Number of reviews in the past 365 days | 9 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 4.67 days |
Contact Property
St. Mary's Square Apartments
600 St. Mary's Street
Raleigh, NC 27605
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 9 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 4.67 days |
Knowing our residents are happy is what keeps us motivated. Thank you for your review and we hope you will live with us for years to come. Kristen Kirsch, Sr. Community Manager
Thank you for your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to me at 919.831.2727 to discuss your concerns. Kristen Kirsch, Sr. Community Manager
Thank you for the wonderful review! It's thrilling to know you've had an exceptional experience here at St. Mary's Square with Gina and Rachel's assistance. We look forward to serving you for years to come. Kristen Kirsch, Sr. Community Manager
Though I am pleased to hear that you are enjoying your home and the community, I am sorry to hear that you not get the experience you deserved in our community. If you would like to discuss your concerns in greater detail, please reach out. Kristen Kirsch, Sr. Community Manager
Thank you for the kind words and positive rating! It's great to hear how much you are enjoying your community. I hope if you ever have any questions or concerns about your home or our new amenities you'll feel free to give me a call, so we can chat. Thank you again! Kristen Kirsch, Sr. Community Manager
Thank you for your review. I apologize for the inconveniences you've encountered. I shared your feedback with the service manager for us to review the cleaning quality and schedule of the gym with the service manager, among other things. Your honest feedback is greatly appreciated as it affords us the opportunity to improve. Thank you for your patience and residency! Kristen Kirsch, Sr. Community Manager
Thank you for taking the time to update your review with us! We're so happy that you're pleased with your new apartment. We can't wait for the amenities to open either! If there is anything we can do to make you happier, please let us know. Kristen Kirsch, Sr. Community Manager
Thank you for the nice review! We are excited that we could make your first couple days nothing but great. Please let us know if we can do anything to make you happier here! Kristin Kirsh, Sr. Community Manager
Thank you for your feedback! We're glad to hear that you are enjoying your home here at St. Mary's Square and that our team and resident amenities have helped to make your experience worthy of 5-stars. We hope that you continue to take advantage of all that we have to offer for years to come and that you won't hesitate to let us know if we can be of assistance to you in the future. Kristen Kirsch, Community Manager
Thank you for your review. We are sorry to see that you are unsatisfied with certain aspects of the community. We would love the opportunity to discuss any concerns you have and work to correct them. Please give us a call or stop by! Kristen Kirsch, Sr. Community Manager
We love to see that you're feeling great about your home and that our team has been highly responsive to your needs! Thank you for submitting this wonderful five-star rating for St. Mary's Square. It is incredibly rewarding knowing that all our hard work is paying off. We place residents as our main priority in all aspects from friendly service to providing a beautiful community for all. We thank you very much for taking this time to leave this feedback and welcome you to give us a call or stop by the office if there is ever anything we can take care of for you! Kristen Kirsch, Sr. Community Manager
Thank you for your wonderful review. It is so rewarding when our long term residents let us know they are enjoying the community, their home and our team. Although we will be sad to see you go, congratulations on your future home purchase! Kristen Kirsch, Sr. Community Manager
Thank you so much for your review! We are always thrilled to hear from happy residents! We do strive to deliver quality customer service and we're glad you noticed. Thank you for your residency and we hope you'll live with us for years to come. Kristen Kirsch, Community Manager
Thank you for taking the time to share your review. I am sorry that you're experience has been anything less than pleasant. I would welcome the opportunity ti discuss your concerns and work towards a resolution. My goal is to make you happy to call St. Mary's home. I look forward to hearing from you. Kristen Kirsch, Sr. Community Manager
