Review History for Verified Resident 819975

Emerson at Montford Park


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Resident 819975

Verified Resident 2019 - 2020

9/18/2020

When we decided to move to Montford, the amenities is one of the TOP reason, we pay for the rent, as part of rent, we have the access to enjoy the amenities, however during COVID-19, our rent didnt get any lower due to the case we couldnt use any of the amenities. And no one from management team say anything about this.
    Manager

    9/20/2020

    Novel Montford Park
    Thank you for your feedback! Yes, unfortunately the government orders required us to shut down the amenities. for the safety of our residents We did notify our residents upon being required to do so, do you receive our email blasts? If not, please contact the office so we can ensure you are set up to receive all of our notices. Although we cannot make any rent reductions for the time the amenities were closed, we hope you enjoyed all of the substitutions such as door to door deliveries, grab and go's, virtual events and virtual fitness membership access to F45 in the interim. We are very excited we were able to open the pool with phase 2 and the remaining amenities with 2.5 so hopefully you are able to enjoy them now! Thanks again for the feedback and let us know if you ever need anything! Thanks!

    Review 36 out of 45

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    Emerson at Montford Park

    March 2024

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