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MAA Providence

10100 Donerail Way, Raleigh, NC 27617
(377 Reviews)
$1,298 - $3,893/mo

Reviews

(330)

4.3 rating

See Details

377 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1254625

Verified Resident 2023 - 2024

6/3/2024

So far, the living in this community has been wonderful. The leasing office staff and maintenance crew are great. My only issue is with the season changes; gnats and water bugs are horrible. Not sure why. I have not yet reached out to the office

    Manager

    6/5/2024

    MAA Providence
    Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to connect with you so we can make your experience more positive. Please contact us at ResidentCare@maac.com and allow 48 business hours for a response - we look forward to hearing from you.
    Review Author Icon

    Resident 1242699

    Verified Resident 2023 - 2024

    4/9/2024

    Put in a work order with them yesterday about finding a cockroach in my apartment, have not heard anything from them since. Am very disappointed with their lack of response to my work order and instead of contacting me, they have sent me this survey to fill out. Would appreciated some pest control as outlined on their website but does not apparently help with any issues.

      Manager

      4/11/2024

      MAA Providence
      Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at ResidentCare@maac.com and allow us 48 business hours for a response.

      Updated Review

      Review Author Icon

      Resident 1085444

      Verified Resident 2022 - 2024

      3/27/2024

      Landscaping kept up Nicely. Trash area often looks bad. Management sends out notices about proper use of compactor/recycling area but does not follow up or enforce. Apartment is nice but older appliances repaired as needed in a timely manner but need to be upgraded. Unfortunate needed upgrades are only made after move out. Pleasant and responsive office/maintenance team. Will meet at likely be looking to move only to get a kitchen with more modern appliances. Would like to stay but tired of cooking on electric stove with unlevel coil burners and very dated countertops.

        Manager

        3/28/2024

        MAA Providence
        Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

        Updated Review

        Review Author Icon

        Resident 1161624

        Verified Resident 2023 - 2024

        2/20/2024

        This is a nice quiet neighborhood, at times parking can be a challenge and the trash area is always overflowing. Maintenance request are completed in a timely manner. I really like living out here. I recommend this apartment and the price is reasonable. I have lived here for 7 months and so far so good.

          Manager

          2/22/2024

          MAA Providence
          Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
          Review Author Icon

          Resident 1218037

          Verified Resident 2019 - 2024

          1/18/2024

          I love it out here. I will say the turn over in management ha changed a lot. I like do have plans to leave soon. I know I will miss it out here. I think the staff has done an amazing job communicating

            Manager

            1/19/2024

            MAA Providence
            Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
            Review Author Icon

            Resident 1216737

            Verified Resident 2022 - 2024

            1/12/2024

            Overall, the apartments are fine. A little outdated but I've seen worse. I currently stay in a 2 bed/2 bath. Carpet is almost all the way to the front door from the living/dining area. Just sad to see staying/renewing lease tenants have to pay more than the newly moved in tenants (almost $200/month difference). They don't have that much community involvement as I would have liked. People do break into cars/steal packages/etc in the area. I do like how close it is to the airport and to local restaurants/stores.

              Manager

              1/24/2024

              MAA Providence
              We strive to provide excellent service for our residents, and we welcome the opportunity to exceed your expectations. Thank you for providing this information so we can work to improve our services. We hope to hear from you soon.
              Review Author Icon

              Resident 1215602

              Verified Resident 2022 - 2024

              1/9/2024

              Overall, my experience here in the community has been great. The area is generally quiet and it feels safe. The office here also tries to keep members of the community informed and involved whenever they can.

                Manager

                1/11/2024

                MAA Providence
                Hi, thank you so much for your positive comments about MAA Providence! Please don't hesitate to reach out to us if there's anything more we can do!

                Updated Review

                Review Author Icon

                Resident 1005703

                Verified Resident 2020 - 2024

                1/5/2024

                Not positive in reference to both community and staff. I would move but cannot afford to. Dogs off leash, poop everywhere, car break ins, loud music, unhelpful staff, less than bare minimum effort, unkept community office, wasps in gym, no coolers allowed at pool, nasty dirty community grills, spent money on the clubhouse with no value add and seasonal flowerbeds rather than on apartments.

