Ratings & Prices for Hawthorne at Indy West, Wilmington, NC

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4.5
Safety	4.4
Office Staff	4.2
Maintenance	4.1
Neighborhood	4.3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.9/5
SatisFacts™ Maintenance	4.4/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	29

Manager's Review Engagement

Percentage of reviews responded to	37.93%

Manager's Review Reply Time

Average time to respond to reviews	59.14 days

Ratings & Reviews (36 Reviews)

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Verified Resident 871275 • vrp • 2020 - 2021

Updated Review

02/26/2021

We are new to the Bldg. With Covid, it is hard to meet people. The staff has been more than helpful. Cody is informative, and most helpful. We moved in December 2020. So far we are very happy here, any problems with the apartment were addressed.… See More

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· 02/08/2021

Verified Resident 876297 • vrp • 2021

02/26/2021

Staff are super helpful and available even outside expected business hours. Apartments are at most a year old, and have top of the line finishes and appliances. Community has many impressive amenities!

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Verified Resident 875101 • vrp • 2020 - 2021

02/22/2021

I love living here! The apartment is beautiful and spacious, with a lot of cabinet space and closet space. Clean surroundings, great amenities and very nice staff. McKenzie is usually the person I speak with and she is always sweet and professional! Would highly recommend living… See More

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Verified Resident 873391 • vrp • 2021

02/15/2021

Great community and everyone is professional. I highly recommend it to anyone looking for a well run, clean and quiet apartment. Lots of amenities and things to do on site. I've had a number of friends over so far and everyone loves it.

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Verified Resident 871349 • vrp • 2020 - 2021

02/08/2021

Indy west is so FUN! This is the first apartment complex I've ever lived in and it's extremely Clean, welcoming, quiet yet SO MUCH to do! All of my friends are so shocked and jealous that we get so spoiled!! Who else drops off pizza kits,… See More

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Verified Resident 870560 • vrp • 2020 - 2021

02/05/2021

Good experience, nice units/layout, feel safe here, only issue has been the many many "inspections" where whoever enters the unit does not leave things as they found them and my last maintenance request wasn't handled the best, however prior maintenance requests were handled well. Overall I… See More

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Verified Resident 846488 • vrp • 2020

11/23/2020

Great apartments. Amenities are great the staff is very friendly. The interior design is amazing and really love the rooftop as well as the Pool ?rea. There are a lot of activities to do in the community.

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Verified Resident 843658 • vrp • 2020

11/14/2020

this is a good community with nice amenities however it would be nice if they made the pool heated and open all year long, as it was advertised when we were still first moving in, the movie theater dies not have the best sound system at… See More

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Verified Resident 840075 • vrp • 2020

11/05/2020

I love how easy it was to let someone know that my bathroom fan was not working and they came in and fixed it in a timely manner. The staff here are so friendly and easy to talk with and very knowledgeable about everything I have… See More

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Verified Resident 838707 • vrp • 2020

11/02/2020

Very nice apartment. Comfortable, roomy, quiet and safe. The staff are very friendly and responsive anytime I have needed them. The location is very good for my needs. BUT...there are a couple of issues. The parking spaces are just a little too narrow. I am sure… See More

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anonymous • vrp • 2020

10/30/2020

You need to read this review before signing a lease. Also I'll point out the reviews on here have been fabricated by the staff so don't believe all of them. We've been here since June of 2020. It was a great start. Everything was clean and… See More

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Verified Resident 836539 • vrp • 2020

10/26/2020

Been nice.... the staff are very friendly and very helpful. Any issues are taken care of almost immediately. Love the extras that Indy West offers. Grounds are kept clean and groomed. Also love that Indy West is a dog friendly community. See More

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Verified Resident 836511 • vrp • 2020

10/26/2020

This apartment is beautiful, spacious and very clean. The women who work in the office were amazing and helpful! I would recommend anyone live here. I couldn't believe how much space I had when I walked in.

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Verified Resident 835625 • vrp • 2020

10/23/2020

Some of the office staff is not very friendly or knowledgeable about the community and should not be working in a customer service field. Every time I speak with a particular office staff "Makenzie" I get a very short and snotty, then unintelligent every time answer… See More

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Verified Resident 834661 • vrp • 2020

10/20/2020

moving in was an easy, straightforward process. makenzie was amazing at keeping us updated with any information we needed to know. now that we are moved in i'm loving the community and my new apartment See More

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Verified Resident 832565 • vrp • 2019 - 2020

10/19/2020

A beautiful community with a gorgeous pool we use often. Love the grill and the neighbors are friendly. We enjoy the extra activities even creatively done during COVID-19. Grounds are kept up nicely ! See More

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Don_S561 • Resident • 2020

10/02/2020

I've contacted the office about things multiple times and they lie to your face you can contact me. I'm sick of dog poop being left infront of my patio and the offices idea of dealing with it is letting it decompose Tldr: if I can keep… See More

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Verified Resident 824212 • vrp • 2020

09/28/2020

The property is lovely. The apartment is very nice. I especially like the 10 foot ceilings which make the space seem larger.. I wish the amenities were opened more for residents who work during the day. This is particularly problematic. See More

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Hawthorne at Indy West Manager

09/29/2020

Thank you for your review! We also love our tall ceilings! We love hearing from our residents so that we can ensure we are providing the best possible living experience for everyone. We understand that the current amenity restrictions due to COVID-19 can be frustrating. We hope that we are able to make adjustments to these restrictions soon! Thank you again for your review! Please don't hesitate to reach out if there is anything else we can help you with!

