Ratings & Prices for Madison Southpark Apartment Homes, Charlotte, NC

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	2.3
Safety	2.3
Office Staff	2
Maintenance	2
Neighborhood	4.3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	4

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	11 days

Ratings & Reviews (103 Reviews)

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Resident • 2019 - 2020

11/18/2020

Lived here for a year and a half and this is a review from my own experiences. If you are looking for worry-free living in a comfortable Charlotte community, I advise you keep looking, especially if you travel for work or are otherwise not constantly available… See More

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Madison Southpark Apartment Homes Manager

12/18/2020

While we are pleased to hear that our convenient location and professional team met your expectations, we are disappointed to see that you are unimpressed otherwise. We will be sure to discuss your feedback with our team as we strive to ensure an exceptional experience for our residents. If there is anything else that you feel needs to be brought to our attention, please do not hesitate to reach out to us in the office. Thank you for your rating, and we wish you well.

Resident • 2019 - 2020

07/23/2020

I wish I could give the staff question a negative star, or no star at all. The management company is extremely unprofessional. I moved in last June (2019) and had my dog registered as an ESA. Since March (2020) I have received three different phone calls… See More

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Madison Southpark Apartment Homes Manager

07/29/2020

Thank you for your feedback. We?re sorry you feel dissatisfied regarding communication with our team members about your dog and billing questions. We aim to provide exceptional customer service and to be transparent about our pricing and policies. We?d be happy to personally address your concerns and answer your questions. Please email the office your daytime contact information, and we will connect you with a regional manager. Thank you in advance for your time and attention!

Verified Resident 746533 • vrp • 2020

02/22/2020

Its been a pretty good experience so far. My boyfriend and I are happy with our apartment and how lovely the neighborhood is so far. We havent used all of the amenities yet but we will soon. We cant wait for it to start becoming warmer… See More

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Madison Southpark Apartment Homes Manager

02/25/2020

Hello there, we are delighted you and your boyfriend decided to make a home with us and are pleased to hear how much you're enjoying our community and our many amenities. It is our pleasure to provide you with an outstanding living experience. If there's anything you ever need, please let us know.

ensonman • Resident • 2019

01/22/2020

I wish I could give this place less than a 1 star. I've done contract work all over the country for almost 20 years and lived in at least 15 apartments. Since I'm never able to be in the city/state when I select the apartment, I… See More

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Madison Southpark Apartment Homes Manager

01/27/2020

Thank you for your candid feedback as our former resident. We're sorry you felt disappointed in your living experience due to maintenance services, pest control, and other concerns. We take pride in providing a clean and comfortable living environment for our residents, and we encourage our residents to notify us if something needs our attention. I'd be glad to speak with you directly to address your concerns, so please email me at [email protected] Please refer to this review and the apartment name in the subject line or body of the email so that we can expedite our response. Thank you in advance for your time!

Verified Resident 735373 • vrp • 2018 - 2020

01/12/2020

New management (again) tries at first. But maintenance does not improve. Typical apartment life where you always hear your neighbors stomp and fight. Lawns and parking lots are not kept up. The pool was not maintained at all last year.

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Madison Southpark Apartment Homes Manager

01/18/2020

We appreciate your feedback. We're sorry you feel dissatisfied with our community regarding maintenance and noise disturbances. We strive to provide amenities and services to ensure a clean and comfortable living environment, and we encourage our residents to notify us if something needs our attention. As well, we have noise policies in place that all residents and their guests are expected to follow to maintain a peaceful and family-friendly community. We'd like to listen to your concerns in greater detail, so please call or stop by the office at your earliest convenience. Thanks in advance for your time!

Verified Resident 731065 • vrp • 2010 - 2019

12/25/2019

Ive lived here for over nine years and found this community to be extremely liveable. Ive lived through many management companies and really like the present one. They are very accommodating and know their business.

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Madison Southpark Apartment Homes Manager

12/28/2019

Thanks so much being our resident for over nine years and for giving us 5 stars! We're glad to know that you're happy with our team, and we appreciate your positive comments. Please feel free to reach out to us if you need anything!

