Review History for anonymous

Audubon Lake Apartments


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anonymous

Resident 2016

7/30/2016

Unfortunately this is a case of last impression (vs. 1st impression) ruining the entire experience. We chose this apartment complex due to multiple compliments from known residents, positive reviews online and price point for size and location. As is typical of several reviews I've read online - the office staff was quite polite and professional during the application process. My complaint has to do with what happens when you leave. (I would recommend taking pictures and being meticulous in noting concerns and getting them fixed while you live in the apartment). I will admit this was my first experience living in an apartment in several years and I didn't remember prior experiences including this level of - 'gotcha'. Not only did we NOTget the very high deposit back (the highest deposit of any place we looked at). But we were also charged an additional fee for what I honestly believed was 'normal' wear and tear on a 'light colored' carpet. Pros: My experience with maintenance was extremely prompt and reactive. Office management did appear to be vested in 'sharing' information and communicating with renters regarding events that effected the entire neighborhood. Despite living next to neighbors with several children and multiple animals we really didn't hear as much noise as we expected. (Loud thumping occasionally but nothing to the level that would be expected). Cons: There was always dog poop near our sidewalk. This was never addressed even though we pretty sure management and maintenance was aware (having watched them step over it). We didn't have a dog so it wasn't us. Appliances are outdated - unless you pay extra upfront. Having owned a home and knowing what happens when carpets are cleaned (stains can re-surface). We unfortunately lived with stains that we didn't create only to be charged for replacing the carpet for the next tenant. We ended up being charged above and beyond our initial deposit which we mistakenly believed was designed to cover this type of issue. We lived in the place for only a year, with no animals and no parties or excessive traffic that would create enough stains to require replacement. We were quiet tenants that did not cause too much trouble and only called maintenance to fix items that were beyond our ability to fix. We were rewarded with being charged more when we left. I can't in good conscience refer someone to this place only for them to be charged for normal upgrades that should occur between tenants - once they turn their notice in. Unfortunately it looks like enough has changed that their rating has changed from 99% when we first researched apartments to 56% today.

    Review 6 out of 41

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    Audubon Lake Apartments

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