope you will give us a chance to make things right.

Verified Resident 790252 • vrp • 2020

07/13/2020

We moved to Crosstown in summer 2020, largely hassle-free. Beautiful quiet area with lots of trees, walking space, and a fountain - this surprised us since the it's right off I-40 and on the outskirts of Chapel Hill. I love the shiny updated kitchen and bath,… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

08/17/2020

We are very happy to have provided you with such a positive experience!

Verified Resident 789398 • vrp • 2020

07/10/2020

The community is very well maintained and quiet. Even with COVID, the application and move in process was almost seamless and management was excellent. When I moved in the apartment was very clean in the inside but the outdoor hallway was a little dusty.

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

08/17/2020

We appreciate your positive review about your recent experience with us!

Verified Resident 789062 • vrp • 2018 - 2020

07/09/2020

I am very disappointed with the quality of service at crosstown. The staff is not knowledgeable and I often have to follow up with them repeatedly to get my maintenance requests fixed. I understand that they are very busy but it takes upwards of a month… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

07/13/2020

We are sorry to hear that our service has not met your expectations, we would love the opportunity to meet with you in person to go over things we can improve and to review any service requests you may have. Please feel to reach our directly to our office at 919.419.0220 and ask to speak with management or email directly at [email protected] Your satisfaction is extremely important to us.

Verified Resident 782975 • vrp • 2020

06/23/2020

We haven't lived in the apartment more than 3 weeks but the maintenance requests we put in 3 weeks ago have not been acknowledged or fixed. I know they have had a back up of orders due to COVID, but at least acknowledging it so I… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

06/26/2020

Hello, we appreciate you taking the time to leave us this feedback. Please reach out to the community manager directly at [email protected] and she will assist you on your service request repairs and see if she can give you a status update. We appreciate your patience and apologize that non essential service requests are taking longer than normal to complete due to COVID. We definitely want to look into this matter for you.

Verified Resident 771547 • vrp • 2017 - 2020

05/23/2020

Over the three years that I have lived here, it appears to me that the quality of services provided have decreased significantly and consistently. The maintenance staff have taken longer and longer to address issues; I have had to submit multiple requests to have service issues… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

05/25/2020

We are sorry to hear of these recent experiences and hope you will reach out directly to our office at 919.419.0220 and speak the community manager.

Verified Resident 771525 • vrp • 2020

05/23/2020

I consider it great with great neighbors and a very nice environment and a very professional and ready to help the community La considero como excelente con magníficos vecinos y un entorno muy agradable y un personal administrativo muy profesional y listos para ayudar a la… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

05/25/2020

Thank you for sharing your thoughts on Crosstown. We are happy to see you enjoy living here.

Verified Resident 768491 • vrp • 2018 - 2020

05/13/2020

Give the maintenance guys a raise! They really deserve it because they are consistently good-natured and friendly. They provide a safe and clean environment for our families to live, play, and work in and we couldn't be more thankful to these nice gentlemen.

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

05/14/2020

We are so happy to read such a great review about Crosstown at Chapel Hill! The maintenance team here really is the best, so thank you for the shout out!

Verified Resident 767398 • vrp • 2018 - 2020

05/09/2020

Its a great community and is fairly quiet, my neighbors are pretty quiet as well. There can be some parking issues in certain locations in the community. Other than that its great. Maintenance also responds quickly. The office staff is great.

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

05/11/2020

Thank you for the wonderful review. We appreciate you taking the time to put your thoughts on your experiences with us online.

Verified Resident 765845 • vrp • 2014 - 2020

05/05/2020

When it was Farrington Lake, it was a great community to reside in. The management team was very open and welcoming. Now, it seems like it is only about the bottom line. It's almost as if they don't care much about the community, more about the… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

05/06/2020

Hi Verified Resident 765845, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your current living experience . We know that many of our long term residents are having to make the difficult decision of relocating to a renovated unit or moving all together. As our community has aged we do have to make the necessary improvements to bring homes up to date. We hate to hear that you feel this is us only caring about the bottom line, as we honestly are trying to make the best improvements possible to the community. We have been very honest in our conversations with long term residents over the last few years, allowing them to stay in their current homes if they wish and also trying to work with them on transfer rates if needed. We do hope you will take this into consideration and if there more we can for you please do not hesitate to reach out to us directly at 919.419.0220. We are here to listen. Thank you so much again for your feedback! We hope you have a great day!

