Colony Village Apartments
#5,792 #3 #476

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Colony Village Apartments

3301 Brunswick Avenue, New Bern, NC 28562
(198 Reviews)
$1,035 - $1,455/mo

Reviews

(185)

4 rating

See Details

198 total reviews

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Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Doug_W408

Resident 2022 - 2023

10/3/2023

Great place to live

I lived here for a year and really it’s a great place to stay. It’s very quiet and peaceful, it’s an older place but still nice for the rent amount. I’ve had tons of packages delivered and left on my steps never had one go missing. There’s also the Amazon mail box so if it’s an Amazon package they’ll lock it in the Amazon mail boxes and you’ll get an email with the scan code to get your package anytime 24/7. Pest control I was amazed, it worked great for me no issues, and maintenance they fix things pretty fast unless they need parts they’ll need to order it you know. Place has great location to literally everything you need within 5 mi radius. If you work on cherry point it’s like 30 min drive. And Squirrels running around the trees pretty cool.

    Manager

    10/6/2023

    Colony Village Apartments
    Hello Doug, Thank you for choosing to share all of why you love calling Colony Village your home. We work very hard to ensure our community is great for all to enjoy. Our entire team is dedicated to our residents, and we do our best to create a warm, inviting, and knowledgeable experience for everyone. As you know, we are here for you, so please do not hesitate to reach out for anything you may need. Thank you again for sharing - your kind words will help others confidently choose their new home. All the best.
    Review Author Icon

    dustindaughety@gmail.com

    Resident 2020 - 2022

    3/12/2023

    terrible

    Absolut worst experience I have ever had as a renter. They are overrun by bugs(roaches, spiders, ants, etc). They "spray" for them monthly by it does obsoletely nothing because the infestation is back the next day. Old out dated appliances like our continuous leaking washing machine that was never addressed. A TON of black mold in the utility closet they also never addressed. Pool area is dirty on a very consistent basis, enough so you feel obligated to clean it before letting you children use it. and they will send your "Damages BILL" straight to collections without sending you the bill or letting you pay over the phone. most of these issues stem from the lackadaisical sorry excuse of customer service from the front office workers. I'd recommend being homeless then ever getting into a contract with them.

      Manager

      3/14/2023

      Colony Village Apartments
      Hello Dustin, While we apologize that you are upset and that your living experience when in our community did not match your expectations, we are saddened to see some of these words that are not true. Our team worked hard to address all of your work orders when you were our resident - none of them pertained mold. Our team works to complete all tasks timely and correctly and we value all of our residents in our community. If you would like to discuss any of your frustrations further, please reach out privately at residentservicesnc@monarchinvestment.com. Best Regards
      Review Author Icon

      leighton0733@gmail.com

      Resident 2021 - 2022

      9/13/2022

      poor communication

      On 9Sep22 I woke up to a flooded living room carpet. I put in a maint request. Didn't hear anything back until around 2pm about carpet being removed. I spoke with Ashley and asked when carpet would be replaced she informed me it would be replaced 12Sep22. I returned home on the 12th with no carpet in place after recieving zero communication as to why. Had to call Ashley at the office to get clarification as to why carpet was not replaced. I was then informed it would be replaced 13Sep22. Will submit another review upon my return home. I will say this establishment as being a business is terrible at communication and should not be tolerated.

        Manager

        9/16/2022

        Colony Village Apartments
        Hello Charles,We appreciate you sharing your valuable concerns with us. We apologize first and foremost for any miscommunication that may have happened along the way to getting the leak in your home repaired. Our team did their best to provide resolution and communication every step of the way, as we know how important your home is. With the repairs now complete, we hope we have gained your satisfaction. We value you as our loyal resident, and if we have missed something, please do not hesitate to reach out by stopping by the office, or calling, or you may reach out privately at residentservicesnc@monarchinvestment.com.Best Regards.
        Review Author Icon

        Chadwick_S

        Resident 2022

        6/16/2022

        Lovely location!

        We moved in about two months ago, and we love it here. Its quiet. The people around us are extraordinarily nice and that includes the staff. Ashley and Ashlyn are quick to respond. They’re kind and hilarious, as well. Mark and Charlie are part of the maintenance crew. They are always smiling, waving and super helpful. This place is not overly glitzy or glamorous. It’s older, full of character and just plain nice. That’s just how we like it. ??

