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The Brook

9924 Oakbrook Drive, Charlotte, NC 28210
(45 Reviews)
$1,545 - $2,099/mo
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Floor Plans & Pricing

1 Bedroom

A1

1 Bed, 1 Bath | 870 sq. ft.

$1,545 - $2,099

1 Available Unit

See Floor Plan Details

A2

1 Bed, 1 Bath | 931 sq. ft.

See Floor Plan Details

2 Bedrooms

B5

2 Beds, 2 Baths | 1,232 sq. ft.

$1,813 - $1,868

1 Available Unit

See Floor Plan Details

B3

2 Beds, 2 Baths | 1,120 sq. ft.

See Floor Plan Details

B2

2 Beds, 2 Baths | 1,113 sq. ft.

See Floor Plan Details

B1

2 Beds, 2 Baths | 1,012 sq. ft.

See Floor Plan Details

B4

2 Beds, 2 Baths | 1,225 sq. ft.

See Floor Plan Details

3 Bedrooms

C1

3 Beds, 2 Baths | 1,308 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D+
D+

Renter Ratings

D-

Review Ratings

Noise

1.7

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

2.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

B-

Number of reviews in the past 365 days

3

Managerā€™s Review Engagement

D

Percentage of reviews responded to

33.33%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

123.67 days

View Community Timeline
View Community Timeline

The Brook Reviews

(44)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Maris_B532

Resident ā€¢ 2021 - 2023

9/19/2023

Poor Managament

I have been a resident of The Brook Apartment homes since early in 2021. Since the new management (Lincoln Property Management) acquired the property in August of 2022, we have experienced numerous serious issues. Over the last year, the office staff have NEVER answered theā€¦Ā See More >
Review Author Icon

anonymous

Resident ā€¢ 2022 - 2023

9/11/2023

The donā€™t fix anything

They donā€™t fix anything. Literally no point in putting in a work order. They charge ridiculous high rent because ā€œeveryone in Charlotte doesā€ but nothing is maintained to warrant the amount they are charging. Itā€™s just them taking advantage of the rental price situation. Ifā€¦Ā See More >
    Review Author Icon

    Nancy_F512

    Resident ā€¢ 2019 - 2023

    4/26/2023

    Falta de mantenimiento

    Tengo 4 aƱos viviendo en este complejo brook, hace 2 aƱos se ha presentado este problema de goteras en mi habitaciĆ³n, ya me cansĆ© de estarlo reportando a la administraciĆ³n anterior y la actual y no se me a dado respuesta . Cada vez queā€¦Ā See More >
    Manager

    4/27/2023

    The Brook
    Hola. ĀæPodrĆ­a comunicarse con nosotros al (704) 541-1627 para que podamos recopilar mĆ”s detalles sobre su experiencia? Gracias por tus comentarios.
    Review Author Icon

    Resident 1051852

    Verified Resident ā€¢ 2020 - 2022

    8/5/2022

    The community is nice but it's getting really bad cara sitting everywhere abandoned makes it looks bad and people who pay their rent don't even have a place to park it's not somewhere I would recommend for that reason first impressions at everything and managementā€¦Ā See More >
      Manager

      8/10/2022

      The Brook Apartment Homes
      Thank you for sharing your observations with us. We like to ensure that our residents and their guests' vehicles are the only cars utilizing our parking lot, and we would like to learn more about your observations. Please give us a call or stop by our office for a chat. We hope to hear from you soon.
      Review Author Icon

      anonymous

      Resident ā€¢ 2021 - 2022

      7/13/2022

      Do not move here! Videos of the apartment are nothing of what the apartment looks like. They do not want to fix anything. Other residents throw trash all over outside. Roaches galore. Cops are always here. I moved out and they will not give meā€¦Ā See More >
        Manager

        7/19/2022

        The Brook Apartment Homes
        Thank you for reviewing as our former resident. We regret to learn of your displeasure regarding our service and upkeep, and we would be happy to speak with you directly about your deposit. Please contact our regional customer care group at TheCarolinas@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon.

