| Number of reviews in the past 365 days | 21 |
| Percentage of reviews responded to | 100% |
| Average time to respond to reviews | 42.19 days |
Novel Atherton
2100 South Boulevard, Charlotte, NC 28203
2100 South Boulevard, Charlotte, NC 28203
Floor Plans
- $1,367
- $2,384
CONTACT PROPERTY
Novel Atherton
2100 South Boulevard
Charlotte, NC 28203
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (23 Reviews)
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Verified Resident • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/26/2021
Great staff, neighbourhood, and amenities. Especially during COVID, where a lot of people went remote, I'm so glad that I ended up at an apartment that was so spacious and was in a prime location. I have had a great experience thus far. See More
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Novel Atherton Manager
03/02/2021
Thank you again for taking the time to let us know how we did. Please let us know how we can further assist with making your experience a positive one. We hope you have a great day! Best, Team Novel Atherton
Verified Resident • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/16/2021
Novel Atherton has great amenities and a nice look. The location is perfect and accessible to the rail trail and south end. The staff are friendly and very helpful - they are quick to respond and do a good job at making it feel like a… See More
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Novel Atherton Manager
01/20/2021
Your wonderful feedback and rating mean a lot to us. We are working with our ApartmentLife team to see how we can adjust the events. In the meantime, we have been able to start back up our weekly events and those do not have any limitations. We hope to see you soon! Best, Team Novel Atherton
Verified Resident • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/25/2020
I thought there were a lot of hiccups when I first moved in due to Covid, and being a brand new building. I will admit that the staff seemed to work really hard to fix all the issues residents have had, and have been doing a… See More
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Novel Atherton Manager
12/28/2020
Verified Resident 857011, we are so happy to read such a great review about Novel Atherton! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Verified Resident • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/22/2020
Great community! Staff is very helpful and attentive, and amenities are top of the line. Location is also great. The resident events are also nice, and they occur often. Best place to live in South End by far! See More
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Novel Atherton Manager
12/28/2020
Hi Verified Resident 856331, thank you for taking the time to leave a review for us at Novel Atherton. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!
Verified Resident • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/16/2020
I love Novel my only concerns are the dog park and safety from the doors. I know I have voiced my opinion on the dog park before but I think because of how many dogs use it daily it is starting to get dirty meaning there… See More
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Novel Atherton Manager
12/23/2020
Hi! Thank you for your review and your feedback. Our team works hard to make sure that everything is well maintained and we are sorry if this did not meet your expectation. We have worked with our low volt team to address the doors so hopefully this will not continue to be a problem. Any time you see anything, please do not hesitate reaching out or putting in a work order. Residents are the eyes and ears of our community and sometimes you will always catch things we miss. I have put in a work order to deep clean the dog park. Please let us know if you have any other concerns by email [email protected] Best, Team Novel Atherton
Verified Resident • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/15/2020
Been all around a very enjoyable experience. Great staff, great amenities, even better location. Would like for the tv in gym to work, the water fountain filter to be changed, snd the weights to be moved back to mirror. See More
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Novel Atherton Manager
12/22/2020
Hi! Thank you so much for your fantastic review! We are working on the TVs and I have put in a work order for the filter. We moved the weights because of the sound they make when dropped. There are neighbors near by that the sound was impacting. We are working on ordering sound proofing rubber mats. Once those come in, we will move the weights back! Best, Team Novel Atherton.