          Manager

          6/21/2022

          Colony Village Apartments
          Hello Chad, Welcome home to Colony Village! Our entire team could not be happier to know that we have made you feel so welcomed in our community. We will always do our best to ensure you receive a top-notch experience, and we are pleased to know thus far you are satisfied! We appreciate you choosing our community to call your home, and please do not ever hesitate to reach out for anything you may need. - we are here for you. Welcome Home!
          Review Author Icon

          anonymous

          Resident 2021

          12/11/2021

          I put in a maintenance request for my water heater, and it was pretty late. I expected it to be resolved the next day, but the maintenance team came and got the job done within the hour. It was really nice of him to come by when I’m sure he could’ve resolve the problem the next day.

            Manager

            12/13/2021

            Colony Village Apartments
            Hello, Thank you so much for taking the time to share your experience with us at Colony Village. Our dedicated staff works hard to meet our resident's needs and we will always do our best to rectify any situation. We are pleased to know we made the mark! As always, please do not hesitate to reach out for anything you may need - we are here for you! All the best.
            Review Author Icon

            Resident 791851

            Verified Resident 2019 - 2020

            7/15/2020

            Pool is out of order. Really wish it would be fixed. Staff is great. But, the pool is a huge problem. I feel like I'm paying money for a service I have never received due to it not being opened. Fix this soon.

              Manager

              7/17/2020

              Colony Village Apartments
              We understand your frustration regarding the pool. Unfortunately the city of New Bern won't allow us to open until the fence is replaced. We ordered a new pool fence but due to the pandemic there have been labor and shipping issues getting this project done timely. We are staying in constant communication with our vendor to get the fence installed as soon as possible and looking for alternative solutions due to this delay. Additionally I did want to clarify that we do expect the fence to be done very soon. We appreciate you taking the time to leave us a review and please don’t hesitate to reach out if you need anything additional. Your Community Manager, Charise Bonzani
              Review Author Icon

              Resident 783554

              Verified Resident 2020

              6/24/2020

              So far so good. Quiet and pet friendly. Ease of access. Neighborhood in a good location with job around the corner and grocery store down the street. I would recommend this to a friend. When the pool opens in a few weeks it will be the cherry on top.

                Manager

                6/26/2020

                Colony Village Apartments
                Thank you so much for your feedback and ratings! We couldn't agree more that our location is fantastic. Tucked away, yet so close to downtown and more! If there is anything that we can ever do for you, please let our team know. Your Community Manager, Charise Bonzani
                Review Author Icon

                Resident 782618

                Verified Resident 2020

                6/22/2020

                We have only been here a week so far, but everything seems to go very peacefully and quietly in the community. Neighbors have been friendly enough, and the staff has been helpful with any questions we have had.

                  Manager

                  6/23/2020

                  Colony Village Apartments
                  Thank you for your feedback, it's important to us that our residents are happy and enjoy living here at Colony Village. Thank you for being one of our many residents!Your Community Manager, Charise Bonzani
                  Review Author Icon

                  Resident 779097

                  Verified Resident 2020

                  6/12/2020

                  It's Nice here. Very quiet. It has all the amenities that it states it has although the pool is not available for use right now, which is horrible given the fact that it has been extremely hot And it would be really nice if we could cool off in there. Management has been nice

                    Manager

                    6/15/2020

                    Colony Village Apartments
                    Thank you for your review. We are getting a new pool fence and once this is installed we can start the process of opening the pool. We apologize for the inconvenience but our number one priority is the safety of our residents. We are so happy you are living with us and hope you stay with us for years to come!Your Community Manager,Charise Bonzani
                    Review Author Icon

                    Resident 774419

                    Verified Resident 2020

                    6/1/2020

                    We moved at the worst time. Covid19 reered it's head two weeks after we moved in. The staff has been very understanding this whole time, especially Charise. We appreciate her immensely and are grateful to be living here.

                      Manager

                      6/15/2020

                      Colony Village Apartments
                      Thank you so much for your kind works, they truly made my day! We sincerely hope that your experience is nothing but the absolutely best. If there is anything at all that we can do to improve your experience with our community, please feel free to contract our office and we will be happy to help! Your Community Manager Charise Bonzani
                      Review Author Icon

                      Resident 772073

                      Verified Resident 2020

                      5/25/2020

                      Staff is very friendly. Kayla was very helpful when I was trying to find a place to move down on such a short notice. It is nice that you can choose between an apartment style or townhome. Only been here a short time, but have enjoyed it so far.

