Review History for Bg2018

Circa Uptown Apartments


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Bg2018

Resident 2016 - 2018

10/30/2018

I've lived at Circa Uptown for over 2 years. The property has gone downhill significantly since I moved in (September 2016). See below for further detail. The Visitor Parking situation is a nightmare. Circa has changed the visitor parking policy multiple times since I've been here. Each apartment gets one Visitor Pass and must pay $100 to obtain a replacement pass. The current visitor parking policy states the following: " Visitor parking is located on the lowest level of our parking garage. The spaces are marked "Visitor" and your guest must be parked in those spots with the visitor parking pass clearly displayed. If your guest is not parked in the visitor parking spot and/or does not have a visitor parking pass they are subject to be towed." At first glance, it seems like a reasonable policy for an apartment community. However, there currently aren't enough visitor spots for the size of the community (especially on the weekends). In addition, I misplaced my Visitor Pass about a week ago and went to speak with the concierge about purchasing a new pass so my guest could park (my guest had already arrived and was waiting to receive parking instructions from me). The concierge told me there were no longer any parking passes available and was not willing to provide a temporary parking pass to accommodate my guest. This is unacceptable for a "luxury" community. Another issue is the trash chute maintenance. There is a trash chute(s) located on each floor. The chutes are often backed up or clogged and residents just continue to pile bags of garbage in or around the chutes. This causes the areas of the building located in close proximity to the chutes to be smelly and unsightly. I have seen garbage sitting out for over 3 days and have had to call to request the Circa maintenance team to address the issue. Again, this is unacceptable for a "luxury" community. The carpets in the public areas of the building are stained and the walls desperately need to be painted. The gym is usually out of cleaning wipes so there is no way to clean the equipment after use unless you bring your own wipes. The maintenance team is generally helpful although it can take several days for them to address your maintenance request. The Greystar team seems unwilling to provide the level of customer service I would expect from a "luxury" community. For instance, I was charged fee(s) for not providing a copy of my renewed renter's insurance policy. I received no warning, just a message about the fee they posted to my account. My policy did not lapse, I just did not provide a copy of my renewal on time so I was assessed a fee without prior warning. As a resident of a "luxury" apartment community, I expect a reminder or heads up about a potential lease violation. The leasing office seems like a revolving door. I think there have been at least 3 property managers since I moved in about 2 years ago. Circa is in a great location which is why I have stayed here but I will consider taking my business elsewhere when my lease expires in January. There are several other communities uptown that seem to have better customer service and better amenities for a similar price point.
    Manager

    10/31/2018

    Circa Uptown Apartments
    Hi Bg2018, we appreciate your honest feedback, as we are always looking for ways to improve. In regards of guest parking please stop by the leasing office and speak with a leasing team member. We do have guest parking passes available, but a new tracking system has been put in place to help reduce extra passes from being distributed which in turn will reduce over crowding in the parking deck. I apologize if this was miscommunicated to you and hope to overcome this misunderstanding. We did send out a friendly reminder email on Monday of this week to go over a few items we noticed occurring at Circa. One of the items mentioned was in regards to the trash chute and valet trash. Hopefully the friendly note will help any issues you have noticed. We do have a plan in place for the new year in regards to the hallway carpets. We are scheduling professional carpet cleaners on a monthly basis and we will be tiling the elevator lobbies on every floor. Maintenance is currently walking a floor per day so we can spot clean any stains with our carpet cleaner as well. I hope when you were in our office a moment ago that we were able to clarify for you more on the Renters Insurance issue. I appreciate your feedback on how we can improve in this area and will consider all that you mentioned. We hope you are willing to give us another chance! If there is anything else you would like to discuss please let us know as we would love to ensure a positive experience for you. Have a great night.

    Review 51 out of 61

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