Review History for anonymous

Silos Southend


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anonymous

Resident 2017 - 2018

5/21/2018

Absurd. There is not a more suited word for the apartments of Silos at South End. Wildly unreasonable in all aspects in regards to living. Anything you would desire in a leasing manager and staff is not found here. Simpson Properties needs to readjust their standards for customer service and beyond that their consideration for their tenants. The idea of "resort style" living is relinquished here the moment you actually start living here. Consistent issues from the moment we signed our lease, the office staff has not been helpful, and if they are they helpful they are quick to make you feel as though you have inconvenienced them, when you simply, oh I don't know, ask them to do their job. 1. Parking- This was our number one concern as young women living in an apartment uptown. We sought to rent from a complex that had gated parking and where we were 'guaranteed parking close' by. This guarantee fell short as we consistently have to park blocks away from our building *outside* of our parking gate, leaving our cars out on public streets and vulnerable to towing. On top of that when you do get lucky to find a parking spot inside the gate your fear for getting towed does not vanish; for, the towing company will still pull your car regardless of if you are a resident or not- based on a technicality. You would think considering we pay a disgustingly stupid amount of money in rent we would have the leasing office on our side in regards to such technicalities.. yet that is not the case, they would rather side with their cheap towing company than to provide their tenants with the service they were promised. 2. Utilities- another flaw in this 'resort' falls in the quality of appliances that are given. Washing machine and dryer, you are better off buying your own. Faucets, lowest of quality. 3. Amenities- All the perks that make you want to sign here stop glittering when you realize half the time the pool and/or gym are closed due to maintenance. 4. Service- The only time of year is the the leasing office will be kind / go out of there way to help or give free beers as bribes is during their survey season. If they would consistently deliver service to their tenants year round there would be much less issues in the turn around. It's unfortunately too late for us, as we are 7 months in to our lease (and have had some sort of inconvenience/ issue from Silos each of those months), however if you are about to start renting.. run away from this place FAST. Take your money and put it else where because believe me there are many better places you can put it.

    Review 5 out of 10

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    Silos Southend

    March 2024

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