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The Kendall

1101 Flagstone Lane , Indian Trail, NC 28079
(170 Reviews)
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Move-In Specials

Look & Lease Same Day: One Beds starting @ $1280 and Two Beds starting @ $1565 PLUS $500 Off 1st Months Rent

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

A-
A-

Renter Ratings

A+

Review Ratings

Noise

5.0

Grounds

5.0

Safety

4.5

Office Staff

5.0

Maintenance

5.0

Neighborhood

5.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C-

Number of reviews in the past 365 days

2

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

4 days

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The Kendall Reviews

(165)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

prospective ā€¢ Visited 2023

12/18/2023

hidden jewel

this is truly beautiful property with Great amenities i am truly impressed the units are very spacious to me its better than most of the apartment's have viewed in the area and the size is great i feel like im HOMEā€¦Ā See More >
    Manager

    12/22/2023

    The Kendall
    It is fantastic to hear that our community stood out to you in your search for a new home. Thank you for sharing how much you are enjoying our beautiful grounds, great amenities, and spacious floor plans! Please reach out to us if there is anything we can do to make your experience even better.
    Review Author Icon

    Timandjen23

    Resident ā€¢ 2023

    5/13/2023

    Home at The Kendall

    Another apartment complex said there was no credit criteria, and it ended up being 675, they were deceiving and dishonest, so we went to the Kendall. They were helpfil, honest, and upfront. I recomend any one to live here, we are very happy.

      Manager

      5/17/2023

      The Kendall
      We are delighted to hear that you have been impressed with our honest, helpful team. Thank you for sharing your experience and choosing to make your home with us!
      Review Author Icon

      Resident 1084229

      Verified Resident ā€¢ 2018 - 2022

      11/11/2022

      My experience was good in the beginning. Over the last couple of years it has gotten worse. The upkeep it horrible, parking is the absolute worst. Customer service is not good either. It is becoming a over priced ------. They added keyless entry to theā€¦Ā See More >
        Review Author Icon

        Resident 1073192

        Verified Resident ā€¢ 2021 - 2022

        10/7/2022

        Flagstone is a pretty community, the walking trail is nice, the grounds are pretty clean. It is a little outside of Charlotte but that's okay since it's just a short drive away. The staff are friendly and helpful. I wish the company would put aā€¦Ā See More >
          Manager

          10/11/2022

          The Kendall
          Thank you for taking the time to provide a review. Our team is committed to providing outstanding service and is grateful for your kind words. It is fantastic that you enjoy the walking trail and grounds. We value your feedback and welcome you to stop by or call the office if you have specific suggestions for our improvement that you wish to share. We appreciate you.

          Updated Review

          Review Author Icon

          Resident 1068960

          Verified Resident ā€¢ 2018 - 2022

          9/23/2022

          At first it was good but as the yrs have past it has gotten horrible. From letting garbage pile up to drug deals i the middle of the themselves. It's just really horrible!!! We have gun fires all time.

            Manager

            9/28/2022

            The Kendall
            We appreciate you reaching out with these concerns and are sorry to hear that they are affecting your peace of mind in our community. We want to learn more about your experience and how we can improve. We will be glad to speak with you directly, so please contact our regional customer care group at TheCarolinas@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon. Thank you!
            Review Author Icon

            Resident 1054869

            Verified Resident ā€¢ 2022

            8/14/2022

            A 2 bedroom apartment. It has everything I need space for. Its very laid out that furniture fits well init. The deck is just the size to have flowers and chairs on. My dogs enjoy watching from it. The office Staff made me feel welcomeā€¦Ā See More >
              Manager

              8/18/2022

              The Kendall
              Thank you for the great review of our team and community. While we are glad to hear that you have enjoyed your cozy apartment home thus far, we encourage you to call or email us in the office if you would like to discuss any concerns further.
              Review Author Icon

              Resident 1054691

              Verified Resident ā€¢ 2014 - 2022

              8/14/2022

              Iam not satisfieied because now fhese don't keet it dirty anymore people who pets out and do not pick up this keeps it dirty especially in front of my apartament now the increase and the rent is too expensive,

                Manager

                8/17/2022

                The Kendall
                Thank you for taking the time to share this feedback. Our team works alongside residents to create a tidy environment, and we are sorry if the actions of some pet owners negatively impact your experience. Our team will discuss opportunities for improvement and welcomes you to stop by the office if you would like to discuss the lease amounts.

