The Villages Apartments
#3,038 #55 #260

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The Villages Apartments

1600 Village Brook Drive, Charlotte, NC 28210
(95 Reviews)
$1,238 - $1,376/mo
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Floor Plans & Pricing

1 Bedroom

1B 1 x 1

1 Bed, 1 Bath | 686 sq. ft.

$1,238

2 Available Units

See Floor Plan Details

1A 1 x 1

1 Bed, 1 Bath | 509 sq. ft.

See Floor Plan Details

2 Bedrooms

2A 2 x 2

2 Beds, 2 Baths | 910 sq. ft.

$1,376

5 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A-

Review Ratings

Noise

4.5

Grounds

4.0

Safety

2.7

Office Staff

4.5

Maintenance

4.8

Neighborhood

4.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B+

Number of reviews in the past 365 days

13

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A+

Average time to respond to reviews

1.31 days

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The Villages Apartments Reviews

(95)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1224632

Verified Resident 2021 - 2024

2/8/2024

The villages is a quite community of working class adults. Not many kids in this complex. It is quite as far as apartments go. It is expensive for what you get,but every place in Charlotte is expensive

    Manager

    2/12/2024

    The Villages Apartments
    Thank you for sharing your experience. We understand that value is important and we strive to provide a living environment that meets the expectations of our residents. When you have a moment, please contact our Property Manager at thevillagesmanager@gwrmanagementco.com so we may resolve any concerns you have.
    Review Author Icon

    Resident 1219319

    Verified Resident 2015 - 2024

    1/22/2024

    The Villages are great apartments, I have been here almost 8 years and have no complaints. It's quiet, very clean, manager is wonderful and maintenance is amazing and fast. I highly recommend this complex!

      Manager

      1/22/2024

      The Villages Apartments
      Thank you for the wonderful review! We are happy to hear that you are loving your home here at The Villages. Your review is appreciated, and we look forward to continuing excellence!
      Review Author Icon

      Resident 374771

      Verified Resident 2018 - 2024

      1/6/2024

      My experience at this community has been good. There have been some hiccups in the past due to car towing and I wasn't able to view my apartment when I first moved in, which was disappointing at the time due to my experience from the… See More >
        Manager

        1/7/2024

        The Villages Apartments
        Thanks for your fantastic review. We're delighted that despite facing some challenges during the process, we managed to transform your experience into a positive one. If there are any other issues you'd like to address, feel free to contact our Property Manager at thevillagesmanager@gwrmanagementco.com. We're thrilled to have you as a resident here at The Villages!
        Review Author Icon

        Resident 1208814

        Verified Resident 2022 - 2023

        12/15/2023

        The experience has been okay. The amount we pay for rent, we don't feel is worth what is offered, we don't have the amenities(playground, security cameras, bigger workout room. It seems like things in the apartment are fixed up to a minimum but after awhile… See More >
          Manager

          12/18/2023

          The Villages Apartments
          Thank you for sharing your experience with us. We appreciate your feedback and take all comments seriously. We're sorry to hear that certain aspects haven't met your expectations. Your insights are invaluable, and we're committed to continuous improvement. If you have specific concerns, please don't hesitate to contact us directly at 704-552-9660 or thevillagesmanager@gwrmanagementco.com. We value your residency and aim to make your living experience as positive as possible.
          Review Author Icon

          Resident 1208472

          Verified Resident 2017 - 2023

          12/14/2023

          The Experience has been mostly great, but with the recent uprise in auto theft with Hyundai's and KIAs because of a viral Tiktok video, we are starting to see these break ins and and autotheft almost biweekly. This week alone I have witnessed two… See More >
            Manager

            12/17/2023

            The Villages Apartments
            Thank you for your positive feedback on your overall experience. We share your concern regarding the recent incidents you mentioned. Your safety is and will always be our top priority, and we're actively exploring enhanced security measures, including surveillance systems. We invite you to stop by our office or contact us directly at 704-554-8770 or thevillagesmanager@gwrmanagementco.com so we may further discuss the details you shared or suggestions you may have. We look forward to connecting with you.
            Review Author Icon

