#10,161 #6 #799

What is epIQ?

Matthews Reserve

1315 Cameron Village Drive , Matthews, NC 28105
(165 Reviews)
$1,378 - $7,393/mo

Move-In Specials

Enjoy $750 off of your move in fees if you lease with us by 7/6! Don't delay, apply TODAY!!!

Matthews Reserve Reviews

(150)

3.9 rating

See Details

165 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

Resident 1257294

Verified Resident 2022 - 2024

6/18/2024

Everything seems to be in order, except for some things such as maintenance in the car wash area, the vacuum cleaner does not work well, when it is turned on an unpleasant smell of cigarette smoke comes out, and it does not have a good suction, the entrance gates to the condominium are sometimes damaged, the machines in the gym are somewhat worn out already and even some do not work.

    Review Author Icon

    Resident 1252770

    Verified Resident 2023 - 2024

    5/22/2024

    When I saw the availability of the apartment, I went to the Leasing Office and asked to see the apartment. Because of the quick look I was impressed by the upgrading of the kitchen. Upon the Leasing Office affording me with the "How To Apply" information the website was incorrect ( ), instead of ( ). After paperwork and payments were made I moved in November of 2023. Being that I haven't lived in an apt since high school I thought the protocol was a walkthrough upon obtaining the apartment to document issues. I never had a walkthrough to notice problems but instead on the "Inventory and Condition Form" it stated "Within 7 days after move in, you must note on this form all defects, damage, or safety or pest-related concerns and return to our representative". By this time, I was over the 7 days. December 1, 2023, I wrote to the Leasing Office and Emma Beltran along with pictures and video of issues, i.e. bedroom door patched up where maybe a hole was made, the garbage disposal filthy, floors not cleaned, washing machine hoses were switched where I washed my clothes on… See More>

      Updated Review

      Review Author Icon

      Resident 1142224

      Verified Resident 2015 - 2024

      5/7/2024

      I appreciate that they are quick to respond to any maintenance request I have online. The increase per lease renewal is not outrageous. I only got one time increase that was very high but the rest of the renewals were reasonable. I like that the apartment community is right across police station where I feel safe and secure. One thing though, I keep complaining about a charge that comes on my bill, the Fetch charge which I never used. I requested for it to be removed but I was told that it was the corporate people's decision. I don't think that's right that we are getting charge of something that is not useful to us. This should be an option and not mandatory. Also, they are slow about my request of having additional dumbbells at the Fitness Center. I felt like my request for about a year now had fallen on deaf ears.

        Review Author Icon

        Resident 1242445

        Verified Resident 2021 - 2024

        4/8/2024

        Living at Matthews Reserve has been a mostly pleasant experience. They seem to be very concerned about providing a quality community experience. Units are well maintained. The grounds up front, where most visible, are kept clean and attractive.

          Review Author Icon

          Resident 1241979

          Verified Resident 2011 - 2024

          4/7/2024

          We have been living here for about 13 years, have been totally ignored when we call, send emails. All the excellent residents move out. The owner REALLY needs to send emails to us and read the TRUTH!!

            Review Author Icon

            Resident 1234442

            Verified Resident 2020 - 2024

            3/12/2024

            Experience has been fine. Typically apartment life, noise from neighbors. Y'all don't clean the complexes enough. There's garbage on my floor outside that just sits there, and I'm not talking about the dreadful trash pick up system that you cannot elect out of so it adds pointless charges to your monthly rent that you must pay. Same goes for the package fetch "perk". I don't need nor use that service yet it gets tacked on to the monthly statement. It's hard enough to live as it is with inflation and other expenses and now we're made to pay for these things we don't use. Doesn't make any sense to me. The trash pick up people can get a map of the complexes and just not pick up from the selected apartments in case people try to game the system.

              Review Author Icon

              Resident 1229400

              Verified Resident 2023 - 2024

              2/25/2024

              I've enjoyed living at Matthews Reserve very much so far. I have always felt self, it's generally quiet, and I have few to no complaints. The management are very friendly, and the maintenance are super helpful with anything that needs fixing or attention. All that I would say is I am not pleased having to pay $45 for trash the last few months. As a single person who makes 1 bag of trash per week, I am not happy that I have to pay $45 (20 for trash pickup and it's been about $20-$25 for valet trash) [maybe it's the other way around] and I find this very unfair.

