Review History for jferraresso

Skyhouse Uptown North Apartments


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jferraresso

Resident ā€¢ 2020 - 2021

2/4/2021

Skyhouse was hands down the worst place I've ever lived. I saw so many reviews warning me of exactly the problems I ended up having and thought they wouldn't be a big deal, but they definitely were. In short, my apartment always smelled like weed, management was a complete joke, and my roommates and I broke our lease to get out early. I'll start with the good things - the view was amazing, the floor to ceiling windows and floorplans were great. The concierges were typically nice and helpful. That's about it... Next, here are some things that were issues but not necessarily Skyhouse's fault - I moved Uptown to be able to walk to things and be close to the action. Obviously, there's pretty much nothing going on anymore Uptown, so I'd say it's just not worth it to live Uptown right now. Also, for the majority of the time I lived there, all/most of the amenities were closed. Not really anyone's fault, just super frustrating to be paying for all the amenities and not being able to use them during the pandemic. Now for all of the horrible experiences that were Skyhouse's fault... Starting from the very beginning - I scheduled a time to tour and when I arrived, the leasing office acted as if they had no idea that we were coming. It took quite a while to get things going and was a very avoidable waste of time since I had scheduled an appointment. I thought that despite all the issues we had with communication during move-in, this wouldnā€™t be a problem going forward once we were moved in but I was wrong. When we signed our lease and went to move in, we were given no information about the move in process. I finally called and after being ignored several times, I got a hold of someone who told me that we would need a check with first months rent and had to schedule elevator time. By the time the finally told me about the elevator reservation time, there werenā€™t convenient times left and we had to take off work to move-in. They also failed twice to mention that we needed a cashierā€™s check instead of just a regular check (once in writing) and left me running around town trying to get one at the last minute. The move-in process was disgusting as the loading dock smelled like trash from the dumpster. This was just the beginning of all the crazy smells we had to deal with. The entire hallway and elevator waiting area smelled SO bad all the time. I thought it would stop over the winter, but even the cold weather couldnā€™t stop the stench. The elevators would often be broken, and it would sometimes take 10-15 minutes to get upstairs, so the whole time you were waiting, you were standing in a nasty smelling hallway. There were no stairs to go up, so even being on the 3rd floor had no advantage as we still had to wait for the elevators (there were stairs down that had no reentry and exited on the opposite side of the building from the parking garage). Our hallway smelled like trash constantly and then when our neighbors moved in a few months ago, the hallway and our apartment smelled like weed non-stop. Most mornings it would begin at 9:30am and not really stop for the rest of the day. We complained about this numerous times to management and nothing was ever done. It is a non-smoking community, but they made no effort to punish the offending parties other than sending out vague announcements to the whole building with no follow up. One of the most frustrating things that happened was our washer/dryer. The website clearly advertises that the apartment will be equipped with a whirlpool stackable washer and dryer. We got an ADA apartment which we were not told would be happening until we moved in. The lease had no addendum for any of the changes in the ADA apartment. While most of them werenā€™t a big deal, the washer/dryer was. We were given a two-in-one washer/dryer unit that was not only tiny, but also didnā€™t work. In fact, in the instruction manual for the unit, it said specifically that it was not meant to be used as a real dryer and if that was the intention, you should just purchase an actual dryer. It took about 13 hours to dry a small load of clothes. 13 hours. We took this issue up with management and were completely ignored and given the run around. It was so unprofessional and rude to us as tenants. We never got the issue resolved after months of requesting the actual washer and dryer that we were promised. I was obviously upset about not being able to dry my clothes, but the worst part was the way the management handled it. We talked to several people (primarily Amanda and Hillary) so many times who just told us they would have to talk to their manager and then when we would follow up, they acted as if they had never heard of the problem in the first place. So be warned - even if you were to move into a normal unit with a good washer and dryer, any problem that came up would be handled by those people in the same way. When I was moving out, I told one of the staff members I was moving and they said (unprompted) "I hope you find something better"... I think the staff knowing how terrible it is really says something. Would not recommend moving here if you don't want a constant headache.
    Manager

    2/10/2021

    Skyhouse Uptown North Apartments
    Jferraresso, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Jferraresso, we truly appreciate your honest feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (704) 448-1033.

    Review 64 out of 106

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