#11,151 #61 #827

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Woodlake Reserve

1000 Lydia's Way, Durham, NC 27713
(283 Reviews)
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Floor Plans & Pricing

1 Bedroom

A2

1 Bed, 1 Bath | 873 sq. ft.

See Floor Plan Details

A1

1 Bed, 1 Bath | 677 sq. ft.

See Floor Plan Details

2 Bedrooms

B2

2 Beds, 2 Baths | 1,044 sq. ft.

See Floor Plan Details

B1

2 Beds, 2 Baths | 958 sq. ft.

See Floor Plan Details

3 Bedrooms

C1

3 Beds, 2 Baths | 1,216 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

C
C

Renter Ratings

D

Review Ratings

Noise

1.5

Grounds

1.0

Safety

1.5

Office Staff

1.0

Maintenance

1.0

Neighborhood

2.5

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C-

Number of reviews in the past 365 days

2

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B

Average time to respond to reviews

16 days

View Community Timeline
View Community Timeline

Woodlake Reserve Reviews

(268)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

prospective ā€¢ Visited 2023

12/28/2023

Cars towed during holiday season 2023

This property management group is contracted with a towing company and had cars towed during the Christmas holiday season of 2023, knowing full well residents would have out of town guest and visitors. How low can a company go?! That includes the towing company theyā€¦Ā See More >
    Manager

    1/5/2024

    Woodlake Reserve
    Thank you for your feedback, anonymous. All Community Members are aware and notified of parking responsibilities. Parking is part of the lease and signed by both parties, that the policy is read and understood. We do offer visitor parking onsite, which all Community Members are aware of. Our Community Members do have the priority parking and should be informing their visitors on where to park when on-site. Thank you again for sharing.
    Review Author Icon

    anonymous

    Resident ā€¢ 2022 - 2023

    6/26/2023

    DO NOT RENT - mold in air ducts (photos)

    The positives: The location is great. The negatives: Upkeep is terrible. A former employee told me that maintenance has gotten so backlogged over several years of under-staffing that they get by putting band-aids on problems rather than actually fixing anything. Case in point: My daughterā€¦Ā See More >
    Manager

    7/20/2023

    Woodlake Reserve
    Anonymous, we apologize that your experience with our community has been anything less than exceptional. Our team is committed to providing stellar service to all who walk through our doors and we are sorry to learn that we fell short of your expectations. We urge you to give us a call or stop by our office at your convenience so we can discuss how we can improve your time here.
    Review Author Icon

    Ujosh77

    Resident ā€¢ 2021 - 2022

    7/16/2022

    Awesome community and Kathy and Eddie are amazing!!

    This is a great place to live. Such a great community. Kathy the manager is so awesome and amazing. She really goes above and beyond for her renters. She diffently went above and beyond for me and my family. Such an amazing person. Thanks soā€¦Ā See More >
      Manager

      3/10/2023

      Woodlake Reserve
      Thank you so much for the kind review. We are glad to hear that you are enjoying your home at Woodlake Reserve.
      Review Author Icon

      anonymous

      Resident ā€¢ 2022

      7/12/2022

      DO NOT move here

      My then-fiance and I moved into Woodlake Reserve on April 30, one week before our wedding. We promptly moved out that same day as the smell of smoke in the apartment was overwhelming and the apartment complex not only claimed that they couldn't really smellā€¦Ā See More >
        Manager

        3/10/2023

        Woodlake Reserve
        Thank you for your feedback. We are sorry to hear that your experience at Woodlake Reserve, did not meet your expectations.
        1.0(1 rating)
        Review Author Icon

        Mimi_M926

        Resident ā€¢ 2018 - 2022

        4/21/2022

        Lovely place to live

        I have been here for 4 years and 2 management companies ago, this wasn't a great place to live. Now that the new/current management company is here, it's way better than it used to be and I love it. Kathy Woodard is an amazing propertyā€¦Ā See More >
          Manager

          3/10/2023

          Woodlake Reserve
          Thank you so much for your feedback. The Woodlake Reserve Team takes great pride in the Community, so that all can enjoy. Glad to hear you are enjoying your home.
          Review Author Icon

          tiffany_p644

          Resident ā€¢ 2021 - 2022

          4/20/2022

          Highly recommend this place

          Just moved to these apartments 4 months ago. I was very Impressed with how attentive the office staff is the apartment set up is great!! I was very Impressed with how clean apartments are would definitely recommend anyone looking for a great community!!

