Review History for anonymous

Jones Grant Luxury Apartments


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anonymous

Resident 2019 - 2021

1/29/2021

Wish I could give zero stars. This is by far the worst place I have lived in. Unprofessional, inconsiderate and dishonest. We paid a premium to live in one of the units that we were told is away from any noice concerns. Until recently the only problems were random vehicles that parked in the parking lot that smelled like cannabis and general lack of security. But as of a little over 4 months after we extended the lease in the middle of the covid pandemic, they started construction to fix the entire outside of the apartments we were living in *while we were in them*. We were definitely not told this when we extended the lease and had not been notified even with email before they started blocking the parking lot with a nice wake up call from construction equipment. Now they have completely ripped out the windows and balcony and all there is a thin sheet of plastic insulating us from the coldest time of the year in North Carolina and deafening construction machinery noise. Living/ working from home during the covid with this noise is traumatizing and physically unhealthy not just due to the noise but the dust that has made way to our apartment. They charged a $300 pet fee for our dog only to have an entire apartment that traumatizes the 14 week old puppy. In addition to this we always hear of stuff being stolen from trunks of cars in the parking lot, cars being hit and run in the parking lot with no intervention or concern from the management. I've lived in apartments that cost a quarter of this when I was in college and they were like hotels compared to this place. I've always had a good impression with following the rule of thumb of 'What you get is what you pay for' but this is definitely not an example of that. Even with the traumatizing construction going on there has been no talk of even reducing the rent to account for the appalling living conditions. Also there's no parking and at the same time there are abandoned vehicles on blocks in the lot. No security cameras anywhere either. I will actively discourage anyone I know to ever even consider this place
    Manager

    2/5/2021

    Jones Grant Luxury Apartments
    Anonymous, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for leaving feedback. Please reach out to us at (919) 828-3900 so we may identify ways to improve your experience.

    Review 41 out of 114

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