Willow Ridge Apartments
#4,052 #81 #338

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Willow Ridge Apartments

9200 Willow Ridge Road, Charlotte, NC 28210
(395 Reviews)
$1,155 - $2,103/mo
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Floor Plans & Pricing

1 Bedroom

The Buttonwood

1 Bed, 1 Bath | 675 sq. ft.

$1,195 - $1,825

4 Available Units

See Floor Plan Details

The Spruce

1 Bed, 1 Bath | 579 sq. ft.

$1,155 - $1,618

1 Available Unit

See Floor Plan Details

2 Bedrooms

The Hemlock

2 Beds, 1 Bath | 810 sq. ft.

$1,308 - $2,035

4 Available Units

See Floor Plan Details

The Dogwood

2 Beds, 2 Baths | 934 sq. ft.

$1,370 - $2,102

4 Available Units

See Floor Plan Details

The Maple

2 Beds, 2 Baths | 1,016 sq. ft.

$1,429 - $2,103

4 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A-
A-

Renter Ratings

A-

Review Ratings

Noise

4.5

Grounds

4.5

Safety

4.1

Office Staff

4.6

Maintenance

4.7

Neighborhood

4.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

21

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

5.33 days

View Community Timeline
View Community Timeline

Willow Ridge Apartments Reviews

(337)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 831081

Verified Resident 2020 - 2023

12/28/2023

I used to love living here but since my car was stolen a couple of weeks ago, I don't feel safe and the fact that the staff hasn't alerted the rest of the community just don't sit well with me. Also, I posted something to… See More >
    Manager

    1/4/2024

    Willow Ridge Apartments
    Hello, We apologize for the inconvenience and concern caused by the recent car break-in. We take this matter seriously and will investigate the situation to ensure the safety and security of our residents. We appreciate your feedback and will use it to improve our services. If you would like to address this matter further, please get in touch with the office directly. Willow Ridge Management
    Review Author Icon

    Resident 1203522

    Verified Resident 2021 - 2023

    11/30/2023

    Quiet clean community. Management has always addressed any issue I may have without delay. Not a lot of crime in this area which is important. I do wish the rates were lower but this seems to be the new norm all over.

      Manager

      12/2/2023

      Willow Ridge Apartments
      Hi there, We appreciate you taking the time to let us know how we did. At Willow Ridge Apartments, our number one priority is to help our residents with any issue that may occur, so we are delighted to hear that your experience reflects this! Have a great day! Willow Ridge Management.
      Review Author Icon

      Resident 1202737

      Verified Resident 2023

      11/27/2023

      Older building with nice outdoor wood setting, but with apartments in poor, roach infested condition, with broken appliances and filthy conditions, poor locks on door, cracked landings, trash all over parking lots.

        Manager

        12/1/2023

        Willow Ridge Apartments
        Hello, Thank you for taking the time to let us know how we did. We are always looking for ways to improve our community, and we truly value your opinion. We are sorry about the issues you have faced and that they have been an inconvenience throughout your time in our community. Please reach out to us directly, and we'll do our best to resolve any outstanding concerns. Thank you for sharing your thoughts, and we hope to have the chance to improve your experience. Willow Ridge Management
        Review Author Icon

        Resident 1202680

        Verified Resident 2023

        11/27/2023

        So far it’s good everything was perfect.. the staff was great during the whole process.. lived here a while back and had a great experience while here… had a small leak when I moved in on a Saturday and they came right away to take… See More >
          Manager

          12/1/2023

          Willow Ridge Apartments
          Hello, We're glad to hear that your experience so far has been good and that everything was perfect during the move-in process. It's wonderful that you had a positive experience living here in the past as well. The prompt response to a small leak on a Saturday speaks to the excellent service provided by the staff. We appreciate you taking the time to write this review. Have a great day! Willow Ridge Apartments Management

          Updated Review

          Review Author Icon

          Resident 955891

          Verified Resident 2021 - 2023

          11/21/2023

          Willow Ridge Apartments prioritize resident well-being with a host of impressive amenities. A sparkling swimming pool with a sun deck beckons residents to relax and unwind on sunny days. A well-equipped fitness center ensures that residents can maintain an active lifestyle without leaving the community.… See More >
            Manager

