Highlands at Alexander Pointe

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Highlands at Alexander Pointe

310 Highroad Drive, Charlotte, NC 28262
(138 Reviews)
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Floor Plans & Pricing

1 Bedroom

A4G

1 Bed, 1 Bath | 738 sq. ft.

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A1G

1 Bed, 1 Bath | 748 sq. ft.

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A3

1 Bed, 1 Bath | 821 sq. ft.

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A2

1 Bed, 1 Bath | 880 sq. ft.

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A6G

1 Bed, 1 Bath | 819 sq. ft.

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A5G

1 Bed, 1 Bath | 808 sq. ft.

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2 Bedrooms

B2G

2 Beds, 2 Baths | 1,353 sq. ft.

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B2

2 Beds, 2 Baths | 1,322 sq. ft.

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B8G

2 Beds, 2 Baths | 1,348 sq. ft.

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B6G

2 Beds, 2 Baths | 1,209 sq. ft.

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B3

2 Beds, 2 Baths | 997 sq. ft.

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B5G

2 Beds, 2 Baths | 1,212 sq. ft.

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B1

2 Beds, 2 Baths | 1,103 sq. ft.

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B4G

2 Beds, 2 Baths | 1,336 sq. ft.

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B7G

2 Beds, 2.5 Baths | 1,318 sq. ft.

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B10G

2 Beds, 2.5 Baths | 1,267 sq. ft.

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B1G

2 Beds, 2 Baths | 1,168 sq. ft.

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B12G

2 Beds, 2.5 Baths | 1,286 sq. ft.

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3 Bedrooms

C4G

3 Beds, 2 Baths | 1,451 sq. ft.

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C3G

3 Beds, 2 Baths | 1,382 sq. ft.

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C1G

3 Beds, 2 Baths | 1,466 sq. ft.

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C1

3 Beds, 2 Baths | 1,451 sq. ft.

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C2G

3 Beds, 2 Baths | 1,599 sq. ft.

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

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Renter Ratings

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Review Ratings

Noise

0.0

Grounds

0.0

Safety

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Office Staff

0.0

Maintenance

0.0

Neighborhood

0.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

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Number of reviews in the past 365 days

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Manager’s Review Engagement

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Percentage of reviews responded to

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Manager’s Review Reply Time

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Average time to respond to reviews

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Highlands at Alexander Pointe Reviews

(138)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Dfsingleton12

Resident 2020

1/9/2022

Staff is unprofessional and rude. You'll regret moving here. New company who took over doesn't answer their phones and the leasing office never answers their phones either. They tried to charge me for carpet that was damaged due to a water line breaking and flooding… See More >
    Manager

    2/2/2022

    Highlands at Alexander Pointe
    Mrs. Singleton, Thank you for your feedback. I am sadden to hear you did not have a good experience while living at Highlands. As much as we try out best to take care of every resident, we miss the mark. Thank you for being a valued resident at Highlands.
    Review Author Icon

    Ayeshad

    Resident 2019 - 2022

    1/8/2022

    I said I would be back to do a review upon move out this place has gone downhill since the new management had taken over in October the property manager Kia Boyd is very unprofessional and passive aggressive you walk in the office because it… See More >
      Manager

      2/2/2022

      Highlands at Alexander Pointe
      Ayesha, Thank you for your feedback. I am sadden to hear you did not have a good experience while living at Highlands. As much as we try out best to take care of every resident, we miss the mark. Thank you for being a valued resident at Highlands.
      Review Author Icon

      lander03

      Resident 2021

      12/14/2021

      DO NOT MOVE HERE- Kia Boyd is not equipped to be a property manager, she is the nastiest woman alive!!! Kia Boyd does not have any customer service skills what so ever, and will never let you talk very unprofessional. The only reason I am… See More >
        Manager

        2/2/2022

        Highlands at Alexander Pointe
        Thank you for your feedback.
        Review Author Icon

