Review History for anonymous

The Verandas at Lake Norman


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anonymous

Resident 2015 - 2017

4/24/2017

Nothing but drama from the ever changing office staff from almost the day I moved in. Rules change cinstantly on short notice. Lost packages three times including one of my son's Christmas presents which mysteriously appeared the following April. Lost my renewed lease then upped my rent by 300+/month because they didn't get it then tried to charge me for moving out early. After I moved in they started charging more for pets. Tried to start charging me $15/day for my mom to bring her 10 pound dog when she stopped by to visit for a few hours (not overnight). This was not part of anything I agreed to in my lease. Charged me on move out for keys I wasn't issued, burned out bulbs I had called and placed maintenance requests for, etc. Moved out a week before I had to because I bought a house in another state. They had two weeks to change the bulbs which are covered under the lease and still charged. me. Charged 30 dollars for leaving a light fixture in a bedroom that had no lights in it when I moved in, but refused to loan me a ladder or remove the light for me. Manager and staff change every few weeks and I can't say any of them have been more educated or helpful than the other. I wouldn't hire any of them for my office. Inefficient, lazy, and arrogant. Grounds are nice, but you pay for it in 7 am sometimes. Every day from spring until winter. I could hear my upstairs neighbors walking, talking, showering, etc. Pool is full of unruly drunks. Courtesy officer is a joke. They tell you they're available for after hours concerns, but then you're told to send an email or call the office the next day. Was never so happy to see a place in my rear view mirror.
    Manager

    4/28/2017

    Bexley at Harborside
    Thank you for taking the time to share your feedback of Bexley at Harborside. As you know, our team worked directly with you in order to resolve these matters to your satisfaction. We apologize for any frustration this has caused you and wish things had turned out for the better. It is our hope that future residents won't let one person's opinion of our community discourage them as we do believe this is a great place to call home. If there is ever anything we can do for you in the future, please let us know. We wish you all the best in your new home.

    Review 28 out of 89

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    The Verandas at Lake Norman

    March 2024

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