Wren Northlake by Cortland

Hello, Thank you for taking the time to leave us a review! Wren Northlake is a smoke-free property, and we apologize that you have been experiencing this issue. We do our best to manage this at all times, and any feedback we receive is greatly appreciated. I am happy to hear that your stay here has been pleasant, with the exception of this event. Please reach out to us at 704-919-1000 or [email protected] so that we may discuss this situation in detail in order to provide a resolution. I look forward to speaking with you soon! - Stephanie P., Resident Experience Manager

Hello, Thank you for taking the time to leave us your feedback! We appreciate the kind words you mentioned regarding our staff. We do have a parking policy in place that I would be happy to discuss further with you. We do our best to inform our pet owners of the policies regarding their furry friends here in the community. If your breezeway is in need of a cleaning, we can definitely have maintenance head over there to tidy it up! I would love to connect with you to discuss these concerns in more detail. Please feel free to reach me at 704-919-1000 or [email protected] I look forward to speaking with you soon! - Stephanie P., Resident Experience Manager

Thank you for taking the time to review us. I'm glad things have been good for you here but I am sorry to hear you may still be experiencing issues with a running toilet. Our service team's goal is to resolve all issues quickly and efficiently. I'd like to have a member of our service team check everything out right away. Please give me a call at your earliest convenience so that we may discuss further and schedule a time for them to come to your home. I can be reached at 704-919-1000 or [email protected] - Nicole D., Community Manager

Hi neighbor, Thanks for taking the time to leave us a review! We apologize for any construction occurring currently. We do our best to minimize the impact it has on our residents' day to day lives, but if there's anything we can do to do a better job of this, please feel free to reach out to us. We're always happy to help! -Your Wren Northlake Team

Hello, We are disappointed to hear you are experiencing issues with noise around your apartment home. I'd like an opportunity to discuss this with you and go over some options that may also be available to help address and possibly resolve the matter. Feel free to email me at [email protected] or stop by the office. I look forward to hearing from you. Nicole D., community manager

Hello, I'm sorry to hear that you are unhappy with your renewal rate. I'd be happy to speak with you and answer any questions or concerns you may have. Please email me at [email protected] or stop by the office. I look forward to hearing from you! Nicole D., Community Manager

Hey neighbor, Thank you for taking the time to leave us a review. I'm happy to hear that you would recommend us to your friends! This is the best compliment we can receive. Our rental rates are based on the market rates of similar apartment communities in the area. We strive to offer competitive rates and features in our homes that will give our residents the best value possible. Should you have any further questions or concerns, please let us know. We can be reached at [email protected] or at the office. Regards, -Your Team at Wren Northlake

Hello! We're absolutely thrilled to hear that you feel that this is the best community you have ever lived in! That is very high praise. Let us know if you ever need anything or have any suggestions at all. We're here to help and aim to please! -Your Wren Northlake Team

Hello! Thank you for taking the time to leave us a review! I'm happy to hear that you've had a good experience so far. Please let us know if you are experiencing excessive noise ever. We can speak with the offending neighbor and politely ask them to keep their volume to a respectful level. You can reach us at [email protected] or by stopping by the office. -Your Wren Northlake Team