            11/23/2023

            Willow Ridge Apartments
            Hello, We're happy to read such a wonderful review of Willow Ridge! We're glad to hear that you're taking advantage of our suite of amenities and that our staff has been helpful during your time at our community. Have a great day! Willow Ridge Management

            Updated Review

            Review Author Icon

            Resident 542692

            Verified Resident 2015 - 2023

            11/17/2023

            Willow Ridge is well situated in close proximity to stores, restaurants, doctors' offices and a hospital. The grounds are well maintained as are the exteriors of the buildings. The office and maintenance staffs are friendly, professional and responsive. The neighbors are friendly… See More >
              Manager

              11/21/2023

              Willow Ridge Apartments
              Hello, Thank you for your generous words and high star rating! We are so glad to hear kind remarks regarding our community grounds – our staff works tirelessly to keep our area looking beautiful and clean! Having nearby shops and restaurants is definitely a plus for convenience, and we're happy that you're finding them useful. We hope you have a great day! Willow Ridge Management

              Updated Review

              Review Author Icon

              Resident 1157496

              Verified Resident 2022 - 2023

              11/16/2023

              Willow Ridge is a very good community that has everything you need within a 5 mins drive. The manager staff is very attentive and the maintenance crew are mindful and respectful. We’ve been here for 11 months and we are comfortable with our decision to stay… See More >
                Manager

                11/22/2023

                Willow Ridge Apartments
                Hello, We are so happy to have provided you with such a positive experience! We will be sure to pass your praise along to our incredible staff. Thank you for your review! Willow Ridge Management
                Review Author Icon

                Resident 1191299

                Verified Resident 2023

                10/20/2023

                Generally people use to look for Affordable homes with all amenities. Willow ridge is the of this kind. Also they are excellent on maintenance. Just a call away, everything gets fixed with high quality.

                  Manager

                  10/25/2023

                  Willow Ridge Apartments
                  Hello, Thank you for your positive feedback and generous 5-star rating about Willow Ridge! We are so glad to hear you are enjoying our community and services - we strive to create a positive experience for all our residents! We hope you have a great day! Willow Ridge Management
                  Review Author Icon

                  Resident 1187280

                  Verified Resident 2022 - 2023

                  10/6/2023

                  Willow Ridge meets all my living requirements. It’s in a great location and the staff is very helpful and friendly. I frequently use the gym and that meets my fitness needs. The food trucks and events hosted here are great as well.… See More >
                    Manager

                    10/12/2023

                    Willow Ridge Apartments
                    Hello, It is so great to hear how you are enjoying the location, staff, amenities, and our events! Thank you for taking the time to write a review. -Willow Ridge Apartments

                    Updated Review

                    Review Author Icon

                    Resident 744753

                    Verified Resident 2011 - 2023

                    9/24/2023

                    My place is bugs infested the whole summer. I call for a pest spray every week. It's already the end of September and the problem still exists. Pools were dirty and often closed during the summer. I used the pool only twice for that reason.

                      Manager

                      9/26/2023

                      Willow Ridge Apartments
                      Hi there, Thank you for your feedback and for bringing your matters to our attention. Providing a clean and comfortable living environment is a top priority for us. Please reach out to the office to address this issue so we can resolve this matter promptly. We appreciate your feedback and will continue to strive for improvement in order to ensure a better experience for all residents. Willow Ridge Management
                      Review Author Icon

                      Resident 1178939

                      Verified Resident 2023

                      9/10/2023

                      I have had a wonderful experience moving in to Willow Ridge. Ms. Easter has been so welcoming and makes sure I have what I need. Mr. Joe in maintenance went above and beyond with an emergency plumbing issue, cleaned everything, and gave me such peace… See More >
                        Manager

                        9/16/2023

                        Willow Ridge Apartments
                        Hi there, Thank you for your kind words and high star rating! We always strive to provide top-quality service to everyone, and we are pleased to hear that you are enjoying your experience here at Willow Ridge! It is always our pleasure to create a positive impact on our residents! We will keep up the excellent work - have a wonderful day! Willow Ridge Management
                        Review Author Icon

                        Resident 1178175

                        Verified Resident 2017 - 2023

                        9/8/2023

                        I have had no issues with this community. It’s quiet and convenient to how I live my life. This community is located in a really good spot. Don’t have to travel far from home to get what I need. They keep this place up. Landscape… See More >
                          Manager

