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The Park at Caterina

10019 Plum Creek Lane, Charlotte, NC 28210

3.6

(240 Reviews)

Reviews

3.6 rating

240 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2024

1

11/6/2024

Do not move here

Leasing staff are rude and has locked people out of their accounts causing them to behind, and then will not accept payments. The staff lie and with hold contact information to get in touch with their bosses. They do not fix anything in the apartment, and do not take trash, when you are made to pay for trash valet

    Updated Review

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    Resident 1247747

    Verified Resident 2024

    3.5

    5/20/2024

    Algunos apartamentos est?n en muy malas condiciones, pues tienen cosas muy viejas y deber?an de cambiarlas, pues ?l monto del alquiler no concuerda con el estado en que est?n los apartamentos y las ?reas de las escaleras le falta limpieza

      Review Author Icon

      Resident 1250307

      Verified Resident 2024

      3

      5/10/2024

      The office staff was helpful prior and up to my move in. I was told they found a "gem of an apartment" for me. Apparently, a gem of an apartment means no working AC (since fixed, thank you), a faulty lock and key, broken smoke & C02 detectors, a dirty, nasty closet left over from previous tenants (apartment was clearly not cleaned well prior to my move-in, been here over a week and haven't finished unpacking due to the gross shelves in the closet. The office has seen pictures and has done nothing to address this), my bath tub doesn't drain while I'm showering, I could go on and on. Do yourself a favor and be very cautious when apartment hunting.

        Review Author Icon

        Resident 1243806

        Verified Resident 2024

        3.7

        4/12/2024

        Was a quick and helpful experience. I unexpectedly had to move from my last complex due to mold. The staff assured me that apartments were tested and safe prior to move in and the process was quick and easy

          Manager

          4/15/2024

          The Park at Caterina
          Thank you for taking the time to write such a great review! We are pleased to hear how much you love your new home and the community! Please contact us if there is anything you need. Sincerely, Tronell Wynn, Community Manager

          Updated Review

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          Resident 1197035

          Verified Resident 2023 - 2024

          5

          3/19/2024

          The staff was extremely nice during the tour and process. My neighbors are nice as well. Whenever I have an issue or I need something, I get a fast response. I like how the staff even live in the area. My place is the right size just for me and have exactly what I need. Especially the washer and dryer and the dishwasher.

            Manager

            4/6/2024

            The Park at Caterina
            We are so grateful to hear that you are loving living at The Park at Caterina! We strive to make sure you are able to Live It! Please let us know if there is every anything we can do to make you continue to call The Park at Caterina home!

            Updated Review

            Review Author Icon

            Resident 1148789

            Verified Resident 2023 - 2024

            5

            3/6/2024

            The staff here is super nice. Maintenance request are usually taken care within 24hrs. The neighbor are nice and quiet. Close to many shops n restaurants. Hospitals and Dr's nearby. I love the decision I made of moving here

              Manager

              3/12/2024

              The Park at Caterina
              Verified Resident, Thank you for the amazing review! While Google places stars next to our name- you're the real star! Please let us know if there is anything you ever need.

              Updated Review

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              Resident 1089181

              Verified Resident 2022 - 2024

              5

              3/6/2024

              I have been here for 2 years and have been very happy with the service response, attention to detail and the friendly, helpful and professional staff. TJ, Imahni and Kamal are awesome as well as the maintenance staff.

                Manager

                3/12/2024

                The Park at Caterina
                Thank you so much for the kind words. The entire team makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling The Park at Caterina home. If there is anything that I can ever do for you, please feel free to contact us here at the office. Kindest Regards, Tronell Wynn
                Review Author Icon

                Resident 1232138

                Verified Resident 2021 - 2024

                2.2

                3/5/2024

                I decline to share as my views are not positive..I'll keep my negative comments to my self my ratings should speak for themselves. I've been here almost 3 years and the apartments are now under new management which is a lol better but still not all is hyped up to be.