            Resident 1196175

            Verified Resident 2021 - 2023

            11/5/2023

            Service orders completed in a timely fashion. Management responsive to emails quickly. A very quiet community. Only negatives are there's no dog park or car washing station. Older community, no granite

              Manager

              11/6/2023

              The Villages Apartments
              Thank you for your review. We always welcome suggestions to ensure that your living experience with us is the best possible. Please take a moment to visit our office so that we may discuss your feedback in more detail. Thank you!
              Review Author Icon

              Resident 1185500

              Verified Resident 2020 - 2023

              9/30/2023

              The community is Amazing. It's quiet, the staff is friendly and welcoming. The cardio facility is good for cardio. The pool is fun & relaxing and very well maintained. It's like a little slice of heaven tucked away in the cut.

                Manager

                10/2/2023

                The Villages Apartments
                We do our best to ensure the best here at The Villages! Thank you for taking the time to share such a kind review. Your time with us is important, and we hope you continue to have a pleasant time in our community!
                Review Author Icon

                Resident 1184789

                Verified Resident 2017 - 2023

                9/27/2023

                Since GWR has taken over it has really not been a great experience. Rent increased $200. Also the box to drop your rent off has been taken away. Not everyone gets off early enough to drop their rent off before the office closes or… See More >
                  Manager

                  9/28/2023

                  The Villages Apartments
                  Thank you for your review. Please know that our prices are based on our market and are comparable to other communities with similar amenities and services. Additionally, residents are able to pay online with a fee of $2.95. We'd be more than happy to speak with you about your feedback so please visit our office when you have a moment.
                  Review Author Icon

                  Resident 1183841

                  Verified Resident 2021 - 2023

                  9/25/2023

                  My experience with The Villages has been mostly positive. Penny and her staff do a great job. The community is quiet and everyone minds their business. My new neighbors across the hall are a little messy in the breezeway but I hope it will get… See More >
                    Manager

                    9/25/2023

                    The Villages Apartments
                    We do our best to provide you with professional service, so we’re happy that our team has contributed to your wonderful experience. Thank you for your feedback!
                    Review Author Icon

                    Resident 753231

                    Verified Resident 2022 - 2023

                    9/23/2023

                    nice, quiet apartment complex. upkeep is done regularly and the apartments are well kept. some things are a little outdated but it's still worth it. management is really responsive but you have to sign up for some silly things, like the pet screening.

                      Manager

                      9/24/2023

                      The Villages Apartments
                      Thank you for reviewing The Villages. We'll continue to do our best and are always available at our office if we can ever assist you with anything.
                      Review Author Icon

                      Resident 1180625

                      Verified Resident 2017 - 2023

                      9/14/2023

                      I love that the complex is seemingly off the grid. It's off a main road, but a you know if you know. The staff is great and if you have an issue it is address quickly. If it can't be you are kept in the… See More >
                        Manager

                        9/14/2023

                        The Villages Apartments
                        We're great to hear that you appreciate our location and our dedicated staff. At The Villages, we take pride in providing superb service and an enjoyable community. We are glad to read that you are a happy resident and look forward to continuing to exceed your expectations in the future.
                        Review Author Icon

                        Resident 1160416

                        Verified Resident 2012 - 2023

                        7/17/2023

                        A wonderful community to live in I have lived here for over 11 years because of the how well kept the community is and how well the staff treat there residents. I just need my apartment painted. Other than that that's all I can bad.

                        Manager

                        7/17/2023

                        The Villages Apartments
                        Hi there, thank you for sharing your experience! We're delighted to know that our excellent service has encouraged you to reside at The Villages for the past 11 years. Please stop by our office so we may discuss your feedback concerning the painting of your apartment in person. We truly appreciate your feedback and we hope to have you as a happy resident for many more years to come!
                        Review Author Icon

                        Resident 1137957

                        Verified Resident 2017 - 2023

                        5/6/2023

                        Great staff! All of them!!! Sidewalks could use repairs. Monitor abandoned broken down vehicles more closely. Have valet trash as an option. Repave parking lots. Have fence behind property at 1600 buildings.