        Updated Review

        Review Author Icon

        Resident 548039

        Verified Resident ā€¢ 2014 - 2022

        6/3/2022

        Parking is horrible. We need to have resident parking stickers and guest parking. I should be able to park by my apartment without buying a covered parking spot. No recycling containers No safe way to dispose of fireplace coals/ashes Water system is OLD so when something needā€¦Ā See More >
          Manager

          6/8/2022

          The Brook Apartment Homes
          We appreciate you sharing your concerns with us. Our team likes to ensure that our residents have ample access to parking; however, as the day progresses, preferable spots are taken. We appreciate your feedback on the water system and recycling, and we invite you to stop by our office to give us a call if you would like to discuss this further.
          Review Author Icon

          Resident 1028748

          Verified Resident ā€¢ 2019 - 2022

          5/23/2022

          Decent space although I feel it is over price in reference to the new units right up the street. Staff has always been very responsive. In keeping everything neat and orderly. They are also timely with requested repairs..

            Manager

            5/26/2022

            The Brook Apartment Homes
            We are glad to know that your overall experience has been positive and appreciate your compliments on our team's responsive service. Thank you for sharing your feedback, and please do not hesitate to reach out if there is anything we can do for you at this time.
            Review Author Icon

            Joshua_R168

            Resident ā€¢ 2020

            6/11/2020

            This is the worst place ever to live. There is loud music all the time and no parking places. The staff just says well buy your own space. Nobody speaks English and there are likec10 adults living in the 2 bedroom beside me. I've complainedā€¦Ā See More >
              Manager

              6/27/2020

              The Brook Apartment Homes
              Hi Joshua - We have not been made aware of the issues you are describing below and have not found any evidence of the parking spaces being operated as a car lot. We do participate in the Section 8 program, as do many communities in our great city, but we are confused regarding your comments as to the relationship between this and your perception of our community and neighbors. Please give us a call to discuss your review and if there is anything outstanding that we have not addressed in your home. Thanks
              Review Author Icon

              Resident 753406

              Verified Resident ā€¢ 2014 - 2020

              3/18/2020

              I have a 2 bedroom apt which is comfortable but the buildings are 45 years old and need alot of work. Roofing, HVAC systems etc. The maintenance crew is totally incompetent, never responds to requests and has a big attitude. $1,500 a month is definitely NOTā€¦Ā See More >
                Manager

                3/28/2020

                The Brook Apartment Homes
                Thank you for your candor. While we're glad to know you find your apartment comfortable, we're disappointed to hear that we are not meeting your expectations on other levels. Your observations regarding the roofing and HVAC have been noted. Your comment about our maintenance team is particularly concerning and is quite unexpected. It's important for us to gain more insight into your experience so that we pinpoint areas for improvement. When you have a moment, please reach out to me directly via email: info@highmarkres.com. Please reference this review and include the apartment name in the subject line or body of the email so that I can get back with you as quickly as possible. I look forward to hearing from you.
                Review Author Icon

                Julmer Jose_M

                Resident ā€¢ 2020

                3/31/2020

                Me parece una insensibilidad muy grande que en estos momentos de tanta incertidumbre ustedes venga a recordar a todos de cĆ³mo realizar un pago al parecer es lo Ćŗnico que les interesa. Eso no ayuda a nada a esta situaciĆ³n, es todo lo contrario. Yā€¦Ā See More >
                  Manager

                  3/18/2020

                  The Brook Apartment Homes
                  Agradecemos sus comentarios. Lamentamos conocer sus inquietudes sobre nuestra comunidad. Nos esforzamos por proporcionar un ambiente de vida tranquilo y confortable, y alentamos a los residentes a informarnos si algo necesita nuestra atencion. Me gustaria hablar con usted personalmente para abordar sus inquietudes, asi que comuniquese conmigo a info@HighmarkRes.com lo antes posible. Mencione esta revision y el nombre del departamento en la linea de asunto o cuerpo del correo electronico para que podamos acelerar nuestra respuesta. !Gracias!
                  Review Author Icon