                  Manager

                  3/15/2024

                  The Park at Caterina
                  Dear valued resident, My team and I would like to extend our sincerest apologies to you for your experience here at The Park at Caterina. It is our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. I have an open door policy and you are always welcome to contact me or come by the business office at your earliest convenience. I hope to hear from you soon. I can be reached at 704-533-9953 or caterina@hrpliving.com. Kindest Regards, Tronell Wynn, Community Manager
                  Review Author Icon

                  Resident 1230352

                  Verified Resident 2019 - 2024

                  5

                  2/28/2024

                  Esta mejor esta administraci?n es m?s atenta y r?pida para solucionar nuestros problemas, creo que les falta un poco mantener limpios los pasillos de las escaleras a los departamentos pero fuera de eso todo es estupendo afortunadamente he tenido un buen servicio y atenci?n de esta administraci?n me gustar?a un mejor servicio referente al recolectar la basura pero pienso que est? bien esta administraci?n

                    Manager

                    3/1/2024

                    The Park at Caterina
                    Verified Resident, Thank you for the amazing review! While Google places stars next to our name- you're the real star! Please let us know if there is anything you ever need.

                    Updated Review

                    Review Author Icon

                    Resident 1175361

                    Verified Resident 2023 - 2024

                    4.5

                    2/17/2024

                    The front office staff are friendly, hardworking people. Imani & Jamal are the managers there and they are legit people to communicate and work with. The community is pretty much quiet minus the loud cars,lol.

                      Manager

                      2/19/2024

                      The Park at Caterina
                      Verified Resident, thank you for taking the time to write such a great review! We strive to deliver an amazing experience every time! Please contact us if there is anything you need. Sincerely, Tronell Wynn, Community Manager
                      Review Author Icon

                      Resident 819767

                      Verified Resident 2022 - 2024

                      5

                      2/5/2024

                      La cominudida de las mejores del ?rea muy limpio el personal muy amable los vecinos muy respetuosos y tranquilo el ambiente sin quejas de ningun tipo en lo personal encantada de vivir en the park at caterine sin duda ...

                      Manager

                      2/7/2024

                      The Park at Caterina
                      Verified Resident, thank you for taking the time to write such a great review! We are pleased to hear how much you love your new home and the community! Please contact us if there is anything you need. Sincerely,

                      Updated Review

                      Review Author Icon

                      Resident 1219286

                      Verified Resident 2019 - 2024

                      5

                      1/29/2024

                      Love this community. Leasing staff and maintenance are so friendly and supportive. Manager always send us email regarding any updates. If you need something they always listen, you feel super welcomed!!

                        Manager

                        1/31/2024

                        The Park at Caterina
                        Verified Resident, Thank you for the amazing review! While Google places stars next to our name- you're the real star! Please let us know if there is anything you ever need.
                        Review Author Icon

                        Resident 1215524

                        Verified Resident 2023 - 2024

                        4.2

                        1/8/2024

                        I cannot blame my property management for my neighbors above me (who were a bit troublesome), but once those people moved out, I do not have any complaints. The people here are all cool in my eyes. FA

                          Manager

                          1/17/2024

                          The Park at Caterina
                          Verified Resident, Thank you for the amazing review! While Google places stars next to our name- you're the real star! Please let us know if there is anything you ever need.
                          Review Author Icon

                          Resident 1213427

                          Verified Resident 2023 - 2024

                          4.7

                          1/2/2024

                          I just moved here from California so I'm getting to know the area, so far, it's been a good experience. I signed a years lease, but if things keep going the way they have been I'll probably opt for another year..happy new year to your staff..??

                            Manager

                            1/17/2024

                            The Park at Caterina
                            Dear Valued Resident, Thank you so much for the kind words. The entire team at <Property Name> makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling <Property Name> home. If there is anything that I can ever do for you, please feel free to contact me at <Phone Number> or <Email Address>. Kindest Regards,
                            Review Author Icon

                            Resident 1212036

                            Verified Resident 2004 - 2023

                            3.8

                            12/27/2023

                            I moved in this apartment back in February 2004(February 2024 will be 20 years).this apartment complex has gone through different ownership in my almost 20 years living here. My experience living here it's been interesting, not to many complaints from me about fellow neighbors, a pleasant community for all people of life.

                              Manager

                              1/2/2024

                              The Park at Caterina
                              Verified Resident, thank you for taking the time to write such a great review! We strive to deliver an amazing experience every time! Please contact us if there is anything you need. Sincerely, Tronell Wynn, Community Manager
                              Review Author Icon

                              Resident 1210967

                              Verified Resident 2023

                              5

                              12/22/2023

                              It's really nice to be in a community where the people are really friendly. I feel safe at night. Just hope things stay this way all the time. Don't have nothing else to say concerning the apartment at this time.