                Updated Review

                Review Author Icon

                Resident 1050855

                Verified Resident ā€¢ 2016 - 2022

                8/2/2022

                Pleasant community. Great apartment. Staff is friendly and always willing to assist. Amenities available if you wish to partake. Pool, exercise room, barbecue grilling area, children's playground and dog park. Hook-ups in apartment for washer/dryer but laundry room also available.

                  Manager

                  8/6/2022

                  The Kendall
                  We are grateful for your compliments on our team's friendly service and are glad that you have been impressed by our pet and family-friendly environment and amenities. Many thanks to you for your terrific rating of our community!
                  Review Author Icon

                  Resident 1047417

                  Verified Resident ā€¢ 2020 - 2022

                  7/22/2022

                  the trash cans at the pool area and the grilling areas are always full of trash and stink the trash compactor stays broken the residents trash dumpster are is always a stinking mess also the dog park has not had new mulch in forever

                    Manager

                    7/26/2022

                    The Kendall
                    We appreciate you sharing your observations with us. The cleanliness of our community is the top priority for us, and we thank you for bringing this to our attention. If you would like to discuss your concerns further, please give us a call or stop by our office for a chat.

                    Updated Review

                    Review Author Icon

                    Resident 1033109

                    Verified Resident ā€¢ 2012 - 2022

                    6/6/2022

                    My sister an I chose this community because of location, safety and it looked nice. Still a great location. School busses come here and shopping, doctor offices are nearby. Right off of highway 74. Good location

                      Manager

                      6/10/2022

                      The Kendall
                      We are pleased to hear that you and your sister have benefitted from our community's convenient location. Many thanks for your rating and recognition of our peaceful and well-maintained environment. If there is ever anything we can do to be of service, please do not hesitate to reach out.
                      Review Author Icon

                      Resident 1025518

                      Verified Resident ā€¢ 2020 - 2022

                      5/13/2022

                      I've had a very pleasant experience living at Flagstone apartments. The only complaint would be the parking. No assigned parking which is a huge problem. It's is a security risk having to park so far away from your own apartment at night

                        Manager

                        5/18/2022

                        The Kendall
                        We are overjoyed to learn of your pleasant experience in our community. We appreciate your feedback on our parking availability, and we invite you to stop by the office or give us a call if you would like to discuss your concerns further.
                        Review Author Icon

                        Resident 1017967

                        Verified Resident ā€¢ 2020 - 2022

                        4/20/2022

                        Overall I have enjoyed living in this community. I started in a 2nd floor unit, then moved to a 1st floor unit (approx. 4 years total). The location is my main reason for living here. The staff is friendly and helpful. Thereā€¦Ā See More >
                          Manager

                          4/22/2022

                          The Kendall
                          Thank you for sharing your satisfaction with your home and our friendly team! We are always looking to improve for our valued residents, so we also appreciate your feedback regarding parking and upkeep. If there is anything else that you would like to share, please feel welcome to reach out.
                          Review Author Icon

                          Resident 1014259

                          Verified Resident ā€¢ 2021 - 2022

                          4/8/2022

                          Very attractive apartment complex. Staff is always friendly, helpful, and polite. I like my apartment unit because it is more updated. It is a quiet apartment community and area. Very convenient location for work and entertainment.

