Review History for Verified Resident 827832

Legacy at Berkeley Place


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Resident 827832

Verified Resident 2021

5/2/2021

This is a first time apartment experience for me. I moved here in the middle of the pandemic unable to view in person what I was getting. My apt was small and I am use to more room. March of 2021 I was allowed to view a larger apartment and immediately wanted to upgrade. In the middle of a pandemic I was charged $400 to move into a more expensive apt with a brand new 15 month lease. I called the home office to speak with the district manager and she was rude and unprofessional. She even sighed heavily while I was in the middle of explaining the problem I had with it. She also implied if my 9 year old granddaughter was going to be spending the night with me on weekends she should be on the lease. How many grandkids are on their grandparents lease? I was told I could change my mind and wanted to because I have a friend at Reserve at Bradberry and just wanted to live out the last 4 months of my lease and move there but was told that my apt had already been rented and I would have to move to another unit either way. I was stuck. I doubt seriously that I will stay after my lease is up. The office staff is really nice but my experience with the upper management left much to be desired. Also, why does it cost $400 to move to a more expensive apt? I pay my own utilities. This is just a bad time with people's money being tighter for unnecessary expenses like that. Senseless. You all should know that the maintenance staff here is awesome.
    Manager

    5/3/2021

    Legacy at Berkeley Place
    We are sorry to hear that you were not satisfied with your transfer experience, and our regional manager would love the opportunity to discuss your concerns further. Due to Fair Housing, we do have to maintain consistency with our policies such as transfer fees when moving into a larger apartment. Customer service is a top priority for our community, and if there is anything we can do to help, please let us know.
    1 Previous Review

    Previous Review

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    Resident 827832

    Verified Resident 2020

    10/4/2020

    So far I like it just fine!! It feels safe and everyone seems very nice. I think the apartments could use some updating , such as ceiling fans, no carpet in the dining area. It was really upsetting that the pool was not available like it should have been this year. Other pools, country clubs ect opened their pools despite the covid virus.
      Manager

      10/5/2020

      Legacy at Berkeley Place
      Thank you for your excellent review of Legacy at Berkeley Place. We're glad you enjoy the community so far. Due to Covid restrictions, we did have to limit the hours and number of people who could use the pool at one time. We apologize for the inconvenience. Thank you for choosing to call us home.

      Review 47 out of 249

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      Legacy at Berkeley Place

      March 2024

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