Review History for Verified Resident 735373

Madison Southpark Apartment Homes


Updated Review

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Resident 735373

Verified Resident ā€¢ 2018 - 2020

1/12/2020

New management (again) tries at first. But maintenance does not improve. Typical apartment life where you always hear your neighbors stomp and fight. Lawns and parking lots are not kept up. The pool was not maintained at all last year.
    Manager

    1/18/2020

    Madison Southpark Apartment Homes
    We appreciate your feedback. We're sorry you feel dissatisfied with our community regarding maintenance and noise disturbances. We strive to provide amenities and services to ensure a clean and comfortable living environment, and we encourage our residents to notify us if something needs our attention. As well, we have noise policies in place that all residents and their guests are expected to follow to maintain a peaceful and family-friendly community. We'd like to listen to your concerns in greater detail, so please call or stop by the office at your earliest convenience. Thanks in advance for your time!
    1 Previous Review

    Previous Review

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    Resident 561861

    Verified Resident ā€¢ 2018

    10/24/2018

    More than once I have gone to the main office to find it unattended. Packages were in an unlocked office. I have left messages that were never returned. Maintenance is okay, but they do not contact you to let you know when they will be coming.
      Manager

      11/1/2018

      Madison Southpark Apartment Homes
      Thanks for reviewing. Since resident satisfaction is our top priority, feedback is essential to our success. We respect and value everyone in our community, and I'm sorry if service from our staff hasn't been what you expected. Please understand that due to the number of work orders our service team handles daily, it is challenging to contact each resident to inform them of when we will be arriving. Should you prefer to be home, we are happy to schedule an appointment with you, just let us know. We will be looking into your concerns about the packages and will ensure this is being handled correctly. Thank you for your feedback, we appreciate you!

      Review 24 out of 120

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      Madison Southpark Apartment Homes

      March 2024

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