Number of reviews in the past 365 days | 9 |
Percentage of reviews responded to | 66.67% |
Average time to respond to reviews | 114.44 days |
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Wren Northlake by Cortland
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 9 |
Percentage of reviews responded to | 66.67% |
Average time to respond to reviews | 114.44 days |
Thank you so much for such a wonderful review of our community! We're sad to see you go, but are so happy to have had you with us for the last two years, and wish you luck on your new journey! Warmly, Your Wren Northlake Team
Thank you! We love you back, neighbor! - The Wren at Northlake Team
Hello, Thank you for taking the time to leave us your feedback! I am happy to hear that for the most part, you are enjoying your stay here. I would love to be able to meet with you and discuss your concerns in further detail. Please feel free to drop by the office anytime during office hours, or i f it's easier, you can reach me at 704-919-1000 or [email protected] I look forward to connecting with you soon! - Stephanie P., Resident Experience Manager
Hey Neighbor, Thank you for sharing this with us. Please feel free to reach out to us at [email protected] as we would love the chance to discuss your concerns and improve your experience. Sincerely, The Team at Wren Northlake
Hi Neighbor, Thank you for sharing your feedback. We're disappointed that some of your experiences here have not lived up to your expectations, and would love the opportunity to discuss them with you to see how we can improve. Please feel free to reach out to us at [email protected] at your convenience. Sincerely, Your Wren at Northlake Team
Hello, Thank you for taking the time to leave us a review! I would appreciate the chance to discuss your concerns with you in further detail. Please feel free to drop by the office at your earliest convenience, or you can reach me at 704-919-1000 or [email protected] I look forward to connecting with you soon! - Stephanie P., Resident Experience Manager
Hello, We're glad to hear you've been loving your home here at Cortland! Please know that we're always here for you, so if you'd like to get in touch to discuss what we can do to make the safety and noise parts of your experience feel like 5 stars instead of 4, feel free to reach out to me at [email protected] Best, Nicole D., Community Manager
Hello, Thank you for taking the time to leave us a review! Wren Northlake is a smoke-free property, and we apologize that you have been experiencing this issue. We do our best to manage this at all times, and any feedback we receive is greatly appreciated. I am happy to hear that your stay here has been pleasant, with the exception of this event. Please reach out to us at 704-919-1000 or [email protected].com so that we may discuss this situation in detail in order to provide a resolution. I look forward to speaking with you soon! - Stephanie P., Resident Experience Manager
Hello, Thank you for taking the time to leave us your feedback! We appreciate the kind words you mentioned regarding our staff. We do have a parking policy in place that I would be happy to discuss further with you. We do our best to inform our pet owners of the policies regarding their furry friends here in the community. If your breezeway is in need of a cleaning, we can definitely have maintenance head over there to tidy it up! I would love to connect with you to discuss these concerns in more detail. Please feel free to reach me at 704-919-1000 or [email protected] I look forward to speaking with you soon! - Stephanie P., Resident Experience Manager
Thank you for taking the time to review us. I'm glad things have been good for you here but I am sorry to hear you may still be experiencing issues with a running toilet. Our service team's goal is to resolve all issues quickly and efficiently. I'd like to have a member of our service team check everything out right away. Please give me a call at your earliest convenience so that we may discuss further and schedule a time for them to come to your home. I can be reached at 704-919-1000 or [email protected] - Nicole D., Community Manager
Hi neighbor, Thanks for taking the time to leave us a review! We apologize for any construction occurring currently. We do our best to minimize the impact it has on our residents' day to day lives, but if there's anything we can do to do a better job of this, please feel free to reach out to us. We're always happy to help! -Your Wren Northlake Team
$1,043 - $1,312
675
1 Units
A1
$1,133 - $1,454
716
1 Units
A3
$1,062 - $1,083
736
1 Units
A5
$1,137 - $1,442
788
7 Units
A7
$1,162 - $1,183
851
1 Units
A8
$1,188 - $1,218
864
N/A
A9
$1,191
709
N/A
A2
$1,211 - $1,292
760
2 Units
A6
$1,222
732
N/A
A4
$1,223 - $1,448
968
1 Units
A11
$1,265 - $1,330
944
N/A
A10
$1,270 - $1,599
1,098
6 Units
B1
$1,310 - $1,410
1,233
N/A
B6
$1,319 - $1,541
1,234
3 Units
B7
$1,319 - $1,585
1,182
4 Units
B5
$1,345 - $1,542
1,151
4 Units
B2
$1,345 - $1,556
1,273
2 Units
B9
$1,355 - $1,435
1,160
N/A
B3
$1,375 - $1,455
1,168
N/A
B4
$1,411 - $1,587
1,250
1 Units
B8
$1,673 - $1,884
1,600
3 Units
B10
$1,683 - $1,712
1,631
1 Units
B11
$1,677 - $1,742
1,541
N/A
C1
$1,776 - $2,155
1,611
1 Units
C2
Located minutes away from Uptown Charlotte, our Cortland community offers a world of opportunity - just outside the heart of the city. Designer features like granite countertops and modern conveniences like Nestâ„¢ thermostats will make you proud to call any of our studio and one, two, and three-bedroom apartments home. Convenience to shopping and dining spots makes your everyday routine a breeze. And when you're considering your weekend plans, you have plenty of options nearby. Get tickets to see your favorite band play live at PNC Music Pavilion, or head into Uptown Charlotte to explore all its local entertainment and nightlife spots. No matter what your day looks like, you'll come home to the hospitality and service of a community team dedicated to you.
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Wren Northlake by Cortland