                  Manager

                  1/7/2024

                  MAA Providence
                  Hi, we are disappointed to hear that you did not have a more positive experience with us at MAA Providence. We would like the opportunity to connect with you so we can make your experience more positive. Please contact us at ResidentCare@maac.com and allow 48 business hours for a response - we look forward to hearing from you.

                  Updated Review

                  Review Author Icon

                  Resident 1197018

                  Verified Resident 2022 - 2023

                  12/30/2023

                  Me gusta las ?rea del condominio que tienen excelente mantenimiento y los pasillos tambi?n, los apartamentos son c?modos y bien distribuidos, los vecinos son amables y silenciosos, la verdad hasta ahora estoy contento de vivir aqu?

                    Manager

                    1/2/2024

                    MAA Providence
                    Hola, ¡apreciamos tu reseña positiva sobre tu experiencia con nosotros! No dude en comunicarse si hay algo adicional que podamos hacer por usted.

                    Updated Review

                    Review Author Icon

                    Resident 1056662

                    Verified Resident 2022 - 2023

                    10/31/2023

                    My experience at Providence Community Apartments has been nothing short of exceptional. From the moment I moved in, the management, assistant manager, and the entire staff have consistently gone above and beyond to create a positive living environment. The management team is responsive and always ready to address any concerns promptly. Whether it's a maintenance request or a general inquiry, they exhibit professionalism and a genuine commitment to the well-being of the residents. They've created a welcoming atmosphere that truly feels like home. The assistant manager, in particular, has been a key part of my positive experience. Their approachability and willingness to assist with any questions or issues have made living here incredibly stress-free. I always feel heard, valued, and appreciated as a resident. The staff is equally remarkable. They keep the community clean, safe and well-maintained. The friendly faces in the office and around the property are always ready with a smile and a helping hand. In Providence Community Apartments, I've found a place that values its residents and prioritizes their comfort and satisfaction. It's a testament to the dedication of the management, assistant manager, and staff, and I'm truly grateful to be a part of this community.

                      Manager

                      11/1/2023

                      MAA Providence
                      Hi, we're happy you found our staff to be so supportive during your experience here at MAA Providence. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

                      Updated Review

                      Review Author Icon

                      Resident 940865

                      Verified Resident 2021 - 2023

                      10/16/2023

                      Beautiful grounds, when people aren't dumping their trash and litter. Great location, lots of different services, food, entertainment, etc. very close by. Great staff both maintenance and office wise. I will personally be extended my stay here because at this point the cons of this area are HEAVILY outweighed by the pros. (BIGGEST CON BEING MONTHLY RENT COST).

                        Manager

                        10/18/2023

                        MAA Providence
                        Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
                        Review Author Icon

                        Resident 1189067

                        Verified Resident 2023

                        10/16/2023

                        Overall experience good and a very seamless move in experience. Marylee made my day and addressed every question and concerns. When I needed something fix, the maintenance was quick to address all problems.

                          Manager

                          10/18/2023

                          MAA Providence
                          Hello, we're happy you found our staff to be so supportive during your experience here at MAA Providence. We look forward to your next visit! Take care!
                          Review Author Icon

                          Resident 1184167

                          Verified Resident 2023

                          9/25/2023

                          No response is my experience that some of the procedures was not followed we're supposed to do inspection with one of the management members before we moved in however, we never did inspection. They just gave us a key codes and told us to go in.

                            Manager

                            9/28/2023

                            MAA Providence
                            Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to connect with you so we can make your experience more positive. Please contact us at ResidentCare@maac.com and allow 48 business hours for a response - we look forward to hearing from you.
                            Review Author Icon

                            Resident 1181146

                            Verified Resident 2023

                            9/16/2023

                            I love it so far. The neighbors friendly, the staff are professional and responsive and the community is well kept and in walking distance from a variety of shops. It's also safe and clean. I highly recommend.

                              Manager

                              9/18/2023

                              MAA Providence
                              Hi, thank you so much for your positive comments about MAA Providence! Please don't hesitate to reach out to us if there's anything more we can do!

                              Updated Review

                              Review Author Icon

                              Resident 881073

                              Verified Resident 2020 - 2023

                              9/4/2023

                              The management team is always friendly and responsive. My maintenance requests are completed quickly. The process with securing my apartment and signing the lease was so easy. They also have events like bingo and food trucks which I love!