Verified Resident • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/04/2020
Living at Novel has been a wonderful first year in Charlotte in spite of the COVID restrictions that remain outside of everyone's control. Novel has done a wonderful job adapting their resident engagements along the way and I love how dog-friendly everyone is. My only complaint… See More
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Novel Atherton Manager
12/22/2020
Hi! Thank you so much for your review. We are so happy that we have been able to adjust the hours of the gym to be open longer into the evening. We hope you are now enjoying this space! Best, Team Novel Atherton
Verified Resident 838554 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/02/2020
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Novel Atherton Manager
11/09/2020
Thank you for the high star rating! Pleas do not hesitate reaching out if you ever need anything! Best, Team Novel Atherton
Juhi_P220 • Resident • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/08/2020
I have lived here for 7 months now and to say it's a great place to live is an understatement. Great (and clean) amenities including the sky lounge and fitness room, staff (Nicole, Jen and team) are always friendly and there to help you whenever you… See More
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Novel Atherton Manager
11/02/2020
Hi! Thank you so much for your positive comments about Novel Atherton! You appreciate you as a resident! Best, Team Novel Atherton
graceesnyder • Resident • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/08/2020
I have lived at Novel Atherton for 6 months and absolutely love it. The location and staff are what make this complex special. Being able to walk to get dinner, drinks, and groceries and also knowing that you're coming home to a place that is safe… See More
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Novel Atherton Manager
11/02/2020
Hi Grace! We really appreciate your feedback! It is reviews like yours that really keep us motivated. Have a wonderful day! Best, Team Novel Atherton
Resident • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/08/2020
The leasing office makes renting so easy here at Novel. You are always greeted with a smile and the team gets back to you with any questions in a timely manner. I have loved living here because I am so close to restaurants and shops. I… See More
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Novel Atherton Manager
11/02/2020
We really appreciate your positive review of Novel Atherton! We look forward to seeing you soon! Take care! -Team Novel Atherton
Lizzie_S303 • Resident • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/07/2020
I moved here in August and have loved living here. The amenities are great, it is constantly quiet, and everyone I have met has been so nice and helpful. The location is amazing, could not get any better. See More
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Novel Atherton Manager
11/02/2020
Thank you for sharing your positive experience! We love that you love our community and we appreciate you as a resident of Novel Atherton!
mneedham28203 • Resident • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/07/2020
The staff are so friendly here. Also, it is so nice having the ability to write a service request and maintenance responds in such a timely manner. The appliances in the Kitchen are super nice, and the water pressure/temperature is great. The closets here are MASSIVE… See More
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Novel Atherton Manager
11/02/2020
Thank you for your kind words and this wonderful review! We love your honest feedback about your home. Please let us know if there is anything we can do to further improve your experience! Best, Team Novel Atherton
Verified Resident 827698 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/04/2020
Corona kinda killed the experience. Rent incorporates all the amenities (why its expensive) yet we couldnt use them 1/2 our time here. Gym is the most frustrating. Making a reservation? Thank god the hours are longer because I work the 9-5 gym hours. I realize this… See More
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Novel Atherton Manager
11/02/2020
Hi! Thank you for the five star review and your honest feedback. Covid-19 did throw some hurdles in our path with amenities but we have been able to adjust now with the hours. The gym is back to to 24 hours! Please let us know how we further improve your living experience at Novel Atherton. Best, Team Novel Atherton
Verified Resident 818733 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/15/2020
Novel Athertons leasing staff were absolutely excellent throughout the process of my apartment search, multiple tours, apartment selection, and move in. I moved from out of the state and they made the process of moving across state borders much easier by allowing me to use their… See More
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Novel Atherton Manager
11/02/2020
Thank you again for taking the time to let us know how we did. We hope you have a great day! - Team Novel Atherton
Verified Resident 809975 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/01/2020
So great so far! It is located right by the light rail with so many shops and restaurants nearby. The amenities are cleaned regularly and the move-in process was very efficient and easy. I couldn't have asked for more. Been a great experience thus far. See More
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Novel Atherton Manager
11/02/2020
Hi, thank you so much for your positive comments about Novel Atherton! We love that you love us and we appreciate you as a resident! Best, Team Novel Atherton
Verified Resident 806515 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/22/2020
This is by far the nicest place Ive lived. Its not just the amenities which are superb but the community here is unlike anything else. The leasing staff is so professional and sociable, no matter what is needed they help you like theyd help their friend.… See More
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Novel Atherton Manager
11/02/2020
Hi! Thank you for sharing your positive experience! We appreciate your feedback. Best, Team Novel Atherton
