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The Brook Apartment Homes

9924 Oakbrook Drive, Charlotte, NC 28210
9924 Oakbrook Drive, Charlotte, NC 28210

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The Brook Apartment Homes

9924 Oakbrook Drive

Charlotte, NC 28210

 
 
 
 
 
 

epIQ Report Card

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Community epIQ Grade N/A

Ratings & Reviews (38 Reviews)

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Resident 2008 - 2009
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/24/2009
Me and my girlfriend have lived here a year now,without once having are apt sprayed for bugs witch infest the apts.The stove and dishwasher look and work like they were the first modles ever made.The tile in the bathrooms is falling off the walls,and when you… See More
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singing_rayne • Resident 2007 - 2008
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/01/2008
My husband and I have lived here for almost a year and we love it. Although the price is a bit steep, the place seems to be very safe and secure, so to us, it is worth it. The neighborhood has a gate that runs around… See More
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Resident 2004 - 2008
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/22/2008
First of all I was a resident from 2004-2005 and moved, when the condo I was living in was sold I had about a week to find a place to live-SO, I made the worst mistake ever! First of all, the appliances are circa 1984, the… See More
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Resident 2003 - 2007
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/09/2007
I have lived in Charlotte for 9 years and going on 4 years at Oakbrook. I lived at one other apt complex in Charlotte and prefer my current apt and area over the first one. Oakbrook is a great location within Pineville with restaurants, grocery stores… See More
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complainter • Resident 2006
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/29/2006
Living here for 2 years, a lot of complaints and I plan to move since I can;t stand it anymore :<br>1) Water supply problem : either broken or muddy (you must use your filter)<br>2) Security : too many strangers stay in the apartment overnight and generate… See More
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Resident 2006
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/28/2006
This is my fourth apartment I have been in. I think I have more requests here then all the other places combined, and I only have been here a few months. Additionally, they are very slow on fixing things, if they fix them the first time.… See More
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Resident 1996 - 1997
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/01/2008
Maintenance was horrific. The A/C hardly ever worked. The microwave broke and they did not fix it. The dishwasher made grinding sounds and melted all the dishwasher safe plastic. Even the cable company (owned by the same people) billed 13 months a year! See More
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Resident 2006
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/19/2006
I was so excited to move into my first apt this past yr, but from day one my fiance and I have had nothing but problems and no matter what we've tried nothing is ever taken care of. In only 5 months we had a car… See More
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Resident 1999 - 2006
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/15/2006
I lived here for roughly 6 years and it finally got to the point I had to leave. My neighbor’s car windows were shot out 3 times, numerous apartment and auto break ins (some at knife point), cars left on jacks with missing tire for days… See More
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Resident 2004 - 2006
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/23/2006
I live here almost 2 yrs, not too many problems I had, apartment staff are very nice & helpful. <br><br>About the crime-rate, it's very low compared with those apartments nearby. For the burgulars happened in 2005, it's only about 2. And one of them happens because… See More
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Resident 2001 - 2002
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/28/2002
I´ve read the other reviews here and cannot believe that we live in the same place that they´re talking about. Let me give you my experiences at Oakbrook the year my fiance and I have lived here. <br> <br>Move in day: we were very excited about… See More
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Resident 2001 - 2002
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/28/2002
this is a great place to live, they have very nice floor plans and very spacious and the Management and the Management company make sure you have a smooth move here and they really love their residents. I wouldnt ever move See More
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annoyed82 • Resident 2002 - 2004
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/18/2004
I hate the oak brook apartments. There have been vehicle break ins and vandalism. Parties are a constant. Select residents have on occassion been known to pursue illegal activities in plain view. The elderly and children especially are in danger living here. I was called a… See More
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Resident 2001 - 2002
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/01/2002
Sometimes I feel like I own this place, just because how well the tenants take care of it. Great service and reasonable rent. See More
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veryunhappyrenterohio • Resident 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/24/2013
The worst place ever. This was my first apartment I have lived in and I fear to live in another one. The inside of the apartment is falling apart (in some places) The plumbing is so loud. The walls are so thin I can hear everything,… See More
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Resident 2011 - 2012
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/20/2012
You better find another place instead of oakbrook. If you are an old couple with money its ok. There was an accident on the aparments and my vehicle was damage and they didnt want to tell me who was the owner of the car so i… See More
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Joshua_R168 • Resident 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/11/2020
This is the worst place ever to live. There is loud music all the time and no parking places. The staff just says well buy your own space. Nobody speaks English and there are likec10 adults living in the 2 bedroom beside me. I've complained but… See More
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The Brook Apartment Homes Manager

