Review History for anonymous

Promenade Park


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anonymous

Resident 2009 - 2011

1/19/2011

I have been living here for almost 3 years. Lately, I am appalled at the lack-of-attention to the condition of these apartments and amenities. A couple of months ago, they were saying that the light was on in the theater room telling them that the lightbulb was going out. But, they weren't going to order a new one until it actually did go out, and once that happened it would be a month before it came in? Seriously? Another time, I reserved the movie theater and once I got in, they hadn't turned the box on in the back so it wasn't working. The popcorn machine went out a while back and they never replaced it. Now, they are saying things like they "aren't allowed to give out the remote," to the flat screen in the ClubHouse, and yet they won't go in and turn it on for you (while they are sitting at their desks gossiping or checking facebook). Also, they won't allow anyone to use the theater in the daytime, yet it is either booked or not working in the evenings. When you ask a question, their first instinct is to act snarky and get defensive and rude, even yelling at residents. They are running out of simple things, like coffee cups for the "complimentary coffee" in the office. The clubhouse and movie theater are booked 4 out of 5 times to one of the ladies in the office or their husbands. They ALWAYS come from a place of NO, which is extremely weird and frustrating. It is such a simple solution - fire the leasing agents who are consistently rude and alienating their customers, or the residents, and hire some friendly, experienced and positive customer-service oriented people to replace them! One thing that particulary bothered me was after the recent snowstorm, there were dozens of parking spaces that remained icy and unparkable for the ENTIRE week. This included handicap spots and ramps. They are definitely slacking and obviously get no joy from their jobs or from doing a good job for the residents. And it shows.

    Review 22 out of 71

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