Review History for Verified Resident 590682

The Francis


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Resident 590682

Verified Resident 2018

1/8/2019

I've not had the best experience to be quite frank. The mail situation is a nightmare. I've been given the wrong package 3 times. The last incident has caused my neighbor to give me attitude. I had a situation with one of the front office staff over a parking sticker. There is debris in the parking garage which cause a friend to trip. The apartment fixtures are cheap and have had to place 3-- service requests in under 3 months. The dog park is very stinky and needs a divider for large and small breeds as some dogs are very aggressive. If you'd like to know more, please feel free to call me. Thanks.
    Manager

    1/13/2019

    The Francis
    Verified Resident 590682, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. The fabrication of the beautiful new mail space will has started and consist of relocating and expanding the mailboxes and installing parcel lockers to the first floor. While this is underway concierge is assisting with mail and packages for all residents. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (980) 236-8211. We look forward to hearing from you. Have a great day!

    Review 22 out of 38

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    The Francis

    March 2024

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