                                Manager

                                12/27/2023

                                The Park at Caterina
                                Dear Verified Resident, Thank you so much for the kind words. The entire team at The Park at Caterina takes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling The Park at Caterina home. If there is anything that I can ever do for you, please feel free to contact me. Thank you, Tronell Wynn, Community Manager
                                Review Author Icon

                                Resident 1207362

                                Verified Resident 2023

                                5

                                12/11/2023

                                Imahni was amazing at helping me and my friend find an apartment. Completely sold us on the community and was very inclusive with renters while on our tours. Very friendly and helpful and definitely recommend speaking to her if you have any questions or concerns.

                                  Manager

                                  12/13/2023

                                  The Park at Caterina
                                  Verified Resident, Thank you for the amazing review! While Google places stars next to our name- you're the real star! Please let us know if there is anything you ever need. Sincerely, Tronell Wynn, Community Manager
                                  Review Author Icon

                                  Resident 1205559

                                  Verified Resident 2021 - 2023

                                  3.8

                                  12/6/2023

                                  I love being over here. It's quiet and tucked away. The new office staff is friendly and always willing to help. Maintenance is always on point! The apartments themselves are old and could use updating but it seems like this new team is getting the job done!

                                    Manager

                                    12/8/2023

                                    The Park at Caterina
                                    Verified Resident, thank you for taking the time to write such a great review! We strive to deliver an amazing experience every time! Please contact us if there is anything you need. Tronell Wynn, Community Manager
                                    Review Author Icon

                                    Resident 1203639

                                    Verified Resident 2022 - 2023

                                    4.8

                                    11/30/2023

                                    Great community! The management team and maintenance team are awesome and always professional. Also can't get any better with the location of the park at caterina. It's around everything! Definitely recommend checking it out

                                      Manager

                                      12/4/2023

                                      The Park at Caterina
                                      Verified Resident, Thank you for the amazing review! While Google places stars next to our name- you're the real star! Please let us know if there is anything you ever need. Sincerely, Tronell Wynn, Community Manager

                                      Updated Review

                                      Review Author Icon

                                      Resident 1090381

                                      Verified Resident 2020 - 2023

                                      3.7

                                      11/27/2023

                                      I was pretty happy when I moved in, the staff was great, it still is, neighbors were wonderful, not so much anymore. I think it needs to be a closer look at who is renting. Inhave had alreadybissues with two tenants that came after me, and I was asked to provide proof of my claims

                                        Updated Review

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                                        Resident 1196754

                                        Verified Resident 2023

                                        4.5

                                        11/17/2023

                                        It was an easy process moving in. I toured on a Saturday, submitted the application on Sunday, was accepted by Monday or Tuesday and moved in the following week, very quick! It has been great thus far. Absolutely love TJ in the leasing office. Community is quiet and feels safe. There could be more parking though...

                                          Manager

                                          11/21/2023

                                          The Park at Caterina
                                          , thank you for taking the time to write such a great review! We strive to deliver an amazing experience every time! Please contact us if there is anything you need. Sincerely, Samantha Amato, Regional Marketing Specialist
                                          Review Author Icon

                                          Resident 1196879

                                          Verified Resident 2021 - 2023

                                          3.3

                                          11/6/2023

                                          Since the new management company took over things have gotten better. Things have been cleaner and more community events. There is still room for improvement with garbage pick up, trash around the community and the playground can use an update.

                                            Manager

                                            11/17/2023

                                            The Park at Caterina
                                            , Thank you for the amazing review! While Google places stars next to our name- you're the real star! Please let us know if there is anything you ever need. Sincerely, Samantha Amato, Regional Marketing Specialist

                                            Updated Review

                                            Review Author Icon

                                            Resident 1152010

                                            Verified Resident 2018 - 2023

                                            4.3

                                            10/30/2023

                                            Before Hawthorne Mgmt took over I was thinking about leaving. But Hawthorne Mgmt has made this more of a community that I want to live in. The communication has been better and maintenace has improved 100%

                                              Manager

                                              11/9/2023

                                              The Park at Caterina
                                              Dear <Name> or Valued Resident, Thank you so much for the kind words. The entire team at <Property Name> makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling <Property Name> home. If there is anything that I can ever do for you, please feel free to contact me at <Phone Number> or <Email Address>. Kindest Regards, <Full Name, Title>
                                              Review Author Icon