            Manager

            3/10/2023

            Woodlake Reserve
            Thank you so much for the 5 star review. We are glad to hear that we are exceeding your expectations.
            Review Author Icon

            Drewrivenbark88

            prospective ā€¢ Visited 2022

            4/20/2022

            Professional

            The team at Woodlake Reserve is very professional and helpful! They are always on top of any issues that arise and always have a smile on their face! I've dealt with a few different apartments before, but this is by far one of the best!ā€¦Ā See More >
              Manager

              3/10/2023

              Woodlake Reserve
              Thank you so much for sharing your experience with us. We are so happy to hear that you are enjoying your home.
              Review Author Icon

              Deborah_P415

              Resident ā€¢ 2021 - 2022

              4/20/2022

              Living at Woodlake Reserve in Durham

              We moved into Woodlake toward the end of 2021 the experience from then to now has been outstanding, the staff is awesome, and they enjoy sharing fun activities for tenants, young ones, older tenants and everyone in between. The office staff lead by their fearlessā€¦Ā See More >
                Manager

                3/10/2023

                Woodlake Reserve
                Thank you so much for your feedback. We are glad that you are enjoying your home and Community events. Can't wait to see you at the next one.

                Updated Review

                Review Author Icon

                rossnancyv@gmail.com

                Resident ā€¢ 2021 - 2022

                4/20/2022

                I lived in a lovely corner apartment near the woods at Woodlake Reserve for a year while I was Nanny to my granddaughter. Woodlake Reserve is a great place. They have lots of activities, food trucks and parties for the residents. The office staff isā€¦Ā See More >
                  Manager

                  3/10/2023

                  Woodlake Reserve
                  Thank you so much for your feedback. We are so glad to hear that you are enjoying your home and the Community Activities.
                  Review Author Icon

                  Kimberly_M201

                  prospective ā€¢ Visited 2022

                  4/19/2022

                  This is the place!!

                  Fantastic amenities and staff! You definitely want this place for your new home! One of the good properties in Durham! I had a wonderful tour and the manager was so pleasant! I will definitely be applying

                    Manager

                    3/10/2023

                    Woodlake Reserve
                    Thank you so much for taking the time to leave a review, Kimberly. We are so happy to hear that you are enjoying all the amenities at Woodlake Reserve.
                    Review Author Icon

                    rsmithii@att.net

                    Resident ā€¢ 2019 - 2022

                    3/22/2022

                    Been here for several years and have to say current mgmt is the best. parties are incredible and the staff is very nice. Maintenance is top notch. Highly recommend if your looking for a great place for your family to enjoy peaceful living.

                      Manager

                      3/10/2023

                      Woodlake Reserve
                      Thank you so much for the 5 Star review. We are so happy to hear that we are exceeding your expectations.
                      Review Author Icon

                      smilan07.07@gmail.com

                      Resident ā€¢ 2019 - 2021

                      9/8/2021

                      Current management is a literal joke. A few weeks ago, I had a $500 money order from APRIL be returned as fraudulent. What a coincidence that this was happening a few weeks before my move out :) It was scanned into a personal Wells Fargoā€¦Ā See More >
                        Manager

                        9/9/2021

                        Woodlake Reserve
                        Woodlake Reserve is a paperless community and all residents are asked to pay their rent on the portal. It is correct that money orders provided to the apartment community by this person were returned fraudulent. Management provided proof and the resolution is to pay the balance due at this time.
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2020 - 2021

                        8/23/2021

                        Iā€™m getting ready to renew my lease, the property has really been cleaned up and I really like the new staff! The office has a real nice chill vibe when you walk in and everyone is very welcoming. maintenance is also great!ā€¦Ā See More >
                          Manager

                          8/26/2021

                          Woodlake Reserve
                          Thank you so much for the 5-star review! We really appreciate you being our resident and helping us to spread the word about Woodlake Reserve.
                          Review Author Icon

                          anonymous

                          Resident ā€¢ 2019 - 2021

                          8/23/2021

                          I just moved out of Woodlake Reserve into my forever homeā€¦ and I wanted to take a moment to thank Kathy, Deedrick, Eddie, Tim and the rest of the office staff for making my last apartment such a great place to call home. I willā€¦Ā See More >
                            Manager

                            8/26/2021

                            Woodlake Reserve
                            Thank you so much for the 5-star review! We really appreciate you being our resident and helping us to spread the word about Woodlake Reserve.
                            Review Author Icon

