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Sterling Town Center

7880 Triangle Promenade Drive

Raleigh, NC 27616

 
 
 
 
 
 

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Resident · 2016 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/27/2018
Do not move here. They recently changed management and they are being messy. They decided to bring this valet trash service to the community and didn't give people an option. $20 extra when the trash dumpster is walking distance for everyone. We already pay $12 for trash service but now an extra $20 just to have people take it for us??? Who wants that? And the trash cans they gave us won't even hold a medium sized bag of trash. Not only that, they put so many stipulations on having this service. The hours that they are picking up are hour that I'm not even at home. So what am I paying for??? This is unacceptable. And also, this is not sanitary at all. Who should be forced to sit trash outside by the door and then bring it back inside the apartment. That brings on pest issues. I have spoken with several residents about this and we all have the same concerns. The leasing office has new staff and the assistant manager is already showing terrible customer service. I literally had to hang up on her. I am waiting for Shelli to contact me. I went by the office to make an appointment with her and called the office and I haven't heard back from her yet.
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Sterling Town Center Manager

10/09/2018

Hello there, thank you for sharing this concern with us! Our team would be more than happy to discuss your feedback regarding our recent switch to valet trash. We do appreciate your thoughts, but please know that our team here is truly working hard to provide our residents with top-notch amenities. We look forward to speaking with you soon, thank you!

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Sterling Town Center

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