                          9/16/2023

                          Willow Ridge Apartments
                          Hi there, Thank you so much for taking the time to leave this kind review and 5-stars! We are happy with our community and its improvements – we constantly strive to make Willow Ridge a comfortable place for our residents to live. We hope you have a wonderful day! Willow Ridge Management
                          Review Author Icon

                          Resident 1168241

                          Verified Resident 2023

                          8/9/2023

                          It’s been very clean and a smooth process to move in. All my appliances work and work well, so I’m happy about that. I like the location and the upkeep of the grounds and think it’s very pretty here. The staff has also been very… See More >
                            Manager

                            8/12/2023

                            Willow Ridge Apartments
                            Hi there, Thank you for your kind words and high star rating! We are so glad to hear you are enjoying our community, its location, staff, and services - we strive to create a positive experience for all our residents! We hope you have a great day! Willow Ridge Management

                            Updated Review

                            Review Author Icon

                            Resident 887998

                            Verified Resident 2016 - 2023

                            8/8/2023

                            Willow Ridge Apartments could be categorized as a classy community with all the basic amenities that makes one’s stay laced with the necessary comfort that a good home brings. I’ve been here for years & still feels like home to me year in, year out.… See More >
                              Manager

                              8/12/2023

                              Willow Ridge Apartments
                              Hi there, Thank you for your positive review and 5-star rating! We are delighted to hear that you are enjoying our community and taking advantage of the amenities. Our team takes pride in providing excellent service, and we are glad to hear that they have been able to create a positive experience for you! We hope you continue to enjoy your home and all that our community has to offer. Willow Ridge Management

                              Updated Review

                              Review Author Icon

                              Resident 955351

                              Verified Resident 2020 - 2023

                              7/14/2023

                              I really like living here at willowridge. It's a great place if you like quietness. Also the ppl here a very respectful. If I need anything fixed maintenance is on it. If I have any thing regarding my apartment management also helps me out.

                                Manager

                                7/20/2023

                                Willow Ridge Apartments
                                Hi there! Thank you for your positive feedback and generous 5-star rating! We're glad to hear that you feel safe and enjoy the quiet community atmosphere at Willow Ridge. Our residents' satisfaction is our top priority, and we strive to create a friendly and welcoming environment for everyone - have a wonderful day! Willow Ridge Management

                                Updated Review

                                Review Author Icon

                                Resident 231288

                                Verified Resident 2011 - 2023

                                6/17/2023

                                Willow Ridge is a good community I have lived in this complex for 12 years and have no intention of moving. I am close to the Carolina Place Mall, I-485, I-77, AT&T, Food Shopping (Food Lion, BJ's), Olive Garden, Red Lobster.

                                  Manager

                                  6/20/2023

                                  Willow Ridge Apartments
                                  Hi there! Thank you for your detailed, positive feedback and high star rating! We are happy to hear you enjoy our community and its location! We have been honored to serve as your home for the past 12 years and look forward to many more! We hope you have a great day! Willow Ridge Management
                                  Review Author Icon

                                  Resident 1146535

                                  Verified Resident 2022 - 2023

                                  6/3/2023

                                  I don’t think you want me to review this place. It has been a rollercoaster here and not in a good way. To bad management, bad upkeep of the property/apartments, a homeless man wandering the complex and living in a vacant apartment, move-in dates not… See More >
                                    Manager

                                    6/20/2023

                                    Willow Ridge Apartments
                                    Hi there, Thank you for taking the time to share your feedback with us. We are sorry to hear your experience at Willow Ridge has not met your expectations. Our team has worked hard to address your questions and concerns via communication with the maintenance and neighbors, although we understand your frustration. We strive to make our community a comfortable and safe place for all our residents to live, so we take all feedback seriously. Please do not hesitate to reach out to us directly to address any pending concerns in detail. Willow Ridge Management
                                    Review Author Icon

                                    Resident 1144572

                                    Verified Resident 2022 - 2023

                                    5/27/2023

                                    It has been a good experience. The maintenance has almost always addressed issues promptly without disturbing anything or leaving a mess. The apartment/complex is not the most visually appealing but it is well-kept and has great staff. The community is quiet and there is always… See More >
                                      Manager