                            jcmalanaphy

                            Resident ā€¢ 2019 - 2021

                            8/20/2021

                            Don't believe everything you read! Woodlake Reserve is awesome thanks to Kathy, Jordan, and team! This property is nice, the kitchens are nice, the amenities are great, the toilets are big, and there is a lake across the street. I enjoyed living here for nearlyā€¦Ā See More >
                              Manager

                              8/26/2021

                              Woodlake Reserve
                              Thank you for the positive rating of our community! At Woodlake Reserve, we always want our residents to enjoy a top-notch experience, so please feel free to reach out if you ever need assistance from our team.
                              Review Author Icon

                              anonymous

                              prospective ā€¢ Visited 2021

                              8/20/2021

                              Woodlake Reserve is perfectly located and is only 15 minutes from my work. I absolutely love the grounds, mature trees and the huge swimming pool. The office staff is very nice and I love that they accepted my sweet bully breed dog. Thanks Kathy, Jordanā€¦Ā See More >
                                Manager

                                8/26/2021

                                Woodlake Reserve
                                Thank you for the positive rating of our community! At Woodlake Reserve, we always want our residents to enjoy a top-notch experience, so please feel free to reach out if you ever need assistance from our team.
                                Review Author Icon

                                anonymous

                                Resident ā€¢ 2020 - 2021

                                8/12/2021

                                The apartments have a great location in south Durham. The new management staff was quick to respond to questions and find solutions to problems. The maintenance team was always kind and timely. We appreciated living in Woodlake Reserve

                                  Manager

                                  8/26/2021

                                  Woodlake Reserve
                                  Thank you for the positive rating of our community! At Woodlake Reserve, we always want our residents to enjoy a top-notch experience, so please feel free to reach out if you ever need assistance from our team.
                                  Review Author Icon

                                  anonymous

                                  Resident ā€¢ 2020 - 2021

                                  7/18/2021

                                  The new management company is the absolute worst. They never answer the phones, or return messages then make it seem like youā€™re calling the wrong number. The property isnā€™t kept up as well to be paying 1,000+ dollars in rent every month plus maintenance isā€¦Ā See More >
                                    Manager

                                    8/26/2021

                                    Woodlake Reserve
                                    We apologize that your experience with our community has been anything less than exceptional. Our team is committed to providing stellar service to all who walk through our doors and we are sorry to learn that we fell short of your expectations. We urge you to give us a call or stop by our office at your convenience so that we may speak with you further on how we can improve your time here.
                                    Review Author Icon

                                    Resident 874083

                                    Verified Resident ā€¢ 2021

                                    2/18/2021

                                    The location of the complex was the main reason I wanted to live here. Being across the street from a lake walk and down the street from a popular dog park while having their own small dog park on the property makes for a pleasantā€¦Ā See More >
                                      Manager

                                      11/1/2021

                                      Woodlake Reserve
                                      We are saddened to hear that you have not enjoyed your experience here at Woodlake Reserve. We strive to deliver the best possible experience at all times and this feedback will help us in the future. Please contact the office at your earliest convenience to resolve any outstanding issues; we would like to do what we can to help.
                                      Review Author Icon

                                      Resident 871617

                                      Verified Resident ā€¢ 2021

                                      2/9/2021

                                      It was a smooth move in. There were a few issues that were resolved immediately. The staff was nice and helped me find the correct location and size of apartment for my family. It is midelevel apartments living no major frills just simple decor thatā€¦Ā See More >
                                        Manager

                                        2/9/2021

                                        Woodlake Reserve
                                        Thank you for your great review of Woodlake Reserve. We're glad your move-in was smooth and all issues were resolved in a timely manner. It's great that our team was nice and helped you find the correct location and size of apartment for your family. Thank you for choosing to call us home!

                                        Updated Review

                                        Review Author Icon

                                        Resident 619090

                                        Verified Resident ā€¢ 2018 - 2021

                                        1/31/2021

                                        Person that lives above me made took much noise. This event is too high! People throw trash on the grounds when maintenance clean it. Don't put their trash in the trash bin just leave it on the ground for maintenance. Parking space need toā€¦Ā See More >
                                          Manager

                                          2/2/2021

                                          Woodlake Reserve
                                          Thank you for your feedback on Woodlake Reserve Apartments. please contact our office at 919.361.1132 so we can address your concerns and see what we can do to improve your time here. We look forward to speaking with us soon.