                          Manager

                          5/7/2023

                          The Villages Apartments
                          Thank you for taking a moment to share your thoughts and experience. If you'd like to discuss your feedback in greater detail, please contact our office. We're always happy to help!
                          Review Author Icon

                          anonymous

                          prospectiveVisited 2020

                          8/10/2020

                          The area is great for my lively hood. The rent is fair for what I'm looking for. The units are clean and modern. The best thing about this property is the great staff. The manager( Penny Hightower) and the assistant manager (Natasha Morris) were so… See More >
                            Manager

                            8/12/2020

                            The Villages
                            Hello, and thank you for taking a moment to provide some feedback. Hearing from our residents allows us to improve the property for all tenants, so we appreciate it. We're glad to hear that you're enjoying your space, and that the price is right for you. And of course, compliments to our staff are our favorite. We appreciate your residency, and hope you'll remain at The Villages for many years to come.
                            Review Author Icon

                            anonymous

                            Resident 2017 - 2020

                            8/5/2020

                            Pros: Clean! (Clean complex, clean pool, clean laundry area) Trees and shrubs and grass always maintained. Maintenance is quick to respond to issues. Screened in patios. Nice paths for dog walking. Really nice pool and grill area available. Quiet complex - no playground and not… See More >
                              Manager

                              8/6/2020

                              The Villages
                              Wow! Reviews like yours make our day! We always appreciate hearing when team members, like Penny, make a positive impression with our residents. We appreciate your positive review and thank you for choosing to make your home with us. We appreciate your suggestions, resident feedback is our strongest tool! If you need anything, please let us know, we are always here to help!
                              Review Author Icon

                              anonymous

                              Resident 2018 - 2020

                              6/17/2020

                              I enjoyed my two years at The Villages before buying a townhome. The office and maintenance staff were very professional. No complaints from me whatsoever. The grounds were kept very nice and I'll miss the huge, beautiful old trees. The Villages are super convenient to… See More >
                                Manager

                                6/18/2020

                                The Villages
                                Thank you for your review of The Villages. It's so nice to hear that you enjoyed everything we have to offer at the community, and that the office team was so courteous and helpful. Congratulations on purchasing your home!
                                Review Author Icon

                                Kelsey_C511

                                Resident 2018 - 2020

                                6/15/2020

                                I have lived at the Villages apartments for over two years. I have loved it from the start, the staff is nothing but accommodating, and over the last two years I have gotten to know them very well. We are on a first name basis,… See More >
                                  Manager

                                  6/16/2020

                                  The Villages
                                  Thank you for your five-star rating and for sharing such kind words about our team. It's so nice to hear that you have been treated to exceptional customer service by Miss Penny and Ivan. They really are great! We appreciate your feedback, and hope that you have a wonderful residency at The Villages.
                                  Review Author Icon

                                  SJA

                                  Resident 2019 - 2020

                                  6/7/2020

                                  I have lived here for a few months now and I wish I would have paid more attention to the reviews. The walls are very thin, you hear all the noise from the neighbors and the bugs are a little much. Yes, there are above… See More >
                                    Manager

                                    6/8/2020

                                    The Villages
                                    We’re sorry to hear that we’ve fallen short of meeting your expectations. We would love to speak with you about your concerns in an effort to resolve any issues. Please contact us at thevillagesmanager@gwrmanagementco.com or 844-689-5004. Thank you.
                                    Review Author Icon

                                    Butcherjr

                                    Resident 2019

                                    2/13/2019

                                    The staff is the best they've ever had. They do their best to take care of the tenants. Ivan the main maintenance guy is top notch! The grounds are well kept. It's very quit here. Manager does her best to take care of us and… See More >
                                      Review Author Icon

                                      darkraavan

                                      Resident 2006 - 2019

                                      2/9/2019

                                      I've been a resident for over 10 yrs. I truly love this place! It's tucked away from the city. Ihave never heard gun shots here. also my boyfriend and I walk in the evenings after work and never encountered issues. This place is quiet even… See More >
                                        Review Author Icon