Thank you for your review. We are happy that you are pleased with your home. We strive to provide the highest level of service in the area so please let us know how we can elevate your experience to 5 stars. I look forward to hearing from you. Kristen Kirsch, Sr. Community Manager
We love to hear about your St. Mary's pride! Thanks so much for sharing this wonderful recommendation and rating. We are thrilled that you've been happy with your time here and you feel proud to recommend your community to friends. We hope you will continue to let us know how it's going, and we look forward to our next opportunity to provide you with memorable service. Kristen Kirsch, Sr. Community Manager
Thank you for your review. Your satisfaction is important to us and I am sorry that your experience has been anything less than pleasant. Please give me a call if you would like to discuss your concerns in greater detail. I would like to turn your experience around and make you happy to call St. Mary's Square home! Kristen Kirsch, Sr. Community Manager
Thank you so much for your glowing review! We are thrilled to hear that you find our community quiet and conveniently located. We pride ourselves on taking great care in our community and providing the best in service. We look forward to serving you! Kristen Kirsch, Sr. Community Manager
Providing you with excellent service is our main goal, so we appreciate when our loyal residents let us know ways we can improve. If you'd like to share more details about your experience, we would value that. Please call us at your convenience. Kristen Kirsch, Senior Community Manager
Thank you so much for your review! We are always thrilled to hear from happy residents! We do strive to deliver quality customer service and we're glad you noticed. Thank you for your residency and we hope you'll live with us for years to come. Rachel Duncan, Assistant Community Manager
Thank you for your review. We are happy that overall you are enjoying the community. We strive to provide total satisfaction, so please give us a call or stop by so that we can work to improve. Rachel Duncan, Assistant Community Manager
Thank you for the kind words and positive rating! It's great to hear you are enjoying your community. I hope if you ever have any questions or concerns about your home or our amenities you'll feel free to stop by the office, so we can chat. Thank you again! Rachel Duncan, Assistant Community Manager
Thank you for your review. Although you enjoyed the building and community I am sorry that your experience with Duke energy changed your opinion and recommendation overall. We strive to provide the highest level of service for our residents so please don't hesitate to let us know what we can do to improve your experience. Rachel Duncan, Assistant Community Manager
We are very happy we could provide you with a positive experience! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at St. Mary's Square! Rachel Duncan, Community Manager
Thank you for taking the time to share your experience of St. Mary's Square. We are so glad to hear that your move to our community was a success and that our team has been able to assist with your needs. Your recommendation truly means a lot to us. If there is anything we can do to make your experience even better, please let us know. We look forward to serving you! Rachel Duncan, Assistant Community Manager
N/A
516
N/A
S5
N/A
564
N/A
S7
$1,065 - $1,380
532 - 586
4 Units
S3
$1,175 - $1,420
636
1 Units
S10
N/A
717
N/A
A 10
N/A
794
N/A
A9
N/A
813
N/A
A11
N/A
952
N/A
A12L
$1,250 - $1,685
651 - 711
2 Units
A7
$1,275 - $1,615
680
1 Units
A6
N/A
1,107
N/A
B1
N/A
1,148
N/A
B2
N/A
1,152
N/A
B3
N/A
1,214
N/A
B5L
N/A
1,233
N/A
B6
N/A
1,250
N/A
B7
N/A
1,301
N/A
B8
$1,755 - $2,660
1,160
3 Units
B4
Experience all that apartment living has to offer and more at St. Mary’s Square. A place our residents say is unlike anywhere they’ve experienced in Raleigh! Our carefully crafted Raleigh apartments shine bright with mosaic tile back splashes, polished quartz counter-tops and ceilings that climb up to 16 feet. In addition, to impressive interiors, we offer an expansive two-story strength and cardio facility plus extra space outdoors for you, your friends and furry family members to enjoy. Our community is guaranteed to become your new favorite living space. Nestled in the Glenwood South area of downtown Raleigh, we are convenient to your favorite restaurants, shops, breweries, downtown Fayetteville Street, the RDU Airport, I-40 and I-440.
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Contact Property
St. Mary's Square Apartments
600 St. Mary's Street
Raleigh, NC 27605