Lack confidence in new management. Since new management has taken over trash bins overflow (unsightly, Building painting that started in November is still unfinished. New office staff not helpful or friendly. Increase in costs- now paying for what was free basic cable- no opt out option.
Manager
1/22/2019
Sailpointe at Lake Norman Apartment Homes
Thank you for being upfront about your observations regarding service recently. Please accept our sincere apologies if your experience with our team has been beneath your expectations. We want every member of our team to demonstrate both care and competence in every interaction. As we continue training, your feedback is especially valuable to us. Will you please contact me at info@milestone-mgt.com? Remember to refer to this review and the apartment name, so we can expedite our response. I look forward to hearing from you.