                                Manager

                                9/8/2023

                                MAA Providence
                                Hi, thank you so much for your positive comments about MAA Providence! If you have any further questions, please give us a call. We're always happy to help!
                                Review Author Icon

                                Resident 1171773

                                Verified Resident 2023

                                8/19/2023

                                It is ok. Hard to get an open grill. Outdoor couches and chairs that have cushions are gross. In the spring was hoping they would get cleaned. Haven't been able to sit on them because of how bad they are. Duke energy every month is around $100. Which is horrible because I am gone 3 days every week.

                                  Manager

                                  8/24/2023

                                  MAA Providence
                                  Hi, we truly appreciate your honest feedback. Please contact us at ResidentCare@maac.com when you have an opportunity and we will be more than happy to try and turn your experience around. We take your time seriously so please allow us 48 business hours to respond to your inquiry. Thank you.

                                  Updated Review

                                  Review Author Icon

                                  Resident 1161297

                                  Verified Resident 2023

                                  8/17/2023

                                  Everything is fine at this point and maintenance crew has been solved all issues. I hope everything keep doing well for the rest of the time that we rent in the community Thank you. Have a good day!!!

                                    Manager

                                    8/19/2023

                                    MAA Providence
                                    Hello, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

                                    Updated Review

                                    Review Author Icon

                                    Resident 1075122

                                    Verified Resident 2022 - 2023

                                    8/14/2023

                                    The Providence of Brier Creek apartments strive to keep the complex clean, provide great customer service, communication is top notch, plenty of activities for the tenants, committed to following rules and keeping the complex clean and safe. I appreciate the efforts from the leasing, management and maintenance staff. 5*

                                      Manager

                                      8/17/2023

                                      MAA Providence
                                      Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
                                      Review Author Icon

                                      Resident 1169133

                                      Verified Resident 2022 - 2023

                                      8/11/2023

                                      It's been positive overall. The gym is decent. Pool is great i have to get to using it more often. I greatly enjoy living in my unit. The community is nice, relatively safe, and affordable compared to many similar like it.

                                        Manager

                                        8/14/2023

                                        MAA Providence
                                        Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                                        Review Author Icon

                                        Resident 1166663

                                        Verified Resident 2023

                                        8/4/2023

                                        So far so good everything is kept up nicely and is in a wonderful location. Everything was very clean and the move in process was very smooth. I love the smart home features. Makes everything easily accessible

                                          Manager

                                          8/6/2023

                                          MAA Providence
                                          Hi, thank you so much for your positive comments about MAA Providence! If you have any further questions, please give us a call. We're always happy to help!

                                          Updated Review

                                          Review Author Icon

                                          Resident 1134583

                                          Verified Resident 2021 - 2023

                                          7/6/2023

                                          Not very good experience .not happy.Disappointed,never easy when a problem a me.Its like I'm doing the work and I'm the one who pays rent to stay here.That doesn't make much sense to me.But who cares as long as you get my money every month right?

                                            Manager

                                            7/8/2023

                                            MAA Providence
                                            Hi, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at your earliest convenience and allow us 48 business hours to return your inquiry so we may further assist you in working toward a resolution. MAA Providence ResidentCare@maac.com
                                            Review Author Icon

                                            Resident 1155197

                                            Verified Resident 2023

                                            6/30/2023

                                            I would appreciate less frequent email notifications. The website was helpful in choosing location and entering additional criteria. I do not like that I must do a minimum of 200 characters. I am rating this poorly because of that fact. It is manipulative and a waste of my time.

                                              Manager

                                              7/2/2023

                                              MAA Providence
                                              Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
                                              Review Author Icon

                                              Resident 1144696

                                              Verified ProspectVisited 2023

                                              5/27/2023

                                              Community was clean and the leasing Agent was kind and professional. I had an excellent time visiting your community from Illinois. I'm really considering relocating to North Carolina. I know where I want to call my home if I decide to do so.

                                                Manager

                                                5/30/2023

                                                MAA Providence
                                                HI, we appreciate your positive review about your recent experience with us! Thank you so much for your feedback! We hope you have a great day!
                                                Review Author Icon

                                                Resident 1143417

                                                Verified Resident 2022 - 2023

                                                5/23/2023

                                                Pretty good! My sisters car was broken into though. Not sure if I received the $150 off for being a teacher. Not sure if the water charged for is accurate, I saw two different bills for the same month.