                            Manager

                            4/13/2022

                            The Kendall
                            We cannot thank you enough for your compliments! Our team is dedicated to maintaining an outstanding community, and we are glad our efforts have impressed you. We appreciate the support.
                            Review Author Icon

                            Resident 1012949

                            Verified Resident ā€¢ 2021 - 2022

                            4/5/2022

                            The staff is awesome and very informative about the area My family moved here from out of state and Nicole and Laurie had answers for us for the area. Property is kept clean. Peace and quiet is in abundance here. Love living here

                              Manager

                              4/8/2022

                              The Kendall
                              We are delighted to have you in our community. Our team likes to go the extra mile for our residents, and we are glad your interactions with Nicole and Laurie have reflected this. Please let us know if you need anything.
                              Review Author Icon

                              Concerned_R323

                              Resident ā€¢ 2017 - 2022

                              3/7/2022

                              RUN FAST from Flagstone at Indian Trail. Apartments are horrible. Pitch black when we go out at night. The sidewalks buckling more and more. VERY DANGEROUS Forget about safety. No security cameras except in front of the office. Drug deals here nightly. Car break insā€¦Ā See More >
                                Manager

                                3/11/2022

                                The Kendall
                                Hello, our residents frequently praise our top-notch community, so we are alarmed by what you have shared. Please know that we want you to have a pleasant living experience, and we will make every effort to achieve this goal. At your earliest convenience, please get in touch with us at TheCarolinas@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon. Thank you.

                                Updated Review

                                Review Author Icon

                                Kaijoli

                                Resident ā€¢ 2018 - 2021

                                10/28/2021

                                Iā€™ve had a broken toilet for over a year now. Have reported it several times and nothing! Thereā€™s absolutely no security and terrible lighting. There have been several shootings including a female shot during a drug deal. Pool was closed for most of the summer.ā€¦Ā See More >
                                  Manager

                                  11/6/2021

                                  The Kendall
                                  Kaijoli, thank you for sharing your concerns with our team. We like to provide our residents with amazing and quick service, and we are sorry if you feel otherwise. The peace of mind of our residents is important to us, and we take your observations seriously. Please contact us at TheCarolinas@HighmarkRes.com. Remember to refer to this review and the apartment name in the subject line or body of your email so we can expedite our response. We look forward to speaking with you.
                                  Review Author Icon

                                  anonymous

                                  prospective ā€¢ Visited 2020

                                  10/22/2020

                                  Management here is useless. They are "friendly" until you actually have a problem. They claim to care about residents' comfort and safety but don't apply community policies to everyone equally. They defend and protect neighbors that are loud and dirty. They will tell you oneā€¦Ā See More >
                                    Review Author Icon

                                    Resident 751196

                                    Verified Resident ā€¢ 2018 - 2020

                                    3/10/2020

                                    I have loved living here. They are working hard to make improvements for everyone the staff is always helpful. The maintenance guys are excellent in their jobs. My apartment was clean when I moved in. Dont hear my neighbors. These apartments are so close toā€¦Ā See More >
                                      Manager

                                      3/13/2020

                                      The Kendall
                                      Thanks so much for your superb rating and sincere remarks! Our team appreciates your acknowledgement of their excellent service, and we're glad you love living here and enjoy the fantastic location. Please feel free to reach out to us if you need anything!
                                      Review Author Icon

                                      Resident 750356

                                      Verified Resident ā€¢ 2019 - 2020

                                      3/7/2020

                                      The Staff & Maintenance guys are friendly, prompt and very helpful..I enjoy them!! The concerns I do have are the NOISE OF VEHICLES, AND SAFETY ISSUES..A good Security System, Security lighting and the local police too ride THROUGH more ..especially on weekends..I believe it couldā€¦Ā See More >
                                        Manager

                                        3/9/2020

                                        The Kendall
                                        Thanks so much for acknowledging our team members for their excellent service! However, we're sorry you feel disappointed due to noise disturbances and have other concerns. We welcome suggestions from our residents on ways we might improve their living experience, and we'd like the opportunity to personally address your concerns. Please call us or stop by the office when you have time to chat. We look forward to speaking with you soon. Thank you!
                                        Review Author Icon

                                        Resident 742368

                                        Verified Resident ā€¢ 2012 - 2020

                                        2/6/2020

                                        I enjoy living here but there definitely needs to be more security. There should definitely be more security cameras posted around the property. There have been a number of incidents that are and should be a cause for concern.