                  Resident 746316

                  Verified Resident ā€¢ 2019 - 2020

                  2/21/2020

                  excellent service excellent community safe for the kids the community always show respect for all the resident as parent the most important thing is the safety of the family this is great community for that

                    Manager

                    2/25/2020

                    The Brook Apartment Homes
                    Hi there, thank you for the outstanding review! Creating a community that fosters peace of mind and a sense of well-being is extremely important to us, and we're glad it shows. Thank you for making a home with us! If there's anything you or your family ever need, please don't hesitate to reach out.
                    Review Author Icon

                    Resident 744549

                    Verified Resident ā€¢ 2017 - 2020

                    2/14/2020

                    Poor maintenance of the share areas, the community is dirty and not well maintain at all. There is lack of engagement from the management office and it seems like they dont take any issues seriously, you have to visit and or call them several timesā€¦Ā See More >
                      Manager

                      2/27/2020

                      The Brook Apartment Homes
                      Hello, we are disappointed to receive your review and to realize we have not met your expectations when it comes to maintenance of the community. We are concerned specifically about your comment regarding our team and how they handle concerns from residents. This is not typical for us, and I'd like to learn more about your experience. When you have a moment, please send me an email to info@highmarkres.com. Remember to reference this review and include the apartment name in the subject line or body of the email so that I can get back with you as quickly as possible. I look forward to hearing from you.
                      Review Author Icon

                      Resident 729568

                      Verified Resident ā€¢ 2019

                      12/20/2019

                      When I contacted the office around 5:45pm for service to my HVAC unit, I received prompt attention to the matter. I was provided instructions to be sure a maintenance technician was needed. Even though it was close to time for the office to close, sheā€¦Ā See More >
                        Manager

                        12/24/2019

                        The Brook Apartment Homes
                        We're thrilled to know how happy you were with our team's prompt response to your maintenance request, and we appreciate your outstanding 5-star rating! It's our pleasure to provide for the comfort and well-being of our residents. Please feel free to reach out to us if you need anything!
                        Review Author Icon

                        Resident 284150

                        Verified Resident ā€¢ 2018 - 2019

                        1/21/2019

                        Excelente servicio, cortes y cordial de parte de la Sra Nazly en la oficina de administraci?n de los Aptos pero el personal de mantenimiento dentro de los Aptos cuando hay algun da?o para reparar, son quienes no realizan buen trabajo

                          Manager

                          1/29/2019

                          The Brook Apartment Homes
                          Gracias por sus amables palabras sobre la Sra. Nazly. Lamentamos que est menos satisfecho con el equipo de mantenimiento. Puede llamar o acudir cuando tenga un momento para hablar, para que podamos asegurarnos de que su hogar est en excelentes condiciones?
                          Review Author Icon

                          Resident 586686

                          Verified Resident ā€¢ 2017 - 2018

                          12/24/2018

                          New management is horrible. We get harassed, requests are not completed and they ignore complaints. I have expressed my concerns to the regional manager and they have failed to correct the issues we have with the manager.

                            Manager

                            1/1/2019

                            The Brook Apartment Homes
                            We are disappointed to hear of your concerns in our community, especially regarding the service provided by our team. We train our team members to be courteous, professional and responsive, and we'd like to gather additional details. Our Regional Support Team would like to speak with you. Please provide your contact information to our office team, so we can reach out to you directly. We look forward to speaking with you soon.
                            Review Author Icon

                            Mabel Aragon

                            Resident ā€¢ 2018

                            12/18/2018

                            I was looking for an apartment to move immediately and Nazly helped me complete the whole process in less than 2 hours I could move. We are very satisfied with all the help and attention received from Nazly (Assistant Community Director). We liked the propertyā€¦Ā See More >
                              Manager

                              12/20/2018

                              The Brook Apartment Homes
                              Thank you, Mabel! We love hearing how much help Nazly provided and how happy you've been here!
                              Review Author Icon

                              MirnaPalma

                              Resident ā€¢ 2018

                              11/29/2018

                              I love this property. The office staff are amazing. Nazly help me with my application, move in process and was so easy for me. The location is fantastic and the apartments are beautiful. Very happy to be here.