                        Manager

                        5/26/2020

                        Colony Village Apartments
                        Thank you for your feedback, it's important to us that our residents are happy and enjoy living here at Colony Village. Please feel free to reach to us if there is anything we can do to help. Thank you for being one of our many residents!Your Community Manager, Charise Bonzani
                        Review Author Icon

                        Resident 759357

                        Verified Resident 2020

                        4/13/2020

                        Very welcoming and well taken care of. Compared to my old housing it is obvious colony village puts their people first especially during this Coronavirus pandemic that has affected everyone deeply. Kudos!

                          Manager

                          4/15/2020

                          Colony Village Apartments
                          Thank you for feedback; your comments were extremely touching and we appreciate them dearly. We appreciate each of our residents and think of them all as family. It is important to us that everyone enjoys living here at Colony Village! We sincerely hope that your experience is nothing but the absolutely best. If there is anything at all that we can do to improve your experience with our community, please feel free to contact our office and we will be happy to help! Your Community Manager, Charise Bonzani
                          Review Author Icon

                          Resident 743224

                          Verified Resident 2020

                          7/6/2020

                          Mostly awesome...except for the pot smokers smoking skunk weed. I personally dont smoke and dont normally care about others smoking marijuana unless their smoke invades my space which in this case it does. If your going to smoke marijuana, smoke the good ---- that doesnt stink up the place

                            Manager

                            7/8/2020

                            Colony Village Apartments
                            Thank you for your review. If you have the opportunity, I would love to speak with you about this so we address your concerns and work together to find a solution to make your living experience better. Please contact the office at your earliest convenience.252-638-4428. Your Community Manager, Charise Bonzani
                            Review Author Icon

                            Resident 742975

                            Verified Resident 2020

                            2/8/2020

                            They helped me move in fast and made sure that everything was set up for me. I had to move in the same day and they had the paperwork and apartment ready in less than a day. I recommend colony village to anybody who is looking for an affordable Place to live.

                              Manager

                              2/10/2020

                              Colony Village Apartments
                              Thank you so much for sharing your thoughts! We are happy to hear that you were taken care of so well! Colony Village is a great place to call home, and we hope you will stay with us for a long time! Your Community Manager, Charise Bonzani
                              Review Author Icon

                              Resident 740356

                              Verified Resident 2020

                              1/29/2020

                              Its a cool environment, i like it, i love it, i need some more of it lol, nah though everything was good, the staff and the environment was great i just like everyone that embraced me when i moved here.

                                Manager

                                1/31/2020

                                Colony Village Apartments
                                Thank you for your feedback, it's important to us that our residents are happy and enjoy living here at Colony Village. Please let us know if we can do anything to help. Thank you for being one of our many residents! Your Community Manager, Charise Bonzani
                                Review Author Icon

                                Resident 739528

                                Verified Resident 2020

                                1/27/2020

                                I love all the amenities available. The pool is amazing and the fact that they are pet friendly is amazing. The community is quiet which I appreciate and the overall upkeep of the apartment complex is exquisite. We are very happy to be living here.

                                  Manager

                                  1/28/2020

                                  Colony Village Apartments
                                  Thank you for your kind comments! We take a lot of pride in our community and love being able to offer such wonderful amenities and services for our residents. We strive to provide a strong sense of community and truly love our residents! Again, thank you so much for your review. Your Community Manager, Charise Bonzani
                                  Review Author Icon

                                  Resident 738361

                                  Verified Resident 2020

                                  1/22/2020

                                  Personnel is very friendly they always are willing to help; parking is good ; I would rather have a second floor instead of the first floor I got because the second floor apartment had some Issues ; it is a little bit noisy over night

                                    Manager

                                    1/24/2020

                                    Colony Village Apartments
                                    Thank you for your feedback, it's important to us that our residents are happy and enjoy living here at Colony Village. If noise continues to be an issue please don't hesitate to let us know. Thank you for being one of our many residents! Your Community Manager, Charise Bonzani
                                    Review Author Icon

                                    Resident 737582

                                    Verified Resident 2019 - 2020

                                    1/20/2020

                                    Moved in January 2020. Staff was friendly and had all the paperwork ready when I arrived. Signed my paperwork and was in my apartment within 20 minutes. Neighbors have been welcoming and friendly. Near everything yet just far enough from the noise.