                Updated Review

                Review Author Icon

                Resident 1222899

                Verified Resident 2018 - 2024

                2/3/2024

                I have had a great experience living here in this apartment complex. Nice homey atmosphere and safe area to walk in. close to schools, store's, all kinds of shopping restaurants, and hospitals, gas stations with on two miles

                  Review Author Icon

                  Resident 1217224

                  Verified Resident 2019 - 2024

                  1/14/2024

                  This apartment complex is convenient to a variety of restaurants and places to shop. While actually living on the property longer, there has been a lot of change and turnover with property management and each has brought their own style.

                    Review Author Icon

                    Resident 1207518

                    Verified Resident 2023

                    12/11/2023

                    My experience so far has been okay-there are a lot of positive and a lot of negatives about this complex. My neighbors have been extremely friendly, and the apartment itself for the price I pay is very nice but I want to emphasize for the price. My biggest complaint about this community is the grounds and the maintenance itself. The front office does not enforce ground rules, such as making sure the tenants clean up after their dogs, or not leaving garbage in the hallways. They do send out emails to remind everyone however if they would actually take the time to leave the front office and actually walk the grounds, they would see how inefficient sending out an email is. People are constantly smoking cigarettes and smoking marijuana on their balcony. I personally feel bad if the front office would actually leave the front office and take the time to walk around the complex, they would see how gross some areas of the complex are. The people are very nice here. However, there is a handful of people that do not respect the property which is very annoying. The complex would benefit from hiring a groundskeeper, and would also… See More>
                      Review Author Icon

                      anonymous

                      Resident 2019 - 2023

                      9/27/2023

                      Great community

                      I love this community Candace is always pleasant and helps me out all the time and she always greet me with a BIG smile. Maintenance team is the Best Cecilio and Antonio always on top of things I have NO Complaints . Oh yea and Emma is new buts she’s very nice and helpful.

                        Review Author Icon

                        Resident 1182112

                        Verified Resident 2023

                        9/19/2023

                        The application process for Matthews Reserve was easy to follow, accessible and provided great convenience for new residents. The staff has often been available and helpful with any questions or concerns within business hours; in-person contact has always been pleasant and informative. Matinance has always been prompt with responding to issues, however the services provided is not always affective / doesn't always fix the problem. My advice, tour your promised apartment before signing your lease. I was offered one apartment, then due to complications from the previous resident, I was offered a secondary apartment. Upon my first night I noticed immediate concerns such as rotting cabinet surfaces, electrical outlets that did not work, and leftover painters tape around the apartment. The issues were resolved within a weeks time, which I am grateful for, however it is unfortunate that the apartment was offered /rented in the condition it was in. Overall a good community space. Semi-secure gate access, great parking availability, and a great location near downtown matthews.

                          Review Author Icon

                          Resident 1180079

                          Verified Resident 2021 - 2023

                          9/12/2023

                          In the two years I have lived in the community, I have been happy when it comes to things like the response to service requests, air conditioning break downs, etc. However, I have also experienced around a 30%+ rate increase. While I believe it is fair to request market value for new tenants... I don't believe renewals should be subject to the crazy adjusting markets. I can tell you right now that my cost of living has gone up significantly along with my rent, but if you think I've gotten a 30%+ raise at work you're wrong. I, and my fellow tenants, who I speak to frequently, are hurting... BAD. Do I believe the cost to Bell Partners (or the previous owners) have gone up 30%+ in the same time frame... NO. It would be nice to see a company more concerned with helping those who have lived in their communities by providing reasonable increases to tenants who stay with them. But, maybe I'm living in a dream world. I feel price gouged and financially beaten up by big business more concerned with profit than tenant loyalty. You are charging a premium rent, even to existing tenants who have lived… See More>
                            Review Author Icon

                            Resident 1178296

                            Verified Resident 2022 - 2023

                            9/8/2023

                            I will never live at a bell partners properties again. The people in my office are okay just okay. They have never went above and beyond for us. Or to make a good impression. We have had someone try to break after our neighbors across from us ask us to taken down our camera. when i told the office about this they didn't care. Package were stole before i got my camera installed. Maintenances people are great always complete tasks and make sure everything runs smooth. i am great for them. Before bell partners bought the apartment complex, we loved living at Matthews Reserve. we loved the people in the office. we still think about them all the time. and i hope there doing good. but the old office people make sure our need were met and resolve. the least we could say is we are ready to leave.

