Review History for Niki kirk

Mezzo1


Review Author Icon

Niki kirk

Resident 2017

10/11/2017

I'm not pleased with this place anymore. I moved in at the end of May and while the location is great that's about it. I don't really see many people here when I go to the pool, gym, or fire pit. Most people stay in their apartments, and I'm starting to realize why... this place is gross and not in a working order most of the time. Every week one of the 2 elevators here broken and it switches between the north elevator and the South every other week but on the lucky occasion both will break and I am forced to walk up 5 floors... that's not so bad till you realize the stairwell is never cleaned. The stairwell is littered with bugs and dog poo and dust and dirt. The hall's are dirty too I never really see anyone cleaning the South side of the building where I live. I've seen the same pile of dried mud in front of my apartment and in front of the elevator for over a week. Now dirt is to be expected in high traffic areas but I'm one of 3 apartments at the end of the hall. And to make matters worse there are only 3 staff members here and none live on the property. (I wonder why...) also I never get good customer service from the office and the only positive person on staff is the maitinece guy who I see from time to time. The grounds ont The side and back of the mezzo1 is muddy and has huge ruts from a tractor the drove on the property if your not careful you can trip and full in these huge ruts. Also i was never told there is a sex offender live here and i know there are a few familys with small kids here (i wonder if they know) Oh one more thing my neighbor told me he has put in 4 request because his refrigerator isn't working and hasn't heard from them still... Most of the people in the building I have talked to tell me they can't wait to leave but they are forced to stay because if you want to break your lease you have to pay 3 months worth of rent (instead of 1month like most places) I wish this place was as nice as when I first moved but I made the mistake of not resurching this place before I moved... If you want to see for yourself here's a link to pictures I took of mezzo1
    Manager

    10/26/2017

    Mezzo1
    Hi Niki, Thank you for you feedback. We are saddened to hear you feel this way about the community, however, we can confidently say that we have heard the feedback our residents have shared and we are working on efforts for improvement. We recently purchased an industrial carpet cleaner so that we can clean the carpet throughout the building. In just one week, we have been receiving praise from some of your fellow neighbors at the results they are seeing. As you mentioned, we are only a staff of three and while we would love the short commute to work every day, it simply isn't an option for us as we are all homeowners. This is why we offer an online portal that allows residents to place service requests 24 hours a day so that we can address any and all concerns while we are on site. All service requests are addressed within 24 hours and therefore we would never allow for a resident to place one service request, let alone four, with no response from us. You also mentioned having to pay three months rent in the event that you need to terminate your lease, please note, two of these months are part of the required 60 day notice and you are still occupying the apartment home. You'll find that most communities have the same policies in place. Lastly, you mentioned there is a sex offender living onsite. After looking into this further, we can assure you that a sex offender was never living at our community. Hopefully this has helped to add a little clarity to a few of your concerns. Please feel free to reach out to us in the future if there is ever anything that we can do for you. Sincerely, Management

    Review 12 out of 19

    Share This Review

    Check Availability

    Mezzo1

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review