Resident • 2018 - 2019

12/10/2019

Hate the parking here.Its never know where to park after 8 PM you have to come home early to get a good parking space. I never stayed in a place where we didn't have designated spaces.We should at least be a sign one per apartment unit!… See More

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Madison Southpark Apartment Homes Manager

12/13/2019

Hello there, we're glad to know that, overall, you're enjoying your experience with us! We appreciate your observations about parking and are sorry that it has posed an inconvenience. We apologize and assure you that we want to find a solution which makes life more comfortable and seamless for you in our community. When you have a moment, please stop by the office or give us a call so we can discuss this further. We look forward to connecting with you soon.

Verified Resident 725817 • vrp • 2019

12/10/2019

Overall we have been pretty satisfied. A lot of our appliances were broken or not even plugged in at all when we moved in. At one point they fixed something and somehow made it worse and thankfully someone else who was more knowledgeable fixed it. Again.… See More

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Madison Southpark Apartment Homes Manager

12/13/2019

Thank you for letting us know how much you've enjoyed the spaciousness of your home. We're sorry to hear about the issues with your appliances upon move-in, however. If you have any concerns that remain unresolved, please see us in the office so we can get that rectified immediately. We appreciate your review!

Verified Resident 717638 • vrp • 2019

11/14/2019

Other than one incident with our car getting broken into a few weeks ago, everything has been fantastic. The staff has been so courteous and helpful. Everything was done in a timely manner, no delays. Maintenance has been excellent as well See More

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Madison Southpark Apartment Homes Manager

11/19/2019

Thank you for providing a review. We're glad to hear that overall our community has met your expectations and that you've found our teams to be hospitable and accommodating. Our team works hard on a daily basis to ensure the community fosters peace of mind and a sense of well-being, so we find the comment about your car somewhat alarming. We would like to gather some more details, so please come by the office or give us a call at your nearest opportunity. We appreciate your time.

Resident • 2018 - 2019

02/28/2019

My minor maintenance requests take a week to be addressed despite posing safety concerns, office staff haven't returned my calls, they are often not in the office despite signs on the door stating they are open. No one cleans up after their dogs, the dog park… See More

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Madison Southpark Apartment Homes Manager

03/08/2019

Thank you for your candor. As you mentioned, our community is under new management, and we're eager to raise the bar on quality and service. Your feedback is welcome and encouraged as we work toward elevating the living experience for all our residents. Since you've had trouble reaching our team about your maintenance issue, I'd like to assist in facilitating a resolution. Will you please email us at [email protected] with your contact information, so a member of our Regional Team is able to reach out to you directly. Thank you!

Frank_T723 • Resident • 2012 - 2017

02/06/2019

Please note that I did not experience any of the problems listed below when the Madison was still the Fairington. I would rate the Fairington at close to 4 stars. However, for the Madison, I sincerely believe even one star is too many. They do not… See More

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Madison Southpark Apartment Homes Manager

02/12/2019

Frank, thank you for your candid observations as a long-term resident. Our community is no longer under the management company you mentioned, so we hope to see your satisfaction restored as we elevate service to our standards. Your feedback as a resident is always welcome and appreciated. If these problems persist, please do not hesitate to reach out to our onsite team directly. We hope to earn a more positive review from you in the future.

Verified Resident 594325 • vrp • 2018 - 2019

01/18/2019

Move in was good. Since move in - horrible. No customer service at all. You cannot reach the office staff nor do they address any concerns. They do not respond to emails or voicemails. When maintenance does come, you receive no notice as to what time… See More

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Madison Southpark Apartment Homes Manager

01/26/2019

We are disheartened to read your disappointing feedback. While we're glad your move-in was seamless, we expect our team members to provide the same great service your received during the leasing process. We apologize for any inconvenience and invite you to please meet with our Community Director onsite to address any unresolved issues. We look forward to hearing from you. Thanks!