        Dsingleton12

        Resident 2021

        12/12/2021

        Calling this complex and the company who owns it trash would be an insult to trash. Don't move here. You will regret your decision every day until your lease is up. If I can give you one piece of advise, if you're looking to move… See More >
          Manager

          2/2/2022

          Highlands at Alexander Pointe
          Thank you for your feedback.
          Review Author Icon

          anonymous

          prospectiveVisited 2021

          9/1/2021

          I'm a prospective renter, so I couldn't comment on, or rate the level of maintenance or security, accurately. I have to say, it was so disappointing to see so many negative reviews about this property on your site (especially a shooting incident). When I visited… See More >
            Manager

            9/9/2021

            Highlands at Alexander Pointe
            Greetings, thank you for reviewing our community as a prospective resident. We are flattered to hear that you were impressed with Alex and our community during your visit! We appreciate your interest, so please let us know if you have further questions or would like to apply.
            1.0(1 rating)
            Review Author Icon

            anonymous

            Resident 2020 - 2021

            8/7/2021

            Awful. Thinking about breaking my lease. Gates never working and they had the nerve to go up on rent. The noise is ridiculous. I hate it here. Dog poop in the street. Motorcycle noises loud music from office personnel

              Manager

              8/14/2021

              Highlands at Alexander Pointe
              Thank you for reaching out. It is important to us that our residents enjoy peace and quiet in our community, so we are sorry to hear that this hasn't been your experience. Please contact us at highlands@alapts.com to discuss your concerns in greater detail.
              1.0(1 rating)
              Review Author Icon

              anonymous

              Resident 2021

              6/9/2021

              I have lived here since January and will be relocating due to a job change. I have loved it here since day 1! The best feature is the garage attached to the one bedroom apartment I live in. On few occasions, I have had to… See More >
                Manager

                6/11/2021

                Highlands at Alexander Pointe
                Thank you for your glowing feedback! It is awesome to hear that our team has addressed your concerns in a prompt and professional manner. We appreciate you referring others to join our community as well. Please reach out to our office any time we can assist you.
                1.0(1 rating)
                Review Author Icon

                anonymous

                Resident 2019 - 2021

                3/7/2021

                Very overpriced apartments. Floor boards of cheap material float up, plumbing is horrible (always have issues), roof leaks, bad electric. Overall, just poorly built. Hopefully the pool will open up- had VERY strict restrictions that made no sense last summer due to Covid (i.e. only… See More >
                  Manager

                  3/11/2021

                  Highlands at Alexander Pointe
                  Thank you for sharing your thoughts. Our restrictions on pool usage were designed to protect our residents from transmitting the Covid-19 virus. We apologize for your maintenance concerns and would like to discuss them further, so please contact us at highlands@alapts.com at your earliest convenience.
                  1.0(1 rating)
                  Review Author Icon

                  anonymous

                  Resident 2020 - 2021

                  3/4/2021

                  Office staff is rude and unresponsive. Security is extremely lacking. Maintenance is unhelpful. All the units are very overpriced. I'm strongly considering breaking my lease just to get out of this awful place.… See More >
                    Manager

                    3/6/2021

                    Highlands at Alexander Pointe
                    Thank you for sharing your feedback with us. We want you to feel confident approaching our team with your concerns, so please accept our genuine apologies for your disappointment. We would appreciate an opportunity to discuss your observations with you in greater depth, so please contact us at corporatecontact@alapts.com. We look forward to speaking with you soon.
                    1.0(1 rating)
                    Review Author Icon

                    anonymous

                    Resident 2021

                    1/27/2021

                    We've been here almost 2yrs, the new staff is TRASH and incompetent. They've opened it to section 8, there've been shootings, our roof leaks, and they've been "getting quotes" for months. They have the nerve that want to increase the rent almost $200.… See More >
                      Manager

