Number of reviews in the past 365 days | 4 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 11 days |
Contact Property
Madison Southpark Apartment Homes
4605 Colony Road
Charlotte, NC 28226
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 4 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 11 days |
While we are pleased to hear that our convenient location and professional team met your expectations, we are disappointed to see that you are unimpressed otherwise. We will be sure to discuss your feedback with our team as we strive to ensure an exceptional experience for our residents. If there is anything else that you feel needs to be brought to our attention, please do not hesitate to reach out to us in the office. Thank you for your rating, and we wish you well.
Thank you for your feedback. We?re sorry you feel dissatisfied regarding communication with our team members about your dog and billing questions. We aim to provide exceptional customer service and to be transparent about our pricing and policies. We?d be happy to personally address your concerns and answer your questions. Please email the office your daytime contact information, and we will connect you with a regional manager. Thank you in advance for your time and attention!
Hello there, we are delighted you and your boyfriend decided to make a home with us and are pleased to hear how much you're enjoying our community and our many amenities. It is our pleasure to provide you with an outstanding living experience. If there's anything you ever need, please let us know.
Thank you for your candid feedback as our former resident. We're sorry you felt disappointed in your living experience due to maintenance services, pest control, and other concerns. We take pride in providing a clean and comfortable living environment for our residents, and we encourage our residents to notify us if something needs our attention. I'd be glad to speak with you directly to address your concerns, so please email me at [email protected] Please refer to this review and the apartment name in the subject line or body of the email so that we can expedite our response. Thank you in advance for your time!
We appreciate your feedback. We're sorry you feel dissatisfied with our community regarding maintenance and noise disturbances. We strive to provide amenities and services to ensure a clean and comfortable living environment, and we encourage our residents to notify us if something needs our attention. As well, we have noise policies in place that all residents and their guests are expected to follow to maintain a peaceful and family-friendly community. We'd like to listen to your concerns in greater detail, so please call or stop by the office at your earliest convenience. Thanks in advance for your time!
Thanks so much being our resident for over nine years and for giving us 5 stars! We're glad to know that you're happy with our team, and we appreciate your positive comments. Please feel free to reach out to us if you need anything!
Hello there, we're glad to know that, overall, you're enjoying your experience with us! We appreciate your observations about parking and are sorry that it has posed an inconvenience. We apologize and assure you that we want to find a solution which makes life more comfortable and seamless for you in our community. When you have a moment, please stop by the office or give us a call so we can discuss this further. We look forward to connecting with you soon.
Thank you for letting us know how much you've enjoyed the spaciousness of your home. We're sorry to hear about the issues with your appliances upon move-in, however. If you have any concerns that remain unresolved, please see us in the office so we can get that rectified immediately. We appreciate your review!
Thank you for providing a review. We're glad to hear that overall our community has met your expectations and that you've found our teams to be hospitable and accommodating. Our team works hard on a daily basis to ensure the community fosters peace of mind and a sense of well-being, so we find the comment about your car somewhat alarming. We would like to gather some more details, so please come by the office or give us a call at your nearest opportunity. We appreciate your time.
Thank you for your candor. As you mentioned, our community is under new management, and we're eager to raise the bar on quality and service. Your feedback is welcome and encouraged as we work toward elevating the living experience for all our residents. Since you've had trouble reaching our team about your maintenance issue, I'd like to assist in facilitating a resolution. Will you please email us at [email protected] with your contact information, so a member of our Regional Team is able to reach out to you directly. Thank you!
Frank, thank you for your candid observations as a long-term resident. Our community is no longer under the management company you mentioned, so we hope to see your satisfaction restored as we elevate service to our standards. Your feedback as a resident is always welcome and appreciated. If these problems persist, please do not hesitate to reach out to our onsite team directly. We hope to earn a more positive review from you in the future.
We are disheartened to read your disappointing feedback. While we're glad your move-in was seamless, we expect our team members to provide the same great service your received during the leasing process. We apologize for any inconvenience and invite you to please meet with our Community Director onsite to address any unresolved issues. We look forward to hearing from you. Thanks!
Nothing makes us prouder than knowing you've felt so genuinely cared for! Thanks for taking the time to share about the "top-notch" service you've enjoyed. :)
Thanks for the thoughtful review! We understand that a community feels more close-knit when the team knows everyone by name, and we look forward to building that rapport with you, too. If we can ever be of service, please don't hesitate to call or stop by the office.
We do our best to provide our residents with beautiful homes without undue increases in rent. We'd like the opportunity to listen to your feedback in greater detail, so we can improve your experience in our community. Please call or stop by the office when you have time to talk. We look forward to connecting with you.
Thanks for sharing your fantastic experience with our maintenance team! We'll pass along your compliments.
Hello, your feedback is greatly appreciated. Thanks for making us aware of the damaged park bench and breezeway lights. We'll have maintenance look into both of these issues ASAP. Thanks again for letting us know.
Thanks for sharing your review! We are glad that you "love" our community, but we're saddened to hear of any delays with our maintenance team's response. If you continue to experience this issue, please contact me at [email protected] Refer to this review and the apartment name in the subject line or body of the email to help speed up my response. Thank you for your time!
We truly appreciate your feedback which alerts us to areas to improve. We strive to provide exceptional living at the best price and would like to resolve your concerns as soon as possible. Please stop by the leasing office so we can discuss these in more detail. We look forward to hearing from you soon. Thanks!
Thanks for your review. With recent changes and updates, our goal is to improve our residents' experience. I apologize for any inconvenience or distress that you've experienced, and I would appreciate the opportunity to speak with you directly. Will you please email me at [email protected] so I can learn more? Referring to this review and the apartment name in the subject line or body of the email will help expedite my response. I look forward to hearing from you.
Our team is jumping for joy knowing that their "excellent" service is so appreciated! Thanks a million!
We really appreciate your fantastic review! We love providing a top-quality and ideally-located home for our residents, and our team loves hearing how pleased you are to live in our community. Thanks a bunch for sharing the great news with us!
$1,009 - $3,403
860
3 Units
A1
$1,326 - $3,049
1,170
3 Units
B1
$2,049 - $4,732
1,170
3 Units
B1 - Fully Furnished
$1,638 - $5,576
1,400
3 Units
C1
Welcome to your new luxury apartment at Madison Southpark Apartments. Our premier community is located in Charlotte, North Carolina and offers an optimum living environment designed with your comfort and conveniences in mind. Choose from a one, two or three-bedroom furnished and non-furnished apartments each offering a spacious floor plan, newly renovated interiors and a long list of amenities available to meet your every need. Residents enjoy the newly renovated interiors and top of the line services available to provide them with the highest standards of service possible. From designer kitchens completely laid out with new appliances to the spacious walk-in closets; this pet-friendly community is ready to treat you to a life of luxury. Whether you are an active person that wants to experience all that life has to offer or you just want to kick back and enjoy your own personal space, Madison Southpark is the right choice. Contact us today to take a personal tour or apply online!
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Contact Property
Madison Southpark Apartment Homes
4605 Colony Road
Charlotte, NC 28226