                                        sean11138

                                        Resident 2018 - 2019

                                        1/27/2019

                                        Water is always being turned off. This last time it was off most of the day on Sat. Found the maintenance guy Ian asked him how long this time and he just looked at me crazy and said he didn't know. Totally no help and… See More >
                                          Review Author Icon

                                          Lisa 757

                                          Resident 2018 - 2019

                                          1/15/2019

                                          Wow, I understand its Jan 1st but the gun shots around here are really scary. Sounded like a war zone last night. I have been here for the last 2 yrs and last night was the worst. Then on top of that you cant complain… See More >
                                            Review Author Icon

                                            anonymous

                                            Resident 2018

                                            1/9/2019

                                            Don't move there unless you love bugs!! We lived there for 5 months, and had repeated bug issues. Ants, jumping spiders, cockroaches, centipedes and more. The management and maintenance staff was great in responding and having our apartment sprayed but that seemed to be just… See More >
                                              Review Author Icon

                                              anonymous

                                              Resident 2006 - 2016

                                              12/24/2016

                                              I moved into the Villages in August of 2006 and have been here ever since. I have watched management changes, maintenance changes and security changes. I have to say that the current management team is probably the best that has been here since… See More >
                                                Review Author Icon

                                                rynfagan

                                                Resident 2014 - 2016

                                                12/7/2016

                                                I have lived here almost 3 years now to begin with. The location is hidden and quiet is probably the only reason I am still here. The apartments are old and so are most of the appliances, the apartments are fairly small in comparison to… See More >
                                                  Manager

                                                  12/7/2016

                                                  The Villages
                                                  Though we are very sorry to hear that your experience with our community has been less than positive to this point, we do appreciate you voicing your concerns. Our team here is committed to making The Villages the best community possible and we will certainly take your comments into consideration moving forward to help us improve. The comfort of our residents and the upkeep of our homes are top priorities for us and we encourage you to reach out to us if there is anything we can do to assist you in hopes of making your living situation more positive. Thank you.

                                                  Features & Amenities

                                                  Laundry
                                                  • Laundry On-Site
                                                  Pets
                                                  • Dogs Allowed
                                                    Deposit: $500. Fee: $250 ~ 500. Rent: $40. Restrictions: We Love Pets! Pets are allowed at our community with certain conditions as outlined in the Animal Addendum and other Community Policies. A signed addendum plus payment of an additional deposit and pet fee is required upon obtaining a pet. Pet rent in the amount of $20 per pet will be charged and added to your monthly rent. Pets are limited to a maximum 99 lbs. weight limit, and a maximum of 2 pets per apartment. Breed restrictions apply- Contact office for details.. Pet Limit: 2. Comments: We use a third-party service, PetScreening, to ensure compliance with pet and animal policies. All are required to complete a Pet, No Pet or Animal Profile. A nominal annual fee is required to register pets. Those without pets are required to certify their status and no fee is required. Those who have reasonable accommodation requests for a service or emotional support animal need to provide documentation for review and approval. Approved service or emotional support animals won’t incur a fee.
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                                                  • Cats Allowed
                                                    Deposit: $500. Fee: $250 ~ 500. Rent: $40. Restrictions: We Love Pets! Pets are allowed at our community with certain conditions as outlined in the Animal Addendum and other Community Policies. A signed addendum plus payment of an additional deposit and pet fee is required upon obtaining a pet. Pet rent in the amount of $20 per pet will be charged and added to your monthly rent. Pets are limited to a maximum 99 lbs. weight limit, and a maximum of 2 pets per apartment. Breed restrictions apply- Contact office for details.. Pet Limit: 2. Comments: We use a third-party service, PetScreening, to ensure compliance with pet and animal policies. All are required to complete a Pet, No Pet or Animal Profile. A nominal annual fee is required to register pets. Those without pets are required to certify their status and no fee is required. Those who have reasonable accommodation requests for a service or emotional support animal need to provide documentation for review and approval. Approved service or emotional support animals won’t incur a fee.
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                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • Bike Rack or Bike Storage
                                                  • Clubhouse
                                                  • Fitness Center
                                                  • Grilling Area
                                                  • High-Speed Internet
                                                  • Online Payment Portal
                                                  • Pet-Friendly Community
                                                  • Picnic Area
                                                  • Pool
                                                  • Poolside Palapa Bar with Power Outlets and Lighting
                                                  • Quality Landscaping
                                                  • Recycle Collection Centers
                                                  • Short Term Lease Available
                                                  • Smart Home Services
                                                  • Storage Available
                                                  • Sundeck
                                                  • Valet Trash Service
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                                                  Leasing

