| Number of reviews in the past 365 days | 13 |
| Percentage of reviews responded to | 92.31% |
| Average time to respond to reviews | 33.23 days |
Spencer Crossing
3431 North Church Street, Greensboro, NC 28306
3431 North Church Street, Greensboro, NC 28306
Floor Plans
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (16 Reviews)
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Verified Resident 863922 • vrp • 2017 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/17/2021
A little slow when adhering to request. Maintenance personal are not uniformed knocking on doors. It can get noisy sometime but other than that we love how spacious our condo is, and there is plenty cabinet space. See More
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Verified Resident 841339 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/09/2020
When I first moved in 2018 I loved it and was very happy. In March 2020 my unit was sold and went to new management my deposit was lost originally, they are billing me for things for the beginning of the year that was previously included… See More
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Spencer Crossing Manager
11/30/2020
Good afternoon, Thank you for reaching out with the review, and notifying us of your concerns! Are you okay with giving us a call, or sending me an email at [email protected] to talk about your experience with us? To address your concerns listed here I do want to apologize for the delays in our office availability, and the recent staffing changes. In regard to the utility bills, Ginkgo Residential requires all residents to be responsible for paying their utilities. This is a fairly standard requirement for most apartment communities, but was different with the previous management company. If your account is being billed incorrectly, I will be happy to place a request with the utility company for months that were already paid for, or will make any corrections I am able to on my end. If you have anything that you would like to address, or go over please feel free to reach out and I will be happy to help in anyway possible. Sincerely, -Chase Holder -Property Manager
Verified Resident 837076 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/27/2020
They need to clean up things they seem to be short in staff causing a few things to not be handled or cleaned the breezeway needs to be cleaned and power washed the aside of the buildings are nasty spider webs growing everywhere Childern are scared… See More
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Spencer Crossing Manager
11/30/2020
Good afternoon, Thank you for reaching out with the review, and notifying us of your concerns! Are you okay with giving us a call, or sending me an email at [email protected] to talk about your experience with us? To go over the concerns you stated here, we are very sorry for the staffing changes that has resulted in less than normal response times. We are in the process of getting back to fully staffed, and are working hard to address the delays, and issues in our communities. If you have anything that you would like to address, or go over please feel free to reach out and I will be happy to help in anyway possible. Sincerely, -Chase Holder -Property Manager
Resident • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/18/2020
The property is okay, minor issues with trifling residents but management is simply some straight bull!! Never answer the phone ever and tell lies when you do reach them. I dont even understand why they have a office nor the setup of this community. Eagerly waiting… See More
Useful 0
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Spencer Crossing Manager
09/29/2020
Good morning, Thank you for your response, and reaching out to do a review. I am very sorry if you have had difficulties in contacting the office. We also are very sorry to hear that you believe you have been lied to. Are you available to set a time to meet, and go over these concerns? I hope your experience improves, and we are more than happy to assist with any issues you may be experiencing. -Spencer Crossing Manager
Verified Resident 800964 • vrp • 2014 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/06/2020
The property managers are trying to update the community, they need to do a better job at reinforcing the cleanliness of the grounds, parking is an issue, and need to continue to update the interiors of the units. Overall, the complex is quite and a good… See More
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Spencer Crossing Manager
08/10/2020
Hello, Thank you for taking the time to let us know how we are doing and how we can improve our community. Your feedback is valued. Please let us know if there is anything else we can do. Take care!
Verified Resident 793773 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/20/2020
currently I am enjoying the apartment complex. The only thing that is questionable is parking. Some nights there are limited to no parking spots available. It has not been much noise in the area where I am. See More
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Spencer Crossing Manager
08/10/2020
Hello, We are happy to hear that you are enjoying the community! We are currently working on a solution for parking. Please let us know if there is anything else we can do to improve your experience. Take care!
Verified Resident 790173 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/12/2020
The management has been Dishonest. Collecting money for another management office and not having current records from them is dishonest. Cccccvvvvcvvvvvvvvvhhvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv See More
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Spencer Crossing Manager
08/07/2020
Hi there, We are unsure of what you are referring to in your review. Please reach out to the leasing team, so that we can discuss this matter further. Thank you!
Verified Resident 790087 • vrp • 2017 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/12/2020
Everything was ok until this new leasing company Gingko took over, the overall service and quality has gone down. Fixing up the outside is the least of my worries, what about the inside when we make request. But if something is bad when I move out,… See More
Useful 1
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Spencer Crossing Manager
08/07/2020
Hello, We appreciate you taking the time to leave us feedback. We would like to make sure any service issues in your home are addressed. Please reach out to the leasing team, so that we can discuss any issues you are experiencing. Thank you!
Verified Resident 787280 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/05/2020
The model home I viewed isn't the apartment I moved into. Went through a lot to get into here I actually had to keep calling to get information and asking what all I needed to move in. I was supposed to move in July 11th but… See More
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Spencer Crossing Manager
07/09/2020
Dear resident, I am very sorry you had to wait for a response to get your move in sorted out. I was not aware you were not satisfied with the apartment you moved into. We have been very full on occupancy so unfortunately our apartment options have been extremely limited. With that being said, we can always look into transferring you to a new apartment when something comes available if that interests you? Please feel free to contact the office, and I would be more than happy to go over the transfer process. Thank you for letting us know what we can work on to make the move in experience better in the future, and please contact us with any other concerns, or questions.