Verified Resident 815599 • vrp • 2020

09/10/2020

The Manor Building at Indy West is a very desirable place to live. It is clean and all the amenities are located in the building, including mail and package pickup. The apartments are very nicely appointed and luxurious. The complex is kept very clean and the… See More

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Hawthorne at Indy West Manager

09/11/2020

Thank you so much for your review! It makes us happy to hear that you are enjoying your experience with Indy West! We hope that we can continue to make your living experience A+! Please don't hesitate to reach out if there is anything else we can help you with! Thank you again for your kind words!

Verified Resident 808304 • vrp • 2020

08/27/2020

Indy West has a remarkable leasing and maintenance staff that are friendly, helpful and quick to respond. The atmosphere is great with friendly neighbors and the property is surrounded by trees, making it quiet and semi private. The landscaping is immaculate and the units themselves are… See More

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Hawthorne at Indy West Manager

08/28/2020

Thank you for your kind words. We are so happy you are enjoying living at Indy West as much as we enjoy having you live with us! We love hearing from our residents so that we can ensure we are providing the best possible living experience for everyone. Please don't hesitate to reach out if there is anything we can help you with! Thank you again! – Indy West Team

Verified Resident 801126 • vrp • 2020

08/07/2020

I moved from Connecticut to Wilmington, NC and Indy west made it so easy. The staff, specifically Sydney, was an absolute pleasure. She would always be available to facetime me with their available apartments. Sydney even went out of her way and sent me pictures of… See More

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Hawthorne at Indy West Manager

08/07/2020

Thank you for your review and kind words! We are so happy you are experiencing an A+ living experience with us. We love hearing from our residents so that we can ensure we are providing the best possible living experience for everyone. We hope that we can continue to make you feel at home here at Indy West! Please don't hesitate to reach out if there is anything else we can help you with! – Indy West Team

Verified Resident 796167 • vrp • 2020

07/26/2020

Overall we love Indy west. We feel like the job inside of the apartment the contractors didnt do a great job with a lot of things like our floor pulling up after the very first load of laundry, wiring for the cable installation wasnt wired properly… See More

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Hawthorne at Indy West Manager

07/30/2020

Thank you for your feedback and review! We're very sorry to hear that there are issues regarding your apartment home. We are always happy to assist in putting in a work order or getting any maintenance issues resolved! Please don't hesitate to contact us here at the Leasing Office to report any concerns, issues, or if you have questions! We greatly appreciate your feedback and will be sure to keep your comments in mind as we continue to make improvements to our community! Thank you again and we hope to make your time at Indy West wonderful!

Verified Resident 784173 • vrp • 2020

06/26/2020

Indy West is by far the most professional, beautiful, and luxurious apartment complex Ive ever stayed in. And not to mention its at a very affordable price! I highly recommend from singles to families - its perfect!

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Hawthorne at Indy West Manager

06/30/2020

Thank you for your kind words. We are so happy to hear that you are enjoying your experience with us! We hope that we can continue to ensure we are providing the best possible living experience for everyone. Please don't hesitate to reach out if there is anything else we can help you. Thank you again for your kind words!

Verified Resident 779872 • vrp • 2020

06/15/2020

The property and apartment is beautiful and thats why I chose it blindly due to covid-19...but as I said in my last comment-the apartment was not thoroughly inspected before I moved in or else it wouldnt have been as dirty and I wouldnt have had a… See More

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Hawthorne at Indy West Manager

06/18/2020

Hello, thank you for leaving your comments. We're so sorry to hear you have had pest issues. As youv'e described, we understand the team has treated the apartment a few times and offered to transfer apartments. Please let them know if you have decided you'd like to take this offer! - Lindsay, Bell Customer Service

Verified Resident 770513 • vrp • 2020

05/20/2020

Although this property is beautiful inside the management and staff are horrible. The maintenance person works hard to do his best however the staff are disorganized and the attitudes of employees extremely rude. Im paying $2000 a month and dont have Access to any amenities since… See More

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Hawthorne at Indy West Manager

