Southpoint Crossing Apartments
#16,826 #77 #1,046

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Southpoint Crossing Apartments

1800 Southpoint Crossing Drive, Durham, NC 27713
(204 Reviews)
$1,068 - $4,040/mo
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Floor Plans & Pricing

1 Bedroom

Avery

1 Bed, 1 Bath | 719 sq. ft.

$1,068 - $2,371

14 Available Units

See Floor Plan Details

2 Bedrooms

Cameron

2 Beds, 2 Baths | 1,050 sq. ft.

$1,479 - $3,345

11 Available Units

See Floor Plan Details

3 Bedrooms

Preston

3 Beds, 2 Baths | 1,226 sq. ft.

$1,941 - $4,040

4 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

D
D

Renter Ratings

C

Review Ratings

Noise

3.0

Grounds

3.0

Safety

2.0

Office Staff

2.0

Maintenance

2.0

Neighborhood

4.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

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Southpoint Crossing Apartments Reviews

(190)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2021 - 2023

9/20/2023

If you have the money seek elsewhere, if not choose a short lease.

Ive been at this property for a few years and it gas gone down hill fast. The first 14 months I had a few maintenence issues, and it was disappointing that the pool barely opened, but the location, management team, and comfort of my apartment… See More >
    Review Author Icon

    Resident 1108642

    Verified Resident 2022 - 2023

    2/3/2023

    I enjoy Southpoint Crossing for its convenient location, the newly renovated apartments, and the amenities. However, while I have lived here, I have had multiple problems with my unit (windows leaking air, mold growing as a result) and submitted maintenance requests which have not been… See More >
      Manager

      2/7/2023

      Southpoint Crossing Apartments
      Thanks for your review and for letting us know that you've enjoyed certain aspects of the community and that there are others you'd like to see improved upon. This is useful feedback and we'll surely take your input to heart.
      Review Author Icon

      Resident 591034

      Verified Resident 2021 - 2023

      1/27/2023

      Rules are always changing. You can never get a response by email. Everyone has a different amount of rent to pay from 1300 to 1900 for a 2 bedroom. Overpriced with little things offered. Walls are thin , and sounds like my neighbors are coming… See More >
        Manager

        1/27/2023

        Southpoint Crossing Apartments
        Thank you so much for your review and feedback. We strive to make sure every resident feels heard and that all of their concerns are taking care of in a timely manner. The pricing differences are due to several different variables which could depend on if the apartment has been renovated versus non-renovated, daily pricing, specials, availability, as well as the lease term chosen. The new office will be opening soon, and we will be more than happy to assist you further over a cup of delicious coffee or cocoa!
        Review Author Icon

        anonymous

        Resident 2022

        12/19/2022

        Flooded bathroom, no communication or accountability

        When our apartment was renovated before we moved in, their contractors drilled a hole in the sewage pipe while hanging a towel rack in our bathroom. We moved in and didn’t notice for a few months because no one lived above us so nothing was… See More >
          Manager

          12/20/2022

          Southpoint Crossing Apartments
          Thank you for this detailed feedback. We regret to learn that you're unhappy with the community and that you've had a host of issues throughout your residency. Thank you for bringing your concerns to our attention so we can look further into them immediately.
          Review Author Icon

          anonymous

          Resident 2022

          11/26/2022

          STOLEN ITEMS, NO COMMUNICATION, NO RESOLUTION

          TLDR: They are completely unable to check to see if an apartment has been locked after work is completed, they cannot be trusted on their word to make right, they allow people into your unit WHO WILL STEAL YOUR THINGS AND THEN OFFER NO RESOLUTION,… See More >
            Manager

            11/28/2022

            Southpoint Crossing Apartments
            Hello Valued Resident, There is a lot to address in this review regarding your special situation, but I hope our phone conversation helped with your resolution today. We do not typically assist in resident takeovers of leases other than qualifying our new residents, and although we are glad you are wanting to help take over a lease, most leases read that the new applicant and new resident must take the apartment as is- as we do not take possession of the apartment back at any time to allow us to turn the apartment for a new resident as a typical move in would allow. The process of scheduling our vendors and the intensive process of thoroughly cleaning and painting a new home is very invasive, and should never have been offered as an option for your situation. However, I am glad you are able to take over your lease thoroughly now and have received the items you requested and possibly promised to you of our past managers before their separation from the company. Please let me know directly if you are in need of anything further. Thank you! -Rebecca Mahon- Area Manager
            Review Author Icon

