Review History for anonymous

University Apartments


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anonymous

Resident 2019 - 2021

3/2/2021

I have been living here for two years, and I have very mixed feelings about here. Pros and Cons: Pros: very good location, easy parking, maintenance responds within a day or two. Cons: Besides for the terrible laundry room that everyone complains, I have three incidents that make me feel extremely bad about this place. 1 They don't really do background check, which means there is at least one criminal living here. There is a harasser living on the 5th floor. He was charged of public nudity years ago when he was sunbathing nakedly in a park. One year ago, the same person exposed himself (without any cloth on his lower body) in front of my door saying that he was wiping bacteria on my door. When I asked whether this person had criminal record, the leasing office staff told me that they did background check, and they won't allow people with criminal records living here. But the policeman who investigated my case, told me this person does have criminal record before, which implied that this property does not really do background check! 2 They don't really care about what happened to you. My parking sticker fell out, but still within the car, with a corner visible. But the towing company towed my car. I asked the leasing office to print my lease for me, in case I need to prove that I have been living here for years, and I was parking legally. They simply responded like: They (the towing company) don't care, and they didn't help or at least tried to help. Although the towing company allowed me to retrieve my car without any fine since it was a mistake, I still feel bad how the property staff's responses. Also, they won't really remind you of any penalty fee, but will keep charging you. I forgot to transfer my room insurance, and they forgot to check on that neither. After two months, they notified me and charged me, within 10 days, twice, for 2 months' penalty fees. 3 The bedroom and bathroom were nested together, without a window or any air ventilation. I got rashes due to humidity. When I moved my bed out into the living room, all the rashes were gone.
    Manager

    5/28/2021

    University Apartments
    Thanks for taking the time to review. Sorry that you've experienced these issues during your stay with us. It is is unfortunate that you had that type of run-in with with your neighbor last Spring. We transferred you into a new apartment and did not charge any fees or penalties. For the safety of the community and the people that live in it a background check is run on every person that applies, without exception. It is unfortunate that your vehicle was towed. However, the parking pass was not correctly adhered to the window, and the towing company released your car for free. University Apartments requires that each resident have Renter's Insurance to protect themselves from mishaps, and that the current policy be uploaded to their resident portal. If an active policy is not uploaded into the portal a policy is purchased on the resident’s behalf to ensure they are protected from financial catastrophe.

    Review 1 out of 101

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    University Apartments

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