                                          Manager

                                          2/10/2020

                                          The Kendall
                                          We are thrilled to hear you love living here! We take the peace of mind of our residents seriously. We'd be delighted to discuss any concerns impeding your comfort if you could give us a call or stop by the office when you have a moment. Thank you, and we look forward to connecting with you.
                                          Review Author Icon

                                          Resident 739433

                                          Verified Resident ā€¢ 2016 - 2020

                                          1/27/2020

                                          The Flagstone community is a great place to reside. The staff is awesome and very supportive. The maintenance crew are very responsive and communicative. They always provide a status update on work orders. The building I live in is very quiet and I have neverā€¦Ā See More >
                                            Manager

                                            1/30/2020

                                            The Kendall
                                            Thanks so much for being our loyal resident and sharing your high praise and superb rating! It means a lot to our team to know their dedicated service makes a difference, and we're so glad you're happy living in our peaceful community. Please feel free to reach out to us if you need anything!
                                            Review Author Icon

                                            Resident 738451

                                            Verified Resident ā€¢ 2020

                                            2/23/2020

                                            The staff is great, the surroundings are good, some appliances need to be upgraded. People with animals need to clean up behind their animals. Our over all experience is that we like it and would recommend someone.

                                              Manager

                                              1/27/2020

                                              The Kendall
                                              Many thanks for your sincere comments and four stars! Our team appreciates your compliments, and we're happy you're feeling at home in our community. Please feel free to reach out to us if you need anything!
                                              Review Author Icon

                                              Resident 736607

                                              Verified Resident ā€¢ 2018 - 2020

                                              1/16/2020

                                              My kitchen is terrible the stove in the fridge, the water pressure is ridiculous I have put in work orders and only received patch up work. I recently found mold growing in my window seal. I am not impressed nor happy.

                                                Manager

                                                1/20/2020

                                                The Kendall
                                                We appreciate your sharing your concerns. We're sorry you feel disappointed in your living experience due to maintenance items. We encourage residents to let us know if something needs our attention, so we hope you will allow us the opportunity to personally assist you. Please call us or stop by the office at your earliest convenience so that we can gather more information from you. Thanks in advance!
                                                Review Author Icon

                                                Resident 734959

                                                Verified Resident ā€¢ 2019 - 2020

                                                1/10/2020

                                                I love it here! The staff is so caring, friendly, and invested in making your life better. They know me by name, and have helped me every step of the way. I could not recommend a better place for anyone!

                                                  Manager

                                                  1/14/2020

                                                  The Kendall
                                                  Hi there, thank you for the glowing review of our community! Your acknowledgment of our hard-working team means the world to us, and we look forward to sharing the positive feedback. We greatly appreciate your recommendation to others and look forward to serving you for many more years. If there's anything we can ever do for you, you know where to find us!
                                                  Review Author Icon

                                                  Resident 732908

                                                  Verified Resident ā€¢ 2017 - 2019

                                                  1/2/2020

                                                  Find another place to live. Its not safe, there are auto robberies regularly, the police are always coming out for domestic disputes. There is no security on the property. They do not maintain the units properly or remedy their mold infestations according to state law.ā€¦Ā See More >
                                                    Manager

                                                    1/27/2020

                                                    The Kendall
                                                    Thank you for your feedback. We're sorry you feel dissatisfied with our community and maintenance services. Our residents' peace of mind and comfort are our priority, and our team strives to respond promptly to any maintenance needs. I'd be glad to speak with you directly to address your concerns, so please email me at info@HighmarkRes.com. Please refer to this review and the apartment name in the subject line or body of the email so that we can expedite our response. Thank you in advance for your time!