06/27/2020

Hi Joshua - We have not been made aware of the issues you are describing below and have not found any evidence of the parking spaces being operated as a car lot. We do participate in the Section 8 program, as do many communities in our great city, but we are confused regarding your comments as to the relationship between this and your perception of our community and neighbors. Please give us a call to discuss your review and if there is anything outstanding that we have not addressed in your home. Thanks

 Verified Resident 753406vrp 2014 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/18/2020
I have a 2 bedroom apt which is comfortable but the buildings are 45 years old and need alot of work. Roofing, HVAC systems etc. The maintenance crew is totally incompetent, never responds to requests and has a big attitude. $1,500 a month is definitely NOT… See More
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The Brook Apartment Homes Manager

03/28/2020

Thank you for your candor. While we're glad to know you find your apartment comfortable, we're disappointed to hear that we are not meeting your expectations on other levels. Your observations regarding the roofing and HVAC have been noted. Your comment about our maintenance team is particularly concerning and is quite unexpected. It's important for us to gain more insight into your experience so that we pinpoint areas for improvement. When you have a moment, please reach out to me directly via email: [email protected] Please reference this review and include the apartment name in the subject line or body of the email so that I can get back with you as quickly as possible. I look forward to hearing from you.

Julmer Jose_M • Resident 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/31/2020
Me parece una insensibilidad muy grande que en estos momentos de tanta incertidumbre ustedes venga a recordar a todos de cómo realizar un pago al parecer es lo único que les interesa. Eso no ayuda a nada a esta situación, es todo lo contrario. Y pretende… See More
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The Brook Apartment Homes Manager

03/18/2020

Agradecemos sus comentarios. Lamentamos conocer sus inquietudes sobre nuestra comunidad. Nos esforzamos por proporcionar un ambiente de vida tranquilo y confortable, y alentamos a los residentes a informarnos si algo necesita nuestra atencion. Me gustaria hablar con usted personalmente para abordar sus inquietudes, asi que comuniquese conmigo a [email protected] lo antes posible. Mencione esta revision y el nombre del departamento en la linea de asunto o cuerpo del correo electronico para que podamos acelerar nuestra respuesta. !Gracias!

 Verified Resident 746316vrp 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/21/2020
excellent service excellent community safe for the kids the community always show respect for all the resident as parent the most important thing is the safety of the family this is great community for that See More
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The Brook Apartment Homes Manager

02/25/2020

Hi there, thank you for the outstanding review! Creating a community that fosters peace of mind and a sense of well-being is extremely important to us, and we're glad it shows. Thank you for making a home with us! If there's anything you or your family ever need, please don't hesitate to reach out.

 Verified Resident 744549vrp 2017 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/14/2020
Poor maintenance of the share areas, the community is dirty and not well maintain at all. There is lack of engagement from the management office and it seems like they dont take any issues seriously, you have to visit and or call them several times for… See More
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The Brook Apartment Homes Manager

02/27/2020

Hello, we are disappointed to receive your review and to realize we have not met your expectations when it comes to maintenance of the community. We are concerned specifically about your comment regarding our team and how they handle concerns from residents. This is not typical for us, and I'd like to learn more about your experience. When you have a moment, please send me an email to [email protected] Remember to reference this review and include the apartment name in the subject line or body of the email so that I can get back with you as quickly as possible. I look forward to hearing from you.