Verified Resident 760337 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/28/2020
I had to down seize to a one bedroom from a two bedroom and I must say it works for me it's very spacious I was very surprised it's very nice I love the balcony it's very big compared to were I moved from love everything… See More
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Spencer Crossing Manager
07/29/2020
Hi there, We are so pleased that you are enjoying your spacious apartment home. We would love to keep you as a resident as long as we can! Please let us know if there's anything we can do to improve your experience. Take care!
Verified Resident 737362 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/11/2020
Well first I am in love with the overall apartments themselves. There has been an issue with the limited parking around here. Thankfully, I stay in the front so I'm usually always able to find a parking spot. I do wish that there were more community… See More
Useful 2
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Spencer Crossing Manager
09/04/2020
Thank you for expressing your concerns and we are very sorry to hear that you have had a less than positive experience here with us. Are you comfortable with contacting the office to directly address these concerns so we can see how to resolve these issues? 336-294-3824
Verified Resident 778015 • vrp • 2011 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/10/2020
I LIVED IN A HOUSE NOT TOO FAR FROM THIS LOCATION WHEN MY EX-WIFE DIVORCED. I STAYED IN THE NEIGHBORHOOD. I LOVE THE FACT THAT THIS LOCATION IS IN WALKING DISTANCE FROM SHOPPING AND RESTAURANTS AND BUS. See More
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Spencer Crossing Manager
07/09/2020
Dear resident, Thank you for the review! I am glad to hear you have had a positive experience at Spencer Crossing. Please feel free to contact us and let us know if there is any way we can improve your experience. I hope you have a great day!
Verified Resident 752311 • vrp • 2015 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/15/2020
Different owners every year. Complications with parking in the complex. Dogs have a whole area now and ppl still allowing their pet to use the bathroom anywhere and they not picking it up afterwards. Thanks See More
Useful 1
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Spencer Crossing Manager
07/29/2020
Hello, Thank you for taking the time to let us know where we're falling short. We will be sure to address your concerns in the community. Please let us know if there's anything else we can do to improve your experience. Take care!
Verified Resident 732674 • vrp • 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/31/2019
No assigned parking on the property was a deal breaker. There needs to be more parking spaces available to the residents. The area is not safe enough to have residents parking -on side streets or far away from the premises. See More
Useful 0
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Spencer Crossing Manager
09/04/2020
Thank you for expressing your concerns and we are very sorry to hear that you have had a less than positive experience here with us. Are you comfortable with contacting the office to directly address these concerns so we can see how to resolve these issues? 336-294-3824
Verified Resident 717212 • vrp • 2012 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/13/2019
Its been up and down as far as having different Management groups Not too bad but you can usually tell the ones that really care about the residents and community because they have websites that encourage resident to get to know each other in such a… See More
Useful 0
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Spencer Crossing Manager
09/04/2020
Thank you for expressing your concerns and we are very sorry to hear that you have had a less than positive experience here with us. Are you comfortable with contacting the office to directly address these concerns so we can see how to resolve these issues? 336-294-3824
Verified Resident 692575 • vrp • 2017 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/09/2019
This is an excellent community for singles or small families. There are only 1 & 2 bedroom apartments, it's in a great location, and the price is reasonable. Walking distance from a couple of grocery stores and various locations for shopping. See More
Useful 0
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Spencer Crossing Manager
09/04/2020
Thank you for expressing your concerns and we are very sorry to hear that you have had a less than positive experience here with us. Are you comfortable with contacting the office to directly address these concerns so we can see how to resolve these issues? 336-294-3824
•
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
Manager
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Frequently Asked
What are noise levels like at Spencer Crossing?
The community is rated 3.1/5 stars, which is considered having quiet noise levels on average.
The community is rated 3.1/5 stars, which is considered having quiet noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Spencer Crossing?
The community is rated 3.2/5 stars, signifying much satisfaction on average.
The community is rated 3.2/5 stars, signifying much satisfaction on average.
How safe is Spencer Crossing?
The community is rated 3.1/5 stars, which is considered being very safe on average.
The community is rated 3.1/5 stars, which is considered being very safe on average.
How satisfied are residents with the neighborhood
The community is rated 3.4/5 stars, signifying much satisfaction on average.
The community is rated 3.4/5 stars, signifying much satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 3.1/5 stars, which is considered being very effective on average.
The community is rated 3.1/5 stars, which is considered being very effective on average.
How often does management engage with reviews?
Managers have responded to 92.31% of their community reviews in the past year.
Managers have responded to 92.31% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 33.23 days to their community reviews in the past year.
Managers have replied within 33.23 days to their community reviews in the past year.
What is the pet policy at Spencer Crossing?
No pet policy available
No pet policy available
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Spencer Crossing is an apartment in Greensboro in zip code 28306. Nearby cities include Browns Summit, Jamestown, McLeansville, High Point, and Whitsett. 27455, 27405, 27214, 27408, and 27401 are nearby zip codes.