TRichardson120 • Prospective Resident • Visited 2020

04/22/2020

We are looking to relocate from Georgia to Chapel Hill NC. I reached out to Chapel Hill North Apartments to get some information and Ms. Sharonette was so Awesome in sharing the information about the apartments and community, that I was ready to submit my application… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

05/06/2020

Why this rating is meant for Chapel Hill North, We are happy you found such a great community in the Chapel Hill Area. If things do not work out with them we hope you check us out here at Crosstown.

Monica_W461 • Resident • 2020

02/25/2020

M. Womble I truly love and recommend living here! I've been living in this community for almost 2 years now and found it to be a joy to watch how intentional the staff are about their residents and the property. Kevin, who started as a leasing… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

02/28/2020

Hi Monica, Our team strives to deliver an excellent experience, and are glad you found this to be the case during your time here If you have further needs or questions, please reach out and thank you so much for your positive comments about Crosstown at Chapel Hill!

bobnsandyzkid • Resident • 2017 - 2019

02/23/2019

A place I've enjoyed coming home to for past year and half! NATURAL BEAUTY - Crosstown is prettier than other places, the grounds have rolling hills with tall trees. QUIET / SAFE - It's quiet and close to a nice, safe neighborhood for a walk or… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

11/21/2019

We appreciate your positive review, your wonderful feedback and rating mean a lot to us.

Claire_K955 • Resident • 2018 - 2019

02/20/2019

I feel that Crosstown is a great value for the price. The office staff is friendly and helpful, my one bedroom is newly renovated and is laid out well/spacious. I have always felt safe and comfortable. It's quick to hop on I-40 to Southpoint,Target (important!) and… See More

Useful 0

Thanks for voting!

Report

Crosstown at Chapel Hill Manager

11/21/2019

We're so glad that we were able to go above and beyond your expectations!

Lisa_L442 • Resident • 2016 - 2019

02/18/2019

Best rent you'll find in Chapel Hill! My husband and I have enjoyed living at Crosstown for the past 3 years. The maintenance is prompt in responding to requests and always does a great job helping our apartment be a great place to live! Love the… See More

Useful 0

Thanks for voting!

Report

•

Updated Review

Useful

Thanks for voting!

Report

Manager

Features & Amenities

Laundry

Washer and Dryer Included in Apartment Home

Parking

Garage

General

24-Hour Emergency Maintenance
Additional Storage
Balcony or Patio
Clubhouse
DishWasher
Disposal
Dog Park
Eco-friendly Wood Flooring
Fireplace
Fitness Center
Game Room
Garden Tubs
Granite Countertops
High-Speed Internet
Microwave
On-Site Management
Online Payments and Maintenance Requests
Outdoor Patio with Fire Pit
Panoramic View
Premium Cabinetry
Premium Kitchen and Bathrooms
Premium Landscaping and Park-like Setting
Premium Lighting Fixtures
Resident eLounge
Salt Water Swimming Pool
Social Areas
Stainless Steel Appliances
Tennis Court
Tiled Backsplash in Kitchen
Vaulted Ceilings
Walk In Closets
Wi-Fi Access

Pets

Dogs Allowed
Pet Limit: 2
Comments: We are a pet friendly community with breed restrictions. Deposits and pet rent fees do apply. Ask a member of our staff for details.
Cats Allowed
Pet Limit: 2
Comments: We are a pet friendly community with breed restrictions. Deposits and pet rent fees do apply. Ask a member of our staff for details.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$975 - $1,451
SQ. FT.
685
Available
Avail.
5 Units
Model
One Bedroom One Bath A