            Resident 1088471

            Verified Resident 2014 - 2022

            11/25/2022

            The issues that I have with Southpoint is water standing at entrances when it rains. The venetian blinds are not very sturdy, they break when you try to raise a window. I also cannot see the need for the gated community as it is broken… See More >
              Manager

              11/28/2022

              Southpoint Crossing Apartments
              Thanks for letting us know that you've noticed some room for improvement within the community. Please place a work order with us to address the area that the standing water is located, as we have many apartments here at Southpoint Crossing. We are addressing the issue with the gates, as previous managers' lack of training on our Gate Control system may have attributed to the delay in getting this repair completed and we are hoping to have this resolved by month's end. Our new 2 inch wooden blinds are very sturdy, and if you are having issues with your blinds, please place a work order to have this addressed as the blinds may be faulty or not in sync with their inners as the new options do not have the strings and have to be reset sometimes. Our new Cable/WIFI options with Spectrum have a discounted package included in your rental payment to get you a great deal and a perk for living in our community and is required of all residents upon renewal and new move in. We offer the option to pay online, while you do have the option to pay via check or cashier's check in our office if you choose that option. Please reach out to the community through your resident portal with any questions or work orders to have your issues addressed asap. Thank you! Rebecca Mahon- Area Manager
              Review Author Icon

              Resident 1084588

              Verified Resident 2014 - 2022

              11/12/2022

              Pros: It's a quiet community in a great location. Cons: The communication between office staff and residents is abysmal. Changes will happen around the community and you will not receive notifications of the changes. Maintenance requests or any other requests often go unanswered. If… See More >
                Manager

                11/28/2022

                Southpoint Crossing Apartments
                Thanks for your review and candid feedback. We have a new staff at the office at this time, and we are striving to better serve all of our residents with better communication moving forward. Office hours are standard, and while we may pop out in the community to show our model to new prospects, we flip over the sign to let you know when we will return to better assist those who pop by without appointments. We do utilize Valet Trash services where they pick it up at your doorstep 5 days a week, and we have many recycling containers near our trash compactor as well as a dedicated cardboard recycling in the same loop by our 400 building if extra recycling is needed. We use our Henri App to help notify all of our residents alike of changes and information for the community in general for most situations as we have advertised. Please contact the office if you need assistance in downloading the app or have any questions about how to use this! Thanks!- Rebecca Mahon- Area Manager
                Review Author Icon

                Resident 1084439

                Verified Resident 2022

                11/11/2022

                I have not enjoyed my experience since new management has taken over. There is no communication whatsoever. The gates were broken for a months time with no update from the office. They went from individual gate codes to just one gate code that they said… See More >
                  Manager

                  11/28/2022

                  Southpoint Crossing Apartments
                  Thanks for your review and for sharing that you've been disappointed in the community as of late. We have a new office team in place to better assist our residents and hope you will see a significant change in communication and issue resolution moving forward. Our office is not gone- we are just renovating! Please come see us at apartment 1614 for our temporary office so we may still assist you onsite and present! Please feel free to contact me directly with any currently pending issues I may assist with! Thanks! Rebecca Mahon- Area Manager
                  Review Author Icon

                  Resident 1084019

                  Verified Resident 2004 - 2022

                  11/10/2022

                  Ideally-located just a few blocks from I-40 and NC-54. Located steps away from a small shopping strip that includes a Harris Teeter, McDonald's, Starbuck's, City Barbeque, Banfield Pet Hospital, and Oliver's Collar. American Tobacco Trail for walking/biking is located at one end.

                    Manager

                    11/14/2022

                    Southpoint Crossing Apartments
                    Thank you for choosing to live at Southpoint Crossing, and for taking the time to write a review. We're glad to hear that you appreciate our convenient location, which offers easy access to I-40 and NC-54. The small shopping strip located nearby is also a plus, as it includes popular businesses like Harris Teeter, McDonald's, Starbucks, City Barbeque, Banfield Pet Hospital, and Oliver's Collar. We hope you'll take advantage of the American Tobacco Trail located at one end of our community--it's perfect for walking or biking! Thank you again for your feedback and we hope you'll continue to enjoy living at Southpoint Crossing.
                    Review Author Icon