                              Review Author Icon

                              Resident 1176066

                              Verified Resident 2022 - 2023

                              9/1/2023

                              Apartments are over priced. The gate is always not having malfunctions. The office staff don't really care about anything. You'll tell them something's wrong and they will try to act likes it you. Until several people start complaining about the same thing. That's the only time they will look into it. The maintenance is decent. And there's a bad spider and water bug issue.

                                Review Author Icon

                                Resident 1170482

                                Verified Resident 2022 - 2023

                                8/15/2023

                                The apartment could use a little upgrade but overall enjoy staying here. I understand the front office can get busy sometimes but I wish they could pick up phone calls more often. They were supposed to come out to pressure wash breeze way however no ones has come out, it's a lot of spider webs in the breeze way.

                                  Updated Review

                                  Review Author Icon

                                  Resident 1166681

                                  Verified Resident 2021 - 2023

                                  8/4/2023

                                  Overall, the community is good. Hopefully, there will not be any more spikes in rent, as we pay considerably for a 2-bedroom apartment. Also, many of us tenants are highly unsatisfied with the Trash fees and with Fetch fees, a service that almost none of us want. Other than that, we plan to live here a long time!

                                    Review Author Icon

                                    Resident 1159482

                                    Verified Resident 2022 - 2023

                                    7/14/2023

                                    It is very difficult to get phone calls answered by the office staff. After 2 weeks of trying and leaving voicemails I was finally able to get someone to answer. It seems that there is favortism among some of the residents and others are thrown by the way side.

                                      Review Author Icon

                                      Resident 591689

                                      Verified Resident 2021 - 2023

                                      7/14/2023

                                      When I first moved in 2021 it was the best experience, then after a year new management and the increased rent not to mention the extra money we have to pay for things we don't use example fetch, and the garbage valet

                                        Review Author Icon

                                        Resident 1156430

                                        Verified Resident 2019 - 2023

                                        7/5/2023

                                        This is a nice place to live. It is a mix of longer term folks and younger people. It located within walking distance of most anything you need. The staff is always willing to help you with anything or just to stop and say hi.

                                          Review Author Icon

                                          Resident 1153632

                                          Verified Resident 2019 - 2023

                                          6/25/2023

                                          Depending on the management company it has been mostly very good. The current management company has done the most to improve the quality of their services they put sod near leasing office but rest of community grass is non existent

                                            Review Author Icon

                                            Resident 1147564

                                            Verified Resident 2019 - 2023

                                            6/6/2023

                                            My experience living here has been great. My only complaint is having to pay for Fetch Delivery services when I don't use, which makes it a waste of money. Other than that, I don't have any other issues or suggestions.

                                              Review Author Icon

                                              Resident 1139288

                                              Verified Resident 2022 - 2023

                                              5/9/2023

                                              When I have problems they are quickly addressed. They do allow dogs off of leashes and smoking on the balconies. I'm not a fan of that. I also recall reading certain breeds of dogs that are not allowed and they still allow it. The grounds are awful unless you live by the pool. It's all dirt and broken bottles.

                                                Review Author Icon

                                                Resident 1136056

                                                Verified Resident 2022 - 2023

                                                5/1/2023

                                                I have lived in my apartment for over a year and I can truly say the community is growing and is thriving, this apartment complex has truly felt like a home, the management team does an amazing job with creating this community and keeping the area clean. I feel super safe and overall I love this apartment complex

                                                  Review Author Icon

                                                  anonymous

                                                  Resident 2015 - 2022

                                                  6/10/2022

                                                  There's a curse on the swimming pool

                                                  Apartment management has changed 5 times since I've lived here. Yes, 5. And despite five different management companies, not one of them enforces the pool closing hours and locks the pool gate to prevent fights and loud parties from occurring at all times of the night. Despite numerous complaints from both myself and the neighbors, the pool gate remains unlocked. Surely there cannot be 5 different consecutive lazy unbothered companies, right? The only explanation is a terrible, unearthly curse that haunts the swimming pool that prevents anyone from locking the gate when they say they're going to lock the gate. Beware! Cursed pool!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A1A