 Verified Resident 729568vrp 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/20/2019
When I contacted the office around 5:45pm for service to my HVAC unit, I received prompt attention to the matter. I was provided instructions to be sure a maintenance technician was needed. Even though it was close to time for the office to close, she stayed… See More
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The Brook Apartment Homes Manager

12/24/2019

We're thrilled to know how happy you were with our team's prompt response to your maintenance request, and we appreciate your outstanding 5-star rating! It's our pleasure to provide for the comfort and well-being of our residents. Please feel free to reach out to us if you need anything!

 Verified Resident 284150vrp 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/21/2019
Excelente servicio, cortes y cordial de parte de la Sra Nazly en la oficina de administraci?n de los Aptos pero el personal de mantenimiento dentro de los Aptos cuando hay algun da?o para reparar, son quienes no realizan buen trabajo See More
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The Brook Apartment Homes Manager

01/29/2019

Gracias por sus amables palabras sobre la Sra. Nazly. Lamentamos que est menos satisfecho con el equipo de mantenimiento. Puede llamar o acudir cuando tenga un momento para hablar, para que podamos asegurarnos de que su hogar est en excelentes condiciones?

 Verified Resident 586686vrp 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/24/2018
New management is horrible. We get harassed, requests are not completed and they ignore complaints. I have expressed my concerns to the regional manager and they have failed to correct the issues we have with the manager. See More
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The Brook Apartment Homes Manager

01/01/2019

We are disappointed to hear of your concerns in our community, especially regarding the service provided by our team. We train our team members to be courteous, professional and responsive, and we'd like to gather additional details. Our Regional Support Team would like to speak with you. Please provide your contact information to our office team, so we can reach out to you directly. We look forward to speaking with you soon.

Mabel Aragon • Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/18/2018
I was looking for an apartment to move immediately and Nazly helped me complete the whole process in less than 2 hours I could move. We are very satisfied with all the help and attention received from Nazly (Assistant Community Director). We liked the property a… See More
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The Brook Apartment Homes Manager

12/20/2018

Thank you, Mabel! We love hearing how much help Nazly provided and how happy you've been here!

 Updated Review
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
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Manager

 
·

Features & Amenities

Laundry

  • Washer/Dryer

Parking

  • Covered Parking

General

  • 24-Hour Emergency Maintenance
  • Built-in Microwaves
  • Clubhouse
  • Cyber Cafe with Wi-Fi
  • Dog Park with Agility Equipment
  • Faux Wood Blinds
  • Fitness Center
  • Hardwood Flooring
  • National Relocation Program
  • Online Resident Services
  • Package Receiving Service
  • Patio, Screened Porch, or Sunroom
  • Playground
  • Pre-qualified Renter's Insurance Available
  • Premium Cabinetry with Brushed Nickel Pulls
  • Refinished Countertops
  • Resident Reward Program
  • Resort Style Swimming Pool with Lounge Furniture
  • Security Deposit Alternative Available
  • Short Term Lease Available
  • Summer Kitchen with Grills
  • Upgrade Black Appliance Package Available
  • Upgraded Lighting and Plumbing Fixtures
  • Walk In Closets
  • Wi-Fi at Pool, Clubhouse and Fitness Center
  • Woodburning Fireplace

Pets

  • Cats Allowed
  • Dogs Allowed

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,145 - $2,149

  • SQ. FT.

    870

  • Available
    Avail.

    1 Units

  • Model

    A1

  • Price
    Price

    $1,270 - $2,117

  • SQ. FT.

    931

  • Available
    Avail.

    1 Units

  • Model

    A2

2 Bedrooms, 2 Bathrooms

  • Price
    Price

    N/A

  • SQ. FT.

    1,113

  • Available
    Avail.

    N/A

  • Model

    B2

  • Price
    Price

    N/A

  • SQ. FT.

    1,225

  • Available
    Avail.