                                      Manager

                                      1/21/2020

                                      Colony Village Apartments
                                      Thank you for taking the time to leave a review! We appreciate that so much. We are so happy to hear that your move in went smoothly. If there is anything at all that you feel we could improve upon, do not hesitate to let us know! Again, thank you for your review! Your Community Manager, Charise Bonzani
                                      Review Author Icon

                                      Resident 732955

                                      Verified Resident 2016 - 2020

                                      1/2/2020

                                      From day 1 I fell ib love with Colony Village and their Staff!! It is quiet and friendly and there is always so much that Cherise and her staff are doing for the residents which goes above and beyond any place I've ever lived. Taco Tues. Waffle Wens gift wrap station always doing special events for the kids .. .its just a real pleasure being here !!!

                                        Manager

                                        1/4/2020

                                        Colony Village Apartments
                                        Thank you for feedback; your comments were extremely touching and we appreciate them dearly. We are grateful that you enjoy the activities we provide for you, it's important to us that our residents are happy and enjoy living here at Colony Village. It's a pleasure having you here at Colony Village and we hope you continue to stay with us for years to come! Your Community Manager Charise Bonzani
                                        Review Author Icon

                                        Resident 728487

                                        Verified Resident 2019

                                        12/16/2019

                                        Office staff is very friendly and helpful! Kitchen is small but the rest of the apartment is very spacious. We were lucky to find Colony Village because they were very welcoming of our 3 small fur babies! :)

                                          Manager

                                          12/18/2019

                                          Colony Village Apartments
                                          Thank you for your feedback, it's important to us that our residents and their fur babies are happy and enjoy living here at Colony Village. Thank you for being one of our many residents! Your Community Manager, Charise Bonzani
                                          Review Author Icon

                                          Resident 726965

                                          Verified Resident 2019

                                          12/11/2019

                                          I have always loved this complex and still do. The employees are very helpful and caring. They answer your questions and also answer emails in a fashionable manor. They are professional and know the laws on assistance animals

                                            Manager

                                            12/13/2019

                                            Colony Village Apartments
                                            Thank you for your review! There is honestly no better compliment than when a resident returns to live at our community after living here previously. We are honored to be trusted by you. Please let us know if there is anything we can do to improve your apartment and experience with our community. Your Community Manager, Charise Bonzani

                                            Updated Review

                                            Review Author Icon

                                            Resident 720965

                                            Verified Resident 2015 - 2019

                                            11/25/2019

                                            When we first moved in the complex seemed amazing and the price matched that. But over the years we began to see many issues within the complex and the management. We have lived here for 4 years and I am ready to move. The complex is becoming more expensive and that wouldn't be such an issue with me if the quality and amenities matched the price increase. We started off in a two bedroom townhouse which had its issues but wasn't too bad. The biggest issues occurred when we upgraded to a three bedroom townhome. I am not sure if people were living in it before us because when we moved in it had so many issues. The floor was ripped in one area and only got worst over time and was never fixed. The entire oven had to be replaced and when it was we received a downgraded model. The kitchen garbage disposal was leaking and it took about 1 year and a half to have it fixed because maintenance claimed they didn't see a leak. When it was finally fixed the entire unit was removed. I was under the impression that we would receive a new garbage disposal… See More>
                                              Manager

                                              12/13/2019

                                              Colony Village Apartments
                                              Thank you for your feedback about our community. We are saddened as a team to hear that you are so disappointed with your experience here at Colony Village, and we would like the opportunity to discuss these concerns with you in person. We are adamant in our mission to provide the most excellent customer service experience possible, and if we have fallen short in meeting that goal, we want to hear about it so that we can correct the issue. We hope that you will provide us the opportunity to discuss your concerns with you. You can reach the office at (252) 638-4428 or just by stopping by. We sincerely hope to hear from you soon. Thank you again for your valuable feedback - we are going to work harder as a team to resolve these issues on our end. Have a wonderful day! We look forward to speaking with you soon.Charise Bonzani, Community Manager
                                              Review Author Icon

                                              Resident 710163

                                              Verified Resident 2019

                                              10/25/2019

                                              Nice place to stay. Everything is around the corner. Great location for me to get in and off New Bern in any direction. Pool area with grill and on site laundry facilities are great. Spacious apartments.