                                Manager

                                12/4/2018

                                The Brook Apartment Homes
                                Hello there, your 5 stars really put a pep in our step! We're beyond excited to know that our team, particularly Nazly, have been so helpful. We're happy that you're happy! Thanks for your review!
                                Review Author Icon

                                Resident 560635

                                Verified Resident ā€¢ 2015 - 2018

                                10/22/2018

                                Cock roaches, loud neighbors, GREAT maintenance personnel, office staff so-so, Cock roaches, loud neighbors, GREAT maintenance personnel, office staff so-so, Cock roaches, loud neighbors, GREAT maintenance personnel, office staff so-so

                                  Manager

                                  11/1/2018

                                  The Brook Apartment Homes
                                  Thanks for sharing your feedback and praise for our maintenance team. Your well-being matters to us, so your comment about pests and noise is concerning to see. Please call or stop by the office so we can address these issues quickly. Thank you!
                                  Review Author Icon

                                  Resident 293584

                                  Verified Resident ā€¢ 2018

                                  10/7/2018

                                  I haven't had a good experience. The outside of the building need work. Buildings need power washed and sprayed for pest. The landscaping needs alot of work there are a lot of bushes or no landscaping other than at the office and around the model.ā€¦Ā See More >
                                    Manager

                                    10/13/2018

                                    The Brook Apartment Homes
                                    Thanks for reviewing. Your satisfaction is our top priority, and I'm sorry if concerns with upkeep and our staff have affected our goal of earning your 5-star approval. Will you please email me at support@milestone.desk-mail.com so I can learn more details? Referring to this review and the apartment name in the subject line or body of your email will help expedite my response. I look forward to making a difference in your level of happiness with your home.
                                    Review Author Icon

                                    anonymous

                                    Resident ā€¢ 2018

                                    9/24/2018

                                    I have lived here for 6 months and this place is a joke. There is dog feces everywhere since they refuse to replace any dog station bags or empty them. We have had roaches the entire time. The ac unit has gone out on allā€¦Ā See More >
                                      Manager

                                      9/28/2018

                                      The Brook Apartment Homes
                                      Thanks for reaching out. We would never want you and your wife to be uncomfortable due to air conditioning problems. We'll be reminding our pet-owning residents of our policies on waste removal, but we'd also like to speak with you and resolve your concerns about your lease. Please email me at support@milestone.desk-mail.com. Referring to this review and the apartment name in the subject line or body of the email to expedite my response. Thank you!
                                      Review Author Icon

                                      Resident 546516

                                      Verified Resident ā€¢ 2018

                                      9/22/2018

                                      Excellent and knowledgeable with all staff & maintenance personnel's. The apartments are kept clean on the outside of Buildings. The community is friendly and safe environment. The apartment complex updated and easy access to the highway and shopping centers.

                                        Manager

                                        9/25/2018

                                        The Brook Apartment Homes
                                        Thanks for your 5-star review! Our team will be thrilled to hear your words of praise for their efforts. We look forward to serving you for many more years to come!
                                        Review Author Icon

                                        Resident 538946

                                        Verified Resident ā€¢ 2018

                                        9/5/2018

                                        The management are really nice and understanding and they are quit on there feet to address any problems or issues. Over all I really enjoy my apartment and neighborhood it's very quit and divers. Thank you

                                          Review Author Icon

                                          Resident 531391

                                          Verified Resident ā€¢ 2018

                                          8/22/2018

                                          Our place is absolute ----. Model apartment showed a beautiful place and what we got was nothing near as close. Plumbing and appliances work working, it was disgusting and not clean, it smelled like weed, I could go on and on

                                            Review Author Icon

                                            Resident 526988

                                            Verified Resident ā€¢ 2018

                                            8/13/2018

                                            Quiet, convenient community, great staff! I enjoy living here, and my family enjoys visiting me. The pool area is well kept and the convenience of the grills made sitting poolside fun. I hope to continue my stay in this community for years to come.