Verified Resident 591333 • vrp • 2016 - 2019

01/09/2019

I absolutely love Madison at Southpark. I have lived here for many years and love the community. Or is a great location and the new company along with its employees are top-notch! Everyone has been Very responsive and attentive to all of my needs. The office… See More

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Madison Southpark Apartment Homes Manager

01/14/2019

Nothing makes us prouder than knowing you've felt so genuinely cared for! Thanks for taking the time to share about the "top-notch" service you've enjoyed. :)

Verified Resident 588133 • vrp • 2018

12/29/2018

I appreciated that the previous staff knew my name. And they were super-friendly. The current staff has had a lot of changes, so it's not the same vibe. The apartments are spacious and the upgrades are good. I like all the natural area around the property.… See More

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Madison Southpark Apartment Homes Manager

01/03/2019

Thanks for the thoughtful review! We understand that a community feels more close-knit when the team knows everyone by name, and we look forward to building that rapport with you, too. If we can ever be of service, please don't hesitate to call or stop by the office.

Verified Resident 587318 • vrp • 2018

12/26/2018

The apartments are old on the outside but newly renovated on the inside. They are not worth the price they go for and the area is not kept up well. I have been here only a year but my rent is going up almost $100 a… See More

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Madison Southpark Apartment Homes Manager

01/04/2019

We do our best to provide our residents with beautiful homes without undue increases in rent. We'd like the opportunity to listen to your feedback in greater detail, so we can improve your experience in our community. Please call or stop by the office when you have time to talk. We look forward to connecting with you.

Verified Resident 587308 • vrp • 2018

12/26/2018

So far I move it! I've been here for a few months and everything has been going great. It's a quiet community, close to everything I need to be close to (Mall, uptown, south end, etc). I had a problem with my mailbox and maintenance had… See More

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Madison Southpark Apartment Homes Manager

01/02/2019

Thanks for sharing your fantastic experience with our maintenance team! We'll pass along your compliments.

Verified Resident 580827 • vrp • 2018

12/08/2018

there are park benches around the campus & the one right in front of my building is damaged & missing parts I would like for it to be fixed I'm not sure if it broke or someone vandalized it, also I've noticed many of the building… See More

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Madison Southpark Apartment Homes Manager

12/11/2018

Hello, your feedback is greatly appreciated. Thanks for making us aware of the damaged park bench and breezeway lights. We'll have maintenance look into both of these issues ASAP. Thanks again for letting us know.

Verified Resident 567404 • vrp • 2018

11/06/2018

Love the community overall. Very nice and clean apartment homes. However, when management changed maintenance changed as well. The maintenance guys that we had prior where very fast about coming to take care of issues. Now the front office wants us to go online to send… See More

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Madison Southpark Apartment Homes Manager

11/08/2018

Thanks for sharing your review! We are glad that you "love" our community, but we're saddened to hear of any delays with our maintenance team's response. If you continue to experience this issue, please contact me at [email protected] Refer to this review and the apartment name in the subject line or body of the email to help speed up my response. Thank you for your time!

Verified Resident 567036 • vrp • 2015 - 2018

11/05/2018

Lived here for 3 years, 3 different owners so it's been annoying. My rent goes up every year, technology charges are now included even though I would never buy cable on my own. Would like security cameras installed bc my, and others, cars have been broken… See More

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Madison Southpark Apartment Homes Manager

11/09/2018

We truly appreciate your feedback which alerts us to areas to improve. We strive to provide exceptional living at the best price and would like to resolve your concerns as soon as possible. Please stop by the leasing office so we can discuss these in more detail. We look forward to hearing from you soon. Thanks!

Verified Resident 561891 • vrp • 2016 - 2018

10/24/2018

I was happy with this apartment at first but over a couple of years and a few different management companies it has gone downhill. One company imposed renovations to the insides of the apartments while we were still living in them which was a huge inconvenience… See More

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Madison Southpark Apartment Homes Manager

10/29/2018

Thanks for your review. With recent changes and updates, our goal is to improve our residents' experience. I apologize for any inconvenience or distress that you've experienced, and I would appreciate the opportunity to speak with you directly. Will you please email me at [email protected] so I can learn more? Referring to this review and the apartment name in the subject line or body of the email will help expedite my response. I look forward to hearing from you.