Verified Resident 798698 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/01/2020
Great community and location. The apartment is beautiful. The leasing team is professional and knowledgable. Move-in was extremely smooth and I am looking forward to living in this community for the next 12 months. See More
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Novel Atherton Manager
11/02/2020
Hi, we're happy you found our staff to be so supportive during your experience here at Novel Atherton. We are proud that you have chosen to call us home! Please come the office to say "hi" soon! Best, Novel Atherton
Verified Resident 792937 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/18/2020
Overall the process from taking a look, signing a lease, and moving in has been stellar. The front staff make the difference and things are fixed expeditiously. Great location and great pool. Can't wait to use the gym once open. See More
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Novel Atherton Manager
11/02/2020
Hi! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Novel Atherton. There was a glitch in our review system so we apologize for the delay in response. We are happy we have been able to get the gym and other amenities open! We hope you have a great day! Best, Novel Atherton
Verified Resident 771278 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/19/2020
So far Id say my experience has been on an up and trajectory. We really enjoy living here and are happy we chose Novel. Of course there are some areas I think need improvement (like the trash company), but overall I think its pretty wonderful! See More
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Novel Atherton Manager
11/02/2020
Hi, your wonderful feedback and rating mean a lot to us. There was a glitch in our review system so we apologize for the delay in response. Hopefully the trash company problem has been resolved. If not, feel free to email at [email protected] We would love to further discuss! Best, Novel Atherton
Verified Resident 773649 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/30/2020
This apartment has absolute prime location. It is walking distance to several amazing restaurants and bars. The rail trail is right behind the building with easy access. The amenities here are simply unbeatable. Several lounges with 5 star decor. One lounge is basically a rooftop deck… See More
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Novel Atherton Manager
11/02/2020
Hi, we are very happy to have provided you with such a positive experience! We love that you love the amenities and our coffee machine. We are proud of what we have been able to provide to our residents. Have a wonderful day! Team Novel Atherton
Resident • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/25/2020
Windows and walls are paper thin. SO THIN I'm on the sixth floor and can literally hear someone sneeze on the sidewalk with the windows shut. It's a shame because the staff is INCREDIBLE and the location is u real but you can here everything. See More
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Novel Atherton Manager
11/02/2020
Anonymous, we're happy you found our staff to be so supportive during your experience here at Novel Atherton. We are sorry to hear about the noise you are experience. Please contact us here as we would love to help! Best, Team Novel Atherton
Garrett_R882 • Resident • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/16/2020
Great apartment with soon too be great amenities. Location is ideal and perfect! Apartment staff is friendly and helpful and made the moving process easy. Walkable distance to great restaurants and bars and 5 minutes or less drive from all other. See More
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Novel Atherton Manager
11/02/2020
Hi Garrett! Thank you again for taking the time to let us know how we did. We hope you have a great day! Best, Team Novel Atherton
•
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
Manager
Floor Plans & Pricing
Studio, 1 Bathroom
- PricePrice
$1,367
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
Studio
2 Bedrooms, 2 Bathrooms
- PricePrice
$2,384
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
2 Bedrooms
Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.
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Frequently Asked
What are noise levels like at Novel Atherton?
The community is rated 4/5 stars, which is considered having quiet noise levels on average.
The community is rated 4/5 stars, which is considered having quiet noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Novel Atherton?
The community is rated 4.8/5 stars, signifying extreme satisfaction on average.
The community is rated 4.8/5 stars, signifying extreme satisfaction on average.
How safe is Novel Atherton?
The community is rated 4.8/5 stars, which is considered being extremely safe on average.
The community is rated 4.8/5 stars, which is considered being extremely safe on average.
How satisfied are residents with the neighborhood
The community is rated 4.9/5 stars, signifying extreme satisfaction on average.
The community is rated 4.9/5 stars, signifying extreme satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 4.8/5 stars, which is considered being extremely effective on average.
The community is rated 4.8/5 stars, which is considered being extremely effective on average.
How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.
Managers have responded to 100% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 42.19 days to their community reviews in the past year.
Managers have replied within 42.19 days to their community reviews in the past year.
What is the pet policy at Novel Atherton?
No pet policy available
No pet policy available
What types of floor plans are available?
Studio, 1 Bath and 2 Beds, 2 Baths
Studio, 1 Bath and 2 Beds, 2 Baths
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Novel Atherton is an apartment in Charlotte in zip code 28203. This community has a Studio - 2 bedroom, 1 - 2 bathroom, and is for rent for $1,367 - $2,384. Nearby cities include Matthews, Pineville, Belmont, Harrisburg, and Mount Holly. 28012, 28032, 28278, 28056, and 29710 are nearby zip codes.