                                                    1 Bed, 1 Bath | 719 sq. ft.

                                                    $1,378 - $4,413

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    B2A

                                                    2 Beds, 2 Baths | 1,039 sq. ft.

                                                    $1,643 - $5,598

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    3 Bedrooms

                                                    C2A

                                                    3 Beds, 2 Baths | 1,266 sq. ft.

                                                    $1,987 - $7,393

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    C
                                                    C

                                                    Renter Ratings

                                                    B

                                                    Review Ratings

                                                    Noise

                                                    3.4

                                                    Grounds

                                                    3.1

                                                    Safety

                                                    2.9

                                                    Office Staff

                                                    3.0

                                                    Maintenance

                                                    3.9

                                                    Neighborhood

                                                    4.1

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    A

                                                    Number of reviews in the past 365 days

                                                    21

                                                    Manager’s Review Engagement

                                                    F

                                                    Percentage of reviews responded to

                                                    0.00%

                                                    Manager’s Review Reply Time

                                                    F

                                                    Average time to respond to reviews

                                                    N/A

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • Garage
                                                    • Off Street Parking Available
                                                    Pets
                                                    • Cats Allowed
                                                      Deposit: $350. Rent: $25. Pet Limit: 2. Comments: One time pet fee and pet rent is per pet.
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Deposit: $350. Rent: $25. Pet Limit: 2. Comments: One time pet fee and pet rent is per pet.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Additional Storage
                                                    • Air Conditioner
                                                    • Bark Park
                                                    • Car Wash Location on Site
                                                    • Ceiling Fan
                                                    • Courtyard Gazebos
                                                    • DishWasher
                                                    • Disposal
                                                    • Fitness Center
                                                    • Gated Access
                                                    • Grilling Area
                                                    • Kitchen Pantries
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Playground
                                                    • Pool
                                                    • Premium Flooring / Partial
                                                    • Private Balcony
                                                    • Sundeck
                                                    • Various Unit Finishes Available In Select Units
                                                    • Walk In Closets in Select Units
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    Located just minutes away from downtown Matthews, Matthews Reserve offers newly renovated apartment homes just outside of Charlotte. Upon entering the community, you will be amazed at the one-of-a-kind amenities and thoughtfully designed interiors. Whip up a cappuccino while taking in the views of our resort-inspired pool or head over to the clubroom to indulge your favorite pastime with friends. At Matthews Reserve, you will be close to everything that matters: historic sites, beautiful nature trails, shopping and dining venues, museums and parks.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Bell Partners

                                                    B
                                                    B
                                                    Communities
                                                    266

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: How easy is it to find guest parking?
                                                    Tracia2016
                                                    Answered on: 06/21/2018
                                                    A: Extremely easy I have been here for 2 years never had a problem with parking.

                                                    Frequently Asked

                                                    Based on 165 number of votes by renters, Matthews Reserve is currently rated 3.9 out of 5 stars.
                                                    Matthews Reserve is rated 3.1/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    Matthews Reserve is rated 3.9/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    Matthews Reserve is rated 3.4/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    Matthews Reserve is rated 2.9/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Matthews Reserve is rated 4.1/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Matthews Reserve is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    Bell Partners
                                                    Cats Allowed
                                                    Deposit: $350
                                                    Rent: $25
                                                    Pet Limit: 2
                                                    Comments: One time pet fee and pet rent is per pet.
                                                    Dogs Allowed
                                                    Deposit: $350
                                                    Rent: $25
                                                    Pet Limit: 2
                                                    Comments: One time pet fee and pet rent is per pet.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Enjoy $750 off of your move in fees if you lease with us by 7/6! Don't delay, apply TODAY!!!

                                                    Contact Property

                                                    Matthews Reserve

                                                    June 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Matthews Reserve is a 719 - 1,266 sq. ft. apartment in Matthews in zip code 28105. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,378 - $7,393. Nearby cities include Indian Trail, Charlotte, Pineville, Monroe, and Charlotteq.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.