                                      6/11/2023

                                      Willow Ridge Apartments
                                      Hi there! We're grateful and appreciate you taking the time to share your experience with us! We are glad to hear you enjoy our community, staff, and services – we strive to create a positive experience for all our residents! Have a wonderful day! Willow Ridge Management
                                      Review Author Icon

                                      Resident 1132503

                                      Verified Resident 2018 - 2023

                                      4/18/2023

                                      I moved to Willow Ridge from Raleigh in 2018. The location and area is excellent and close to everything. The staff and maintenance team are always quick to respond to any issues and have definitely been a great help during my time here. I have… See More >
                                        Manager

                                        4/19/2023

                                        Willow Ridge Apartments
                                        Hello, Thank you for your detailed, positive feedback and high star rating! We are happy to hear you enjoy our community, staff, and services! We have been honored to serve as your home for the past five years and look forward to many more! We hope you have an amazing day! Willow Ridge Management

                                        Updated Review

                                        Review Author Icon

                                        Resident 274293

                                        Verified Resident 2010 - 2023

                                        4/5/2023

                                        Willow Ridge is a great community, a great location, and a staff that is committed to excellence. If you need a good apartment, they will go out of their way to provide service and accommodate all your needs!

                                          Manager

                                          4/7/2023

                                          Willow Ridge Apartments
                                          Hello, Thank you for your kind words and 5-star rating! We are so glad to hear you are enjoying our community, staff, and services - we strive to create a positive experience for all our residents! We hope you have a great day! Willow Ridge Management
                                          Review Author Icon

                                          Resident 1127042

                                          Verified Resident 2023

                                          4/1/2023

                                          I have lived here for three months now, and I do like how quiet the community is but I have had more issues that have made living here hard. all of the problems are electrical issues that should have been fixed before moving in. Now… See More >
                                            Manager

                                            4/6/2023

                                            Willow Ridge Apartments
                                            Hello, Thank you for taking the time to review our property. We're sorry to hear that you do not have a positive experience in our community. Our team takes all feedback seriously, and we appreciate you bringing your concerns to our attention. Please know that we are actively working to resolve any issues you may have and improve your experience. If there's anything specific you would like to discuss or address, please do not hesitate to reach out to us directly. We value your residency and want to ensure that you're comfortable and satisfied with your home. Willow Ridge Management
                                            Review Author Icon

                                            Resident 1097128

                                            Verified Resident 2022

                                            12/24/2022

                                            Definitely a safe area, maintenance resolves issues fast. There are several water bugs though and I hate it, very disgusting. Besides the water bugs this is a great community to live in……………………………………..… See More >
                                              Manager

                                              1/20/2023

                                              Willow Ridge Apartments
                                              Hi there, Thank you so much for this high star rating about our community! We hope you have a great day! Willow Ridge Management
                                              Review Author Icon

                                              Resident 1096353

                                              Verified Resident 2022

                                              12/21/2022

                                              I've already said enough I have nothing else to say if I could get my money back I would never in my life have I stayed somewhere so raggedy and thrown together I should've took a look at the inside before I moved in

                                                Manager

                                                1/21/2023

                                                Willow Ridge Apartments
                                                Hello, Thank you for taking the time to review our property. We are sorry to hear that you have not had a positive experience in our community. If you'd like to address your concerns in more detail, please give us a call at (704) 837-4346, and we would be happy to assist you. Willow Ridge Management
                                                Review Author Icon

                                                Resident 1095659

                                                Verified Resident 2022

                                                12/19/2022

                                                My experience is good in reference to the apartment location, surrounding amenities, and great access to other opportunities. This community location and living space is great for a growing medium family.

                                                  Manager

                                                  1/19/2023

                                                  Willow Ridge Apartments
                                                  Hello, We appreciate your words and the 5-star rating of Willow Ridge! We are happy to hear you are having a positive experience in our community while enjoying all we offer. We hope you have a great day! Willow Ridge Management
                                                  Review Author Icon

                                                  Resident 1093302

                                                  Verified Resident 2022

                                                  12/11/2022

                                                  Very convenient and affordable for its location. Needs some upgrades but overall great quiet living experiences. Staff needs to show more appreciation towards residents, offer a few amenity updates and tackle safety a bit more.