                    Resident 1079284

                    Verified Resident 2020 - 2022

                    10/28/2022

                    It has gotten steadily worse here over the past two years. Maintenance times have gotten longer, and updates to the community have been poorly communicated or not addressed at all. For instance a new covered trash compactor was installed this year, but no… See More >
                      Manager

                      10/28/2022

                      Southpoint Crossing Apartments
                      Thank you for sharing as we are always looking for ways to grow. We are heavily utilizing our new Henri App provided for all of our residents to communicate new updates, resident events, and activities in the community! Please contact the office or check your email for new and fun ideas as well as community information through this portal. It's a great way to stay in touch with neighbors, place requests for maintenance, as well as saves on our precious paper resources to work toward a green way to share our information with the community. Please reach out to me directly for further assistance with any outstanding work orders you may have so I may address them for you. My email is rebecca@high5residential.com. Thank you! Rebecca Mahon | Area Manager
                      Review Author Icon

                      anonymous

                      Resident 2022

                      10/7/2022

                      Amazing Staff

                      The offices staff Fatinah and Joy and maintenances are wonderful. They are email and calls responses are in well timely matter. I know they are working hard to get this property to look more beautiful then what it already is. I really like the pond… See More >
                        Manager

                        10/7/2022

                        Southpoint Crossing Apartments
                        Thank you for your lovely review and for shouting out our team members for their wonderful service! This is great to hear and we're so happy that everything has been great in your experience.

                        Updated Review

                        Review Author Icon

                        anonymous

                        Resident 2019 - 2022

                        10/7/2022

                        Great management and location

                        Have lived here for a few years and was going to move to be honest but then they got a new staff in the office that is amazing. One thing I can say about this staff is they will do what is right. They are… See More >
                          Manager

                          10/7/2022

                          Southpoint Crossing Apartments
                          Thanks for this review and for your loyalty to the community! It's so nice to hear that you've noted here all the things you love about the community - thanks for sharing and for your kind words!
                          Review Author Icon

                          anonymous

                          Resident 2022

                          10/7/2022

                          Beautiful community and Wonderful Staff

                          I just want to say Southpoint Crossing is a great property. The staff Fatinah & Joy are wonderful very professional always welling to help the residents with what even when they’re hands tied up . I want to say doing great job.The apartment is very… See More >
                            Manager

                            10/7/2022

                            Southpoint Crossing Apartments
                            Thanks for this glowing feedback and for noting how thrilled you are by the community in general! This five-star review means a lot to us and we're glad that you feel comfortable and content here.
                            Review Author Icon

                            anonymous

                            Resident 2018 - 2022

                            10/7/2022

                            Amazing staff and property

                            I have to say I'm. Very surprised with the patience and will power this staff has with what looks like moving the office working out the kinks and still trying to handle all the residents l. I was in the office on Oct 6th and… See More >
                              Manager

                              10/7/2022

                              Southpoint Crossing Apartments
                              What great feedback! We're so happy that you love living here and that our team has been wonderful to interact with. Thanks so much for sharing your thoughts and for your lovely praise!
                              Review Author Icon

                              anonymous

                              Resident 2022

                              10/6/2022

                              DO NOT BE FOOLED BY PROPERTY MANAGER. FAR FROM LUXURY

                              I assumed we were under new management when the gates magically stopped working. Since Nick has become the property manager this complex has gone downhill. Gates work whenever they choose them to. Guests can not enter gates because they refuse to share gate code numbers.… See More >
                                Manager

                                10/7/2022

                                Southpoint Crossing Apartments
                                Thank you for your review we are sorry you feel this way the office is in the process of being fully moved to a temp office while we are renovating the club house to better serve the residents. With this move we have Experian e some phone issues and only have 1 line. When it comes to the gates they are fully working. We are just waiting for a new control part so the codes will be able to be reprogrammed .
                                Review Author Icon

                                Resident 1072898

                                Verified Resident 2021 - 2022

                                10/6/2022

                                I think you're doing a terrible job, and nearly every resident I've spoken with agrees. Your communication skills are terrible, you fail to send emails, you pick and choose which rules to enforce, levy fees against residents without notifying them, and demonstrate a general… See More >
                                  Manager

                                  10/7/2022

                                  Southpoint Crossing Apartments
                                  Thank you for your review we are sorry you feel this way the office is in the process of being fully moved to a temp office while we are renovating the club house to better serve the residents. With this move we have Experian e some phone issues and only have 1 line. When it comes to the gates they are fully working. We are just waiting for a new control part so the codes will be able to be reprogrammed . We also enforce all policy's and are starting to enforce ones that have always been in place but previous management did not enforce l. These policy's are being enforced to not be mean but to make the property look better smell better and over all better for all residents.
                                  Review Author Icon

                                  rashawnbass@gmail.com

                                  prospectiveVisited 2022

                                  8/25/2022

                                  Awesome Staff

                                  Great Staff, Very helpful and attentive to my needs. The Property was very clean and I certainly love how close it is to the retail stores nearby. Joy the leasing consultant was truthfully a joy to work with....She Rocks...as well as the entire team there...!!!!