                                                  The Villages is a premier apartment community located amidst the exquisite rolling hills of South Charlotte, enhanced by classic architecture, mature plantings, and bountiful shade trees. Designed to complement nature s own unsurpassable landscape, The Villages provides the perfect serene setting for the feeling of home along with all the conveniences and amenities which make being home more fun! Apartment home interiors offer thoughtful and practical designs accented with custom features, an abundance of natural light and sense of privacy.
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 10:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  GWR Management

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                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q: Can you hear your neighbors?

                                                  Frequently Asked

                                                  How is The Villages Apartments Rated?
                                                  Based on 95 number of votes by renters, The Villages Apartments is currently rated 3.2 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at The Villages Apartments?
                                                  The Villages Apartments is rated 4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                  How effective was the maintenance team when resolving your problem?
                                                  The Villages Apartments is rated 4.8/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                  What are noise levels like at The Villages Apartments?
                                                  The Villages Apartments is rated 4.5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                  How safe is The Villages Apartments?
                                                  The Villages Apartments is rated 2.7/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  How satisfied are residents with the neighborhood?
                                                  The Villages Apartments is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  How satisfied are residents with the staff at The Villages Apartments?
                                                  The Villages Apartments is rated 4.5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 1.31 days to their community reviews in the past year.
                                                  Who manages The Villages Apartments?
                                                  GWR Management
                                                  What is the pet policy at The Villages Apartments?
                                                  Dogs Allowed
                                                  Deposit: $500
                                                  Fee: $250 ~ 500
                                                  Rent: $40
                                                  Restrictions: We Love Pets! Pets are allowed at our community with certain conditions as outlined in the Animal Addendum and other Community Policies. A signed addendum plus payment of an additional deposit and pet fee is required upon obtaining a pet. Pet rent in the amount of $20 per pet will be charged and added to your monthly rent. Pets are limited to a maximum 99 lbs. weight limit, and a maximum of 2 pets per apartment. Breed restrictions apply- Contact office for details.
                                                  Pet Limit: 2
                                                  Comments: We use a third-party service, PetScreening, to ensure compliance with pet and animal policies. All are required to complete a Pet, No Pet or Animal Profile. A nominal annual fee is required to register pets. Those without pets are required to certify their status and no fee is required. Those who have reasonable accommodation requests for a service or emotional support animal need to provide documentation for review and approval. Approved service or emotional support animals won’t incur a fee.
                                                  Cats Allowed
                                                  Deposit: $500
                                                  Fee: $250 ~ 500
                                                  Rent: $40
                                                  Restrictions: We Love Pets! Pets are allowed at our community with certain conditions as outlined in the Animal Addendum and other Community Policies. A signed addendum plus payment of an additional deposit and pet fee is required upon obtaining a pet. Pet rent in the amount of $20 per pet will be charged and added to your monthly rent. Pets are limited to a maximum 99 lbs. weight limit, and a maximum of 2 pets per apartment. Breed restrictions apply- Contact office for details.
                                                  Pet Limit: 2
                                                  Comments: We use a third-party service, PetScreening, to ensure compliance with pet and animal policies. All are required to complete a Pet, No Pet or Animal Profile. A nominal annual fee is required to register pets. Those without pets are required to certify their status and no fee is required. Those who have reasonable accommodation requests for a service or emotional support animal need to provide documentation for review and approval. Approved service or emotional support animals won’t incur a fee.
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths

                                                  Contact Property

                                                  The Villages Apartments

                                                  March 2024

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                                                  The Villages Apartments is a 509 - 910 sq. ft. apartment in Charlotte in zip code 28210. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,238. Nearby cities include Charlotteq, Matthews, Pineville, Mount Holly, and Belmont.

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