View Floor Plan

Price
Price
$1,050 - $1,820
SQ. FT.
800
Available
Avail.
4 Units
Model
One Bedroom One Bath B

View Floor Plan

Price
Price
$1,080 - $1,815
SQ. FT.
819
Available
Avail.
5 Units
Model
One Bedroom One Bath C

View Floor Plan

Price
Price
$1,110 - $1,861
SQ. FT.
885
Available
Avail.
2 Units
Model
One Bedroom One Bath D

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
$1,170 - $1,725
SQ. FT.
981
Available
Avail.
5 Units
Model
Two Bedroom One Bath

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$1,175 - $1,645
SQ. FT.
1,100
Available
Avail.
5 Units
Model
Two Bedroom Two Bath A

View Floor Plan

Price
Price
$1,260 - $1,758
SQ. FT.
1,122
Available
Avail.
5 Units
Model
Two Bedroom Two Bath B

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
$1,460 - $2,035
SQ. FT.
1,323
Available
Avail.
3 Units
Model
Three Bedroom Two Bath

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

We are now accepting in-person and self-guided tours via scheduled appointments only. Our virtual tours are also available. Please schedule yours today! Crosstown at Chapel Hill Apartments is the place where your home hunting finally ends! We are confident you will fall in love with our Chapel Hill, NC, apartments recently renovated to suit your needs and style even better. Sporting one, two, and three-bedroom floor plans, every unit is embellished with chic interior finishes and convenient features, including stainless steel appliances and W/Ds. Add resort-inspired common areas to the mix, and you get the lifestyle you always wanted. Pets allowed. It all starts when you arrive at our unbeatable address, near I-40 and Highway 54. Our location allows you to reach some of the best places in Chapel Hill within less than 10 minutes. Enjoy smooth rides to the University of North Carolina at Chapel Hill, Mason Farm Biological Reserve, Kenan Memorial Stadium, Renaissance Center, The Streets at Southpoint, along with notable restaurants and cafes. Of course, nothing compares to the feeling you get when you enter your cozy home, where you’re free to be yourself. Our amenities enhance that experience, offering you tons of possibilities to have fun. You’ll love the shimmering saltwater pools, tennis courts, game room, fitness room, iLounge, and the resident clubhouse. Your furry friends have a whole dog park dedicated just for them, as well. Not to mention the stylish details adorning our apartments in Chapel Hill, such as the upgraded kitchens, custom cabinets, large walk-in closets, tile backsplashes, and more. Book your appointment online or drop by and visit us for your tour today!

Office Hours

Sunday: Closed
Monday - Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

There are no questions yet for this property!

Be the first to ask.

· Just Now

Frequently Asked

What are noise levels like at Crosstown at Chapel Hill?
The community is rated 4.2/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Crosstown at Chapel Hill?
The community is rated 4/5 stars, signifying much satisfaction on average.

How safe is Crosstown at Chapel Hill?
The community is rated 4/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 3.9/5 stars, which is considered being very effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 9.29 days to their community reviews in the past year.

Who manages Crosstown at Chapel Hill?
Greystar Real Estate Partners, LLC

What is the pet policy at Crosstown at Chapel Hill?
Dogs Allowed
Pet Limit: 2
Comments: We are a pet friendly community with breed restrictions. Deposits and pet rent fees do apply. Ask a member of our staff for details.
Cats Allowed
Pet Limit: 2
Comments: We are a pet friendly community with breed restrictions. Deposits and pet rent fees do apply. Ask a member of our staff for details.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths

What is the move-in special?
SWEET SAVINGS YOU WILL LOVE! REDUCED RENT and WAIVED FEES on SELECT HOMES. Restrictions may apply, limited availability. Call today for details! We are currently accepting in-person tours by appointment. Virtual tours are also available! FEATURED HOME: 61-G04, 1BR/1BA, 2nd Floor, 800 sqft, Fireplace, reduced from $1035 to $1020 this week! 15 month lease.