                                                  Manager

                                                  5/25/2023

                                                  MAA Providence
                                                  Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at ResidentCare@maac.com so we can assist you further. We take your time seriously, please allow us 48 business hours to respond. Thank you.

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 1137046

                                                  Verified Resident 2023

                                                  5/10/2023

                                                  Paid for application and admin feet and was later called and told my original apartment was not ready, although website said it was. Long story short on day of moving I drove 2.5hrs here with nowhere to go as far as move in, but was able to get another unit on 3rd floor even though I wanted the unit on first floor which I originally chose.

                                                    Manager

                                                    5/11/2023

                                                    MAA Providence
                                                    Hi, thank you for sharing your experience with us. Your feedback helps us improve and we would like to learn more about how we can continue to do all possible to exceed your expectations. If you'd be willing to provide more feedback, please reach out to us at ResidentCare@maac.com so we can assist you further. We take your time seriously, please allow us 48 business hours to respond. Thank you.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    The Hickory

                                                    1 Bed, 1 Bath | 768 sq. ft.

                                                    $1,298 - $2,468

                                                    13 Available Units

                                                    See Floor Plan Details

                                                    The Elm

                                                    1 Bed, 1 Bath | 718 sq. ft.

                                                    $1,338 - $2,323

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    The Chestnut

                                                    1 Bed, 1 Bath | 905 sq. ft.

                                                    $1,398 - $2,298

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    A-

                                                    Review Ratings

                                                    Noise

                                                    4.1

                                                    Grounds

                                                    4.3

                                                    Safety

                                                    4.1

                                                    Office Staff

                                                    4.3

                                                    Maintenance

                                                    4.3

                                                    Neighborhood

                                                    4.6

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    A-

                                                    Number of reviews in the past 365 days

                                                    20

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    A

                                                    Average time to respond to reviews

                                                    2.8 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • Garage
                                                    • Guest Parking
                                                    Pets
                                                    • Cats Allowed
                                                      Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
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                                                    • Dogs Allowed
                                                      Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                      Less Info
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                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • ADA Accessible
                                                    • Additional Storage
                                                    • BBQ and Picnic Areas
                                                    • Bike Racks
                                                    • Business Center with Wi-Fi
                                                    • Cabana
                                                    • Clubhouse
                                                    • Coffee Bar
                                                    • Community Room with Wi-Fi
                                                    • Concierge
                                                    • Convenient to Shopping
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Gated Community
                                                    • Grilling Area
                                                    • Monthly Resident Events
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • On-site Courtesy Officer
                                                    • Open Arms Facility
                                                    • Outdoor Fireplace
                                                    • Package Acceptance
                                                    • Package Receiving Service
                                                    • Pest Control Service
                                                    • Pet Friendly Community with No Breed Restrictions
                                                    • Pool
                                                    • Preferred Employee Discount
                                                    • Recycling Program
                                                    • Social Areas
                                                    • Storage Space
                                                    • Sundeck
                                                    • WiFi in Common Areas
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                                                    Leasing

                                                    TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Find your next home at MAA Providence in Raleigh, NC. These one-, two-, and three-bedroom apartments offer spacious floor plans for any lifestyle. Every home includes kitchens and dining areas with track lighting and crown molding. Residents enjoy luxury amenities, including the large resort-style pool, 24-hour fitness center, firepit, dog park, lush landscaping and more. MAA Providence is located minutes from Brier Creek Commons and the many great dining, shopping, and entertainment options that the neighborhood has to offer.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    MAA

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                                                    A
                                                    Communities
                                                    297

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 377 number of votes by renters, MAA Providence is currently rated 4.3 out of 5 stars.
                                                    MAA Providence is rated 4.3/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    MAA Providence is rated 4.3/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    MAA Providence is rated 4.1/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    MAA Providence is rated 4.1/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    MAA Providence is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    MAA Providence is rated 4.3/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 2.8 days to their community reviews in the past year.
                                                    MAA
                                                    Cats Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                    Pet Limit: 2
                                                    Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    Dogs Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                    Pet Limit: 2
                                                    Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    July 2024

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                                                    MAA Providence is a 718 - 1,280 sq. ft. apartment in Raleigh in zip code 27617. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,298 - $3,893. Nearby cities include Raleigh, Willow Spring, Cary, Garner, and Apex.

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