    N/A

  • Model

    B4

  • Price
    Price

    $1,269 - $2,007

  • SQ. FT.

    1,012

  • Available
    Avail.

    1 Units

  • Model

    B1

  • Price
    Price

    $1,317 - $2,180

  • SQ. FT.

    1,120

  • Available
    Avail.

    1 Units

  • Model

    B3

  • Price
    Price

    $1,434 - $2,404

  • SQ. FT.

    1,232

  • Available
    Avail.

    2 Units

  • Model

    B5

3 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,550 - $3,013

  • SQ. FT.

    1,308

  • Available
    Avail.

    1 Units

  • Model

    C1

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

B
Highmark Residential
VIEW 250 COMMUNITIES

Newly Renovated – Spacious Interiors – Resort-Style Amenities Take your pick from our spacious one, two and three bedroom homes each boasting the luxuries of modern style living at its best. Each home at The Brook Apartment Homes in Charlotte, NC is packed with the kind of amenities that can make your life richly rewarding. From designer kitchens with gorgeous cabinetry and newly refinished countertops to the elegant hardwood style flooring, you’ll have a host of amenities designed specifically with your comfort and convenience in mind. Relax in your own private sunroom, or kick back on your own screened-in porch and you’ll soon realize that you are right where you want to be. Contact us today to reserve your new home at The Brook!

Office Hours

  • Sunday: Closed
  • Monday - Friday: 10:00 AM - 06:00 PM
  • Saturday: 10:00 AM - 05:00 PM

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Frequently Asked

What are noise levels like at The Brook Apartment Homes?
The community is rated 1/5 stars, which is considered having extremely loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Brook Apartment Homes?
The community is rated 1/5 stars, signifying no satisfaction on average.

How safe is The Brook Apartment Homes?
The community is rated 1/5 stars, which is considered being not safe on average.

How satisfied are residents with the neighborhood
The community is rated 3/5 stars, signifying moderate satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 1/5 stars, which is considered being not very effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 16 days to their community reviews in the past year.

Who manages The Brook Apartment Homes?
Highmark Residential

What is the pet policy at The Brook Apartment Homes?
Cats Allowed
Dogs Allowed

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths


The Brook Apartment Homes Gallery

Manager Uploaded Photos
Floor Plans

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The Brook Apartment Homes is a 870 - 1,308 sqft apartment in Charlotte in zip code 28210. This community has a 1 - 3 bedroom, 1 - 2 bathroom, and is for rent for $1,145 - $3,013. Nearby cities include Matthews, Belmont, Pineville, Harrisburg, and Mount Holly. 28226, 28217, 28209, 28134, and 28211 are nearby zip codes.

  • Price

  • Sq. Ft.

  • Availability

  • Model

MOVE-IN SPECIAL

The Brook Apartment Homes

Provided by Property Management

Management Photos (27)

  • (Manager photo uploaded on 01/31/2020) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 01/31/2020) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 01/31/2020) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 01/31/2020) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 01/31/2020) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 01/31/2020) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 01/31/2020) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 01/31/2020) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 01/31/2020) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 01/31/2020) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 07/10/2020) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 01/31/2020) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 05/14/2021) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 07/10/2020) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 05/14/2021) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 07/10/2020) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 07/10/2020) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 07/10/2020) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 01/31/2020) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 02/21/2019) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 02/21/2019) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 02/21/2019) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 02/21/2019) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 02/21/2019) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 02/21/2019) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 02/21/2019) Image of The Brook Apartment Homes in Charlotte, NC
  • (Manager photo uploaded on 02/21/2019) Image of The Brook Apartment Homes in Charlotte, NC

Provided by Other Residents

Resident Photos (2)

  • (Resident photo uploaded on 05/23/2014) Image of The Brook Apartment Homes in Charlotte, NC
  • (Resident photo uploaded on 05/23/2014) Image of The Brook Apartment Homes in Charlotte, NC
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