                                              Resident 1193690

                                              Verified Resident 2023

                                              4.3

                                              10/27/2023

                                              Excelente atenci?n a futuros residentes por parte de la administraci?n y tranquilo ambiente alejado del ruido, las mascotas son m?s que bienvenidas y los vecinos son tranquilos y respetuosos, perfecto lugar para vivir

                                                Manager

                                                11/1/2023

                                                The Park at Caterina
                                                , Thank you for the amazing review! While Google places stars next to our name- you're the real star! Please let us know if there is anything you ever need. Sincerely, Samantha Amato, Regional Marketing Specialist

                                                Updated Review

                                                Review Author Icon

                                                Resident 1123794

                                                Verified Resident 2020 - 2023

                                                5

                                                10/17/2023

                                                I have lived here going on 4 years. And it's been absolutely amazing it's very quiet. People stay to their self but also help when needed. Another thing that I love about this community is that they have all of the stores that I love to go to. Right, in the same area, all the food restaurants is a very great place to live.

                                                  Manager

                                                  10/24/2023

                                                  The Park at Caterina
                                                  , Thank you for the amazing review! While Google places stars next to our name- you're the real star! Please let us know if there is anything you ever need. Sincerely, Samantha Amato, Regional Marketing Specialist

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  Messina

                                                  1 Bed, 1 Bath | 680 sq. ft.

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  Tuscany

                                                  2 Beds, 1 Bath | 837 sq. ft.

                                                  See Floor Plan Details

                                                  Venus

                                                  2 Beds, 1 Bath | 826 sq. ft.

                                                  See Floor Plan Details

                                                  Naples

                                                  2 Beds, 2 Baths | 934 sq. ft.

                                                  See Floor Plan Details

                                                  Florence

                                                  2 Beds, 1 Bath | 904 sq. ft.

                                                  See Floor Plan Details

                                                  Milan

                                                  2 Beds, 2 Baths | 1,048 sq. ft.

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  D
                                                  D

                                                  Renter Ratings

                                                  C

                                                  Review Ratings (from 3 reviews)

                                                  Noise

                                                  3.3

                                                  Grounds

                                                  2.3

                                                  Safety

                                                  2.0

                                                  Office Staff

                                                  3.0

                                                  Maintenance

                                                  3.0

                                                  Neighborhood

                                                  3.3

                                                  Survey Scores N/A

                                                  Review Count

                                                  C

                                                  Number of reviews in the past 365 days

                                                  3

                                                  Manager’s Review Engagement

                                                  F

                                                  Percentage of reviews responded to

                                                  0.00%

                                                  Manager’s Review Reply Time

                                                  F

                                                  Average time to respond to reviews

                                                  N/A

                                                  View Community Timeline
                                                  View Community Timeline

                                                  Features & Amenities

                                                  Laundry
                                                  • In-Unit Washer and Dryers
                                                  • Laundry Facilities
                                                  • Laundry On-Site
                                                  Parking
                                                  • Parking
                                                  Pets
                                                  • Dogs Allowed
                                                    Fee: $350. Rent: $25. Comments: The Park at Caterina is a pet-friendly community; we love our furry friends! There is a one-time, non-refundable pet fee of $350 for the first pet and $150 for additional pets. There is a $25 pet rent per month.
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                                                  • Cats Allowed
                                                    Fee: $350. Rent: $25. Comments: The Park at Caterina is a pet-friendly community; we love our furry friends! There is a one-time, non-refundable pet fee of $350 for the first pet and $150 for additional pets. There is a $25 pet rent per month.
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                                                  Other
                                                  • Abundant Closet and Storage Space
                                                  • Additional Storage
                                                  • Air Conditioner
                                                  • Balcony or Patio
                                                  • Black Appliances
                                                  • Business Center
                                                  • Cat Friendly
                                                  • Clubhouse
                                                  • Coat Closets
                                                  • DishWasher
                                                  • Double Closets Available
                                                  • Fitness Center
                                                  • Gooseneck Faucet in Kitchen
                                                  • Grilling Area
                                                  • Large Dog Friendly
                                                  • Linen Closets
                                                  • On-Site Maintenance
                                                  • On-Site Management
                                                  • Outdoor Fireplace and Lounge Area
                                                  • Oversized Windows In Master Bedroom
                                                  • Park-like Setting
                                                  • Pet-Friendly Community
                                                  • Plank Flooring
                                                  • Playground
                                                  • Pool
                                                  • Refrigerator
                                                  • Screened Patio
                                                  • TV Lounge
                                                  • Tile Tub Surrounds
                                                  • Tiled Backsplash in Kitchen
                                                  • Trash Compactor
                                                  • Under Cabinet Lighting
                                                  • Utility Room With Storage Available
                                                  • Valet Trash Service
                                                  • Walk In Closets
                                                  • X-Large Pet Park With Agility Equipment
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                                                  Leasing

