Number of reviews in the past 365 days | 33 |
Percentage of reviews responded to | 87.88% |
Average time to respond to reviews | 28.79 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 33 |
Percentage of reviews responded to | 87.88% |
Average time to respond to reviews | 28.79 days |
Verified Resident 878942, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I would love to speak with you further in regards to this matter and receive more information. Please contact me directly at (704) 717-4811 anytime. Miranda Conaway Community Manager
Verified Resident 823459, we are glad we could help! We will pass your kind words along to the team at The Vinoy. We hope to see you soon!
We appreciate your positive review about your recent experience with us! We strive for 100% satisfaction, and it is great to see you had such a positive experience at The Vinoy At Innovation park.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Unfortunately we are having trouble understanding your review. Please contact the leasing office to discuss this further at (704) 717-4811.
Verified Resident 687941, we're happy you found our staff to be so supportive during your experience here at The Vinoy At Innovation park and we will be sure to share your kind words. Have a great day!
Verified Resident 629404, thank you for your kind review; we are happy to pass along your comments to the team here at The Vinoy At Innovation park!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Hello Verified Resident 842223, we appreciate you taking the time to leave us this feedback. Have a great day and a wonderful weekend!
Kedar Kakade, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. At our community we have a security patrol service that completes two patrols each day. We also offer weekly pest control at your convenience, but are unable to treat within apartments unless requested. Our residents concerns are a top priority to our staff. We are however, unable to bend policies regardless of your length of residency. It sounds like there was a misunderstanding in communication and I would appreciate speaking with you on this matter directly. Please contact me at (704) 717-4811. Miranda Conaway Community Manager
Hi Verified Resident 833832, we are very happy to have provided you with such a positive experience! Thank you so much for your feedback. Have a great day!
Thank you for taking the time to leave us a review. We do offer both classic and renovated style apartment homes at our community. If you would like to discuss our renovated options, please contact our leasing office at your earliest convenience. We hope you have a great day!
Hi Verified Resident 830518, thank you so much for your positive comments about The Vinoy At Innovation park!
Thank you again for taking the time to let us know about your experience. I would love to discuss this matter with you directly so we can be of further assistance. Please contact me at (704) 717-4811. Thank you! Miranda Conaway Community Manager
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Hi Verified Resident 446579, thank you so much for your positive comments about The Vinoy At Innovation park! We hope to see you soon!
Thank you again for taking the time to provide us this feedback. We hope you have a great day!
Hi Verified Resident 812270, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, The Vinoy At Innovation park
Verified Resident 600263, thank you for your kind words and this wonderful review! Your feedback is appreciated. Have a great day!
Hi Verified Resident 481317, thank you so much for your positive comments about The Vinoy At Innovation park! Your feedback is appreciated. Have a great day!
Hello Verified Resident 604978, we appreciate you taking the time to leave us a review. I would like to discuss your points further. Please contact me directly at (704) 717-4811. Thank you and have a great day!
Verified Resident 789386, thank you for your kind review; we are happy to pass along your comments to the team here at The Vinoy At Innovation park! Please don't hesitate to reach out to us if there's anything more we can do!
Thank you for the high star rating! We're looking forward to your next visit with us!
Hi Verified Resident 786737, thank you so much for your positive comments about The Vinoy At Innovation park! We hope you have a great day!
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We are now accepting in-person tours via scheduled appointments only. Our virtual tours are also available. Please schedule yours today. Welcome home to The Vinoy at Innovation Park, where we were built with you in mind. The apartments are detailed with the finest touches from nine-foot ceilings with crown molding, spacious designer interiors, walk in closets, french doors to oversized patios. Kitchens are equipped with black appliances and built-in microwaves. Located less than 10 miles from uptown Charlotte, Concord Mills and the Lake Norman area, making us an easy commute to work, sporting venues and entertainment. Live at The Vinoy at Innovation Park- one, two and three bedroom apartments, where being at home means close to all the action.
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