Verified Resident 544401 • vrp • 1999 - 2018

10/17/2018

I have lived here 20 years , the gutters on my bldg need to be cleaned out because when it rains the water floods my balcony , and the gutters on the front on my bldg are falling off , to bad I only have 200… See More

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Verified Resident 554754 • vrp • 2012 - 2018

10/12/2018

A great place to live. It's so convenient to the grocery store and any king of shopping you prefer. The office and maintenance staff are great and really know how to provide excellent customer service. See More

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Madison Southpark Apartment Homes Manager

10/16/2018

Our team is jumping for joy knowing that their "excellent" service is so appreciated! Thanks a million!

Verified Resident 530146 • vrp • 2007 - 2018

09/30/2018

Still to early to tell with new management. Staff is of high, helpful quality. Time required to respond to service request is frustrating. I would be able better to answer this question after a longer period of time.

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Verified Resident 547453 • vrp • 2017 - 2018

09/25/2018

Has been great so far. Love the location...................................................

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Madison Southpark Apartment Homes Manager

09/28/2018

We really appreciate your fantastic review! We love providing a top-quality and ideally-located home for our residents, and our team loves hearing how pleased you are to live in our community. Thanks a bunch for sharing the great news with us!

Verified Resident 541886 • vrp • 2015 - 2018

09/11/2018

I have lived in my current apartment for 3 years. Before this, I lived in another apartment in this same complex for 7 years. No apartment complex is perfect but Madison South Park is very good. How much do I like it ? I just signed… See More

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Updated Review

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Manager

Features & Amenities

Laundry

Washer/Dryer

General

24-Hour Emergency Maintenance
Balconies or Patios with Storage
Clubhouse
Community Rewards and Resident Review Program
Convenient to SouthPark Mall
Dog Park with Agility Equipment
Fitness Center
Fully Furnished Apartments
Granite Countertops
Hard Wood Flooring
Highly Ranked School District
National Relocation Program
Nest Thermostats
Online Resident Services
Pool
Pre-qualified Renter's Insurance Available
Premium Cabinetry with Brushed Nickel Pulls
Premium Plumbing and Lighting Fixtures
Security Deposit Alternative Available
Summer Kitchen with Grills
Tennis Court
Two-Inch Blinds Throughout
USB Outlets
Valet Trash Service
Walk In Closets
Wi-Fi Enabled Diming Lighting
Wi-Fi at Pool, Clubhouse and Fitness Center
Woodburning Fireplace

Pets

Dogs Allowed
Cats Allowed

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,009 - $3,403
SQ. FT.
860
Available
Avail.
3 Units
Model
A1

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$1,326 - $3,049
SQ. FT.
1,170
Available
Avail.
3 Units
Model
B1

View Floor Plan

Price
Price
$2,049 - $4,732
SQ. FT.
1,170
Available
Avail.
3 Units
Model
B1 - Fully Furnished

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
$1,638 - $5,576
SQ. FT.
1,400
Available
Avail.
3 Units
Model
C1

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Welcome to your new luxury apartment at Madison Southpark Apartments. Our premier community is located in Charlotte, North Carolina and offers an optimum living environment designed with your comfort and conveniences in mind. Choose from a one, two or three-bedroom furnished and non-furnished apartments each offering a spacious floor plan, newly renovated interiors and a long list of amenities available to meet your every need. Residents enjoy the newly renovated interiors and top of the line services available to provide them with the highest standards of service possible. From designer kitchens completely laid out with new appliances to the spacious walk-in closets; this pet-friendly community is ready to treat you to a life of luxury. Whether you are an active person that wants to experience all that life has to offer or you just want to kick back and enjoy your own personal space, Madison Southpark is the right choice. Contact us today to take a personal tour or apply online!

Office Hours

Sunday: 01:00 PM - 05:00 PM
Monday - Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Madison Southpark Apartment Homes?
The community is rated 3.3/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Madison Southpark Apartment Homes?
The community is rated 2.3/5 stars, signifying moderate satisfaction on average.

How safe is Madison Southpark Apartment Homes?
The community is rated 2.3/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 2/5 stars, which is considered being slightly effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 11 days to their community reviews in the past year.

Who manages Madison Southpark Apartment Homes?
Highmark Residential

What is the pet policy at Madison Southpark Apartment Homes?
Dogs Allowed
Cats Allowed

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths