Resident · 2016 - 2019
This place is god awful. Do not move here! I can honestly say that I have never lived in an apartment that was as bad as this place, and I have lived in a lot of different apartments. It all boils down to the leasing staff not being knowledgeable, professional, or helpful. They will charge you for every little thing they can. When I renewed my lease they started charging me for rental insurance, although I had mine set up for the previous 2 years , and they never told mentioned it. DO you think I got reimbursed for all of those months? Def not. Oh, if you place your garbage out during the wrong hours they will charge you a $25 fee. But there have been plenty of times I have put my garbage out during the right times and guess what, the valet waste trash guy never even comes. But, I am still paying that $25 fee every month... So much for customer service. Also, peoples cars get broken into all the time. All they say is "call the police department, there is nothing we can do. We don't have access to the security cameras." Well maybe if your garage doors weren't always broken, cars wouldn't get broken into. Also, people never pick up after their pets. They let them go to the bathrooms all over the place, in the garage even right on the patio. It's disgusting. Oh, the website says they have an office center. That is def not true. False advertising. Again, Unprofessional.
Vista at 707 Apartments Manager
Hello Resident! We truly apologize that you have not had an enjoyable stay here at Vistas @ 707! In regards to your renters insurance, if the staff was made aware, we would have been more than happy to correct. The valet trash requires you to place your bags in the receptacle can and not on the ground as they will not pick up. As with the car break-ins, that can happen anywhere, crime has no address. Garage doors can easily be broken if not handled properly, and I pride my maintenance team for being on top when they do. Vistas is a high-rise community and we try our best to keep it clean and neat from all trash and waste. Once again, we apologize for your inconvenience but we strive to give excellent customer service!