                                                Manager

                                                10/29/2019

                                                Colony Village Apartments
                                                Thank you for your feedback; it's important to us. We want all our residents to enjoy Colony Village and the amenities. We couldn't agree more that our location is fantastic. Tucked away, yet so close to downtown and more! We're glad you call Colony Village home! Your Community Manager, Charise Bonzani
                                                Review Author Icon

                                                Resident 700438

                                                Verified Resident 2019

                                                9/27/2019

                                                Everything was done in a timely manner and the front office was there to help in anyway I was super excited because they even let me move in a day early so ready for me and my family to enjoy such a nice community

                                                  Manager

                                                  10/1/2019

                                                  Colony Village Apartments
                                                  Thank you so much for sharing your thoughts! We are happy to hear that you were taken care of so well! Colony Village is a great place to call home, and we hope you will stay with us for a long time! Your Community Manager, Charise Bonzani
                                                  Review Author Icon

                                                  Resident 698279

                                                  Verified Resident 2019

                                                  9/23/2019

                                                  A good community, if things are messed up fix it. It shouldn't take long to get things done. A good place to walk around,different restaurants,and many different things to do. So I would recommend this community to anyone that I know.

                                                    Manager

                                                    9/25/2019

                                                    Colony Village Apartments
                                                    Thank you for taking the time to leave a review. We take a lot of pride in our community. We couldn't agree more that our location is prime! Thank you for being one of our many residents! Your Community Manager, Charise Bonzani

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    The Elm

                                                    1 Bed, 1 Bath | 625 sq. ft.

                                                    $1,035 - $1,075

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    The Holly

                                                    1 Bed, 1 Bath | 650 sq. ft.

                                                    $1,200

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    The Maple

                                                    2 Beds, 1 Bath | 800 sq. ft.

                                                    $1,209 - $1,249

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B+
                                                    B+

                                                    Renter Ratings

                                                    A+

                                                    Review Ratings

                                                    Noise

                                                    5.0

                                                    Grounds

                                                    5.0

                                                    Safety

                                                    5.0

                                                    Office Staff

                                                    5.0

                                                    Maintenance

                                                    5.0

                                                    Neighborhood

                                                    5.0

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    D+

                                                    Number of reviews in the past 365 days

                                                    1

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    A-

                                                    Average time to respond to reviews

                                                    3 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer and Dryer
                                                    • Laundry On-Site
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $250. Rent: $25. Comments: No Breed Restrictions
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $250. Rent: $25
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Amazon Hub Package Lockers
                                                    • BBQ and Picnic Area
                                                    • Bike Racks
                                                    • Central Heat and Air Conditioning
                                                    • First Floor Homes
                                                    • Flexible Monthly Rent Payments with Flex Rent
                                                    • Individual Climate Control
                                                    • Large Closets
                                                    • On-Site Maintenance
                                                    • On-Site Professional Management
                                                    • Outdoor Patio with Fire Pit
                                                    • Pet Park
                                                    • Pet-Friendly Community
                                                    • Pool
                                                    • Premium Cabinetry
                                                    • Premium Plank Flooring Available
                                                    • Private Balcony
                                                    • Private Patio
                                                    • Resident Social Events
                                                    • Storage Space
                                                    • Sundeck
                                                    • Updated Appliances
                                                    • Woodburning Fireplace
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                                                    Leasing

                                                    Welcome home to Colony Village Apartments in New Bern, North Carolina! Our community offers an outstanding selection of townhomes and garden-style apartments with premium upgrades in selected units and a fantastic amenities package at affordable prices! Residents are invited to choose from one, two and three bedroom garden-style apartments or townhomes. We are confident that we have a unique floor plan to suit your needs! Our residents can enjoy a leisurely dip in our beautiful swimming pool or lying out on the sundeck. Professionally groomed landscaping, modern amenities, and spacious floor plans make Colony Village the clear choice for your new home!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 08:30 AM - 05:30 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Monarch Investment & Management Group

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 198 number of votes by renters, Colony Village Apartments is currently rated 4 out of 5 stars.
                                                    Colony Village Apartments is rated 5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Colony Village Apartments is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Colony Village Apartments is rated 5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Colony Village Apartments is rated 5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    Colony Village Apartments is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Colony Village Apartments is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 3 days to their community reviews in the past year.
                                                    Monarch Investment & Management Group
                                                    Dogs Allowed
                                                    Fee: $250
                                                    Rent: $25
                                                    Comments: No Breed Restrictions
                                                    Cats Allowed
                                                    Fee: $250
                                                    Rent: $25
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    3 Beds, 1.5 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    Colony Village Apartments

                                                    July 2024

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                                                    Beds

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                                                    Baths

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                                                    Colony Village Apartments is a 625 - 1,000 sq. ft. apartment in New Bern in zip code 28562. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,035 - $1,455. Nearby cities include Vanceboro, Havelock, Newport, Richlands, and Swansboro.

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