05/22/2020

Hi there, thank you for your feedback. We're very sorry to hear this! We certainly understand your frustration about not being able to use the amenity spaces. You will receive more information in the coming weeks about any potential amenity reopenings, as well as any rules and procedures that support those reopenings. If you are ever unsatisfied with the customer service you receive, you are always welcome to request the Regional Manager's information - Lindsay, Bell Customer Service

•

Updated Review

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Manager

Features & Amenities

Laundry

Washer/Dryer

Parking

Garage
Two Electric Vehicle Charging Stations

General

Balconies and Porches Available
Bathroom with Double Vanity
Bathroom with Shower and Double Vanity
Bathtubs with Tile Surrounds
Bike Storage
Built-in Desks
Business Center with Two Office Spaces
California Closets Available
Coat Closets
Den or Office Available
Dog Park
Frameless Shower Doors and Tile Surrounds Available
Granite Countertops in Kitchen & Bathrooms
Guest Suites
High Ceilings
Kitchen Islands
Kitchen Pantries
Large Double-Pane Windows
Lawn Areas and Bocce Ball Court
Mud Room Available
Multiple Conference Rooms
Outdoor Gathering Areas with Wi-Fi
Oversized Balconies or Patios
Oversized Kitchen Breakfast Bar
Package and Refrigerated Storage
Pet Wash Stations
Pet-Friendly Community
Picnic Area
Plank Flooring
Premium 42" Cabinetry
Premium Kitchen Plumbing Fixtures
Premium Rocker Light Switches
Premium Theater and Golf Room
Screened Patio
Secure Mail Room
Smoke Free Community
Spacious Bathroom with Extended Vanity and Window Available
Spacious Clubhouse
Storage Space
Tiled Bathroom Surrounds to the Ceiling Available
USB Outlets
Under Cabinet Lighting
Walk In Closets with Shelving
Wall Mounted Ceiling Fan Controls
Yoga Studio with Mirror

Pets

Cats Allowed
Dogs Allowed

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
762
Available
Avail.
N/A
Model
The Harkers

View Floor Plan

Price
Price
$1,118
SQ. FT.
776
Available
Avail.
1 Units
Model
The Bodie

View Floor Plan

Price
Price
$1,130
SQ. FT.
657
Available
Avail.
1 Units
Model
The Knotts

View Floor Plan

Price
Price
$1,133 - $1,148
SQ. FT.
675
Available
Avail.
3 Units
Model
The Oak

View Floor Plan

Price
Price
$1,207 - $1,342
SQ. FT.
863
Available
Avail.
3 Units
Model
The Hatteras

View Floor Plan

Price
Price
$1,615 - $1,630
SQ. FT.
1,131
Available
Avail.
2 Units
Model
The Beacon

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,270
Available
Avail.
N/A
Model
The Masonboro with Den

View Floor Plan

Price
Price
N/A
SQ. FT.
1,352
Available
Avail.
N/A
Model
The Topsail

View Floor Plan

Price
Price
$1,399 - $1,572
SQ. FT.
1,132
Available
Avail.
15 Units
Model
The Masonboro

View Floor Plan

Price
Price
$1,727 - $1,762
SQ. FT.
1,352
Available
Avail.
2 Units
Model
The Roanoke

View Floor Plan

Price
Price
$1,957 - $2,002
SQ. FT.
1,487
Available
Avail.
2 Units
Model
The Emerald

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,438
Available
Avail.
N/A
Model
The Shackleford

View Floor Plan

Price
Price
N/A
SQ. FT.
1,580
Available
Avail.
N/A
Model
The Shackleford with Den

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Welcome home to Hawthorne at Indy West in Wilmington, North Carolina where coastal living infuses your lifestyle ushering you into a seaside oasis. Here you’ll find an engaging community, exquisite amenities to meet your every need, and a 1, 2 or 3 bedroom floor plan where you will rest and renew. Gather in our open concept floorplans with friends and family, find refreshment in the tranquility of your home or watch the sunset on your private balcony—the choice is yours. As Wilmington’s most luxurious community, you’ll have the perfect space to easily work from home, unwind in the comforts of your own space or find an adventure that nourishes the soul at Hawthorne at Indy West. This community is more than a place to lay your head, it’s a lifestyle.

Office Hours

Sunday: Closed
Monday - Friday: 09:00 AM - 07:00 PM
Saturday: 09:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Hawthorne at Indy West?
The community is rated 4.3/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Hawthorne at Indy West?
The community is rated 4.5/5 stars, signifying extreme satisfaction on average.

How safe is Hawthorne at Indy West?
The community is rated 4.4/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.1/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 37.93% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 59.14 days to their community reviews in the past year.

Who manages Hawthorne at Indy West?
Hawthorne Residential Partners

What is the pet policy at Hawthorne at Indy West?
Cats Allowed
Dogs Allowed

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths

What is the move-in special?
We're currently offering 1 1/2 months FREE on the next 10 leases! Call today for more details.