                                    Manager

                                    8/25/2022

                                    Southpoint Crossing Apartments
                                    Thank you so much for this review! We are so that our lovely staff has been able to assist and provide you with such a fantastic experience! We appreciate your kind words and if there is anything else we can do, please don't hesitate to let us know.
                                    Review Author Icon

                                    anonymous

                                    prospectiveVisited 2022

                                    8/23/2022

                                    Greatest Property!

                                    Southpoint Crossing is wonderful property. I was tour by great Assistant Manager Fatinah she was wonderful showing me everything on the property gave me full detail about the property and the unit styles. What I looking into the future! I can’t wait to do applications… See More >
                                      Manager

                                      8/24/2022

                                      Southpoint Crossing Apartments
                                      Thanks for your lovely feedback and for rating us five-stars! We're so happy our team has made a positive impression and that you've been pleased with the community thus far. Take care!

                                      Updated Review

                                      Review Author Icon

                                      Resident 875828

                                      Verified Resident 2020 - 2022

                                      8/23/2022

                                      Not a very handicapped facility. Water pressure is too low. Too many people throw trash everywhere, and no one cleans it up. No benches to sit outside along sidewalks. The gates always seem to be broken. The locker room is… See More >
                                        Manager

                                        8/25/2022

                                        Southpoint Crossing Apartments
                                        Thanks for letting us know where we can improve the community. It’s important to us that we continue to elevate the resident experience, so reviews like this are extremely helpful in aiding that effort. Your voice is heard!
                                        Review Author Icon

                                        anonymous

                                        Resident 2019 - 2022

                                        8/23/2022

                                        Fantastic Care from Staff

                                        Nick at the main office exceeded expectations when I needed information today. He treated me as if I were family and was exceedingly knowledgeable both about my specific questions and the industry overall. The creativity and solutions oriented approach to customer service made a fan… See More >
                                          Manager

                                          8/24/2022

                                          Southpoint Crossing Apartments
                                          Thanks for this wonderful feedback and for complimenting Nick on the wonderful service he offered! We sure do love getting reviews like this one!
                                          Review Author Icon

                                          anonymous

                                          Resident 2022

                                          8/20/2022

                                          Professional and friendly!!!

                                          Just thank Fatinah ,for giving me great moving in experience that is so smooth . After moving from California alone with no family she stayed in contact with the whole way throw.I really love my newly renovated apartment at Southpoint Crossing, I have experienced nothing… See More >
                                            Manager

                                            8/22/2022

                                            Southpoint Crossing Apartments
                                            Thanks for this review and for letting us know that you've received excellent service here at Southpoint Crossing Apartments! We're so glad your move in was smooth and that you chose this community as your new home. Thanks for sharing!
                                            Review Author Icon

                                            anonymous

                                            Resident 2022

                                            8/20/2022

                                            Great Job!!

                                            I enjoy living here. The location is great being walking distance to shopping as well as the American tobacco trail which literally runs right through the complex, but not in an intrusive way. One personal con is the valet trash. Only bc people tend to… See More >
                                              Manager

                                              8/22/2022

                                              Southpoint Crossing Apartments
                                              Thanks for letting us know that you've had a positive experience and that you love the location of the community! We're so happy to hear these glowing words and we're glad to have you as a valuable member of the community.
                                              Review Author Icon

                                              anonymous

                                              prospectiveVisited 2022

                                              8/20/2022

                                              Amazing staff amazing property

                                              I have to say that I had mixed feelings when choosing to visit this property from some of the reviews but what I will say is that the reviews are wrong this property is amazing the staff that was there this past Thursday was absolutely… See More >
                                                Manager

                                                8/22/2022

                                                Southpoint Crossing Apartments
                                                Wow! Thanks for this glowing feedback and for letting us know that you've had a wonderful experience here at Southpoint Crossing Apartments! We're so glad to hear this and we are happy that our team has made a wonderful impression throughout your residency. Take care!
                                                Review Author Icon

                                                anonymous

                                                prospectiveVisited 2022

                                                8/20/2022

                                                Great place!

