Ashbrook Village Apartments
Resident · 2008
The apartment was given to us in disgusting condtion. Gum was stuck under window frames and on the carpet, large petrified lumps of food were left in the cabinets and actually painted over, a sticker in the bedroom doorframe covered an actual booger and nose hair that had been stuck to the wall. One of the doors in the fridge was broken, the ac didn't work, one of the burners on the stove didn't work, there were stickers stuck all over one of the closet doors, there were large dents in the two bedrooms doors as if they had been punched, and the carpet is a wide variety of colors and stains. Since moving in, we have had to struggle with maintenance on several occassions, they have "fixed" our ac about 4 times and our stove twice, among other things. We also have a bug problem, everyday is an adventure, not knowing what kind of creature is going to invade our space. We have had slugs crawling up the wall (inside), spiders, millipedes, and many other unidentifiable creepy crawlies. And of course cockroaches. We reported them and asked for our apartment to be sprayed, so they sent a notice to our building asking everyone to pull out all the furniture from the walls and take all the food out of the cabinets. They never showed. We have since gone back to the office 4 times to ask them to come spray, each time getting a promise that they would come and they would call as well, and it stops being surprising when they don't show. Now they are very rude to me when I go to the office to ask for them to come, or to get a package, although I have been very polite through this whole experience. They are the most unprofessional office I have ever seen, very rude, we have to keep following up with them, they have not done a thing they said they would do 4 times in a row now, and we have yet to hear an apology from them. They have absolutely no concept of customer service and do not care about the tenets or how they treat the tenets at all. Do not live here, even if you might have to spend $100 more somewhere else! Do that! Apartments are small anyway, there is no storage space anywhere! I definitely don't recommend Ashbrook Village!