                      1/28/2021

                      Highlands at Alexander Pointe
                      Thank you for being a loyal resident. We are sorry to hear that your satisfaction has lessened recently, and we would like to discuss your concerns about pricing and maintenance. Please connect with us at highlands@alapts.com when you have a moment.
                      1.0(1 rating)
                      Review Author Icon

                      anonymous

                      Resident 2019 - 2021

                      1/23/2021

                      I wouldn't recommend this place to my enemies. The apartments are fine but the staff is awful. The first year I lived here was fine, but then they hired some different people who just didn't seem to care about anything. It's almost impossible to get… See More >
                        Manager

                        1/26/2021

                        Highlands at Alexander Pointe
                        We are proud of the top-notch service we provide to our residents and are sorry to hear that we may have missed the mark in your experience. We would love the opportunity to discuss your feedback about the ways we may improve in greater detail with you offline. When you have a moment, please email us directly at highlands@alapts.com. We look forward to hearing from you soon.
                        Review Author Icon

                        anonymous

                        prospectiveVisited 2020

                        11/18/2020

                        After what felt like a year of apartment searching, I stumbled across this place, which ended up being my first pick. The grounds were absolutely beautiful, as were the staff & the courtesy they had for me! I loved the cleanliness of the entire complex,… See More >
                          Manager

                          11/20/2020

                          Highlands at Alexander Pointe
                          Thank you for your interest in our community! We are glad you were impressed with our beautiful grounds and friendly team during your visit. We strive to provide outstanding service at all times, so please feel free to reach out if we can be of assistance in any way. We hope to welcome you here soon!
                          Review Author Icon

                          anonymous

                          prospectiveVisited 2020

                          3/17/2020

                          I have visited a friend and the community is always peaceful and clean. This is my top choice when I make my final decision on which apartment community I will consider to be my new and permanent place to call home

                            Manager

                            3/21/2020

                            Highlands at Alexander Pointe
                            Thank you for sharing your lovely impression of our community! Our team strives to create a clean, calm atmosphere for our residents, and we're delighted to know you feel so welcome and comfortable here. Please let us know if we can be of any assistance when you are ready to select your next apartment community. We look forward to hearing from you!
                            Review Author Icon

                            Nashell_S

                            Resident 2019 - 2020

                            1/17/2020

                            The rental office has an easy going team. When there is a problem they get it fixed right away. Biggest down side is the annoying gate, the speed bump is in the wrong spot so it's a little difficult to scan in. Also the pool… See More >
                              Manager

                              1/20/2020

                              Highlands at Alexander Pointe
                              Hi Nashell, thank you for the lovely words of encouragement for our leasing team! They're the backbone of our community, so it's great to know that their hard work is helping you enjoy the comfortable service experience you deserve. That said, we'd be more than happy to address any and all of your concerns with our gate, speed bump, and pool rules. Please just email us at highlands@alapts.com so we can discuss this further.
                              Review Author Icon

                              Quan9130

                              Resident 2020

                              1/17/2020

                              I love the apartments and management style . it's very helpful and useful. they always here when you need them & it's a very quiet community where you can enjoy yourself. shoutout to christel :) - Mr Slade… See More >
                                Manager

                                1/20/2020

                                Highlands at Alexander Pointe
                                We work really hard to provide exceptional service and facilities for our residents, so we couldn't be happier to read your five-star review! Thank you so much for taking the time to let us know that we're succeeding at meeting all of your expectations. Please continue to enjoy your cozy home, as we'll definitely continue to enjoy providing everything to you!
                                Review Author Icon

                                anonymous

                                prospectiveVisited 2019

                                11/12/2019

                                Wonderful place to live. Great area. Staff is superb. I visited Highlands at Alexander Community, and the Staff was so professional, understanding, and helpful. I love this property and definitely would recommend this property to anyone looking for a good place to stay in the… See More >
                                  Manager