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • 1 Car Garage
                                                    • Garage And Storage
                                                    • Preferred Parking Spaces
                                                    • Private Garage
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $300. Rent: $25. Restrictions: We happily accept up to 2 pets per apartment home. We have a one time non-refundable pet fee of $300 per pet and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above listed breeds.. Pet Limit: 2. Comments: Caged small animal
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                                                    • Dogs Allowed
                                                      Fee: $300. Rent: $25. Restrictions: We happily accept up to 2 pets per apartment home. We have a one time non-refundable pet fee of $300 per pet and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above listed breeds.. Pet Limit: 2. Comments: Caged small animal
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                                                    • Reptiles Allowed
                                                      Fee: $300. Rent: $25. Restrictions: We happily accept up to 2 pets per apartment home. We have a one time non-refundable pet fee of $300 per pet and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above listed breeds.. Pet Limit: 2. Comments: Caged small animal
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                                                    • Fish Allowed
                                                      Fee: $300. Rent: $25. Restrictions: We happily accept up to 2 pets per apartment home. We have a one time non-refundable pet fee of $300 per pet and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above listed breeds.. Pet Limit: 2. Comments: Caged small animal
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                                                    • Birds Allowed
                                                      Fee: $300. Rent: $25. Restrictions: We happily accept up to 2 pets per apartment home. We have a one time non-refundable pet fee of $300 per pet and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above listed breeds.. Pet Limit: 2. Comments: Caged small animal
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                                                    Other
                                                    • Clubhouse
                                                    • Community Center
                                                    • Fitness Center
                                                    • On-Site Maintenance
                                                    • Playground
                                                    • Pool
                                                    • Short Term Lease Available
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                                                    Leasing

                                                    Look no further for a place that feels like home. The Kendall's spacious apartments are designed for quality, comfort, and convenience. Our centrally-located apartments are located in Indian Trail, North Carolina, just outside of Charlotte. Our community is only minutes away from Highway-74, Interstate-485, and downtown Matthews, so convenience is right outside your doorstep. Choose from a variety of floor plans, all featuring furnished apartment homes, contemporary interiors, open-concept kitchen, & more to fit your lifestyle.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    American Landmark

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 170 number of votes by renters, The Kendall is currently rated 4.2 out of 5 stars.
                                                    The Kendall is rated 5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    The Kendall is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    The Kendall is rated 5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    The Kendall is rated 4.5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    The Kendall is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    The Kendall is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 4 days to their community reviews in the past year.
                                                    American Landmark
                                                    Cats Allowed
                                                    Fee: $300
                                                    Rent: $25
                                                    Restrictions: We happily accept up to 2 pets per apartment home. We have a one time non-refundable pet fee of $300 per pet and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above listed breeds.
                                                    Pet Limit: 2
                                                    Comments: Caged small animal
                                                    Dogs Allowed
                                                    Fee: $300
                                                    Rent: $25
                                                    Restrictions: We happily accept up to 2 pets per apartment home. We have a one time non-refundable pet fee of $300 per pet and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above listed breeds.
                                                    Pet Limit: 2
                                                    Comments: Caged small animal
                                                    Reptiles Allowed
                                                    Fee: $300
                                                    Rent: $25
                                                    Restrictions: We happily accept up to 2 pets per apartment home. We have a one time non-refundable pet fee of $300 per pet and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above listed breeds.
                                                    Pet Limit: 2
                                                    Comments: Caged small animal
                                                    Fish Allowed
                                                    Fee: $300
                                                    Rent: $25
                                                    Restrictions: We happily accept up to 2 pets per apartment home. We have a one time non-refundable pet fee of $300 per pet and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above listed breeds.
                                                    Pet Limit: 2
                                                    Comments: Caged small animal
                                                    Birds Allowed
                                                    Fee: $300
                                                    Rent: $25
                                                    Restrictions: We happily accept up to 2 pets per apartment home. We have a one time non-refundable pet fee of $300 per pet and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above listed breeds.
                                                    Pet Limit: 2
                                                    Comments: Caged small animal
                                                    Look & Lease Same Day: One Beds starting @ $1280 and Two Beds starting @ $1565 PLUS $500 Off 1st Months Rent

                                                    Contact Property

                                                    The Kendall

                                                    March 2024

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                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    The Kendall is an apartment in Indian Trail in zip code 28079. This community has a 0 Bed, 0 Bath Nearby cities include Matthews, Monroe, Waxhaw, Wingate, and Pineville.

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