                                                  Welcome home to The Park at Caterina Apartments in the desirable Pineville area of south Charlotte, North Carolina. Here you ll find a peaceful, pet-friendly community, exquisite amenities to meet your every need, 1- and 2-bedroom apartment homes with plank flooring, updated kitchens, abundant storage, and full-size Washers and Dryers in every home. Gather in our open concept floor plans with friends and family, find refreshment in the tranquility of your home, or watch the sunset on your private balcony--the choice is yours. When you claim an address at The Park at Caterina, you ll have the perfect space to easily work from home, unwind in the comforts of your own space or find an adventure that nourishes the soul in the vibrant city of Charlotte. This community is more than a place to lay your head, it s a lifestyle. Live your best life at The Park at Caterina..
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                                                  Leasing Options

                                                    • 12 months

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 04:00 PM
                                                  This community is managed by

                                                  Hawthorne Residential Partners

                                                  B+
                                                  B+
                                                  Communities
                                                  222

                                                  Schools

                                                  South Mecklenburg High School
                                                  Distance
                                                  3.05 min drive / 1.03 mi away
                                                  Smithfield Elementary
                                                  Distance
                                                  6.03 min drive / 1.24 mi away
                                                  Quail Hollow Middle
                                                  Distance
                                                  4.07 min drive / 1.37 mi away
                                                  Sterling Elementary
                                                  Distance
                                                  11.13 min drive / 1.56 mi away
                                                  Pineville Elementary
                                                  Distance
                                                  8.29 min drive / 1.72 mi away
                                                  McAlpine Elementary
                                                  Distance
                                                  8.84 min drive / 2.11 mi away
                                                  Endhaven Elementary
                                                  Distance
                                                  8.82 min drive / 2.44 mi away

                                                  School data provided by openstreetmap

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  How is The Park at Caterina Rated?
                                                  Based on 240 number of votes by renters, The Park at Caterina is currently rated 3.6 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at The Park at Caterina?
                                                  The Park at Caterina is rated 2.3/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  How effective was the maintenance team when resolving your problem?
                                                  The Park at Caterina is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                  What are noise levels like at The Park at Caterina?
                                                  The Park at Caterina is rated 3.3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                  How safe is The Park at Caterina?
                                                  The Park at Caterina is rated 2/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  How satisfied are residents with the neighborhood?
                                                  The Park at Caterina is rated 3.3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                  How satisfied are residents with the staff at The Park at Caterina?
                                                  The Park at Caterina is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                  Who manages The Park at Caterina?
                                                  Hawthorne Residential Partners
                                                  What is the pet policy at The Park at Caterina?
                                                  Dogs Allowed
                                                  Fee: $350
                                                  Rent: $25
                                                  Comments: The Park at Caterina is a pet-friendly community; we love our furry friends! There is a one-time, non-refundable pet fee of $350 for the first pet and $150 for additional pets. There is a $25 pet rent per month.
                                                  Cats Allowed
                                                  Fee: $350
                                                  Rent: $25
                                                  Comments: The Park at Caterina is a pet-friendly community; we love our furry friends! There is a one-time, non-refundable pet fee of $350 for the first pet and $150 for additional pets. There is a $25 pet rent per month.
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 2 Baths

                                                  Check Availability

                                                  The Park at Caterina

                                                  April 2025

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                                                  Baths

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                                                  The Park at Caterina is a 680 - 1,048 sq. ft. apartment in Charlotte in zip code 28210. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Charlotteq, Matthews, Pineville, Mount Holly, Belmont, Harrisburg, Huntersville, Cramerton, Indian Trail, Lake Wylie, Fort Mill, Indian Land, and Concord.

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