                                  11/13/2019

                                  Highlands at Alexander Pointe
                                  Thanks so much! It was a pleasure assisting you in your home search at the Highlands at Alexander Pointe. Our team would love to have you as a future resident, so please feel free to reach out if you have any further questions about our homes or the application process. Have a wonderful day!
                                  Review Author Icon

                                  kryshinda

                                  Resident 2019

                                  6/25/2019

                                  I went through the process to secure a home here blindly. My job was relocating me to Charlotte, but extended me for a few weeks which prevented me from touring the property prior to my move-in. Christel was with me every step of the way.… See More >
                                    Manager

                                    6/27/2019

                                    Highlands at Alexander Pointe
                                    Welcome home to the Highlands at Alexander Pointe! We're happy to have you as a new resident with us. Our team here has truly enjoyed being a part of your home search! We're delighted that you have chosen our community as your new home here in Charlotte. Please do not hesitate to contact our office if you have any additional questions about our homes!
                                    Review Author Icon

                                    anonymous

                                    prospectiveVisited 2019

                                    3/12/2019

                                    I visited Highlands at Alexander Community, and the Staff was so professional, understanding, and helpful in meeting my apartment search needs. Ms. Taylor was extremely very helpful, she explained the many floorplans Highlands offered and helped me narrow down the best townhouse for not only… See More >
                                      Manager

                                      3/25/2019

                                      Highlands at Alexander Pointe
                                      Thank you! Welcome home to the Highlands at Alexander Pointe. We're thrilled that you have chosen our community here as your new home! We greatly appreciate you for taking a moment to share your stellar experiences at our community.
                                      Review Author Icon

                                      anonymous

                                      Resident 2014 - 2019

                                      1/2/2019

                                      The new management is superficial and horrible; especially a lady named Tammy. No concept of customer service or professional etiquette. They are not honest and look to strong arm residents. Many options nearby of better communities. We will be looking at moving out of here… See More >
                                        Manager

                                        1/3/2019

                                        Highlands at Alexander Pointe
                                        We're so sorry to hear that! Our entire team is truly dedicated to providing exceptional customer service here, so it is unfortunate to hear about your poor experiences. We'd appreciate a chance to speak with you directly about your experiences so that we can quickly work to resolve any concerns you may have, so please contact our office directly. Thank you!
                                        Review Author Icon

                                        anonymous

                                        Resident 2018

                                        12/29/2018

                                        Management is awful. I've had a work order in for over a month for my ceiling to be repaired. They sent someone to look at it, he took pictures but they never returned to make repairs. It has already leaked once in July 2018 and… See More >
                                          Manager

                                          1/3/2019

                                          Highlands at Alexander Pointe
                                          It's unfortunate to hear your low opinion of our community here, but please know that our team is dedicated to providing excellent customer service when it comes to offering maintenance. We'd be happy to speak with you directly about any outstanding maintenance requests for your home, so please contact our office directly. Our team looks forward to finding solutions to improve your time here, thank you!
                                          Review Author Icon

                                          anonymous

                                          Resident 2018

                                          11/14/2018

                                          Management (even their recent management) is TERRIBLE!!!! You can never get through to the office when you try to call, they have not returned any of our phone calls, or emails. Finally walked in to address the issue and they acted understanding but were SO… See More >
                                            Manager

                                            11/30/2018

                                            Highlands at Alexander Pointe
                                            Hello there, thank you for sharing this feedback with us! Our team here is always looking for ways to further improve our community, so as a valued resident your ideas are greatly appreciated. We'd be more than happy to speak with you directly about solutions to these concerns, so please give our office a call or stop by in person. Thank you!
                                            Review Author Icon

                                            Kathy_T890

                                            Resident 2017 - 2018

                                            5/4/2018

                                            I did not enjoy staying here because the ac has broken 5 times and the staff has done the bare minimum to try and fix it. It has been 3 days and still no maintenance. Lucky that I am moving out tomorrow .