                                                    Manager

                                                    1/20/2023

                                                    Willow Ridge Apartments
                                                    Hello, Thank you for taking the time to review our property. We truly appreciate your feedback, as it helps us grow and acknowledge areas where we need improvement. We will take your feedback as an opportunity to learn and improve - have a great day! Willow Ridge Management

                                                    Features & Amenities

                                                    Laundry
                                                    • Full Sized Washer and Dryer in Every Unit
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $300. Rent: $20. Restrictions: Certain restrictions on upper floors may apply. All pets must be approved by management; PRG reserves the right to approve or deny pet applications.. Pet Limit: 2. Comments: The Nonrefundable pet fee is $300 for the first pet and $200 for the second.
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                                                    • Dogs Allowed
                                                      Fee: $300. Rent: $20. Restrictions: Certain restrictions on upper floors may apply. All pets must be approved by management; PRG reserves the right to approve or deny pet applications.. Pet Limit: 2. Comments: The Nonrefundable pet fee is $300 for the first pet and $200 for the second.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Business Center
                                                    • Clubhouse
                                                    • Fitness Center
                                                    • French Doors Leading to Terraces
                                                    • Gated Bark Park
                                                    • Outdoor Grilling and Picnic Area
                                                    • Package Receiving Service
                                                    • Plank style Flooring in Select Units
                                                    • Playground
                                                    • Pool
                                                    • Private Terraces
                                                    • Spa
                                                    • Stainless Steel Appliances
                                                    • Stainless Steel Kitchen Sinks with Disposal
                                                    • Tennis Court
                                                    • Valet Trash Removal Service
                                                    • Vaulted Ceilings and Skylights in Select Units
                                                    • Wood Burning Fireplaces in Select Units
                                                    • Yoga and Cardio Room
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                                                    Leasing

                                                    Set among rolling hills and rich landscaping, Willow Ridge Apartments in Charlotte, NC provides exceptional comfort and style in a peaceful village atmosphere.Select a wonderful new apartment home from a collection of outstanding 1 and 2 bedroom designs offering superior features and amenities like the graceful charm of French doors, the drama of vaulted ceilings and the solitude of private terraces. Our apartment homes include a variety of must-have appliances from full-sized washers and dryers to frost-free refrigerators with icemakers as well as lifestyle services that help make life at Willow Ridge a truly delightful experience. Take a swim in one of our four swimming pools, relax in our hot tub or play a game of tennis on our lighted court.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 08:30 AM - 05:30 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    PRG Real Estate

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Willow Ridge Apartments Rated?
                                                    Based on 395 number of votes by renters, Willow Ridge Apartments is currently rated 3.7 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Willow Ridge Apartments?
                                                    Willow Ridge Apartments is rated 4.5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Willow Ridge Apartments is rated 4.7/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at Willow Ridge Apartments?
                                                    Willow Ridge Apartments is rated 4.5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is Willow Ridge Apartments?
                                                    Willow Ridge Apartments is rated 4.1/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Willow Ridge Apartments is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Willow Ridge Apartments?
                                                    Willow Ridge Apartments is rated 4.6/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 5.33 days to their community reviews in the past year.
                                                    Who manages Willow Ridge Apartments?
                                                    PRG Real Estate
                                                    What is the pet policy at Willow Ridge Apartments?
                                                    Cats Allowed
                                                    Fee: $300
                                                    Rent: $20
                                                    Restrictions: Certain restrictions on upper floors may apply. All pets must be approved by management; PRG reserves the right to approve or deny pet applications.
                                                    Pet Limit: 2
                                                    Comments: The Nonrefundable pet fee is $300 for the first pet and $200 for the second.
                                                    Dogs Allowed
                                                    Fee: $300
                                                    Rent: $20
                                                    Restrictions: Certain restrictions on upper floors may apply. All pets must be approved by management; PRG reserves the right to approve or deny pet applications.
                                                    Pet Limit: 2
                                                    Comments: The Nonrefundable pet fee is $300 for the first pet and $200 for the second.
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    Willow Ridge Apartments

                                                    March 2024

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                                                    Willow Ridge Apartments is a 579 - 1,016 sq. ft. apartment in Charlotte in zip code 28210. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,155 - $2,103. Nearby cities include Charlotteq, Matthews, Pineville, Mount Holly, and Belmont.

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