                                              Review Author Icon

                                              Resident 523866

                                              Verified Resident ā€¢ 2014 - 2018

                                              12/26/2018

                                              Staff was knowledgeable, friendly, and willing to address any concerns/questions I had when looking for a place to move to from FL. Location was key for my son to attend the school in this area as well.

                                                Features & Amenities

                                                Laundry
                                                • Washer/Dryer
                                                Parking
                                                • Carport
                                                Pets
                                                • Dogs Allowed
                                                  Pet Limit: 2
                                                  Less Info
                                                  More Info
                                                • Cats Allowed
                                                  Pet Limit: 2
                                                  Less Info
                                                  More Info
                                                • Animal type not listed Allowed
                                                Other
                                                • Air Conditioner
                                                • BBQ and Picnic Area
                                                • Balcony
                                                • Club Discount
                                                • Clubhouse
                                                • DishWasher
                                                • Disposal
                                                • Dog Park
                                                • Fireplace
                                                • Fitness Center
                                                • Granite Countertops
                                                • Ice Maker
                                                • Large Closets
                                                • Microwave
                                                • On-Site Maintenance
                                                • On-Site Management
                                                • Package Receiving Service
                                                • Pets Allowed
                                                • Playground
                                                • Pool
                                                • Private Sunrooms Available
                                                • Refrigerator
                                                • Upgrades Available
                                                • Walk In Closets
                                                • Wheelchair Access Available
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                                                Leasing

                                                Flowing beneath a canopy of trees amidst Charlotte's very own Pineville neighborhood, The Brook offers a relaxing take on apartment living. Submerge yourself in tranquility in our one-, two, and three-bedroom apartments. From designer kitchens featuring granite countertops, stainless steel appliances and hardwood style flooring, to sunrooms infused with natural light, and magnetic porch spaces, your home at The Brook is babbling with and ease and style all its own. Discover your tranquility here. Now leasing one, two and three bedroom renovated apartment homes.
                                                Show Less

                                                Office Hours

                                                • Sunday: Closed
                                                • Monday - Friday: 08:30 AM - 05:30 PM
                                                • Saturday: 10:00 AM - 05:00 PM
                                                This community is managed by

                                                Willow Bridge Property Company

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                                                Communities
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                                                Questions & Answers (0)

                                                Frequently Asked

                                                How is The Brook Rated?
                                                Based on 45 number of votes by renters, The Brook is currently rated 2.8 out of 5 stars.
                                                How satisfied are residents with the upkeep and overall appearance of the grounds at The Brook?
                                                The Brook is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                How effective was the maintenance team when resolving your problem?
                                                The Brook is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                What are noise levels like at The Brook?
                                                The Brook is rated 1.7/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                How safe is The Brook?
                                                The Brook is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                How satisfied are residents with the neighborhood?
                                                The Brook is rated 2/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                How satisfied are residents with the staff at The Brook?
                                                The Brook is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                How often does management engage with reviews?
                                                Managers have responded to 33.3333% of their community reviews in the past year.
                                                How quickly does management engage with reviews?
                                                Managers have replied within 123.67 days to their community reviews in the past year.
                                                Who manages The Brook?
                                                Willow Bridge Property Company
                                                What is the pet policy at The Brook?
                                                Dogs Allowed
                                                Pet Limit: 2
                                                Cats Allowed
                                                Pet Limit: 2
                                                Animal type not listed Allowed
                                                What types of floor plans are available?
                                                1 Bed, 1 Bath
                                                2 Beds, 2 Baths
                                                3 Beds, 2 Baths

                                                Contact Property

                                                The Brook

                                                March 2024

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                                                Beds

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                                                Baths

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                                                The Brook is a 870 - 1,308 sq. ft. apartment in Charlotte in zip code 28210. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,545 - $2,099. Nearby cities include Charlotteq, Matthews, Pineville, Mount Holly, and Belmont.

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