                                                Such a great place and Nick was very kind and Knowledgeable! Very clean well kept place and it’s very well cared for. Reasonable prices on rent and they can be very accommodating. Recommend very much to anyone!… See More >
                                                  Manager

                                                  8/22/2022

                                                  Southpoint Crossing Apartments
                                                  Thank you so much for this review! We are thrilled how staff has been able to assist and provide you a fantastic experience! We thank you for recommending us and if there is anything else we can do, please do not hesitate to let us know.

                                                  Updated Review

                                                  Review Author Icon

                                                  anonymous

                                                  Resident 2020 - 2022

                                                  8/20/2022

                                                  This new MGM company is a mess

                                                  I have to save something this place is now under new staff all the recent staff and maint have lefted from here I said wow what in the world is going on here all I know is that truly very upset with the new ones… See More >
                                                    Manager

                                                    8/22/2022

                                                    Southpoint Crossing Apartments
                                                    Thanks for this feedback and for sharing that you've had some issues within the community as of late. We regret to hear this and will definitely take this feedback to heart as we want to ensure everyone here has a wonderful experience.

                                                    Features & Amenities

                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: $400. Rent: $20. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: $400. Rent: $20. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Fitness Center
                                                    • Access to the American Tobacco Trail
                                                    • Balcony or Patio
                                                    • Bike Racks
                                                    • Business Center
                                                    • Ceiling Fan
                                                    • Gated Community
                                                    • Gourmet Kitchens with Pantries
                                                    • Grilling Stations with Picnic Tables
                                                    • Hardwood Style Flooring
                                                    • Kitchen Islands
                                                    • Modern Kitchen Appliance Package
                                                    • Mountain Bikes Available
                                                    • On-Site Maintenance
                                                    • Oversized Windows
                                                    • Package Locker Room
                                                    • Pet Park
                                                    • Pet-Friendly Community
                                                    • Playground
                                                    • Pond with Fountain
                                                    • Premium Bathroom
                                                    • Premium Countertops
                                                    • Premium Kitchen Lighting and Subway Tile Backsplash
                                                    • Resident Car Care Center
                                                    • Resident Lounge
                                                    • Resort Style Swimming Pool with Lounge
                                                    • Spacious 1, 2, and 3 Bedroom Apartment Homes
                                                    • Storage Space
                                                    • Walk In Closets
                                                    • Wi-Fi in Common Areas
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                                                    Leasing

                                                    Southpoint Crossing invites you to live connected in our apartment community. Nestled next to the namesake mall and backed by the American Tobacco Trail, our apartments in Durham, NC, are an ideal home base. This prime location is blended with spacious apartment layouts and modern amenities to offer the complete package: aesthetic, convenience, lifestyle!Our one, two, and three-bedroom homes are beautiful inside and out, and their features prove this. Enjoy a gourmet kitchen with efficient appliances and a lovely island connecting it to a spacious living and dining area. From there you can step onto a private balcony that can be easily turned into an outdoor terrace, or head to a spacious bedroom. Large closets, pantries, washers & dryers, and gorgeous wood-style floorings are also included.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Wednesday: 09:00 AM - 06:00 PM
                                                    • Thursday: 09:30 AM - 06:00 PM
                                                    • Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Avenue5 Residential

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                                                    Communities
                                                    597

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 204 number of votes by renters, Southpoint Crossing Apartments is currently rated 3.6 out of 5 stars.
                                                    Southpoint Crossing Apartments is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    Southpoint Crossing Apartments is rated 2/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Southpoint Crossing Apartments is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    Southpoint Crossing Apartments is rated 2/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Southpoint Crossing Apartments is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Southpoint Crossing Apartments is rated 2/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Avenue5 Residential
                                                    Dogs Allowed
                                                    Deposit: $400
                                                    Rent: $20
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Deposit: $400
                                                    Rent: $20
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    Southpoint Crossing Apartments

                                                    March 2024

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                                                    Southpoint Crossing Apartments is a 719 - 1,226 sq. ft. apartment in Durham in zip code 27713. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,068 - $4,040. Nearby cities include Chapel Hill, Morrisville, Carrboro, Hillsborough, and Cary.

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