Number of reviews in the past 365 days | 21 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 42.19 days |
Novel Atherton
2100 South Boulevard
Charlotte, NC 28203
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 21 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 42.19 days |
Thank you again for taking the time to let us know how we did. Please let us know how we can further assist with making your experience a positive one. We hope you have a great day! Best, Team Novel Atherton
Your wonderful feedback and rating mean a lot to us. We are working with our ApartmentLife team to see how we can adjust the events. In the meantime, we have been able to start back up our weekly events and those do not have any limitations. We hope to see you soon! Best, Team Novel Atherton
Verified Resident 857011, we are so happy to read such a great review about Novel Atherton! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Hi Verified Resident 856331, thank you for taking the time to leave a review for us at Novel Atherton. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!
Hi! Thank you for your review and your feedback. Our team works hard to make sure that everything is well maintained and we are sorry if this did not meet your expectation. We have worked with our low volt team to address the doors so hopefully this will not continue to be a problem. Any time you see anything, please do not hesitate reaching out or putting in a work order. Residents are the eyes and ears of our community and sometimes you will always catch things we miss. I have put in a work order to deep clean the dog park. Please let us know if you have any other concerns by email [email protected] Best, Team Novel Atherton
Hi! Thank you so much for your fantastic review! We are working on the TVs and I have put in a work order for the filter. We moved the weights because of the sound they make when dropped. There are neighbors near by that the sound was impacting. We are working on ordering sound proofing rubber mats. Once those come in, we will move the weights back! Best, Team Novel Atherton.
Hi! Thank you so much for your review. We are so happy that we have been able to adjust the hours of the gym to be open longer into the evening. We hope you are now enjoying this space! Best, Team Novel Atherton
Thank you for the high star rating! Pleas do not hesitate reaching out if you ever need anything! Best, Team Novel Atherton
Hi! Thank you so much for your positive comments about Novel Atherton! You appreciate you as a resident! Best, Team Novel Atherton
Hi Grace! We really appreciate your feedback! It is reviews like yours that really keep us motivated. Have a wonderful day! Best, Team Novel Atherton
We really appreciate your positive review of Novel Atherton! We look forward to seeing you soon! Take care! -Team Novel Atherton
Thank you for sharing your positive experience! We love that you love our community and we appreciate you as a resident of Novel Atherton!
Thank you for your kind words and this wonderful review! We love your honest feedback about your home. Please let us know if there is anything we can do to further improve your experience! Best, Team Novel Atherton
Hi! Thank you for the five star review and your honest feedback. Covid-19 did throw some hurdles in our path with amenities but we have been able to adjust now with the hours. The gym is back to to 24 hours! Please let us know how we further improve your living experience at Novel Atherton. Best, Team Novel Atherton
Thank you again for taking the time to let us know how we did. We hope you have a great day! - Team Novel Atherton
Hi, thank you so much for your positive comments about Novel Atherton! We love that you love us and we appreciate you as a resident! Best, Team Novel Atherton
Hi! Thank you for sharing your positive experience! We appreciate your feedback. Best, Team Novel Atherton
Hi, we're happy you found our staff to be so supportive during your experience here at Novel Atherton. We are proud that you have chosen to call us home! Please come the office to say "hi" soon! Best, Novel Atherton
Hi! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Novel Atherton. There was a glitch in our review system so we apologize for the delay in response. We are happy we have been able to get the gym and other amenities open! We hope you have a great day! Best, Novel Atherton
Hi, your wonderful feedback and rating mean a lot to us. There was a glitch in our review system so we apologize for the delay in response. Hopefully the trash company problem has been resolved. If not, feel free to email at [email protected] We would love to further discuss! Best, Novel Atherton
Hi, we are very happy to have provided you with such a positive experience! We love that you love the amenities and our coffee machine. We are proud of what we have been able to provide to our residents. Have a wonderful day! Team Novel Atherton
Anonymous, we're happy you found our staff to be so supportive during your experience here at Novel Atherton. We are sorry to hear about the noise you are experience. Please contact us here as we would love to help! Best, Team Novel Atherton
Hi Garrett! Thank you again for taking the time to let us know how we did. We hope you have a great day! Best, Team Novel Atherton
$1,367
N/A
N/A
Studio
$2,384
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N/A
2 Bedrooms
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Novel Atherton