Review History for anonymous

Reafield Village Apartments


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anonymous

Resident 2017

9/10/2017

This place is awful. I have had problems since the first day i got my keys. I am now 46 days into my lease and the management still hasn't addressed all the issues of the apartment. When I moved in: -there was dog hair in the carpet -there was dog hair painted into the window sills -the sliding glass door didn't lock -the patio reeked of dog urine (came to realize the upstairs neighbors dog was peeing through the slats on their patio to mine at least 5 times a day, soaking into the wood) -the patio storage door was separating and destroyed (obviously by a dog) -the toilet wasn't sealed to the floor and rocked back and forth -the toilet seat was coming off -the toilet paper holder is coming out of the wall -almost all of the outlets and light switches have been painted -the entrance light didn't work -there were light bulbs burnt out in the bathroom -the breaker box was painted over and sealed shut -the bathroom sinks aren't sealed and can be lifted off the counter -the dryer makes a horrible metal-on-metal noise after one minute of use -the upstairs neighbors consistently sound like they are hosting a sumo wrestling match. I can hear the children screaming through the ceiling. I communicated with 4 different people in the office via email, telephone, voicemail, in person, and through my walk-through sheet. They consistently apologized and told me it would be corrected, but a few things were fixed here and there. The only time anything was corrected was when I complained again and again. Now 46 days into my lease when I finally requested to be released from my contract suddenly the manager is willing to move me to another unit or to clean my patio. This management company is incompetent and moving here was the worst mistake of my life.
Manager

9/25/2017

Reafield Village Apartments
Hello, we first wanted to thank you for your feedback. Your insight helps us enhance our residents' living experiences, and improve the service we provide at Reafield Village Apartments. We sincerely apologize that your new apartment home did not meet your expectations. However, many of the concerns listed in your review were not included as a result of your initial inspection and we are just now learning of these through your review. We appreciate you taking the time to further discuss your concerns with us, and as was mentioned in our last conversation, we are more than happy to address each and every concern. Our records indicate, the items that were mentioned to us as a result of your initial move in inspection have already been addressed and completed with the exception of the decking. The issue with the decking is truly an embarrassing discovery and we immediately addressed it with the offending neighbor once we were made aware. During our discussion, we offered to power-wash the deck for you but upon further investigation by our maintenance supervisor, it was recommended we replace the wood. It is our goal to work with you to ensure that the replacement work is completed as soon and as quickly as possible. We definitely understand your frustration with the parking lot lights that are currently inoperable, we had already submitted a request with Duke Energy previously as these lights are owned and managed under contract by them. They confirmed these light have been repaired, so going forward we will continue to monitor any lights that may become an issue. While we regret that you are unsatisfied with your experience thus far at Reafield Village Apartments, we invite you to schedule an in-person meeting with our Property Manager to ensure streamlined communication is maintained, and so we can ensure that every one of your concerns is addressed appropriately. Thank you again for your feedback, and we look forward to speaking with you in more detail about

Review 4 out of 98

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Reafield Village Apartments

March 2024

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