                                          Updated Review

                                          Review Author Icon

                                          Resident 805904

                                          Verified Resident ā€¢ 2020 - 2021

                                          1/25/2021

                                          The maintenance team has been very helpful. When we had an issue they told us what it was and why. I appreciate that sentiment. Maintenance Tech EDDIE was just as excited as I was when my electricity came back on. Thank you EDDIE. I wouldā€¦Ā See More >
                                            Manager

                                            1/25/2021

                                            Woodlake Reserve
                                            Thank you for your review of Woodlake Reserve. We're glad our maintenance team has been helpful. We appreciate your kind words about Eddie and Barry and are glad they are able to assist with any issues that arise. Thank you for choosing to call us home!
                                            Review Author Icon

                                            Resident 865631

                                            Verified Resident ā€¢ 2021

                                            1/21/2021

                                            The leasing agents were very nice, but unfortunately my apartment wasn't ready when I arrived. And I felt that was very unprofessional especially given the fact that I had already taken care of my lease months in advance. They eventually got it cleaned up realā€¦Ā See More >
                                              Manager

                                              2/2/2021

                                              Woodlake Reserve
                                              Thank you for your feedback on Woodlake Reserve Apartments. We apologize that your apartment home was not ready when you arrived. We strive to have all apartments move-in ready and apologize if that was not the case in your situation. Please feel free to reach out to our Property Manager, Paula, at 919.361.1132 at your convenience so we can discuss your concerns in greater detail. We look forward to speaking with you soon.

                                              Updated Review

                                              Review Author Icon

                                              Resident 771741

                                              Verified Resident ā€¢ 2019 - 2021

                                              1/13/2021

                                              Upstairs neighbors are getting unbearable. Parking is not good.. There are nice and friendly people living here. If management can tell residents when watering plants on the balcony not to get the neighbors wet becausey upstairs neighbors don't care

                                                Manager

                                                1/13/2021

                                                Woodlake Reserve
                                                Thank you for your feedback on Woodlake Reserve. We are sorry for any issues that you are having, and ask that you call our office at 919.361.1132 at your convenience so we can discuss your concerns and work toward a resolution. Thank you for choosing to call us home.

                                                Updated Review

                                                Review Author Icon

                                                Resident 660139

                                                Verified Resident ā€¢ 2018 - 2020

                                                12/20/2020

                                                Decent community . Some Tenants who own dogs don't pick up as they should. Communication with property managers are sometimes difficult as far as time goes. I know they try to keep up as best they can. Barry is one of the best here.

                                                  Manager

                                                  12/21/2020

                                                  Woodlake Reserve
                                                  Thank you for your feedback on Woodlake Reserve. We are sorry some of your neighbors do not pick up after their pets. If you see anything, please call the office so we can handle it in a timely manner. We apologize for any communication delays you may have experienced. You are always welcome to call our office at 919.361.1132 or email leasing@woodlakereserveapts.com. Thank you for your feedback and kind words about Barry.

                                                  Features & Amenities

                                                  Laundry
                                                  • In-Unit Washer/Dryer
                                                  • Laundry On-Site
                                                  • Washer/Dryer Connections
                                                  Pets
                                                  • Cats Allowed
                                                  • Dogs Allowed

                                                  Leasing

                                                  The location is everything at Woodlake Reserve, where our prime positioning offers the best of both worlds. Woodlake Reserve is quietly nestled just 2 miles from the excitement of outdoor shopping, premiere upscale retailers, movie theaters, laid-back dining and lively entertainment at The Streets at Southpoint and Main Street. At Colonial Village at Woodlake our peaceful community is both a haven for relaxation and a magnet for the adventurous.
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                                                  This community is managed by

                                                  Harbor Group Management

                                                  B-
                                                  B-
                                                  Communities
                                                  206

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 283 number of votes by renters, Woodlake Reserve is currently rated 3.8 out of 5 stars.
                                                  Woodlake Reserve is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  Woodlake Reserve is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  Woodlake Reserve is rated 1.5/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  Woodlake Reserve is rated 1.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Woodlake Reserve is rated 2.5/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                  Woodlake Reserve is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 16 days to their community reviews in the past year.
                                                  Harbor Group Management
                                                  Cats Allowed
                                                  Dogs Allowed
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths

                                                  Contact Property

                                                  Woodlake Reserve

                                                  March 2024

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                                                  Woodlake Reserve is a 677 - 1,216 sq. ft. apartment in Durham in zip code 27713. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Chapel Hill, Morrisville, Carrboro, Hillsborough, and Cary.

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