Review History for anonymous

The Bailey Apartments


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anonymous

Resident ā€¢ 2011 - 2013

11/30/2013

First off, I would NOT recommend living here unless of course you like being without water 2-5 times a month for half a day. Some months it was seriously once a week going without water. I know this may sound like a "first world problem" sort of issue, but I'm paying almost 800 bucks a month not including the water and sewer fee; I want water when I want it. Speaking of water, you have 10 minutes before you run out of hot water while showering so use it wisely. Do you enjoy front office staff that drag their feet at every opportunity? How about staff that treat you as a nuisance? What about staff that put in minimal effort in finding your mail or staff that will LOSE YOUR RENT CHECK? If so, then this place is for you. Every time (I kid you not EVERY TIME) I went to get an article of mail that was too large for the mailbox, it either took two visits or gentle goading from me to at least put in a half-assed effort at finding my mail. The staff here is something else, I tell you. There's a lady in the office (or was at any rate) that would bring her dog into the office at times. Other times she would chain the poor thing up outside. I know this because I literally caught him running away and grabbed his chain before he could get any further. The apartments themselves aren't awful, they just aren't worth the money. They're drafty and the walls are paper thin. They haven't been updated in YEARS. But the front office? Updated about 2 years ago. The complex drops all kinds of money for the front office and the grounds surrounding it, but do ABSOLUTELY NOTHING for the tenants living there. Our neighbors were noisy, but the front staff is awful so don't expect them to do anything about it. God have mercy on you should anything go wrong in your apartment. Our air conditioner went out in the summer and it took the wonderful front staff roughly two weeks and several visits and calls from me to get someone to look at it. His response was the following: "Yeah, these units are old and need to be replaced. They clog a lot. It's usually ice in the line. Leave the heat until it dissolves." The heat on...in the summer...yep. A separate time the unit just randomly began leaking. We requested maintenance to come out to look at it and they came in record time at just under 1.5 weeks. He pretty much just said that there was nothing he could do and hopefully no structural damage had been done. I just wouldn't stay here if I were you. I had to because I didn't have the money to move at the time. There are indeed worse apartments, but if you aren't strapped and have options, just go somewhere else.
    Manager

    12/1/2013

    Beech Lake
    First off I would like to make it very clear that I have been working here since before the current management company started here, and in this time we have never lost a rent check, or had anyone come forth to even suggest that we lost their rent check. If you believe this has happened please come by the office to discuss this with us. I would also like to add that there is no employee here who chains/ties up their dog or pet of any kind. I am not completely sure why you would say such a thing, but this is simply not true. We have had an employee bring her dog to the office on a few occasions, but always on a leash. This is a pet friendly community and all pets are welcome inside and outside the clubhouse. We accept resident packages as a courtesy. We have no control over when they are delivered to our office or for the notification of their delivery. Accepting packages is a service that we offer. We are not responsible for "finding your mail" as we do not work for the US Postal Service. If you are having issues with your mail please contact the post office as they will be able to assist you. Please do not attack this office staff. There is not one person here who is lazy or puts in a "half-assed" effort. We work hard every day for each and every one of our residents and I think it is a shame you are suggesting anything less. I am so sorry that you are unhappy with so many things. If you come up here and really express all of your concerns with a member of the office, we can actually address and resolve your issues. All you have to do is ask one of us to sit down and have a calm rational discussion with you. There is always time for that. Our service team will be happy to take care of any maintenance requests you have.

    Review 24 out of 146

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    The Bailey Apartments

    March 2024

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