Number of reviews in the past 365 days | 13 |
Percentage of reviews responded to | 92.31% |
Average time to respond to reviews | 33.23 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 13 |
Percentage of reviews responded to | 92.31% |
Average time to respond to reviews | 33.23 days |
Good afternoon, Thank you for reaching out with the review, and notifying us of your concerns! Are you okay with giving us a call, or sending me an email at [email protected] to talk about your experience with us? To address your concerns listed here I do want to apologize for the delays in our office availability, and the recent staffing changes. In regard to the utility bills, Ginkgo Residential requires all residents to be responsible for paying their utilities. This is a fairly standard requirement for most apartment communities, but was different with the previous management company. If your account is being billed incorrectly, I will be happy to place a request with the utility company for months that were already paid for, or will make any corrections I am able to on my end. If you have anything that you would like to address, or go over please feel free to reach out and I will be happy to help in anyway possible. Sincerely, -Chase Holder -Property Manager
Good afternoon, Thank you for reaching out with the review, and notifying us of your concerns! Are you okay with giving us a call, or sending me an email at [email protected] to talk about your experience with us? To go over the concerns you stated here, we are very sorry for the staffing changes that has resulted in less than normal response times. We are in the process of getting back to fully staffed, and are working hard to address the delays, and issues in our communities. If you have anything that you would like to address, or go over please feel free to reach out and I will be happy to help in anyway possible. Sincerely, -Chase Holder -Property Manager
Good morning, Thank you for your response, and reaching out to do a review. I am very sorry if you have had difficulties in contacting the office. We also are very sorry to hear that you believe you have been lied to. Are you available to set a time to meet, and go over these concerns? I hope your experience improves, and we are more than happy to assist with any issues you may be experiencing. -Spencer Crossing Manager
Hello, Thank you for taking the time to let us know how we are doing and how we can improve our community. Your feedback is valued. Please let us know if there is anything else we can do. Take care!
Hello, We are happy to hear that you are enjoying the community! We are currently working on a solution for parking. Please let us know if there is anything else we can do to improve your experience. Take care!
Hi there, We are unsure of what you are referring to in your review. Please reach out to the leasing team, so that we can discuss this matter further. Thank you!
Hello, We appreciate you taking the time to leave us feedback. We would like to make sure any service issues in your home are addressed. Please reach out to the leasing team, so that we can discuss any issues you are experiencing. Thank you!
Dear resident, I am very sorry you had to wait for a response to get your move in sorted out. I was not aware you were not satisfied with the apartment you moved into. We have been very full on occupancy so unfortunately our apartment options have been extremely limited. With that being said, we can always look into transferring you to a new apartment when something comes available if that interests you? Please feel free to contact the office, and I would be more than happy to go over the transfer process. Thank you for letting us know what we can work on to make the move in experience better in the future, and please contact us with any other concerns, or questions.
Hi there, We are so pleased that you are enjoying your spacious apartment home. We would love to keep you as a resident as long as we can! Please let us know if there's anything we can do to improve your experience. Take care!
Thank you for expressing your concerns and we are very sorry to hear that you have had a less than positive experience here with us. Are you comfortable with contacting the office to directly address these concerns so we can see how to resolve these issues? 336-294-3824
Dear resident, Thank you for the review! I am glad to hear you have had a positive experience at Spencer Crossing. Please feel free to contact us and let us know if there is any way we can improve your experience. I hope you have a great day!
Hello, Thank you for taking the time to let us know where we're falling short. We will be sure to address your concerns in the community. Please let us know if there's anything else we can do to improve your experience. Take care!
Thank you for expressing your concerns and we are very sorry to hear that you have had a less than positive experience here with us. Are you comfortable with contacting the office to directly address these concerns so we can see how to resolve these issues? 336-294-3824
Thank you for expressing your concerns and we are very sorry to hear that you have had a less than positive experience here with us. Are you comfortable with contacting the office to directly address these concerns so we can see how to resolve these issues? 336-294-3824
Thank you for expressing your concerns and we are very sorry to hear that you have had a less than positive experience here with us. Are you comfortable with contacting the office to directly address these concerns so we can see how to resolve these issues? 336-294-3824
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Spencer Crossing