                                              Review Author Icon

                                              Saryou_S

                                              Resident 2018

                                              4/27/2018

                                              I hate this community. I honestly thought these people will be nice and helpful. But no they are not. I have been living here for 2 months and i had submitted maintenance requests in the first week of me moving in about some faulty appliances… See More >
                                                Review Author Icon

                                                Ashley_F941

                                                prospectiveVisited 2017

                                                12/3/2017

                                                I have lived here for alittle over a year now and I love this place!! They have so many different types of layouts which I love and they always keep the landscape looking nice. The staff is the best! When I first moved in we… See More >
                                                  Review Author Icon

                                                  anonymous

                                                  Resident 2017

                                                  11/9/2017

                                                  Awful. It's overpriced for what you're given. I thought it was going to be amazing due to the fact that there was a garage and two stories. No. I moved in to a spider inferstation (which they will not help me get rid of), the… See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Onsite Laundry Care Center
                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $350. Rent: $20. Restrictions: We happily accept up to 2 pets per apartment home. We have a one time non-refundable pet fee of $350 per pet and monthly pet rent of $20 per pet. Please call our leasing office for our complete pet policy.. Pet Limit: 2
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                                                    • Cats Allowed
                                                      Fee: $350. Rent: $20. Restrictions: We happily accept up to 2 pets per apartment home. We have a one time non-refundable pet fee of $350 per pet and monthly pet rent of $20 per pet. Please call our leasing office for our complete pet policy.. Pet Limit: 2
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                                                    Other
                                                    • 24/7 Online Resident Services
                                                    • American Landmark 360 Resident Program
                                                    • Bark Park
                                                    • Clubhouse
                                                    • Controlled Access
                                                    • Fitness Center
                                                    • Pool
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                                                    Leasing

                                                    Are you searching for great apartment home living in Charlotte, NC? Look no further because Highlands at Alexander Pointe is the number one apartment home community in Charlotte, NC. Just minutes from restaurants, shopping and schools, Highlands at Alexander Pointe has a great location that is guaranteed to make your life comfortable and convenient. With 25 different floor plans from 1, 2, and 3 bedrooms to choose from, finding the right apartment home to fit your needs has never been easier. All of our floor plans have 9 Foot ceilings, ceiling fans, and washer/dryer connections, to ensure that your life at Highlands at Alexander Pointe will always be relaxing and cozy. Enjoy all of the amenities of designer living at Highlands at Alexander Pointe. The luxury doesn t end when you leave your apartment home because Highlands at Alexander Pointe features great community amenities suited for your active lifestyle. Enjoy a day in the sun at our shimmering swimming pool while making lunch in our outdoor kitchen. Unwind after work in our 24-hour fitness center or take your four-legged family members for a walk to our bark park. See why Highlands at Alexander Pointe is the best place for you and your family to call home.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday: Closed
                                                    • Tuesday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Magnolia Capital

                                                    B-
                                                    B-
                                                    Communities
                                                    20

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: How easy is it to find guest parking?

                                                    Frequently Asked

                                                    Magnolia Capital
                                                    Dogs Allowed
                                                    Fee: $350
                                                    Rent: $20
                                                    Restrictions: We happily accept up to 2 pets per apartment home. We have a one time non-refundable pet fee of $350 per pet and monthly pet rent of $20 per pet. Please call our leasing office for our complete pet policy.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $350
                                                    Rent: $20
                                                    Restrictions: We happily accept up to 2 pets per apartment home. We have a one time non-refundable pet fee of $350 per pet and monthly pet rent of $20 per pet. Please call our leasing office for our complete pet policy.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    2 Beds, 2.5 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    Highlands at Alexander Pointe

                                                    March 2024

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                                                    Highlands at Alexander Pointe is a 738 - 1,599 sq. ft. apartment in Charlotte in zip code 28262. This community has a 1 - 3 Beds, 1 - 2.5 Baths Nearby cities include Charlotteq, Matthews, Pineville, Mount Holly, and Belmont.

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